Sustainability Report 2021

Company: BOC HONG KONG (2388)
Year: 2021
Published: 2022-04-19
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Direct GHG emissions (Scope 1) tCO2e 350 282 265 100
Indirect GHG emissions (Scope 2) tCO2e 65083 63394 45580 100
Other indirect GHG emissions (Scope 3) tCO2e 68 61 64 100
Scope 1, 2 and 3 emissions per area tCO2e/m² 0.24 0.25 0.2 100
Scope 1, 2 and 3 emissions per employee tCO2e/employee 5.2 5.08 3.77 100
Total Scope 1 and 2 emissions tCO2e 65433 63676 45845 100
Total Scope 1, 2 and 3 emissions tCO2e 65501 63737 45909 100
Total greenhouse gas emissions (Scope 1, 2 and 3) tonnes carbon dioxide equivalent 65501 63737 45909 61

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Total hazardous waste recycled No. 4628 7679 13920 102
Waste disposal per capita (tonnes/employee) tonnes/employee 0.049 0.015 0.046 63

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Aluminum recycled tonnes 0.38 1.35 0.09 102
General waste to landfill tonnes 611.6 184.3 556.03 102
General waste to landfill per employee tonnes/employee 0.049 0.015 0.046 102
Paper purchase (tonnes) tonnes 576.55 496.54 436.57 63
Paper purchase per capita (kg/employee) kg/employee 45.79 39.54 35.89 63
Paper purchased per employee kg/employee 45.79 39.54 35.89 101
Paper recycled tonnes 297.64 261.3 175.41 102
Plastic recycled tonnes 0.41 0.58 0.17 102
Rechargeable battery recycled No. 68 62 92 102

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Total greenhouse gas emissions (Scope 1, 2 and 3) decrease compared with base year 2019 30% 61

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 Report Pages
E-waste recycled No. 3709 7159 8383 102
Fluorescent tubes recycled No. 851 458 5445 102
Food waste recycled tonnes 65.06 50.06 73.98 102
Total non-hazardous waste recycled tonnes 363.49 313.29 249.64 102
Waste disposal (tonnes) tonnes 611.6 184.3 556.03 63

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Diesel consumption for corporate fleet GJ 612 677 529 101
Direct energy consumption GJ 2685 2254 2177 101
Electricity GJ 343810 337374 290405 101
Energy intensity per employee GJ/employee 27.72 27.22 24.21 101
Indirect energy consumption GJ 346338 339500 292306 101
Number of automated banking sites No. 287 287 285 110
Petrol consumption for corporate fleet GJ 2073 1577 1648 101
Total energy consumption GJ 349023 341754 294483 61, 101
Towngas GJ 2528 2126 1901 101

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Water consumption Megalitre 110.23 97.15 104.2 102
Water consumption (megalitre) megalitre 110.23 97.15 104.2 63
Water consumption per capita (megalitre/employee) megalitre/employee 0.0088 0.0077 0.0086 63
Water consumption per employee Megalitre/employee 0.0088 0.0077 0.0086 102

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Total energy consumption decrease compared with base year 2019 15.6% 61

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Paper purchased tonnes 576.55 496.54 436.57 101

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Employee that returned from parental leave - Female No. 263 264 200 107
Employee that returned from parental leave - Male No. 192 178 147 107
Employee that returned from parental leave - Total No. 455 442 347 107
Employees that took parental leave - Female No. 272 272 211 107
Employees that took parental leave - Male No. 193 180 150 107
Employees that took parental leave - Total No. 465 452 361 107
Employees that were entitled to parental leave - Female No. 8063 8302 7926 107
Employees that were entitled to parental leave - Male No. 6066 6180 5881 107
Employees that were entitled to parental leave - Total No. 14129 14482 13807 107
General employees, age 18-30 No. 3740 3699 3414 105
General employees, age 31-40 No. 1416 1496 1388 105
General employees, age 41-50 No. 1583 1440 1222 105
General employees, age 51 or above No. 1103 1152 1176 105
Middle level staff, age 18-30 No. 635 600 660 105
Middle level staff, age 31-40 No. 2354 2508 2582 105
Middle level staff, age 41-50 No. 2029 2078 2080 105
Middle level staff, age 51 or above No. 1016 1110 1169 105
New hires, Age 18-30 %, No. 1877 7.7 1756 106
New hires, Age 31-40 %, No. 5.19 2.74 4.53 106
New hires, Age 41-50 %, No. 271 1.08 1.65 106
New hires, Age 51 or above %, No. 0.69 0.43 1.36 106
New hires, Female %, No. 1613 1018 1589 106
New hires, Hong Kong %, No. 2466 8.6 15.96 106
New hires, Male %, No. 1397 5.13 8.68 106
New hires, Southeast Asia and others %, No. 445 287 1.9 106
New hires, The Chinese mainland %, No. 0.67 1.43 1.74 106
New hires, Total %, No. 20.52 1782 19.6 106
Number of branches in Hong Kong No. 194 192 187 110
Number of branches in Southeast Asia and others No. 35 35 34 110
Number of employees Mainland China age 18-30 No. 402 104
Number of employees Mainland China age 31-40 No. 135 104
Number of employees Mainland China age 41-50 No. 69 104
Number of employees Mainland China age 51 or above No. 27 104
Number of employees Southeast Asia and others age 18-30 No. 698 104
Number of employees Southeast Asia and others age 31-40 No. 658 104
Number of employees Southeast Asia and others age 41-50 No. 304 104
Number of employees Southeast Asia and others age 51 or above No. 95 104
Number of employees in Hong Kong aged 18-30 No. 2974 103
Number of employees in Hong Kong aged 31-40 No. 3278 103
Number of employees in Hong Kong aged 41-50 No. 3352 103
Number of employees in Hong Kong aged 51 or above No. 2561 103
Number of full-time employees No. 14514 103
Number of general employees No. 7200 104
Number of middle level staff employees No. 6491 104
Number of non-permanent employees in Hong Kong No. 307 103
Number of non-permanent employees in Southeast Asia and others No. 23 103
Number of non-permanent employees in the Chinese mainland No. 1 103
Number of part-time employees No. 39 103
Number of permanent employees in Hong Kong No. 11858 103
Number of permanent employees in Southeast Asia and others No. 1732 103
Number of permanent employees in the Chinese mainland No. 632 103
Number of senior management employees No. 862 104
Percentage of female board members % 11 104
Percentage of female general employees % 32.57 104
Percentage of female middle level staff % 22.58 104
Percentage of female senior management % 2.3 104
Percentage of male board members % 89 104
Percentage of male general employees % 16.91 104
Percentage of male middle level staff % 22.02 104
Percentage of male senior management % 3.62 104
Proportion of senior management hired from the local community, Hong Kong % 86.31 87.25 86.45 105
Proportion of senior management hired from the local community, Overall % 82.7 82.45 81.32 105
Proportion of senior management hired from the local community, Southeast Asia and others % 43.08 33.78 32.93 105
Proportion of senior management hired from the local community, The Chinese mainland % 75 80 80 105
Rate of return from parental leave - Female % 97 97 95 107
Rate of return from parental leave - Male % 99 99 98 107
Rate of return from parental leave - Total % 98 98 96 107
Senior management, age 31-40 No. 108 107 101 105
Senior management, age 41-50 No. 401 395 423 105
Senior management, age 51 or above No. 283 330 338 105
Total employees, age 18-30 No. 4375 4299 4074 105
Total employees, age 31-40 No. 3878 4111 4071 105
Total employees, age 41-50 No. 4013 3913 3725 105
Total employees, age 51 or above No. 2402 2592 2683 105
Total number of branches No. 229 227 221 110
Total number of employees No. 14553 103, 104
Total number of employees Hong Kong No. 12165 104
Total number of employees Mainland China No. 633 104
Total number of employees Southeast Asia and others No. 1755 104
Total number of employees in Hong Kong No. 12165 103
Total number of employees in Southeast Asia and others No. 1755 103
Total number of employees in the Chinese mainland No. 633 103
Total percentage of female employees % 57.45 104
Total percentage of male employees % 42.55 104

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Employee voluntary turnover, Age 18-30 %, No. 7.92 4.36 9.02 106
Employee voluntary turnover, Age 31-40 %, No. 495 288 719 106
Employee voluntary turnover, Age 41-50 %, No. 223 148 2.08 106
Employee voluntary turnover, Age 51 or above %, No. 0.46 0.32 0.54 106
Employee voluntary turnover, Female %, No. 7.36 4.15 9.13 106
Employee voluntary turnover, Hong Kong %, No. 1696 984 14.6 106
Employee voluntary turnover, Male %, No. 865 3.46 7.36 106
Employee voluntary turnover, Southeast Asia and others %, No. 209 105 1.48 106
Employee voluntary turnover, The Chinese mainland %, No. 0.19 44 0.41 106
Employee voluntary turnover, Total %, No. 13.32 7.61 16.49 106
Employees still employed 12 months after return to work - Female %, No. 246 248 188 107
Employees still employed 12 months after return to work - Male %, No. 98 97 91 107
Employees still employed 12 months after return to work - Total %, No. 434 95 93 107

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 Report Pages
Number of recordable work-related injuries No. 1 107
Rate of recordable work-related injury % 0.006 107

Lost days due to work injury.

Indicator Unit 2019 2020 2021 Report Pages
Lost day due to work injury Number of days 686 969.3 390.1 107
Rate of lost day due to work injury % 4.5 5.8 2.6 107

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
Occupational health and safety training - Number of employees No. 1816 13162 12509 109
Occupational health and safety training - Percentage of employees % 12.38 88.25 85.95 109
Percentage of employees who received training - General employees - Female % 99.08 91.17 96.05 108
Percentage of employees who received training - General employees - Male % 97.39 90.64 93.33 108
Percentage of employees who received training - General employees - Total % 98.48 90.99 95.13 108
Percentage of employees who received training - Middle level staff - Female % 98.74 95.78 96.38 108
Percentage of employees who received training - Middle level staff - Male % 99.17 95.22 96.38 108
Percentage of employees who received training - Middle level staff - Total % 98.96 95.5 96.38 108
Percentage of employees who received training - Senior management - Female % 96.09 91.79 97.31 108
Percentage of employees who received training - Senior management - Male % 94.85 92.37 96.77 108
Percentage of employees who received training - Senior management - Total % 95.33 92.14 96.98 108
Total percentage of employees who received training - Female % 98.84 92.89 96.23 108
Total percentage of employees who received training - Male % 98.06 93.04 95.2 108
Total percentage of employees who received training - Total % 98.51 92.95 95.79 108

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average training hours by employee category and gender - General employees - Female Hour 35.47 27.85 47.52 108
Average training hours by employee category and gender - General employees - Male Hour 49.26 33.03 59.33 108
Average training hours by employee category and gender - General employees - Total Hour 40.32 29.64 51.55 108
Average training hours by employee category and gender - Middle level staff - Female Hour 30.52 23.69 41.07 108
Average training hours by employee category and gender - Middle level staff - Male Hour 31.65 24.63 46 108
Average training hours by employee category and gender - Middle level staff - Total Hour 31.09 24.16 43.51 108
Average training hours by employee category and gender - Senior management - Female Hour 29.95 25.65 44.13 108
Average training hours by employee category and gender - Senior management - Male Hour 26.89 24.16 49.74 108
Average training hours by employee category and gender - Senior management - Total Hour 28.08 24.74 47.56 108
Total average training per employee - Female Hour 33.5 26.24 44.85 108
Total average training per employee - Male Hour 39.03 28.16 51.62 108
Total average training per employee - Total Hour 35.86 27.05 47.73 108

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of suppliers in Hong Kong No. 622 607 629 110
Number of suppliers in Southeast Asia and others No. 36 35 38 110
Number of suppliers in The Chinese mainland No. 104 93 81 110
Total number of suppliers No. 762 735 748 110

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Number of ATMs No. 668 642 630 110

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Automated banking sites with 24/7 banking capacity % 100 100 100 110
IT security / Customer privacy training - Full-time contract - Percentage of employees % 64.71 81.87 94.95 109
IT security / Customer privacy training - Part-time contract - Percentage of employees % 100 100 100 109

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
External audits conducted on the IT infrastructure and information security management systems No. 1 1 2 110

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2019 2020 2021 Report Pages
Anti-corruption training - Board - Number of employees No. 8 9 9 109
Anti-corruption training - Board - Percentage of employees % 37.5 100 100 109
Anti-corruption training - Full-time contract - Percentage of employees % 12.34 88.21 85.92 109
Anti-corruption training - General employees - Number of employees No. 5381 6364 6699 109
Anti-corruption training - General employees - Percentage of employees % 68.62 81.73 93.04 109
Anti-corruption training - Hong Kong - Number of employees No. 10951 12043 11656 109
Anti-corruption training - Hong Kong - Percentage of employees % 86.97 95.91 95.82 109
Anti-corruption training - Middle level staff - Number of employees No. 5438 6058 6202 109
Anti-corruption training - Middle level staff - Percentage of employees % 90.12 96.22 95.55 109
Anti-corruption training - Part-time contract - Percentage of employees % 20.9 100 100 109
Anti-corruption training - Senior management - Number of employees No. 752 809 827 109
Anti-corruption training - Senior management - Percentage of employees % 94.95 97.24 95.94 109
Anti-corruption training - Southeast Asia and others - Number of employees No. 232 594 1439 109
Anti-corruption training - Southeast Asia and others - Percentage of employees % 14.25 33.92 81.99 109
Anti-corruption training - The Chinese mainland - Number of employees No. 388 594 633 109
Anti-corruption training - The Chinese mainland - Percentage of employees % 86.61 97.86 100 109
Anti-corruption training - Total - Number of employees No. 11571 13231 13728 109
Anti-corruption training - Total - Percentage of employees % 78.89 88.71 94.33 109

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 Report Pages
Number of charitable projects organised 70 11

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 Report Pages
Increase in employee engagement in volunteer activities compared to previous year percent 55 11
Increase in volunteer service hours compared to previous year percent 41 11
Number of employees engaged in volunteer activities 8200 11
Number of volunteer projects organised 90 11
Total volunteer service hours recorded hours 17000 11

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) tCO2e 350 282 265
Indirect Energy Emissions (Scope 2) tCO2e 65083 63394 45580
Total GHG Emissions tCO2e 65501 63737 45909
Total GHG Emissions Intensity (By Area) tCO2e/m² 0.24 0.25 0.2
Total GHG Emissions Intensity (By Employee) tCO2e/employee 5.2 5.08 3.77
Total Other Indirect Energy Emissions (Scope 3) tCO2e 68 61 64

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Waste Recycled No. 4628 7679 13920
Total Hazardous Waste Intensity (By Employee) tonnes/employee 0.049 0.015 0.046

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Non-Hazardous Waste (Kitchen Waste) tonnes 65.06 50.06 73.98
Non-Hazardous Waste Landfilling tonnes 611.6 184.3 556.03
Non-Hazardous Waste Recycled tonnes 363.49 313.29 249.64
Total Non-Hazardous Waste Intensity (By Employee) tonnes/employee 0.049 0.015 0.046

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2020 2021
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 69.85 -201.74

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption GJ 612 677 529
Energy Consumption Intensity (By Employee) GJ/employee 27.72 27.22 24.21
Gasoline Consumption GJ 2073 1577 1648
Purchased Electricity GJ 343810 337374 290405
Total Direct Energy Consumption GJ 2685 2254 2177
Total Energy Consumption GJ 349023 341754 294483
Total Indirect Energy Consumption GJ 346338 339500 292306

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Water Consumption megalitre 110.23 97.15 104.2

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Employees Aged 30-50 No. 7891 8024 7796
Number of Employees Aged Above 50 No. 2402 2592 2683
Number of Employees Aged Below 30 No. 4375 4299 4074
Number of Employees in Hong Kong No. 14129 14482 12165
Number of Employees in Hong Kong and Mainland China No. 14129 14482 12798
Number of Employees in Mainland China No. 633
Number of Employees in Overseas No. 539 433 1755
Number of Female Employees No. 8362
Number of Full-time Employees No. 14668 14915 14514
Number of General Employees No. 7839 7635 7200
Number of Male Employees No. 6191
Number of Middle Management Employees No. 6034 6296 6491
Number of New Employees No. 3010 1782 2852
Number of New Employees (Above 50) No. 102 65 198
Number of New Employees (Aged 30-50) No. 1031 568 898
Number of New Employees (Aged Below 30) No. 1877 1149 1756
Number of New Employees (Female) No. 1613 1018 1589
Number of New Employees (Hong Kong) No. 2466 1283 2321
Number of New Employees (Mainland China) No. 99 212 254
Number of New Employees (Male) No. 1397 764 1263
Number of New Employees (Overseas) No. 445 287 277
Number of Part-time Employees No. 39
Number of Senior Management Employees No. 792 832 862
Number of Total Employees No. 14668 14915 14553
Percentage of Female Employees % 57.45
Percentage of Male Employees % 42.55
Percentage of New Employees % 20.52 11.95 19.6

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Employees still Employed 12 Months after Return to Work No. 434 420 322
Employees still Employed 12 Months after Return to Work (Female) No. 246 248 188
Employees still Employed 12 Months after Return to Work (Male) No. 188 172 134
Percentage of Employees still Employed 12 Months after Return to Work % 95 95 93
Percentage of Employees still Employed 12 Months after Return to Work (Female) % 94 94 94
Percentage of Employees still Employed 12 Months after Return to Work (Male) % 98 97 91
Turnover Rate of Employees Aged 30-50 % 4.94 2.93 6.93
Turnover Rate of Employees Aged Above 50 % 0.46 0.32 0.54
Turnover Rate of Employees Aged Below 30 % 7.92 4.36 9.02
Turnover Rate of Employees in Asia (Excluding China) % 1.44 0.7 1.48
Turnover Rate of Employees in Hong Kong % 11.69 6.61 14.6
Turnover Rate of Employees in Mainland China % 0.19 0.3 0.41
Turnover Rate of Female Employees % 7.36 4.15 9.13
Turnover Rate of Male Employees % 5.96 3.46 7.36
Turnover Rate of Total Employees % 13.32 7.61 16.49

Lost days due to work injury.

Standard Indicator Unit 2019 2020 2021
Lost Days Due to Work-related Injuries Number of days 686 969.3 390.1

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019 2020 2021
Percentage of Employees Trained % 98.51 92.95 95.79
Percentage of Trained Female Employees % 98.84 92.89 96.23
Percentage of Trained General Employees % 98.48 90.99 95.13
Percentage of Trained Male Employees % 98.06 93.04 95.2
Percentage of Trained Middle Management % 98.96 95.5 96.38
Percentage of Trained Senior Management % 95.33 92.14 96.98

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019 2020 2021
Average Training Hours (Female) Hour 33.5 26.24 44.85
Average Training Hours (General Employees) Hour 40.32 29.64 51.55
Average Training Hours (General Staff) Hour 40.32 29.64 51.55
Average Training Hours (Male) Hour 39.03 28.16 51.62
Average Training Hours (Middle Management) Hour 31.09 24.16 43.51
Average Training Hours (Senior Management) Hour 28.08 24.74 47.56
Average Training Hours per Employee Hour 35.86 27.05 47.73

Number of suppliers by geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers in Hong Kong No. 622 607 629
Number of Suppliers in Mainland China No. 104 93 81
Number of Suppliers in Overseas No. 36 35 38
Number of Total Suppliers No. 762 735 748

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Employee Coverage of Data Security Training % 64.71 81.87 94.95

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2019 2020 2021
Anti-corruption Training Coverage among Directors and Management % 37.5 100 100
Coverage Rate of Ethical Standards and Anti-Corruption Training % 78.89 88.71 94.33
Coverage of Anti-corruption Training for Employees % 68.62 81.73 93.04
Number of Directors and Management Attendance for Anti-corruption Training No. 8 9 9
Number of General Employees Attendance for Anti-corruption Training No. 5381 6364 6699
Number of People Participated in Ethical Standards and Anti-corruption Training No. 11571 13231 13728

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021
Number of Employees Participating in Volunteer Activities 8200
Number of Volunteer Activities Sessions 90
Total Public Welfare Donations billion HKD 1.4
Total Social Investment billion HKD 1.4
Total Volunteer Service Hours hours 17000