2021 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Carbon emissions from business travel | thousand tonnes | 81.9 | 57.6 | 47.2 | 61 |
Carbon emissions from employee commuting | thousand tonnes | 507.7 | 438.8 | 402.4 | 61 |
Carbon emissions intensity | tCO2e/RMB10000 | 0.445 | 0.399 | 61 | |
Direct GHG emissions (Scope 1) | million tonnes | 0.24 | 0.24 | 61 | |
Equivalent to reducing GHG emissions by | thousand tonnes | 1415 | 1551 | 2654 | 62 |
Indirect GHG emissions (Scope 2) | million tonnes | 33.91 | 33.58 | 61 | |
SO2 emissions | tonnes | 9.28 | 2.75 | 11.36 | 61 |
Total CO2 emissions | million tonnes | 34.15 | 33.82 | 61 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Disposal rate of hazardous waste | % | 84.3 | 92.06 | 95.45 | 62 |
Hazardous solid waste carryover from previous years disposed of | thousand tonnes | 5.8 | 6.1 | 3.5 | 62 |
Hazardous waste disposed of | thousand tonnes | 21.7 | 22.6 | 23.5 | 62 |
Hazardous waste intensity | kg/RMB10000 | 0.25 | 0.23 | 0.25 | 62 |
Hazardous waste produced | thousand tonnes | 18.9 | 17.8 | 21 | 62 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Comprehensive utilization rate of non-hazardous solid waste | % | 93.93 | 91.32 | 96.89 | 62 |
Non-hazardous solid waste intensity | kg/RMB10000 | 0.96 | 0.82 | 0.9 | 62 |
Non-hazardous solid waste produced | thousand tonnes | 71.4 | 63.2 | 76.7 | 62 |
Total amount of materials used for producing end products | tonnes | 12396 | 12899 | 14521 | 62 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2025 | Report Pages |
---|---|---|---|
Scope 1 and Scope 2 GHG emission intensity, reduction target by 2025 from 2020 baseline | % decrease | 20 | 43 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Non-hazardous solid waste carryover from previous years comprehensively utilized | thousand tonnes | 5.1 | 11.7 | 4.5 | 62 |
Non-hazardous solid waste comprehensively utilized | thousand tonnes | 72.1 | 69.4 | 78.8 | 62 |
Paper documents saved due to fully digitalized procurement | thousand copies | appr. 480 | appr. 645 | appr. 699 | 63 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Coal consumption | thousand tonnes | 0.5 | 0.1 | 0.5 | 61 |
Coal gas consumption | million m³ | 0.08 | 0.07 | 0.01 | 61 |
Diesel fuel consumption | million liters | 13.1 | 16.1 | 10.5 | 61 |
Gasoline consumption | million liters | 101.3 | 83.3 | 84.7 | 61 |
International transmission bandwidth (G) | G | 70855 | 90898 | 105683 | 52 |
Internet backbone bandwidth (Tbps) | Tbps | 302 | 347 | 456 | 52 |
LPG consumption | thousand tonnes | 0.23 | 0.13 | 0.16 | 61 |
Natural gas consumption | million m³ | 11 | 8.5 | 13.4 | 61 |
PUE for the overall operations of all data center campuses and core machine buildings in our network, change compared with 2020 | % | -3.1 | 45 | ||
Purchased heat | thousand GJ | 3672 | 3633 | 4046 | 62 |
Reduction in energy consumption intensity based on Scenario 2 analysis | % | 6 | 43 | ||
Reduction in overall energy consumption per unit of data traffic | % | 43 | 21 | 21 | 62 |
Total electricity consumption | TWh | 54.919 | 57.038 | 62 | |
energy consumption intensity | no less than 20% lower than the end of the 14th FYP period | 4 | |||
number of base stations in operation | 730000 | 4 | |||
number of computing cores in data centers | 400000 | 4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Total water consumption | million tonnes | 36.29 | 38.31 | 43.32 | 63 |
Water consumption intensity | tonnes/RMB10000 | 0.48 | 0.5 | 0.51 | 63 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2019 | 2020 | 2021 | 2025 | 2028 | Report Pages |
---|---|---|---|---|---|---|---|
Energy consumption of a new 5G base station, change compared with 2020 | % | -10 | 45 | ||||
Overall energy consumption per unit of telecom business, reduction target by 2025 compared with 2020 | % decrease | 15 | 43 | ||||
Overall energy consumption per unit of telecom business, reduction target by 2028 compared with 2020 | % decrease | 20 | 43 | ||||
Total electricity saved | TWh | 2.21 | 2.51 | 4.35 | 62 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Amount of packaging materials for producing end products per unit of production | tonnes | 0.00041 | 0.00049 | 0.00041 | 62 |
Timber resources saved by using green packaging for newly procured main equipment | cubic meters | 262000 | 45 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2020 | 2021 | Report Pages |
---|---|---|---|---|
5G SA average download speed (Mbps) | Mbps | >750 | >750 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Collective bargaining agreement coverage rate | % | 100 | 100 | 100 | 60 |
Number of employees in Hong Kong, Macau, Taiwan and overseas markets | 1941 | 2369 | 2085 | 57 | |
Number of employees in the mainland of China | 454298 | 451963 | 447849 | 57 | |
Number of full-time employees | 456239 | 454332 | 449934 | 57 | |
Number of jobs created | million | 2.68 | 2.16 | 2.17 | 53 |
Number of new employees | 23727 | 19243 | 15775 | 57 | |
Number of new female employees | 10122 | 7398 | 6032 | 57 | |
Number of new male employees | 13605 | 11845 | 9743 | 57 | |
Percentage of employees between 30 and 50 years of age | % | 75.33 | 77.3 | 79.15 | 57 |
Percentage of employees over 50 years of age | % | 4.91 | 5.46 | 6.15 | 57 |
Percentage of employees under 30 years of age | % | 19.76 | 17.24 | 14.7 | 57 |
Percentage of ethnic minority employees (%) | % | 7.07 | 7.15 | 7.24 | 58 |
Percentage of female employees (%) | % | 53.94 | 53.3 | 52.88 | 58 |
Percentage of female employees in senior management positions (%) | % | 16.4 | 16.55 | 16.48 | 58 |
Percentage of general affairs personnel | % | 10.64 | 10.71 | 9.98 | 57 |
Percentage of local employees in Hong Kong subsidiary | % | 88.5 | 88.1 | 86.5 | 61 |
Percentage of local management-level employees in Hong Kong subsidiary | % | 66.7 | 63.9 | 65 | 61 |
Percentage of marketing personnel | % | 53.27 | 51.22 | 47.2 | 57 |
Percentage of other personnel | % | 1.45 | 1.43 | 0.93 | 57 |
Percentage of technical personnel | % | 27.13 | 29.06 | 34.87 | 57 |
Percentage of unionized contract employees | % | 100 | 100 | 100 | 60 |
Percentage of unionized dispatched workers | % | 98 | 98 | 98 | 60 |
Total number of employees | 456239 | 454332 | 449934 | 57 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Employee turnover rate | % | / | 2.21 | 2.53 | 57 |
Female employee turnover rate | % | 3 | 2.07 | 2.17 | 57 |
Male employee turnover rate | % | 2.75 | 2.37 | 2.93 | 57 |
Number of employees dismissed | 1401 | 1131 | 1620 | 57 | |
Number of female employees dismissed | 949 | 711 | 991 | 57 | |
Number of female resigned employees | 7375 | 5024 | 5173 | 57 | |
Number of male employees dismissed | 452 | 420 | 629 | 57 | |
Number of male resigned employees | 5786 | 5020 | 6203 | 57 | |
Number of resigned employees | 13161 | 10044 | 11376 | 57 | |
Turnover rate of employees between 30 and 50 years of age | % | 2.07 | 1.5 | 1.52 | 57 |
Turnover rate of employees in the mainland of China | % | / | 2.05 | 2.28 | 57 |
Turnover rate of employees outside the mainland of China | % | / | 16.75 | 23.95 | 57 |
Turnover rate of employees over 50 years of age | % | 1.09 | 0.29 | 0.18 | 57 |
Turnover rate of employees under 30 years of age | % | 7.26 | 6.03 | 8.93 | 57 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Accident fatality rate per 1000 employees (%) | % | 0.002 | 58 |
Number of fatalities due to workplace safety incidents | 1 | 58 |
Lost days due to work injury.
Indicator | Unit | 2020 | 2021 | Report Pages |
---|---|---|---|---|
Lost days due to work injury | 31331 | 39611 | 58 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Employee health examination rate | % | 97 | 97 | 97 | 60 |
Employee's participation rate in safety emergency drills (%) | % | 86.3 | 87.1 | 94.3 | 58 |
Investment in workplace safety (RMB million) | RMB million | 2407 | 2488 | 2303 | 58 |
Number of emergency communications support | 6800 | 4887 | 6173 | 55 | |
Number of emergency support equipment installed (set-times) | 27755 | 11455 | 10549 | 55 | |
Number of emergency vehicles deployed (vehicle-times) | 7931 | 7064 | 8709 | 55 | |
Number of safety emergency drills | 1230 | 1233 | 11170 | 58 | |
Social safety incident support | 2 | 2 | 13 | 55 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Cumulative number of rural primary and secondary school principals trained | 127338 | 128338 | 129338 | 61 | |
Number of developers on Andlink | 115900 | 131200 | 153300 | 53 | |
Number of developers on OneNET | 148642 | 197582 | 247507 | 53 | |
Number of middle-level management participations (person-times) | 22357 | 20923 | 20214 | 59 | |
Number of mobile Online Talent Development Center learners (thousand) | thousand | 368 | 378 | 339 | 59 |
Number of non-management employee participations (person-times, thousand) | thousand | 1802 | 1461 | 1221 | 59 |
Number of senior management participations (person-times) | 1237 | 856 | 1275 | 59 | |
Number of training participations (person-times, thousand) | thousand | 1825 | 1483 | 1242 | 59 |
Percentage of management personnel | % | 7.51 | 7.58 | 7.02 | 57 |
Total number of Online Talent Development Center users (thousand) | thousand | 460 | 481 | 473 | 59 |
Training participation rate of female employees (%) | % | / | 99.8 | 98.8 | 59 |
Training participation rate of male employees (%) | % | / | 98.9 | 99.2 | 59 |
Training participation rate of middle-level management (%) | % | 95.8 | 98.4 | 99.7 | 59 |
Training participation rate of non-management employees (%) | % | 98.6 | 99.4 | 98.9 | 59 |
Training participation rate of senior management (%) | % | 98.7 | 99.2 | 100 | 59 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Average learning hours of Online Talent Development Center users | hours | 65.3 | 104.3 | 113.4 | 59 |
Average training hours of female employees | hours | / | 125.7 | 134.7 | 59 |
Average training hours of male employees | hours | / | 137.7 | 153.1 | 59 |
Average training hours per employee | hours | 105.7 | 131.3 | 142.4 | 59 |
Average training hours per middle-level manager | hours | 114.2 | 188.6 | 179.3 | 59 |
Average training hours per non-management employee | hours | 105.6 | 130.7 | 141.8 | 59 |
Average training hours per senior manager | hours | 107.4 | 107 | 137.9 | 59 |
R&D expenses (RMB million) | RMB million | 2843 | 4898 | 6676 | 52 |
Training expense per employee (RMB) | RMB | 2004 | 1730 | 2115 | 59 |
Number of suppliers by geographical region.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Number of 4G base stations (thousand) | thousand | 3090 | 3280 | 3320 | 52 |
Number of 5G base stations (thousand) | thousand | 390 | 740 | 52 | |
Number of GTI industry partners | 237 | 247 | 251 | 53 | |
Number of GTI operator members | 136 | 139 | 140 | 53 | |
Number of centralized procurement suppliers | 12278 | 13133 | 20600 | 54 | |
Number of corporate customers (million) | million | 10.28 | 13.84 | 18.83 | 52 |
Number of countries and regions covered by our data roaming services | 247 | 255 | 264 | 52 | |
Number of countries and regions with 4G international roaming services | 191 | 207 | 212 | 52 | |
Number of countries and regions with 5G international roaming services | 33 | 51 | 52 | ||
Number of suppliers in Central China | 1911 | 1909 | 54 | ||
Number of suppliers in Eastern China | 4159 | 6074 | 54 | ||
Number of suppliers in Northeast China | 1130 | 2479 | 54 | ||
Number of suppliers in Northern China | 1889 | 3292 | 54 | ||
Number of suppliers in Northwest China | 1053 | 2286 | 54 | ||
Number of suppliers in Southern China | 1542 | 2391 | 54 | ||
Number of suppliers in Southwest China | 1449 | 2169 | 54 | ||
Number of tier 1 centralized procurement suppliers | 897 | 818 | 842 | 54 | |
Number of tier 2 centralized procurement suppliers | 11930 | 12851 | 20432 | 54 | |
Percentage of local suppliers in tier 1 centralized procurement suppliers | % | 100 | 100 | 100 | 54 |
Percentage of local suppliers in tier 2 centralized procurement suppliers | % | 55.2 | 83.93 | 62.92 | 54 |
number of smart mid-end platform processing requests per month | billion | 0.1 | 4 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Number of China Mobile's IoT Alliance members | 1400+ | 1664 | 1743 | 53 | |
Number of China Mobile's Smart Home Cooperation Alliance members | 230 | 360 | 473 | 53 | |
Number of e-procurement projects | thousand | appr. 34 | appr. 46 | appr. 32 | 63 |
Number of experts in China Mobile procurement evaluation expert pool | 55597 | 53886 | 50617 | 54 | |
Number of on-site supplier verifications conducted | 1330 | 1107 | 1784 | 54 | |
Number of registered experts in e-procurement and bidding system | 120236 | 129420 | 133824 | 54 | |
Percentage of cooperative tier 1 suppliers verified | % | 100 | 100 | 100 | 54 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Number of information verifications on tier 1 centralized procurement suppliers | 2268 | 2156 | 2312 | 54 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Proportion of newly procured main equipment using green packaging | % | 80 | 45 |
proportion of newly procured major equipment with green packaging | over 80% | 4 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Operating revenue (RMB billion) | RMB billion | 745.9 | 768.1 | 848.3 | 52 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Average monthly complaint rate per 10000 persons - business marketing issues - decrease compared to 2019 | percent | 21.7 | 21 | ||
Average monthly complaint rate per 10000 persons - household broadband network quality - decrease compared to 2019 | percent | 37.4 | 21 | ||
Average monthly complaint rate per 10000 persons - mobile internet quality - decrease compared to 2019 | percent | 64.4 | 21 | ||
Average number of illegal 5G massages handled per month (billion) | billion | / | 2.5 | 3.9 | 55 |
Average number of illegal RCS messages handled per month (billion) | billion | 35.7 | 29 | 49.9 | 55 |
Average number of spam SMS and MMS messages blocked per month (billion) | billion | 0.4 | 0.36 | 0.52 | 55 |
Number of 4G customers (million) | million | 758 | 775 | 822 | 52 |
Number of 5G package customers (million) | million | 165 | 387 | 52 | |
Number of IoT smart connections (million) | million | 884 | 873 | 1049 | 52 |
Number of complaints and inquiries handled on General Manager Customer Reception Day | person-times | 126509 | 79336 | 86735 | 56 |
Number of customer receptions on General Manager Customer Reception Day | person-times | 141627 | 85493 | 93520 | 56 |
Number of customer spam reports handled | million | 1.39 | 0.85 | 0.94 | 56 |
Number of nuisance call numbers handled (thousand) | thousand | >280 | >320 | >180 | 55 |
Number of total mobile customers (million) | million | 950 | 942 | 957 | 52 |
Number of users of the innovation and entrepreneurship platform | thousand | 161 | 171 | 179 | 53 |
Number of wireline broadband customers (million) | million | 187 | 210 | 240 | 52 |
One-time resolution rate of problems over the hotline | % | 88.8 | 89.4 | 89.7 | 56 |
Online sales volume | RMB billion | 563.5 | 525.2 | 571.7 | 63 |
Online service sessions through level-1 electronic service channels | sessions | 6700000000 | 21 | ||
Overall average monthly complaint rate per 10000 persons - decrease compared to 2018 | percent | 55.6 | 21 | ||
Overall user satisfaction (telecom service quality) | points | 81.99 | 81.36 | 81.8 | 56 |
Proportion of new 5G base stations that used C-RAN architecture | % | 80 | 45 | ||
Repeated complaint rate - decrease compared to 2020 | percentage points | 1.8 | 21 | ||
Year-on-year decrease in average monthly complaint rate over service subscription disputes | percent | 76.3 | 21 | ||
Year-on-year decrease in international data roaming tariff (%) | % | 32.62 | 28.92 | 8.56 | 52 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Number of devices connected to OneNET | thousand | 160927.7 | 186280.3 | 216471.7 | 53 |
Number of enterprises on Andlink | 1000 | 1200 | 1384 | 53 | |
Number of enterprises on OneNET | 11825 | 13917 | 15049 | 53 | |
Number of enterprises served by full-volume capabilities (thousand) | thousand | >440 | >480 | >540 | 53 |
Number of newly granted patents | 1384 | 1659 | 1886 | 52 | |
Number of patent applications | 2683 | 3497 | 4760 | 52 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Complaint handling timelines rate - increase compared to 2020 | percentage points | 3 | 21 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Average number of daily authentication processes carried out on the mobile authentication platform | million | 1212 | 1444 | 1777 | 53 |
Number of SMS fraud alerts sent (billion) | billion | 2.42 | 5 | 8.19 | 55 |
Number of scam caller ID reminders sent (billion) | billion | 2.4 | 3.6 | 3.2 | 55 |
Number of scam phone numbers handled | 10500 | 126065 | 150589 | 55 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Number of CEO Mailbox emails and letters | 903 | 573 | 540 | 60 | |
Number of inter-provincial video conferences organized by the headquarters | 1184 | 762 | 970 | 62 | |
Number of targeted covert fraud incidents identified and successfully intervened (million) | million | 23.22 | 35.47 | 13.01 | 55 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2020 | 2021 | Report Pages |
---|---|---|---|---|
Anti-corruption education and trainings — participations during the year (person-times, mainland China) | 899109 | 786085 | 53 | |
Anti-corruption education events held during the year (mainland China) | 11947 | 11390 | 53 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Cumulative investment in “Blue Dream” | RMB million | 177.3 | 197.8 | 219.8 | 61 |
Cumulative number of impoverished children who received free CHD screenings | 54968 | 58607 | 61898 | 61 | |
Cumulative number of impoverished children who received free CHD treatment | 5973 | 6574 | 7069 | 61 | |
Cumulative number of multimedia classrooms built | 2863 | 3380 | 4029 | 61 | |
Investment in innovation and entrepreneurship support | RMB million | 88.3 | 69.69 | 56.92 | 53 |
Number of cities with NB-IoT | 347 | 337 | 337 | 52 | |
Number of projects created from innovation and entrepreneurship events | 3183 | 3468 | 3528 | 53 | |
Number of teams participating in 'HeChuang Incubation' | 128 | 141 | 191 | 53 | |
Number of teams participating in innovation and entrepreneurship events | 2817 | 4112 | 3616 | 53 | |
Public health incident support | 47 | 192 | 55 | ||
Significant natural disaster support | 124 | 204 | 304 | 55 | |
Significant political/economic event support | 6658 | 4602 | 5620 | 55 | |
number of children with congenital heart disease (CHD) receiving free surgeries | 7000 | 4 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
---|---|---|---|---|---|
Cumulative external donations made by China Mobile Charity Foundation | RMB million | 355.9 | 388.4 | 421.1 | 61 |
Number of people participating in 'HeChuang Incubation' | 517 | 577 | 645 | 53 | |
Number of personnel involved in emergency support (person-times) | 259807 | 264102 | 212317 | 55 | |
Significant accident or catastrophe support | 16 | 32 | 44 | 55 | |
Taxes paid (RMB billion) | RMB billion | 35.3 | 34.2 | 35.9 | 52 |
Total employee volunteer hours | thousand | 615.1 | 945.2 | 806.2 | 60 |
Total number of registered employee volunteers | thousand | 122.9 | 131.1 | 113.1 | 60 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
SOₓ Emissions | tonnes | 9.28 | 2.75 | 11.36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | million tonnes | 0.24 | 0.24 | |
Indirect Energy Emissions (Scope 2) | million tonnes | 33.91 | 33.58 | |
Scope 3 GHG Emissions (Business Travel) | thousand tonnes | 81.9 | 57.6 | 47.2 |
Scope 3 GHG Emissions (Employee Commuting) | thousand tonnes | 507.7 | 438.8 | 402.4 |
Total GHG Emissions | million tonnes | 34.15 | 33.82 | |
Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB10000 | 0.445 | 0.399 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Hazardous Waste Disposed | thousand tonnes | 21.7 | 22.6 | 23.5 |
Total Hazardous Waste | thousand tonnes | 18.9 | 17.8 | 21 |
Total Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.25 | 0.23 | 0.25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Diversion Rate of Non-Hazardous Waste | % | 93.93 | 91.32 | 96.89 |
Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.96 | 0.82 | 0.9 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2025 |
---|---|---|
CO2 Emissions Reduction Compared to Last Year | tonnes per year | |
Target Scope 1 and 2 Emissions Reduction Percentage by 2025 Compared to 2020 | % decrease | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Disposal rate of hazardous waste | % | 84.3 | 92.06 | 95.45 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Diesel Fuel Consumption | million liters | 13.1 | 16.1 | 10.5 |
Gasoline Consumption | million liters | 101.3 | 83.3 | 84.7 |
LPG Consumption | thousand tonnes | 0.23 | 0.13 | 0.16 |
Natural Gas Consumption | million m³ | 11 | 8.5 | 13.4 |
Purchased Electricity | TWh | 54.919 | 57.038 | |
Purchased Heating | thousand GJ | 3672 | 3633 | 4046 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Water Consumption | million tonnes | 36.29 | 38.31 | 43.32 |
Water Consumption Intensity (By Revenue) | tonnes/RMB10000 | 0.48 | 0.5 | 0.51 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2021 | 2025 | 2028 |
---|---|---|---|---|
Energy Consumption Reduction Percentage Compared to Last Year | % | 10 | ||
Target Energy Consumption Reduction Percentage Compared to Last Year | % | 15 | 20 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Packaging Material Intensity (By Unit Product) | tonnes | 0.00041 | 0.00049 | 0.00041 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Employees in Hong Kong and Mainland China | 456239 | 454332 | 449934 | |
Number of Employees in Mainland China | 454298 | 451963 | 447849 | |
Number of Female Employees | 246170 | 242180 | 238170 | |
Number of Full-time Employees | 456239 | 454332 | 449934 | |
Number of Male Employees | 210069 | 212152 | 211764 | |
Number of New Employees | 23727 | 19243 | 15775 | |
Number of New Employees (Female) | 10122 | 7398 | 6032 | |
Number of New Employees (Male) | 13605 | 11845 | 9743 | |
Number of Total Employees | 456239 | 454332 | 449934 | |
Percentage of Employees Aged 30-50 | % | 75.33 | 77.3 | 79.15 |
Percentage of Employees Aged Above 50 | % | 4.91 | 5.46 | 6.15 |
Percentage of Employees Aged Below 30 | % | 19.76 | 17.24 | 14.7 |
Percentage of Female Employees | % | 53.94 | 53.3 | 52.88 |
Percentage of Full-time Employees | % | 100 | 100 | 100 |
Percentage of Male Employees | % | 46.06 | 46.7 | 47.12 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 2.07 | 1.5 | 1.52 |
Turnover Rate of Employees Aged Above 50 | % | 1.09 | 0.29 | 0.18 |
Turnover Rate of Employees Aged Below 30 | % | 7.26 | 6.03 | 8.93 |
Turnover Rate of Employees in Mainland China | % | 2.05 | 2.28 | |
Turnover Rate of Employees in Overseas | % | 16.75 | 23.95 | |
Turnover Rate of Female Employees | % | 3 | 2.07 | 2.17 |
Turnover Rate of Male Employees | % | 2.75 | 2.37 | 2.93 |
Turnover Rate of Total Employees | % | None | 2.21 | 2.53 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2021 |
---|---|---|
Number of Fatalities as a Result of Work-related Injuries | 1 | |
Number of Work-related Fatalities | 1 |
Lost days due to work injury.
Standard Indicator | Unit | 2020 | 2021 |
---|---|---|---|
Lost Days Due to Work-related Injuries | days | 31331 | 39611 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Health Check Coverage for Employees | % | 97 | 97 | 97 |
Investment in Work Safety | RMB million | 2407 | 2488 | 2303 |
Number of Production Safety Emergency Drills | 1230 | 1233 | 11170 | |
Percentage of Employees Covered by Safety Drills | % | 86.3 | 87.1 | 94.3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Percentage of Trained Female Employees | % | 99.8 | 98.8 | |
Percentage of Trained General Employees | % | 98.6 | 99.4 | 98.9 |
Percentage of Trained Male Employees | % | 98.9 | 99.2 | |
Percentage of Trained Middle Management | % | 95.8 | 98.4 | 99.7 |
Percentage of Trained Senior Management | % | 98.7 | 99.2 | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Average Training Hours (Female) | hours | 125.7 | 134.7 | |
Average Training Hours (General Staff) | hours | 105.6 | 130.7 | 141.8 |
Average Training Hours (Male) | hours | 137.7 | 153.1 | |
Average Training Hours (Middle Management) | hours | 114.2 | 188.6 | 179.3 |
Average Training Hours (Senior Management) | hours | 107.4 | 107 | 137.9 |
Average Training Hours per Employee | hours | 105.7 | 131.3 | 142.4 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Suppliers in Central China | None | 1911 | 1909 | |
Number of Suppliers in East China | None | 4159 | 6074 | |
Number of Suppliers in North China | None | 1889 | 3292 | |
Number of Suppliers in Northeast China | None | 1130 | 2479 | |
Number of Suppliers in Northwest China | None | 1053 | 2286 | |
Number of Suppliers in South China | None | 1542 | 2391 | |
Number of Suppliers in Southwest China | None | 1449 | 2169 | |
Number of Total Suppliers | 12278 | 13133 | 20600 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Suppliers Participated in Sustainability Risk Assessment | 2268 | 2156 | 2312 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
Standard Indicator | Unit | 2021 |
---|---|---|
Percentage of Suppliers Using Green Materials and Recycling Packaging | % | 80 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Complaints Dealt with | person-times | 126509 | 79336 | 86735 |
Total Number of Customer Complaints | person-times | 126509 | 79336 | 86735 |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Patents Applied | 2683 | 3497 | 4760 | |
Number of Patents Granted | 1384 | 1659 | 1886 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2020 | 2021 |
---|---|---|---|
Number of Anti-corruption Training Session | 11947 | 11390 | |
Number of Attendance for Anti-corruption Training | person-times | 899109 | 786085 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2019 | 2020 | 2021 |
---|---|---|---|---|
Number of Participations in Volunteer Activities | person-times | 259807 | 264102 | 212317 |
Number of Volunteers among Employees | persons | 122900 | 131100 | 113100 |
Total Public Welfare Donations | RMB million | 355.9 | 388.4 | 421.1 |
Total Volunteer Service Hours | hours | 615100 | 945200 | 806200 |