2021 Sustainability Report

Year: 2021
Published: 2022-04-13
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Carbon emissions from business travel thousand tonnes 81.9 57.6 47.2 61
Carbon emissions from employee commuting thousand tonnes 507.7 438.8 402.4 61
Carbon emissions intensity tCO2e/RMB10000 0.445 0.399 61
Direct GHG emissions (Scope 1) million tonnes 0.24 0.24 61
Equivalent to reducing GHG emissions by thousand tonnes 1415 1551 2654 62
Indirect GHG emissions (Scope 2) million tonnes 33.91 33.58 61
SO2 emissions tonnes 9.28 2.75 11.36 61
Total CO2 emissions million tonnes 34.15 33.82 61

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Disposal rate of hazardous waste % 84.3 92.06 95.45 62
Hazardous solid waste carryover from previous years disposed of thousand tonnes 5.8 6.1 3.5 62
Hazardous waste disposed of thousand tonnes 21.7 22.6 23.5 62
Hazardous waste intensity kg/RMB10000 0.25 0.23 0.25 62
Hazardous waste produced thousand tonnes 18.9 17.8 21 62

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Comprehensive utilization rate of non-hazardous solid waste % 93.93 91.32 96.89 62
Non-hazardous solid waste intensity kg/RMB10000 0.96 0.82 0.9 62
Non-hazardous solid waste produced thousand tonnes 71.4 63.2 76.7 62
Total amount of materials used for producing end products tonnes 12396 12899 14521 62

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2025 Report Pages
Scope 1 and Scope 2 GHG emission intensity, reduction target by 2025 from 2020 baseline % decrease 20 43

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 Report Pages
Non-hazardous solid waste carryover from previous years comprehensively utilized thousand tonnes 5.1 11.7 4.5 62
Non-hazardous solid waste comprehensively utilized thousand tonnes 72.1 69.4 78.8 62
Paper documents saved due to fully digitalized procurement thousand copies appr. 480 appr. 645 appr. 699 63

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Coal consumption thousand tonnes 0.5 0.1 0.5 61
Coal gas consumption million m³ 0.08 0.07 0.01 61
Diesel fuel consumption million liters 13.1 16.1 10.5 61
Gasoline consumption million liters 101.3 83.3 84.7 61
International transmission bandwidth (G) G 70855 90898 105683 52
Internet backbone bandwidth (Tbps) Tbps 302 347 456 52
LPG consumption thousand tonnes 0.23 0.13 0.16 61
Natural gas consumption million m³ 11 8.5 13.4 61
PUE for the overall operations of all data center campuses and core machine buildings in our network, change compared with 2020 % -3.1 45
Purchased heat thousand GJ 3672 3633 4046 62
Reduction in energy consumption intensity based on Scenario 2 analysis % 6 43
Reduction in overall energy consumption per unit of data traffic % 43 21 21 62
Total electricity consumption TWh 54.919 57.038 62
energy consumption intensity no less than 20% lower than the end of the 14th FYP period 4
number of base stations in operation 730000 4
number of computing cores in data centers 400000 4

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Total water consumption million tonnes 36.29 38.31 43.32 63
Water consumption intensity tonnes/RMB10000 0.48 0.5 0.51 63

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 2025 2028 Report Pages
Energy consumption of a new 5G base station, change compared with 2020 % -10 45
Overall energy consumption per unit of telecom business, reduction target by 2025 compared with 2020 % decrease 15 43
Overall energy consumption per unit of telecom business, reduction target by 2028 compared with 2020 % decrease 20 43
Total electricity saved TWh 2.21 2.51 4.35 62

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Amount of packaging materials for producing end products per unit of production tonnes 0.00041 0.00049 0.00041 62
Timber resources saved by using green packaging for newly procured main equipment cubic meters 262000 45

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 2021 Report Pages
5G SA average download speed (Mbps) Mbps >750 >750 52

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Collective bargaining agreement coverage rate % 100 100 100 60
Number of employees in Hong Kong, Macau, Taiwan and overseas markets 1941 2369 2085 57
Number of employees in the mainland of China 454298 451963 447849 57
Number of full-time employees 456239 454332 449934 57
Number of jobs created million 2.68 2.16 2.17 53
Number of new employees 23727 19243 15775 57
Number of new female employees 10122 7398 6032 57
Number of new male employees 13605 11845 9743 57
Percentage of employees between 30 and 50 years of age % 75.33 77.3 79.15 57
Percentage of employees over 50 years of age % 4.91 5.46 6.15 57
Percentage of employees under 30 years of age % 19.76 17.24 14.7 57
Percentage of ethnic minority employees (%) % 7.07 7.15 7.24 58
Percentage of female employees (%) % 53.94 53.3 52.88 58
Percentage of female employees in senior management positions (%) % 16.4 16.55 16.48 58
Percentage of general affairs personnel % 10.64 10.71 9.98 57
Percentage of local employees in Hong Kong subsidiary % 88.5 88.1 86.5 61
Percentage of local management-level employees in Hong Kong subsidiary % 66.7 63.9 65 61
Percentage of marketing personnel % 53.27 51.22 47.2 57
Percentage of other personnel % 1.45 1.43 0.93 57
Percentage of technical personnel % 27.13 29.06 34.87 57
Percentage of unionized contract employees % 100 100 100 60
Percentage of unionized dispatched workers % 98 98 98 60
Total number of employees 456239 454332 449934 57

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Employee turnover rate % / 2.21 2.53 57
Female employee turnover rate % 3 2.07 2.17 57
Male employee turnover rate % 2.75 2.37 2.93 57
Number of employees dismissed 1401 1131 1620 57
Number of female employees dismissed 949 711 991 57
Number of female resigned employees 7375 5024 5173 57
Number of male employees dismissed 452 420 629 57
Number of male resigned employees 5786 5020 6203 57
Number of resigned employees 13161 10044 11376 57
Turnover rate of employees between 30 and 50 years of age % 2.07 1.5 1.52 57
Turnover rate of employees in the mainland of China % / 2.05 2.28 57
Turnover rate of employees outside the mainland of China % / 16.75 23.95 57
Turnover rate of employees over 50 years of age % 1.09 0.29 0.18 57
Turnover rate of employees under 30 years of age % 7.26 6.03 8.93 57

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 Report Pages
Accident fatality rate per 1000 employees (%) % 0.002 58
Number of fatalities due to workplace safety incidents 1 58

Lost days due to work injury.

Indicator Unit 2020 2021 Report Pages
Lost days due to work injury 31331 39611 58

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Employee health examination rate % 97 97 97 60
Employee's participation rate in safety emergency drills (%) % 86.3 87.1 94.3 58
Investment in workplace safety (RMB million) RMB million 2407 2488 2303 58
Number of emergency communications support 6800 4887 6173 55
Number of emergency support equipment installed (set-times) 27755 11455 10549 55
Number of emergency vehicles deployed (vehicle-times) 7931 7064 8709 55
Number of safety emergency drills 1230 1233 11170 58
Social safety incident support 2 2 13 55

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
Cumulative number of rural primary and secondary school principals trained 127338 128338 129338 61
Number of developers on Andlink 115900 131200 153300 53
Number of developers on OneNET 148642 197582 247507 53
Number of middle-level management participations (person-times) 22357 20923 20214 59
Number of mobile Online Talent Development Center learners (thousand) thousand 368 378 339 59
Number of non-management employee participations (person-times, thousand) thousand 1802 1461 1221 59
Number of senior management participations (person-times) 1237 856 1275 59
Number of training participations (person-times, thousand) thousand 1825 1483 1242 59
Percentage of management personnel % 7.51 7.58 7.02 57
Total number of Online Talent Development Center users (thousand) thousand 460 481 473 59
Training participation rate of female employees (%) % / 99.8 98.8 59
Training participation rate of male employees (%) % / 98.9 99.2 59
Training participation rate of middle-level management (%) % 95.8 98.4 99.7 59
Training participation rate of non-management employees (%) % 98.6 99.4 98.9 59
Training participation rate of senior management (%) % 98.7 99.2 100 59

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average learning hours of Online Talent Development Center users hours 65.3 104.3 113.4 59
Average training hours of female employees hours / 125.7 134.7 59
Average training hours of male employees hours / 137.7 153.1 59
Average training hours per employee hours 105.7 131.3 142.4 59
Average training hours per middle-level manager hours 114.2 188.6 179.3 59
Average training hours per non-management employee hours 105.6 130.7 141.8 59
Average training hours per senior manager hours 107.4 107 137.9 59
R&D expenses (RMB million) RMB million 2843 4898 6676 52
Training expense per employee (RMB) RMB 2004 1730 2115 59

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of 4G base stations (thousand) thousand 3090 3280 3320 52
Number of 5G base stations (thousand) thousand 390 740 52
Number of GTI industry partners 237 247 251 53
Number of GTI operator members 136 139 140 53
Number of centralized procurement suppliers 12278 13133 20600 54
Number of corporate customers (million) million 10.28 13.84 18.83 52
Number of countries and regions covered by our data roaming services 247 255 264 52
Number of countries and regions with 4G international roaming services 191 207 212 52
Number of countries and regions with 5G international roaming services 33 51 52
Number of suppliers in Central China 1911 1909 54
Number of suppliers in Eastern China 4159 6074 54
Number of suppliers in Northeast China 1130 2479 54
Number of suppliers in Northern China 1889 3292 54
Number of suppliers in Northwest China 1053 2286 54
Number of suppliers in Southern China 1542 2391 54
Number of suppliers in Southwest China 1449 2169 54
Number of tier 1 centralized procurement suppliers 897 818 842 54
Number of tier 2 centralized procurement suppliers 11930 12851 20432 54
Percentage of local suppliers in tier 1 centralized procurement suppliers % 100 100 100 54
Percentage of local suppliers in tier 2 centralized procurement suppliers % 55.2 83.93 62.92 54
number of smart mid-end platform processing requests per month billion 0.1 4

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of China Mobile's IoT Alliance members 1400+ 1664 1743 53
Number of China Mobile's Smart Home Cooperation Alliance members 230 360 473 53
Number of e-procurement projects thousand appr. 34 appr. 46 appr. 32 63
Number of experts in China Mobile procurement evaluation expert pool 55597 53886 50617 54
Number of on-site supplier verifications conducted 1330 1107 1784 54
Number of registered experts in e-procurement and bidding system 120236 129420 133824 54
Percentage of cooperative tier 1 suppliers verified % 100 100 100 54

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of information verifications on tier 1 centralized procurement suppliers 2268 2156 2312 54

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Proportion of newly procured main equipment using green packaging % 80 45
proportion of newly procured major equipment with green packaging over 80% 4

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2019 2020 2021 Report Pages
Operating revenue (RMB billion) RMB billion 745.9 768.1 848.3 52

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Average monthly complaint rate per 10000 persons - business marketing issues - decrease compared to 2019 percent 21.7 21
Average monthly complaint rate per 10000 persons - household broadband network quality - decrease compared to 2019 percent 37.4 21
Average monthly complaint rate per 10000 persons - mobile internet quality - decrease compared to 2019 percent 64.4 21
Average number of illegal 5G massages handled per month (billion) billion / 2.5 3.9 55
Average number of illegal RCS messages handled per month (billion) billion 35.7 29 49.9 55
Average number of spam SMS and MMS messages blocked per month (billion) billion 0.4 0.36 0.52 55
Number of 4G customers (million) million 758 775 822 52
Number of 5G package customers (million) million 165 387 52
Number of IoT smart connections (million) million 884 873 1049 52
Number of complaints and inquiries handled on General Manager Customer Reception Day person-times 126509 79336 86735 56
Number of customer receptions on General Manager Customer Reception Day person-times 141627 85493 93520 56
Number of customer spam reports handled million 1.39 0.85 0.94 56
Number of nuisance call numbers handled (thousand) thousand >280 >320 >180 55
Number of total mobile customers (million) million 950 942 957 52
Number of users of the innovation and entrepreneurship platform thousand 161 171 179 53
Number of wireline broadband customers (million) million 187 210 240 52
One-time resolution rate of problems over the hotline % 88.8 89.4 89.7 56
Online sales volume RMB billion 563.5 525.2 571.7 63
Online service sessions through level-1 electronic service channels sessions 6700000000 21
Overall average monthly complaint rate per 10000 persons - decrease compared to 2018 percent 55.6 21
Overall user satisfaction (telecom service quality) points 81.99 81.36 81.8 56
Proportion of new 5G base stations that used C-RAN architecture % 80 45
Repeated complaint rate - decrease compared to 2020 percentage points 1.8 21
Year-on-year decrease in average monthly complaint rate over service subscription disputes percent 76.3 21
Year-on-year decrease in international data roaming tariff (%) % 32.62 28.92 8.56 52

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2019 2020 2021 Report Pages
Number of devices connected to OneNET thousand 160927.7 186280.3 216471.7 53
Number of enterprises on Andlink 1000 1200 1384 53
Number of enterprises on OneNET 11825 13917 15049 53
Number of enterprises served by full-volume capabilities (thousand) thousand >440 >480 >540 53
Number of newly granted patents 1384 1659 1886 52
Number of patent applications 2683 3497 4760 52

Description of quality assurance process and recall procedures.

Indicator Unit 2021 Report Pages
Complaint handling timelines rate - increase compared to 2020 percentage points 3 21

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Average number of daily authentication processes carried out on the mobile authentication platform million 1212 1444 1777 53
Number of SMS fraud alerts sent (billion) billion 2.42 5 8.19 55
Number of scam caller ID reminders sent (billion) billion 2.4 3.6 3.2 55
Number of scam phone numbers handled 10500 126065 150589 55

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of CEO Mailbox emails and letters 903 573 540 60
Number of inter-provincial video conferences organized by the headquarters 1184 762 970 62
Number of targeted covert fraud incidents identified and successfully intervened (million) million 23.22 35.47 13.01 55

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 Report Pages
Anti-corruption education and trainings — participations during the year (person-times, mainland China) 899109 786085 53
Anti-corruption education events held during the year (mainland China) 11947 11390 53

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2020 2021 Report Pages
Cumulative investment in “Blue Dream” RMB million 177.3 197.8 219.8 61
Cumulative number of impoverished children who received free CHD screenings 54968 58607 61898 61
Cumulative number of impoverished children who received free CHD treatment 5973 6574 7069 61
Cumulative number of multimedia classrooms built 2863 3380 4029 61
Investment in innovation and entrepreneurship support RMB million 88.3 69.69 56.92 53
Number of cities with NB-IoT 347 337 337 52
Number of projects created from innovation and entrepreneurship events 3183 3468 3528 53
Number of teams participating in 'HeChuang Incubation' 128 141 191 53
Number of teams participating in innovation and entrepreneurship events 2817 4112 3616 53
Public health incident support 47 192 55
Significant natural disaster support 124 204 304 55
Significant political/economic event support 6658 4602 5620 55
number of children with congenital heart disease (CHD) receiving free surgeries 7000 4

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 2021 Report Pages
Cumulative external donations made by China Mobile Charity Foundation RMB million 355.9 388.4 421.1 61
Number of people participating in 'HeChuang Incubation' 517 577 645 53
Number of personnel involved in emergency support (person-times) 259807 264102 212317 55
Significant accident or catastrophe support 16 32 44 55
Taxes paid (RMB billion) RMB billion 35.3 34.2 35.9 52
Total employee volunteer hours thousand 615.1 945.2 806.2 60
Total number of registered employee volunteers thousand 122.9 131.1 113.1 60

The types of emissions and respective emissions data.

Standard Indicator Unit 2019 2020 2021
SOₓ Emissions tonnes 9.28 2.75 11.36

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) million tonnes 0.24 0.24
Indirect Energy Emissions (Scope 2) million tonnes 33.91 33.58
Scope 3 GHG Emissions (Business Travel) thousand tonnes 81.9 57.6 47.2
Scope 3 GHG Emissions (Employee Commuting) thousand tonnes 507.7 438.8 402.4
Total GHG Emissions million tonnes 34.15 33.82
Total GHG Emissions Intensity (By Revenue) tCO2e/RMB10000 0.445 0.399

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Waste Disposed thousand tonnes 21.7 22.6 23.5
Total Hazardous Waste thousand tonnes 18.9 17.8 21
Total Hazardous Waste Intensity (By Revenue) kg/RMB10000 0.25 0.23 0.25

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diversion Rate of Non-Hazardous Waste % 93.93 91.32 96.89
Total Non-Hazardous Waste Intensity (By Revenue) kg/RMB10000 0.96 0.82 0.9

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2025
CO2 Emissions Reduction Compared to Last Year tonnes per year
Target Scope 1 and 2 Emissions Reduction Percentage by 2025 Compared to 2020 % decrease 20

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019 2020 2021
Disposal rate of hazardous waste % 84.3 92.06 95.45

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption million liters 13.1 16.1 10.5
Gasoline Consumption million liters 101.3 83.3 84.7
LPG Consumption thousand tonnes 0.23 0.13 0.16
Natural Gas Consumption million m³ 11 8.5 13.4
Purchased Electricity TWh 54.919 57.038
Purchased Heating thousand GJ 3672 3633 4046

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Water Consumption million tonnes 36.29 38.31 43.32
Water Consumption Intensity (By Revenue) tonnes/RMB10000 0.48 0.5 0.51

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2025 2028
Energy Consumption Reduction Percentage Compared to Last Year % 10
Target Energy Consumption Reduction Percentage Compared to Last Year % 15 20

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2019 2020 2021
Packaging Material Intensity (By Unit Product) tonnes 0.00041 0.00049 0.00041

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Employees in Hong Kong and Mainland China 456239 454332 449934
Number of Employees in Mainland China 454298 451963 447849
Number of Female Employees 246170 242180 238170
Number of Full-time Employees 456239 454332 449934
Number of Male Employees 210069 212152 211764
Number of New Employees 23727 19243 15775
Number of New Employees (Female) 10122 7398 6032
Number of New Employees (Male) 13605 11845 9743
Number of Total Employees 456239 454332 449934
Percentage of Employees Aged 30-50 % 75.33 77.3 79.15
Percentage of Employees Aged Above 50 % 4.91 5.46 6.15
Percentage of Employees Aged Below 30 % 19.76 17.24 14.7
Percentage of Female Employees % 53.94 53.3 52.88
Percentage of Full-time Employees % 100 100 100
Percentage of Male Employees % 46.06 46.7 47.12

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Turnover Rate of Employees Aged 30-50 % 2.07 1.5 1.52
Turnover Rate of Employees Aged Above 50 % 1.09 0.29 0.18
Turnover Rate of Employees Aged Below 30 % 7.26 6.03 8.93
Turnover Rate of Employees in Mainland China % 2.05 2.28
Turnover Rate of Employees in Overseas % 16.75 23.95
Turnover Rate of Female Employees % 3 2.07 2.17
Turnover Rate of Male Employees % 2.75 2.37 2.93
Turnover Rate of Total Employees % None 2.21 2.53

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2021
Number of Fatalities as a Result of Work-related Injuries 1
Number of Work-related Fatalities 1

Lost days due to work injury.

Standard Indicator Unit 2020 2021
Lost Days Due to Work-related Injuries days 31331 39611

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Health Check Coverage for Employees % 97 97 97
Investment in Work Safety RMB million 2407 2488 2303
Number of Production Safety Emergency Drills 1230 1233 11170
Percentage of Employees Covered by Safety Drills % 86.3 87.1 94.3

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019 2020 2021
Percentage of Trained Female Employees % 99.8 98.8
Percentage of Trained General Employees % 98.6 99.4 98.9
Percentage of Trained Male Employees % 98.9 99.2
Percentage of Trained Middle Management % 95.8 98.4 99.7
Percentage of Trained Senior Management % 98.7 99.2 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019 2020 2021
Average Training Hours (Female) hours 125.7 134.7
Average Training Hours (General Staff) hours 105.6 130.7 141.8
Average Training Hours (Male) hours 137.7 153.1
Average Training Hours (Middle Management) hours 114.2 188.6 179.3
Average Training Hours (Senior Management) hours 107.4 107 137.9
Average Training Hours per Employee hours 105.7 131.3 142.4

Number of suppliers by geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers in Central China None 1911 1909
Number of Suppliers in East China None 4159 6074
Number of Suppliers in North China None 1889 3292
Number of Suppliers in Northeast China None 1130 2479
Number of Suppliers in Northwest China None 1053 2286
Number of Suppliers in South China None 1542 2391
Number of Suppliers in Southwest China None 1449 2169
Number of Total Suppliers 12278 13133 20600

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers Participated in Sustainability Risk Assessment 2268 2156 2312

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2021
Percentage of Suppliers Using Green Materials and Recycling Packaging % 80

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019 2020 2021
Number of Complaints Dealt with person-times 126509 79336 86735
Total Number of Customer Complaints person-times 126509 79336 86735

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2019 2020 2021
Number of Patents Applied 2683 3497 4760
Number of Patents Granted 1384 1659 1886

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021
Number of Anti-corruption Training Session 11947 11390
Number of Attendance for Anti-corruption Training person-times 899109 786085

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2019 2020 2021
Number of Participations in Volunteer Activities person-times 259807 264102 212317
Number of Volunteers among Employees persons 122900 131100 113100
Total Public Welfare Donations RMB million 355.9 388.4 421.1
Total Volunteer Service Hours hours 615100 945200 806200