Sustainability Report 2021

Year: 2021
Published: 2022-04-27
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 2020 2021 Report Pages
Nitrogen oxides air emissions (tonnes) tonnes 26.28 25.99 20.9 18.51 54
Particulate matter air emissions (tonnes) tonnes 2.06 2.05 1.72 1.58 54
Sulphur oxides air emissions (tonnes) tonnes 0.04 0.04 0.03 0.03 54

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2018 2019 2020 2021 Report Pages
Carbon intensity 3.83 22
Carbon intensity (base year 2016) 6.7 22
Carbon intensity (tCO2e/million HK$ revenue) tCO2e/million HK$ revenue 5.01 5.26 5.23 3.83 54
Carbon intensity reduction progress (2016–2021) Reduced 42.83% 22
GHG emissions (Scope 1) tCO2e 6894 5403 4513 30
GHG emissions (Scope 2) tCO2e 459 514 372 30
Scope I Greenhouse Gas Emissions (tCO2e) tCO2e 6739.43 6893.68 5402.94 4513.05 54
Scope II Greenhouse Gas Emissions (tCO2e) tCO2e 419.7 458.96 513.88 371.73 54
Total GHG emissions tCO2e 4885 30
Total Greenhouse Gas Emissions (tCO2e) tCO2e 7159.13 7352.64 5916.82 4884.78 54

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Engine oil disposed (spent lube oil) (Litre) Litre 4000 2000 3600 6600 54
Hazardous waste generated litres 6600 31
Hazardous waste intensity (Litre/million HKD revenue) Litre/million HKD revenue 2.8 1.43 3.18 5.18 54

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Animal waste collected for recycling tonnes 9559 16
Collection volume of animal waste at Baguio's recycling plants tonnes 9559 8
Collection volume of glass containers at Baguio's recycling plants tonnes 15104 8
Collection volume of paper at Baguio's recycling plants tonnes 19722 8
Collection volume of plastic bottles at Baguio's recycling plants tonnes 6307 8
Glass containers collected for recycling tonnes 15104 16
Non-hazardous Waste Generation - General waste kg 4070 6803 8207 31
Non-hazardous Waste Generation - Metal collected for recycling kg 2928 3586 1756 31
Non-hazardous Waste Generation - Paper collected for recycling kg 162 326 529 31
Non-hazardous Waste Generation - Plastic collected for recycling kg 79 75 80 31
Non-hazardous waste generated kg 10572 31
Non-hazardous waste intensity (kg/million HKD revenue) kg/million HKD revenue 4.94 5.18 9.53 8.3 54
Non-hazardous waste recycling rate progress 22.40% 22
Number of door-to-door collection services provided to enhance recycling rate 3256 8
Number of glass containers collected through iRecycle 84270 8
Number of plastic bottles collected through iRecycle 509031 8
Number of recyclable collection points via iRecycle App 52 8
Office general waste (kg) kg 3147 4069.7 6802.7 8206.6 54
Office metal collected for recycling (kg) kg 81.7 79.5 74.8 79.9 54
Office paper collected for recycling (kg) kg 3724.4 2928 3585.5 1756 54
Office plastic collected for recycling (kg) kg 105.7 162.4 326 529 54
Paper collected for recycling tonnes 19722 16
Paper with recycled content (Ream) Ream 3925 4480 3775 3785 53
Plastic bottles collected for recycling tonnes 6307 16
Recyclables sorted from non-hazardous waste (general waste) kg 2364.9 31
Total recyclables (non-hazardous waste) kg 2364.9 22
Total waste (non-hazardous) kg 10571.5 22

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Carbon intensity reduction target (base year 2016) % -30 21

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Non-hazardous waste recycling target % 60 21

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2018 2019 2020 2021 Report Pages
Average vehicle fuel consumption Litre/km 0.3 0.282 0.243 30
Average vehicular fuel consumption (Litre/km) Litre/km 0.303 0.3 0.282 0.243 53
Diesel consumption (Litre) Litre 2487467 2478070 1940805 1585207 53
Electricity consumption (kWh) kWh 822948 917926 1027755 1004156 53
Energy consumption by fuel type - Diesel GJ 88727 69491 56758 30
Energy consumption by fuel type - Electricity GJ 1871 2003 2072 30
Energy consumption by fuel type - Naphtha GJ 554 813 30
Energy consumption by fuel type - Petrol GJ 3305 3700 3615 30
Energy intensity 49.66 22
Energy intensity (GJ/million HKD revenue) GJ/million HKD revenue 65.42 67.91 66.63 49.66 53
Energy intensity (base year 2016) 88.3 22
Energy intensity (kWh in '000s/million HKD revenue) kWh in '000s/million HKD revenue 18.86 18.59 13.79 53
Naphtha consumption (Litre) Litre 29088 16182 23760 53
Number of vehicles in fleet vehicles 353 45
Petrol consumption (Litre) Litre 46897 58962 62856 65019 53
Total energy consumption GJ 63258 30

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Water Consumption 8324 9853 11291 31
Water consumption (m³) 8418 8324 9853 11291 53
Water intensity (m³/million HK$ revenue) m³/million HK$ revenue 5.89 5.96 8.71 8.8 53

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2030 Report Pages
Energy intensity reduction progress (2016–2021) Reduced 43.75% 22
Energy intensity reduction target (base year 2016) % -30 21

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2018 2019 2020 2021 Report Pages
Degradable plastic bags (Bag) Bag 14948620 10568614 5548929 6799048 53
Non-degradable plastic bags (Bag) Bag 446500 607100 345700 430850 53
Paper consumption (Total, Ream) Ream 4942 4687 3924 3855 53

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 Report Pages
Hong Kong Green Award — Sustained Performance years 4 9

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 2021 Report Pages
Age profile: 30–39 % 24.6 34
Age profile: 40–49 % 57.7 34
Age profile: 50–59 % 4.7 34
Age profile: <30 % 10 34
Age profile: >59 % 3.1 34
Employee profile: Full time % 95.9 34
Employee profile: Part time % 4.1 34
Employment by age group - 30–39 (Person) Person 380 341 306 264 52
Employment by age group - 40–49 (Person) Person 845 676 503 561 52
Employment by age group - 50–59 (Person) Person 2043 1687 1292 1381 52
Employment by age group - 60 or above (Person) Person 5200 4515 2975 3243 52
Employment by age group - Under 30 (Person) Person 247 238 179 172 52
Employment by business segment - Cleaning (Person) Person 4237 52
Employment by business segment - Landscaping (Person) Person 405 52
Employment by business segment - Pest Management (Person) Person 628 52
Employment by business segment - Waste Management & Recycling (Person) Person 351 52
Employment by employment type - Full-time (Person) Person 8389 7135 5011 5388 52
Employment by employment type - Part-time (Person) Person 326 322 244 233 52
Employment by gender - Female (Person) Person 4818 4068 2973 3186 52
Employment by gender - Male (Person) Person 3897 3389 2282 2435 52
Employment by region - Hong Kong (Person) Person 5593 52
Employment by region - Mainland China (Person) Person 28 52
Employment by workforce - Office Staff (Person) Person 208 218 225 247 52
Employment by workforce - Operations Staff (Person) Person 8507 7239 5030 5374 52
Gender profile: Female % 43.3 34
Gender profile: Male % 56.7 34
Geographic profile: Hong Kong % 99.5 34
Geographic profile: Mainland % 0.5 34
Group-wide employment (Person) Person 8715 7457 5255 5621 52
Number of employees in Hong Kong employees 5593 34
Number of employees in Mainland China employees 28 34
Total number of employees employees 5621 34
Workforce profile: Office staff % 4.4 34
Workforce profile: Operations staff % 95.6 34

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2018 2019 2020 2021 Report Pages
Employee turnover rate (by age) - 30–39 % 3.27 35
Employee turnover rate (by age) - 40–49 % 3.8 35
Employee turnover rate (by age) - 50–59 % 2.78 35
Employee turnover rate (by age) - 60 or above % 2.4 35
Employee turnover rate (by age) - Under 30 % 5.65 35
Employee turnover rate (by gender) - Female % 2.71 35
Employee turnover rate (by gender) - Male % 2.87 35
Employee turnover rate (by region) - Hong Kong % 2.79 35
Group-wide turnover rate % 3.53 3.72 2.71 2.78 52
Overall employee turnover rate % 2.78 35
Turnover rate by age group - 30–39 % 3.27 52
Turnover rate by age group - 40–49 % 3.8 52
Turnover rate by age group - 50–59 % 2.78 52
Turnover rate by age group - 60 or above % 2.4 52
Turnover rate by age group - Under 30 % 5.65 52
Turnover rate by gender - Female % 2.71 52
Turnover rate by gender - Male % 2.87 52
Turnover rate by region - Hong Kong % 2.79 52

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2018 2019 2020 2021 Report Pages
Confirmed work-related fatalities (Number) Number 1 53
Traffic accident rate 0.046 8
Traffic accident ratio reduction compared with 2020 23% 45
Work-related accident rate work injury per 100000 man-hours 1.02 8, 16
Work-related accident rate (Cases per 100000 working hours) Cases per 100000 working hours 1.59 1.33 1.15 1.02 53
Work-related accidents (Number) Number 317 237 135 121 53

Lost days due to work injury.

Indicator Unit 2018 2019 2020 2021 Report Pages
Accident Rate (per 100000 man-hours) 1.33 1.15 1.02 40
Days lost due to work injury (Day) Day 17766 12387 6939 5583 53
Lost Days due to work injuries days 12387 6939 5583 40

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 2021 Report Pages
Safety related training (Hour) Hour 8101 10629 11203 15597 53

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 Report Pages
Number of organisations participated in webinars 13 8
Training rate for internal driver training % 93 45

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2019 2020 2021 Report Pages
Female training (excluding safety related training) (Hour) Hour 2124 3681 53
General staff training (Hour) Hour 11044 17987 15099 21087 53
Male training (excluding safety related training) (Hour) Hour 2928 3772 53
Managerial staff training (Hour) Hour 2147 2181 1156 1963 53
Non safety related training (Hour) Hour 5090 9539 5052 7453 53
Professional skills and industrial knowledge training hours (Occupational Health and Safety) hours 7453 16
Safety Training hours (Hour) Hour 8101 10629 11203 15597 53
Safety training hours (Occupational Health and Safety) hours 15597 16
The average training hour (Hour) Hour 1.5 2.7 3.1 4.1 53
The average training hours completed by General staff (Hour) Hour 3.8 53
The average training hours completed by Managerial staff (Hour) Hour 12.9 53
Total hours of recycling plant tours, seminars, and webinars hosted hours 84 8
Total staff training hours attended hours 23050 8
Total training hour (Hour) Hour 13191 20168 16255 23050 53
Total training hours (Occupational Health and Safety) hours 23050 16

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Number of collaborative partners engaged via iRecycle App 59 8

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Percentage of vehicles installed with electronic key system (iButton) % 99 45

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 Report Pages
Percentage of respondents rating performance satisfactory or above on overall service quality % more than 97 8

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Customer privacy protection training hours hours 145.5 16
Number of registered users on iRecycle App 10480 8

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020/21 2021 Report Pages
10 years+ Caring Company — Baguio Cleaning Services Company Limited years 10 9
10 years+ Caring Company — Baguio Landscaping Services Limited years 10 9
Industry Cares — Enterprise Group years 5 9

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 2020 2021 Report Pages
Donations (HKD) HKD 78511.8 13880 200500 54
Total volunteer hours in community services hours 421.5 8
Volunteer hours (Hour) Hour 600 377.5 309 421.5 54

The types of emissions and respective emissions data.

Standard Indicator Unit 2018 2019 2020 2021
Airborne Particulate Matter (PM) Emissions tonnes 2.06 2.05 1.72 1.58
NOₓ Emissions tonnes 26.28 25.99 20.9 18.51
SOₓ Emissions tonnes 0.04 0.04 0.03 0.03

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Direct GHG Emissions (Scope 1) tCO2e 6739.43 6893.68 5402.94 4513.05
Indirect Energy Emissions (Scope 2) tCO2e 419.7 458.96 513.88 371.73
Total GHG Emissions tCO2e 7159.13 7352.64 5916.82 4884.78
Total GHG Emissions Intensity (By Revenue) tCO2e/million HK$ revenue 5.01 5.26 5.23 3.83

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Total Hazardous Waste litres 6600
Total Hazardous Waste Intensity (By Revenue) Litre/million HKD revenue 2.8 1.43 3.18 5.18

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Glass Waste tonnes 15104
Non-Hazardous Waste (Office Waste) kg 3147 4069.7 6802.7 8206.6
Non-Hazardous Waste Recycled kg 3169.4 3987 2364.9
Paper Waste tonnes 2928 3586 19722
Plastic Waste tonnes 6307
Recycling Rate of Non-Hazardous Waste percent 22.4
Total Non-Hazardous Waste Intensity (By Revenue) kg/million HKD revenue 4.94 5.18 9.53 8.3

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Reduction in GHG Intensity Percentage by 2030 Compared to 2016 percent 30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Diesel Fuel Consumption GJ 2487467 2478070 69491 1585207
Energy Consumption Intensity (By Revenue) GJ/million HKD revenue 65.42 67.91 66.63 49.66
Gasoline Consumption GJ 46897 3305 62856 3615
Purchased Electricity kWh 822948 1871 2003 1004156
Total Energy Consumption GJ 93903 75748 63258

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Water Consumption 8418 8324 9853 11291
Water Consumption Intensity (By Revenue) m³/million HK$ revenue 5.89 5.96 8.71 8.8

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 % -30

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2018 2019 2020 2021
Packaging Material Consumption (Paper) Ream 4942 4687 3924 3855
Packaging Material Consumption (Plastic) Bag 15395120 11175714 5894629 7229898

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020 2021
Number of Employees Aged 30-50 Person 1225 1017 809 825
Number of Employees Aged Above 50 Person 7243 6202 4267 4624
Number of Employees Aged Below 30 Person 247 238 179 172
Number of Employees in Hong Kong employees 5593
Number of Employees in Hong Kong and Mainland China employees 5621
Number of Employees in Mainland China employees 28
Number of Female Employees Person 4818 4068 2973 3186
Number of Full-time Employees Person 8389 7135 5011 5388
Number of Male Employees Person 3897 3389 2282 2435
Number of Part-time Employees Person 326 322 244 233
Number of Total Employees Person 8715 7457 5255 5621
Percentage of Employees Aged 30-50 % 82.3
Percentage of Employees Aged Above 50 % 7.8
Percentage of Employees Aged Below 30 % 10
Percentage of Employees in Hong Kong % 99.5
Percentage of Employees in Mainland China % 0.5
Percentage of Female Employees % 43.3
Percentage of Full-time Employees % 95.9
Percentage of Male Employees % 56.7
Percentage of Part-time Employees % 4.1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019 2020 2021
Turnover Rate of Employees Aged 30-50 % 3.8
Turnover Rate of Employees Aged Above 50 % 2.78
Turnover Rate of Employees Aged Below 30 % 5.65
Turnover Rate of Employees in Hong Kong % 2.79
Turnover Rate of Female Employees % 2.71
Turnover Rate of Male Employees % 2.87
Turnover Rate of Total Employees % 3.53 3.72 2.71 2.78

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2018
Number of Work-related Fatalities Number 1

Lost days due to work injury.

Standard Indicator Unit 2018 2019 2020 2021
Lost Days Due to Work-related Injuries Day 17766 12387 6939 5583

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2018 2019 2020 2021
Total Hours of Safety Training for Employees Hour 8101 10629 11203 15597

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Employees Trained % 93

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019 2020 2021
Average Training Hours (General Staff) Hour 3.8
Average Training Hours (Senior Management) Hour 12.9
Average Training Hours per Employee Hour 1.5 2.7 3.1 4.1
Total Training Hours Hour 13191 20168 16255 23050

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019 2020 2021
Total Cash Donations HKD 78511.8 13880 200500
Total Public Welfare Donations HKD 78511.8 13880 200500
Total Volunteer Service Hours Hour 600 377.5 309 421.5