Corporate Responsibility and Sustainability Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Carbon Intensity - Group | kgCO2e per m2 | 148 | 105 | 112 | 50 | |||
| Greenhouse Gas Emissions Scope 1 - Group | tCO2e | 1601 | 1282 | 1311 | 50 | |||
| Greenhouse Gas Emissions Scope 2 - Group | tCO2e | 20127 | 16146 | 17112 | 50 | |||
| Greenhouse gas emissions | '000 tCO2e | 126 | 100 | 99 | 96 | 68 | 72 | 49 |
| Group carbon intensity | kg CO2e per m² | 215 | 154 | 153 | 148 | 105 | 112 | 49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Waste Generated - Group | tonnes | 6354 | 5065 | 4237 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Waste Diverted from Landfill - Group | tonnes | 1670 | 1347 | 1287 | 50 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Waste diversion rate | 54.3% | 51.1% | 49.0% | 48.8% | 48.3% | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Direct Energy Use - Group | 000 GJ | 137 | 102 | 107 | 50 | |||
| Energy intensity | MJ per m² | 1522 | 1320 | 1320 | 1272 | 985 | 1012 | 49 |
| Indirect Energy Use - Group | 000 GJ | 444 | 330 | 350 | 50 | |||
| Total Energy Use - Group | 000 GJ | 581 | 432 | 457 | 50 | |||
| Total energy use | TJ | 895 | 853 | 853 | 822 | 572 | 654 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Direct water consumption | '000 m³ | 1689 | 1625 | 1673 | 1562 | 941 | 1168 | 49 |
| Water Consumption - Group | 000 m3 | 1820 | 1528 | 1168 | 50 | |||
| Water intensity (Commercial Properties, Clubs & Services Division) | litres per m² | 1064 | 964 | 997 | 950 | 870 | 839 | 49 |
| Water intensity (Hotels Division) | litres per guest night | 1346 | 1100 | 1075 | 1014 | 2010 | 1636 | 49 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Capital expenditure | HK$m | 1827 | 1490 | 1590 | 1585 | 2050 | 49 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Water recycled and other water sources | '000 m³ | 142 | 489 | 448 | 484 | 372 | 337 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| By Management Role - Management - Group (%) | % | 16.04 | 18.21 | 18.21 | 50 | |||
| By Management Role - Non-management - Group (%) | % | 83.96 | 81.79 | 81.79 | 50 | |||
| Employee wage and benefits | HK$m | 2135 | 2291 | 2294 | 1511 | 1562 | 49 | |
| Employees under Collective Bargaining - Group (%) | % | 16.06 | 21.09 | 21.09 | 50 | |||
| Female Employees - Group (%) | % | 41.15 | 40.51 | 40.51 | 50 | |||
| Headcount | 7534 | 7594 | 7451 | 5609 | 5896 | 49 | ||
| Headcount by Gender (% Female) | 41.9% | 42.6% | 41.6% | 40.5% | 40.5% | 49 | ||
| Total Headcount - Group | 8145 | 8495 | 7451 | 7611 | 50 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Total Turnover Rate - Group (%) | % | 19.27 | 19.27 | 24.31 | 50 | ||
| Turnover | 21.3% | 21.9% | 19.7% | 31.5% | 24.3% | 49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Injury Rate - Group | incidents per 100 employees | 3.9 | 3.9 | 3 | 50 | ||
| Injury rate | incidents per 100 employees | 3.1 | 3.5 | 3.9 | 2.5 | 3 | 49 |
Lost days due to work injury.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Lost Day Rate - Group | days per 100 employees | 7.9 | 7.9 | 7.4 | 50 | ||
| Lost day rate | days per 100 employees | 43.9 | 57.7 | 74.4 | 47.4 | 71.1 | 49 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average Training Spend per FTE - Group | HK$ | 1230 | 1242 | 2296 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Total number of guest nights | '000 | 1240 | 1333 | 1277 | 384 | 604 | 49 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Payments to providers of capital | HK$m | 224 | 195 | 242 | 215 | 165 | 49 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Employee Volunteers - Group | 1600 | 1433 | 965 | 50 | |||
| Tax payments to governments | HK$m | 442 | 486 | 330 | 355 | 229 | 49 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|---|
| Community Outreach - Group | hours | 7800 | 10952 | 6375 | 50 | ||
| In-kind Donations | HK$'000 | 6684 | 7502 | 7403 | 1988 | 1807 | 49 |
| Monetary Donations | HK$'000 | 3250 | 2519 | 2025 | 3157 | 1549 | 49 |
| Monetary Donations - Group | HK$'000 | 2200 | 2157 | 1540 | 50 | ||
| Operating costs | HK$m | 2102 | 2241 | 2049 | 1133 | 1388 | 49 |
| Other contributions for community development | HK$'000 | 2730 | 2796 | 1606 | 380 | 1193 | 49 |
| Revenue (incl. interest income) | HK$m | 5804 | 6232 | 5888 | 2715 | 3465 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 1601 | 1282 | 1311 | |||
| Indirect Energy Emissions (Scope 2) | tCO2e | 20127 | 16146 | 17112 | |||
| Total GHG Emissions | tCO2e | 126000 | 100000 | 99000 | 96000 | 68000 | 72000 |
| Total GHG Emissions Intensity (By Area) | kgCO2e/m2 | 215 | 154 | 153 | 148 | 105 | 112 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 6354 | 5065 | 4237 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | tonnes | 1670 | 1347 | 1287 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | MJ per m² | 1522 | 1320 | 1320 | 1272 | 985 | 1012 |
| Total Direct Energy Consumption | GJ | 137000 | 102000 | 107000 | |||
| Total Energy Consumption | GJ | 895 | 853 | 853 | 822 | 432000 | 457000 |
| Total Indirect Energy Consumption | GJ | 444000 | 330000 | 350000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|
| Total Water Withdrawal | m³ | 1689000 | 1625000 | 1673000 | 1820000 | 1528000 | 1168000 |
| Water Consumption | m³ | 1689000 | 1625000 | 1673000 | 1820000 | 1528000 | 1168000 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | HK$m | 1827 | 1490 | 1590 | 1585 | 2050 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Water Consumption Reduction Compared to Last Year | '000 m³ | 347 | -41 | 36 | -112 | -35 |
| Water Consumption Reduction Percentage Compared to Last Year | % | 244.37 | -8.38 | 8.04 | -23.14 | -9.41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2010 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|
| Number of Total Employees | 8145 | 7534 | 7594 | 8495 | 7451 | 7611 | |
| Percentage of Female Employees | % | 41.9 | 42.6 | 41.15 | 40.51 | 40.51 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 21.3 | 21.9 | 19.27 | 19.27 | 24.31 |
Lost days due to work injury.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days per 100 employees | 43.9 | 57.7 | 74.4 | 47.4 | 71.1 |
| Lost Days Due to Work-related Injuries (Group) | days per 100 employees | 7.9 | 7.9 | 7.4 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|
| Total Cash Donations | HK$'000 | 3250 | 2519 | 4225 | 5314 | 3089 |
| Total In-kind Donations | HK$'000 | 6684 | 7502 | 7403 | 1988 | 1807 |
| Total Social Investment | HK$'000 | 12664 | 12817 | 16034 | 7522 | 6089 |
| Total Volunteer Service Hours | hours | 7800 | 10952 | 6375 |