2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tonnes | 731.5 | 648.9 | 646.8 | 146 |
| Direct GHG emissions (Scope 1) - Natural gas | tonnes | 629.3 | 557.8 | 535.8 | 146 |
| Direct GHG emissions (Scope 1) - Petrol | tonnes | 102.2 | 91.1 | 111.1 | 146 |
| Energy Indirect GHG emissions (Scope 2) | tonnes | 2972.3 | 3220.6 | 3427.5 | 146 |
| Energy Indirect GHG emissions (Scope 2) - Electricity purchased | tonnes | 2972.3 | 3220.6 | 3427.5 | 146 |
| Total GHG emissions (Scopes 1 and 2) | tonnes | 3703.8 | 3869.5 | 4074.3 | 146 |
| Total GHG emissions per employee | tonnes/employee | 3 | 2.9 | 2.9 | 146 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous emission intensity | tonnes/employee | 1.1×10⁻² | 1.0×10⁻² | 7.2×10⁻³ | 146 |
| Total non-hazardous waste emissions | tonnes | 14.4 | 13.6 | 10.1 | 146 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Automatic services machines | 1803 | 2019 | 2002 | 19 | |
| Electricity purchased | 10 thousand kWh | 422.5 | 457.8 | 487.2 | 149 |
| Gasoline consumption | 10 thousand litre | 4.6 | 4.1 | 5 | 149 |
| Headquarter electricity use | 10000 kWh | 422.5 | 457.8 | 487.2 | 20 |
| Headquarter gas use | 10000 m³ | 29.1 | 25.8 | 24.8 | 20 |
| Natural gas consumption | 10 thousand m³ | 29.1 | 25.8 | 24.8 | 149 |
| Total energy consumption | MWh | 7790.5 | 7740.5 | 8005.9 | 149 |
| Total energy consumption per employee | MWh/employee | 6.2 | 5.9 | 5.7 | 149 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Headquarter water use | 10000 tons | 4.5 | 3.5 | 3.8 | 20 |
| Running water consumption | 10 thousand tonnes | 4.5 | 3.5 | 3.8 | 149 |
| Running water consumption per employee | tonnes/employee | 36 | 26.5 | 27.1 | 149 |
| Wastewater discharge | 10 thousand tonnes | 2.4 | 2.8 | 3 | 146 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee structure - Employees aged 30-39 | 5044 | 111 | |||
| Employee structure - Employees aged 30-39 percentage | 47.14% | 111 | |||
| Employee structure - Employees aged 40-49 | 1780 | 111 | |||
| Employee structure - Employees aged 40-49 percentage | 16.63% | 111 | |||
| Employee structure - Employees aged <30 | 2996 | 111 | |||
| Employee structure - Employees aged <30 percentage | 28.00% | 111 | |||
| Employee structure - Employees aged ≥50 | 881 | 111 | |||
| Employee structure - Employees aged ≥50 percentage | 8.23% | 111 | |||
| Employee structure - Employees in Anhui Province | 9680 | 111 | |||
| Employee structure - Employees in Anhui Province percentage | 90.46% | 111 | |||
| Employee structure - Employees in other regions | 1021 | 111 | |||
| Employee structure - Employees in other regions percentage | 9.54% | 111 | |||
| Employee structure - Employees with Bachelor below | 776 | 111 | |||
| Employee structure - Employees with Bachelor below percentage | 7.25% | 111 | |||
| Employee structure - Employees with Bachelor degree | 7822 | 111 | |||
| Employee structure - Employees with Bachelor degree percentage | 73.10% | 111 | |||
| Employee structure - Employees with Doctor degree | 23 | 111 | |||
| Employee structure - Employees with Doctor degree percentage | 0.21% | 111 | |||
| Employee structure - Employees with Master degree | 2080 | 111 | |||
| Employee structure - Employees with Master degree percentage | 19.44% | 111 | |||
| Employee structure - Female employees | 5452 | 111 | |||
| Employee structure - Female employees percentage | 50.95% | 111 | |||
| Employee structure - Male employees | 5249 | 111 | |||
| Employee structure - Male employees percentage | 49.05% | 111 | |||
| Local employment rate | % | 86.78 | 110 | ||
| New recruitment - Aged 30-39 | 75 | 111 | |||
| New recruitment - Aged 30-39 percentage | 16.63% | 111 | |||
| New recruitment - Aged 40-49 | 13 | 111 | |||
| New recruitment - Aged 40-49 percentage | 2.88% | 111 | |||
| New recruitment - Aged <30 | 363 | 111 | |||
| New recruitment - Aged <30 percentage | 80.49% | 111 | |||
| New recruitment - Aged ≥50 percentage | 0.00% | 111 | |||
| New recruitment - Anhui Province | 344 | 111 | |||
| New recruitment - Anhui Province percentage | 76.27% | 111 | |||
| New recruitment - Female | 208 | 111 | |||
| New recruitment - Female percentage | 46.12% | 111 | |||
| New recruitment - Male | 243 | 111 | |||
| New recruitment - Male percentage | 53.88% | 111 | |||
| New recruitment - Other regions | 107 | 111 | |||
| New recruitment - Other regions percentage | 23.73% | 111 | |||
| Number of Bank-wide video conference | 190 | 145 | 278 | 20 | |
| Number of ethnic minority employees | 203 | 110 | |||
| Number of female employees | 4879 | 5501 | 5452 | 110 | |
| Number of male employees | 4620 | 5187 | 5249 | 110 | |
| Number of new recruits | 451 | 110 | |||
| Ratio of female employees | % | 51.36 | 51.47 | 50.95 | 19 |
| Return on average total assets | % | 0.92 | 0.83 | 0.89 | 19 |
| Total assets | RMB 100 million | 11317.21 | 12717.01 | 13836.62 | 19 |
| Total number of county outlets | 157 | 156 | 157 | 19 | |
| Total number of employees | Persons | 9499 | 10688 | 10701 | 19, 110 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover number by age group: 30-39 | 156 | 112 | |
| Employee turnover number by age group: 40-49 | 71 | 112 | |
| Employee turnover number by age group: <30 | 178 | 112 | |
| Employee turnover number by age group: ≥50 | 35 | 112 | |
| Employee turnover number by gender: Female | 257 | 112 | |
| Employee turnover number by gender: Male | 183 | 112 | |
| Employee turnover number by region: Anhui Province | 284 | 112 | |
| Employee turnover number by region: Other regions | 156 | 112 | |
| Employee turnover rate by age group: 30-39 | 3.00% | 112 | |
| Employee turnover rate by age group: 40-49 | 3.84% | 112 | |
| Employee turnover rate by age group: <30 | 5.61% | 112 | |
| Employee turnover rate by age group: ≥50 | 3.82% | 112 | |
| Employee turnover rate by gender: Female | 4.50% | 112 | |
| Employee turnover rate by gender: Male | 3.37% | 112 | |
| Employee turnover rate by region: Anhui Province | 2.97% | 112 | |
| Employee turnover rate by region: Other regions | 9.93% | 112 | |
| Turnover number | 440 | 110 | |
| Turnover rate | % | 3.95 | 110 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Training expenses per employee | Yuan | 3962.39 | 3166.02 | 2496.45 | 19 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | RMB 100 million | 939.7 | 1169.6 | 1389.41 | 19 |
| Balance of small and micro enterprises loans | RMB 100 million | 1899.38 | 2351.86 | 2560.41 | 19 |
| Green credit balance | RMB 100 million | 148.18 | 209.16 | 321.81 | 20 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total number of outlets | 416 | 481 | 478 | 19 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling satisfaction | % | 98.6 | 98.04 | 97.84 | 19 |
| Number of corporate online banking customers | 10 thousand | 24.4 | 27.36 | 31.09 | 19 |
| Number of mobile banking customers | 10 thousand | 454.09 | 603.44 | 704.93 | 19 |
| Number of phone banking customers | 10 thousand | 280.46 | 351.95 | 380.65 | 19 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of personal online banking customers | 10 thousand | 481.48 | 582.4 | 674.03 | 19 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 13.21 | 12.12 | 12.23 | 19 |
| Number of proposals deliberated (Board of Supervisors and special committees) | 37 | 42 | |||
| Number of proposals passed at General Meetings | 14 | 42 | |||
| Total tax payment | RMB 100 million | 64.21 | 64.93 | 70.82 | 19 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of meetings held (Board of Supervisors and special committees) | 21 | 42 | |
| Number of special reports reviewed (Board of Supervisors and special committees) | 44 | 42 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of General Meetings held | 2 | 42 | |||
| Shareholders' equity | RMB 100 million | 894.94 | 1056.73 | 1115.16 | 19 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Assistance funds to troubled employees | RMB 10 thousand | 24.8 | 24.8 | 16 | 19 |
| Revenue | RMB 100 million | 311.59 | 322.9 | 355.14 | 19 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 731.5 | 648.9 | 646.8 |
| GHG Emissions from Natural Gas | tonnes | 629.3 | 557.8 | 535.8 |
| GHG Emissions from Purchased Electricity | tonnes | 2972.3 | 3220.6 | 3427.5 |
| Indirect Energy Emissions (Scope 2) | tonnes | 2972.3 | 3220.6 | 3427.5 |
| Mobile Combustion Emissions | tonnes | 102.2 | 91.1 | 111.1 |
| Stationary Combustion Emissions | tonnes | 629.3 | 557.8 | 535.8 |
| Total GHG Emissions | tonnes | 3703.8 | 3869.5 | 4074.3 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 3 | 2.9 | 2.9 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | tonnes |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 14.4 | 13.6 | 10.1 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.011 | 0.01 | 0.0072 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 6.2 | 5.9 | 5.7 |
| Gasoline Consumption | litre | 46000 | 41000 | 50000 |
| Natural Gas Consumption | m³ | 291000 | 258000 | 248000 |
| Purchased Electricity | kWh | 4225000 | 4578000 | 4872000 |
| Total Energy Consumption | MWh | 7790.5 | 7740.5 | 8005.9 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Wastewater Discharge | tonnes | 24000 | 28000 | 30000 |
| Total Water Withdrawal | tonnes | 45000 | 35000 | 38000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Persons | 7822 | ||
| Number of Below Junior College Employees | Persons | 776 | ||
| Number of Doctoral Degree Employees | Persons | 23 | ||
| Number of Employees Aged 30-50 | Persons | 6824 | ||
| Number of Employees Aged Above 50 | Persons | 881 | ||
| Number of Employees Aged Below 30 | Persons | 2996 | ||
| Number of Employees in Mainland China | Persons | 9680 | ||
| Number of Employees in Overseas | Persons | 1021 | ||
| Number of Female Employees | Persons | 4879 | 5501 | 5452 |
| Number of Male Employees | Persons | 4620 | 5187 | 5249 |
| Number of Master's Degree Employees | Persons | 2080 | ||
| Number of New Employees | Persons | 451 | ||
| Number of New Employees (Aged 30-50) | Persons | 88 | ||
| Number of New Employees (Aged Below 30) | Persons | 363 | ||
| Number of New Employees (Female) | Persons | 208 | ||
| Number of New Employees (Mainland China) | Persons | 344 | ||
| Number of New Employees (Male) | Persons | 243 | ||
| Number of New Employees (Overseas) | Persons | 107 | ||
| Number of Total Employees | Persons | 9499 | 10688 | 10701 |
| Percentage of Bachelor's Degree Employees | % | 73.1 | ||
| Percentage of Below Junior College Employees | % | 7.25 | ||
| Percentage of Doctoral Degree Employees | % | 0.21 | ||
| Percentage of Employees Aged 30-50 | % | 63.77 | ||
| Percentage of Employees Aged Above 50 | % | 8.23 | ||
| Percentage of Employees Aged Below 30 | % | 28 | ||
| Percentage of Employees in Mainland China | % | 90.46 | ||
| Percentage of Employees in Overseas | % | 9.54 | ||
| Percentage of Female Employees | % | 51.36 | 51.47 | 50.95 |
| Percentage of Master's Degree Employees | % | 19.44 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3 |
| Turnover Rate of Employees Aged Above 50 | % | 3.82 |
| Turnover Rate of Employees Aged Below 30 | % | 5.61 |
| Turnover Rate of Female Employees | % | 4.5 |
| Turnover Rate of Male Employees | % | 3.37 |
| Turnover Rate of Total Employees | % | 3.95 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 98.6 | 98.04 | 97.84 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Social Investment | RMB 10 thousand | 24.8 | 24.8 | 16 |