2021 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide emissions | ton | 22746500 | 13348700 | 15370835.87 | 41 |
| Carbon dioxide emissions per ton-km | g/ton-km | 19.64 | 11.92 | 12.01 | 41 |
| Density of Scope 1 emissions | ton/10000 ton-km | 19.34 | 11.83 | 12.01 | 41 |
| Density of Scope 2 emissions | ton/10000 ton-km | 0.11 | 0.09 | 0.1 | 41 |
| Scope 1 emissions | ton | 22627200 | 13342500 | 15757873.73 | 41 |
| Scope 2 emissions | ton | 1236000 | 1072000 | 1351104 | 41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste produced | ton | 291.4 | 220.2 | 205.72 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Sewage discharge | million ton | 4.01 | 4.74 | 4.14 | 41 |
| Total non-hazardous waste produced | ton | 461083.23 | 35656.9 | 61355 | 41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption | million ton | 4.38 | 4.38 | 4.98 | 41 |
| Consumption of other petroleum | ton | 413 | 306.78 | 559.09 | 41 |
| Diesel consumption | million liter | 12.84 | 8.81 | 9.34 | 41 |
| Electricity consumption | million kWh | 176.4 | 152.38 | 193.05 | 41 |
| Energy consumption per RMB 10000 of operating revenue | TCE/RMB 10000 | 0.88 | 1.11 | 1.1 | 41 |
| Energy consumption per transport volume | ton/10000 ton-km | 3.18 | 1.74 | 3.31 | 41 |
| Fuel consumption available per ton-km | ton/10000 ton-km | 2.15 | 2.25 | 2.14 | 41 |
| Gasoline consumption | million liter | 1.8 | 1.63 | 1.61 | 41 |
| LPG consumption | ton | 41.62 | 35.3 | 41 | 41 |
| Natural gas consumption | million m³ | 7.8 | 5.58 | 7.69 | 41 |
| Stake ground driving distance | million kilometer | 5.98 | 3.18 | 4.03 | 40 |
| Total energy consumption | TCE | 6515487 | 7404321.26 | 41 | |
| Total transport volume | billion ton-km | 12.2 | 11.7 | 13.05 | 40 |
| Utilization rate of aircraft | hour | 9.55 | 6.02 | 6.66 | 40 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | million ton | 4.46 | 5.26 | 4.6 | 41 |
| Water consumption density | ton/10000 ton-km | 1.96 | 4.5 | 3.52 | 41 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total fuel saving | 10000 ton | 19.55 | Accumulated fuel saving during the 13th Five-Year Plan period: 300000 tons (During the period from 2016 to 2020, the accumulated fuel saving reached 300000 tons, and the fuel saving effect of COVID-19 and the fuel saving data fluctuated significantly.) | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average age of aircraft | year | 6.4 | 7.24 | 7.8 | 40 |
| Bereavement allowance | RMB million | 18.25 | 41.02 | 41.21 | 42 |
| Collective contract signing rate | % | 100 | 100 | 100 | 41 |
| Enterprise annuity coverage | % | 90.71 | 91.34 | 92.76 | 41 |
| Labor contract signing rate | % | 100 | 100 | 100 | 41 |
| Number of employees | 81336 | 81157 | 80121 | 41 | |
| Number of ethnic minority employees | 2711 | 2807 | 2912 | 41 | |
| Number of foreign employees | 5 | 5 | 5 | 41 | |
| Number of new employees by age - Aged above 50 | 40 | 41 | |||
| Number of new employees by age - Aged below 30 | 3144 | 2567 | 2566 | 41 | |
| Number of new employees by age - Aged between 31 and 50 | 2104 | 1775 | 1726 | 41 | |
| Number of new employees by gender - Female | 2544 | 2156 | 2136 | 41 | |
| Number of new employees by gender - Male | 2744 | 2186 | 2156 | 41 | |
| Number of overseas part-time employees | 5 | 5 | 5 | 41 | |
| Operating revenue | RMB billion | 120.66 | 58.64 | 67.13 | 40 |
| Percentage of female employees | % | 39.12 | 37.27 | 37.38 | 41 |
| Proportion of employees with disabilities by category: Management | % | 0.6 | 0.7 | 0.7 | 42 |
| Proportion of employees with disabilities by category: Ordinary employees | % | 99.4 | 99.3 | 99.3 | 42 |
| Proportion of employees with disabilities by gender: Female | % | 36.2 | 36.4 | 36.5 | 42 |
| Proportion of employees with disabilities by gender: Male | % | 63.8 | 63.6 | 63.5 | 42 |
| Proportion of senior executives by gender - Female | % | 11.2 | 12.3 | 11.7 | 41 |
| Proportion of senior executives by gender - Male | % | 88.8 | 87.7 | 88.3 | 41 |
| Registered passengers (thousand) | 100 | 9100 | 9200 | 42 | |
| Social security coverage | % | 100 | 100 | The amount includes various basic benefits | 41 |
| Special passengers | Hongqiao International Airport and Pudong International Airport | 14160 | 51656 | 48743 | 40 |
| Starting salary for contract employees in major operating locations - Beijing | RMB | 4733 | 5111 | 5351 | 41 |
| Starting salary for contract employees in major operating locations - Shanghai | RMB | 4733 | 5111 | 5351 | 41 |
| Starting salary for contract employees in major operating locations - Xi'an | RMB | 4063 | 4291 | 4491 | 41 |
| Total assets | RMB billion | 298.24 | 262.41 | 295.56 | 40 |
| Total remuneration for employees | RMB billion | 13.36 | 12.46 | 41 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age: Aged 30-50 | % | 2.91 | 2.44 | 2.13 | 42 |
| Employee turnover rate by age: Aged above 50 | % | 2.01 | 1.61 | 1.36 | 42 |
| Employee turnover rate by age: Aged below 30 | % | 7.91 | 6.91 | 6.19 | 42 |
| Employee turnover rate by gender: Female | % | 3.26 | 2.86 | 2.65 | 42 |
| Employee turnover rate by gender: Male | % | 3.87 | 3.27 | 3.08 | 42 |
| Employee turnover rate by major: Flight crew and security | % | 3.91 | 3.31 | 2.8 | 42 |
| Employee turnover rate by major: Management | % | 3.51 | 2.91 | 2.53 | 42 |
| Employee turnover rate by major: Others | % | 3.78 | 3.18 | 2.85 | 42 |
| Employee turnover rate by major: Professional technicians | % | 3.07 | 2.57 | 2.23 | 42 |
| Employee turnover rate by nationality: Domestic | % | 3.57 | 3.01 | 2.77 | 42 |
| Employee turnover rate by nationality: Foreign | % | 8.47 | 7.51 | 6.85 | 42 |
| Employee turnover rate by region: Chinese | % | 3.57 | 3.01 | 2.77 | 42 |
| Employee turnover rate by region: Overseas | % | 8.47 | 7.51 | 6.85 | 42 |
| Passenger turnover | million | 74.49 | 40.1 | 59.1 | 40 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Incident rate per ten thousand hours | 0.041 | 0.044 | 0.044 | 40 | |
| Incidents | 7 | 6 | 7 | 40 | |
| Work injuries | 128 | 106 | 69 | 42 | |
| Work-related fatalities | Sudden illness during work | 3 were production accidents, 1 was a traffic accident during commuting, and 1 was sudden illness when working around diseases | For personnel 'under centralized and closed loop management' who has sudden illness | 42 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Safe flight hours | million | 2.39 | 1.55 | 1.75 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Investment in smart technologies | RMB million | 40.52 | 34.51 | 33.36 | 40 |
| Participants in EAP consultation | hours, person-time | 786 | 230 | 300 | 42 |
| Percentage of employees receiving regular performance and career development reviews | % | 70 | 75 | 77.2 | 42 |
| Training participants | million, ten thousand | 1.4 | online training 1.40 | 63.82 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total investment in training | RMB million | 1.7 | 1.7 | 1.51 | 42 |
| Training hours per employee by gender: Female | Hour | 35.8 | 45.27 | 45.82 | 42 |
| Training hours per employee by gender: Male | Hour | 42.36 | 51.87 | 52.06 | 42 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Domestic destinations of 'Through Check-in' flights | 75 | 75 | 100 | 40 | |
| Number of destinations | 242 | 253 | 272 | 40 | |
| Number of destinations - international | 110 | 106 | 106 | 40 | |
| Number of suppliers | 1100 | 1741 | 2567 | 40 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Baggage mishandling rate | Ten thousandths | 34.03 | 22.26 | 19.07 | 40 |
| Complaints about passenger privacy | cases of suspected passenger information leakage, 10 cases of unauthorized bonus point losses, cases of suspected passenger information leakage, 30 cases of text message scams and 21 cases of unauthorized bonus point losses, cases of text message scams, 29 cases of unauthorized bonus point losses | 229 | 233 | 118 | 40 |
| Complaints handling rate | % | 100 | 100 | 100 | 40 |
| Copies of passenger satisfaction questionnaires | 261600 | 219500 | 530000 | 40 | |
| Coverage of self check-in counters at domestic terminals | % | 97.41 | 100 | 100 | 40 |
| Flight punctuality rate | % | 85.1 | 89.1 | 88.71 | 40 |
| Number of frequent flyers | million | 42.88 | 45.22 | 48.15 | 40 |
| Number of passenger commendation letters | 11684 | 11002 | 13084 | 40 | |
| Passenger satisfaction | point | 95.2 | 95.2 | 95.2 | 40 |
| Self check-in for domestic flights | % | 70.41 | 74.6 | 77.1 | 40 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of code-sharing routes | 1007 | 693 | 652 | 40 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of FlyFi fleets | 97 | 40 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Interest payment | RMB billion | 5.86 | 5.77 | 5.81 | 40 |
| Total tax payment | RMB billion | 7.48 | 1.94 | 4 | 40 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Contract compliance rate | % | 100 | 100 | 100 | 40 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Public welfare activities (caring for children, advancing education, public welfare activities) | 34110 | 26045 | 25172 | 42 | |
| Public welfare activities (volunteers) | 78600 | 168200 | 140168 | 42 | |
| Public welfare emergency flights | 1132 | 1056 | 1052 | 42 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Financial support | RMB million | 3.65 | 5.18 | 3.29 | 42 |
| Number of routes | 1165 | 1483 | 1730 | 40 | |
| Public welfare service | 10000 hours | 14.34 | 29.53 | 28.36 | 42 |
| Special flights (registered) | 1 | 9 | 8 | 42 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 22627200 | 13342500 | 15757873.73 |
| Indirect Energy Emissions (Scope 2) | ton | 1236000 | 1072000 | 1351104 |
| Scope 1 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 19.34 | 11.83 | 12.01 |
| Scope 2 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 0.11 | 0.09 | 0.1 |
| Total GHG Emissions | ton | 22746500 | 13348700 | 15370835.87 |
| Total GHG Emissions Intensity (By Product Volume) | g/ton-km | 19.64 | 11.92 | 12.01 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 291.4 | 220.2 | 205.72 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | ton | 461083.23 | 35656.9 | 61355 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diesel Fuel Consumption | million liter | 12.84 | 8.81 | 9.34 |
| Energy Consumption Intensity (By Revenue) | TCE/RMB 10000 | 0.88 | 1.11 | 1.1 |
| Gasoline Consumption | million liter | 1.8 | 1.63 | 1.61 |
| LPG Consumption | ton | 41.62 | 35.3 | 41 |
| Natural Gas Consumption | million m³ | 7.8 | 5.58 | 7.69 |
| Purchased Electricity | million kWh | 176.4 | 152.38 | 193.05 |
| Total Energy Consumption | TCE | 6515487 | 7404321.26 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Wastewater Discharge | million ton | 4.01 | 4.74 | 4.14 |
| Total Water Withdrawal | million ton | 4.46 | 5.26 | 4.6 |
| Water Consumption | million ton | 4.46 | 5.26 | 4.6 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | kg | 195500 | 300000000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of New Employees | 5288 | 4342 | 4292 | |
| Number of New Employees (Above 50) | 40 | |||
| Number of New Employees (Aged 30-50) | 2104 | 1775 | 1726 | |
| Number of New Employees (Aged Below 30) | 3144 | 2567 | 2566 | |
| Number of New Employees (Female) | 2544 | 2156 | 2136 | |
| Number of New Employees (Male) | 2744 | 2186 | 2156 | |
| Number of Total Employees | 81336 | 81157 | 80121 | |
| Percentage of Female Employees | % | 39.12 | 37.27 | 37.38 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.91 | 2.44 | 2.13 |
| Turnover Rate of Employees Aged Above 50 | % | 2.01 | 1.61 | 1.36 |
| Turnover Rate of Employees Aged Below 30 | % | 7.91 | 6.91 | 6.19 |
| Turnover Rate of Employees in Mainland China | % | 3.57 | 3.01 | 2.77 |
| Turnover Rate of Employees in Overseas | % | 8.47 | 7.51 | 6.85 |
| Turnover Rate of Female Employees | % | 3.26 | 2.86 | 2.65 |
| Turnover Rate of Male Employees | % | 3.87 | 3.27 | 3.08 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Work-related Fatalities | persons | 1 | 5 | 1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 70 | 75 | 77.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 35.8 | 45.27 | 45.82 |
| Average Training Hours (Male) | Hour | 42.36 | 51.87 | 52.06 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Total Suppliers | 1100 | 1741 | 2567 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Social Investment | RMB million | 3.65 | 5.18 | 3.29 |
| Total Volunteer Service Hours | hours | 143400 | 295300 | 283600 |