2021 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct GHG emissions (scope 1) | tonnes | 2682.47 | 2687.49 | 25 |
| Indirect GHG emissions (scope 2) | tonnes | 25732.49 | 14480.96 | 25 |
| Total GHG emissions (scope 1 and 2) | tonnes | 28414.96 | 17468.64 | 25 |
| Total GHG emissions (scope 1 and 2) per employee | tonnes/employee | 2.31 | 1.33 | 25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Fluorescent tube wastes | tonnes | 0.47 | 0.48 | 25 |
| Production of electronic wastes | tonnes | 4.08 | 4.64 | 25 |
| Production of hazardous wastes per employee | kg/employee | 0.17 | 0.16 | 25 |
| Toner and ink cartridges wastes | tonnes | 0.49 | 0.5 | 25 |
| Total production of hazardous wastes | tonnes | 2.09 | 2.08 | 25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Paper wastes recycled | tonnes | 25.77 | 25.09 | 25 |
| Production of non-hazardous wastes per employee | kg/employee | 7.61 | 7.74 | 25 |
| Production of paper wastes | tonnes | 51.73 | 51.04 | 25 |
| Total production of non-hazardous wastes | tonnes | 93.6 | 101.94 | 25 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Toner and ink cartridges wastes recycled | tonnes | 0.48 | 0.5 | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | MWh | 10945.16 | 12217.91 | 25 |
| Indirect energy consumption | MWh | 39800.76 | 26551.43 | 25 |
| Total energy consumption | MWh | 50745.53 | 38769.34 | 25 |
| Total energy consumption per employee | MWh/employee | 4.12 | 2.94 | 25 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 148444.85 | 151287.93 | 25 |
| Water consumption per employee | m³/employee | 12.06 | 11.48 | 25 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Targeted reduction in water and electricity consumption per unit area in office space (GF Securities 2022) | percent | 25 | 26 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Female management personnel as percentage of the total number of management personnel | % | 22.26 | 29 | ||
| Income Tax Expense (RMB ten thousand) | RMB ten thousand | 216661.11 | 282940.23 | 290830.95 | 36 |
| Labor contract signing ratio | 100% | 28 | |||
| Male management personnel as percentage of the total number of management personnel | % | 77.74 | 29 | ||
| Members of Labor Union | persons | 10245 | 32 | ||
| Number of Club Activities | time(s) | 203 | 32 | ||
| Number of Club Activity Participants | persons | 2160 | 32 | ||
| Number of Clubs | 25 | 32 | |||
| Number of Labor Union Branches | 27 | 32 | |||
| Number of Labor Union Groups | 323 | 32 | |||
| Number of branch companies | 25 | 5 | |||
| Number of employees aged 30 or below | person | 4173 | 28 | ||
| Number of employees aged 31-40 | person | 6069 | 28 | ||
| Number of employees aged 41-50 | person | 2144 | 28 | ||
| Number of employees aged 51 or above | person | 788 | 28 | ||
| Number of employees in Information Technology | person | 792 | 28 | ||
| Number of employees in Legal and Compliance | person | 128 | 28 | ||
| Number of employees in Other Professional Structure | person | 2057 | 28 | ||
| Number of employees in Primary Business | person | 10087 | 28 | ||
| Number of employees in Risk Management | person | 110 | 28 | ||
| Number of employees of principal subsidiaries | person | 2082 | 28 | ||
| Number of employees of the parent company | person | 11902 | 28 | ||
| Number of employees who signed labor contracts | person | 11902 | 28 | ||
| Number of employees with Doctorate degree | person | 146 | 28 | ||
| Number of employees with Junior College or below | person | 861 | 28 | ||
| Number of employees with Master Degree | person | 3740 | 28 | ||
| Number of employees with Undergraduate degree | person | 8427 | 28 | ||
| Number of securities brokerage branches | 284 | 5 | |||
| Return on weighted average net assets | % | 10.13 | 11.13 | 10.38 | 13 |
| Social security coverage ratio | 100% | 28 | |||
| Staff Costs (RMB ten thousand) | RMB ten thousand | 641892.1 | 969292.95 | 1008168.59 | 36 |
| Total (RMB ten thousand) | RMB ten thousand | 2220268.61 | 2497380.76 | 2911748.12 | 36 |
| Total assets | RMB million | 185365856 | 5 | ||
| Total cash dividend | RMB | 3429489448.8 | 13 | ||
| Total number of employees | persons | 11092 | 29 | ||
| Total number of employees of the Group | person | 13174 | 28 | ||
| Total number of employees on the payroll of the Group for the Reporting Period | person | 13174 | 28 | ||
| Total number of female employees | persons | 5140 | 29 | ||
| Total number of female management personnel | persons | 122 | 29 | ||
| Total number of male employees | persons | 5952 | 29 | ||
| Total number of male management personnel | persons | 426 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employee turnover | persons | 319 | 29 |
| Number of employee turnover aged 30 or below | persons | 123 | 29 |
| Number of employee turnover aged 31-40 | persons | 165 | 29 |
| Number of employee turnover aged 41-50 | persons | 27 | 29 |
| Number of employee turnover aged 51 or above | persons | 4 | 29 |
| Number of female employee turnover | persons | 130 | 29 |
| Number of male employee turnover | persons | 189 | 29 |
| Operating Expenses for the Activities of the Year | RMB10000 | 259.74 | 32 |
| Percentage of female employee turnover | % | 40.75 | 29 |
| Percentage of male employee turnover | % | 59.25 | 29 |
| Turnover of employees | % | 5.25 | 29 |
| Turnover rate of employees aged 30 or below | % | 2.03 | 29 |
| Turnover rate of employees aged 31-40 | % | 2.71 | 29 |
| Turnover rate of employees aged 41-50 | % | 0.44 | 29 |
| Turnover rate of employees aged 51 or above | % | 0.07 | 29 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Cumulative number of work-related accidents and work-related fatalities in three consecutive years (2019, 2020 and 2021) | cases, persons | 15 cases | 29 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | day | 75 | 29 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employees covered by social insurance | person | 11902 | 28 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Amount of training expenses | RMB10000 | 1688.4 | 32 |
| Number of internally certified lecturers | persons | 36 | 32 |
| Number of on-site training sessions | time(s) | 4475 | 32 |
| Number of online training sessions | time(s) | 296 | 32 |
| Number of online training sessions (operation and retail) | time(s) | 88 | 32 |
| Number of training for the year | time(s) | 4771 | 32 |
| Percentage of female staff under training | % | 100% | 32 |
| Percentage of male staff under training | % | 100% | 32 |
| Percentage of non-managerial staff under training | % | 100% | 32 |
| Percentage of operation managerial staff under training | % | 100% | 32 |
| Percentage of other managerial staff under training | % | 100% | 32 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours of all staff | hours/person | 96.7 | 32 |
| Pass rate of employees participating in the qualification examination | % | 99.07% | 32 |
| Total number of annual training hours | hours | 1106306 | 32 |
| Training hours for the year | hours | 1106306 | 32 |
| Training hours of female staff for the year | hours | 506487 | 32 |
| Training hours of male staff for the year | hours | 598419 | 32 |
| Training hours per employee for the year | hours/person | 95.1 | 32 |
| Training hours per employee for the year (non-managerial) | hours/person | 93.9 | 32 |
| Training hours per employee for the year (operation managerial staff) | hours/person | 96.5 | 32 |
| Training hours per employee for the year (other managerial staff) | hours/person | 98.8 | 32 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Equity attributable to the shareholders of the Company | RMB million | 48016518 | 5 |
| Registered capital of the Company | RMB | 5671087864 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Brokerage business customer rational complaints | 54 | 158 | 81 | 19 | |
| Brokerage business customer satisfaction survey participants (person-time) | person-time | 267369 | 338150 | 257816 | 19 |
| Brokerage business customer satisfaction survey percentage in total customers | % | 2.56% | 3.28% | 1.82% | 19 |
| Brokerage business customer satisfaction survey satisfaction rate | % | 99.71% | 99.28% | 99.23% | 19 |
| Brokerage business satisfaction rate in return visits | % | 99.44% | 98.45% | 91.48% | 19 |
| Customer satisfaction rate for customer service | % | 99.23% | 19 | ||
| Total revenue and other income realized (consolidated basis) | RMB million | 41915 | 5 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Securities and Futures Investor Protection Funds (RMB ten thousand) | RMB ten thousand | 8650.22 | 10313.54 | 14562.3 | 36 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Interest Expense (RMB ten thousand) | RMB ten thousand | 767594.47 | 744440.47 | 872815.08 | 36 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| New Fortune Best Industry Research Team Award - Consumption ranking | 2 | 6 | |
| New Fortune Best Industry Research Team Award - Energy and Materials ranking | 4 | 6 | |
| New Fortune Best Industry Research Team Award - Finance ranking | 2 | 6 | |
| New Fortune Best Industry Research Team Award - Manufacturing ranking | 4 | 6 | |
| New Fortune Best Industry Research Team Award - Technology ranking | 1 | 6 | |
| New Fortune Best Local Research Team ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Agriculture, Forestry, Animal Husbandry and Fisheries ranking | 2 | 6 | |
| New Fortune Industry Research Team Award - Appliances ranking | 3 | 6 | |
| New Fortune Industry Research Team Award - Automobiles & Components ranking | 2 | 6 | |
| New Fortune Industry Research Team Award - Banks ranking | 4 | 6 | |
| New Fortune Industry Research Team Award - Communication and Culture ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Computer ranking | 4 | 6 | |
| New Fortune Industry Research Team Award - Electronics ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Energy Extraction ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Environmental Protection ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Financial Engineering ranking | 3 | 6 | |
| New Fortune Industry Research Team Award - Fixed Income Research ranking | 2 | 6 | |
| New Fortune Industry Research Team Award - Food and Drink ranking | 3 | 6 | |
| New Fortune Industry Research Team Award - Hong Kong Stocks and Overseas Markets Research ranking | 4 | 6 | |
| New Fortune Industry Research Team Award - Machinery ranking | 4 | 6 | |
| New Fortune Industry Research Team Award - Macro Economy ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Metals and Metal New Materials ranking | 5 | 6 | |
| New Fortune Industry Research Team Award - New Energy and Power Equipment ranking | 5 | 6 | |
| New Fortune Industry Research Team Award - Non-bank Finance ranking | 2 | 6 | |
| New Fortune Industry Research Team Award - Non-metallic Building Materials ranking | 2 | 6 | |
| New Fortune Industry Research Team Award - Real Estate ranking | 1 | 6 | |
| New Fortune Industry Research Team Award - Strategy Research ranking | 5 | 6 | |
| New Fortune the Most Influential Research Institution ranking | 2 | 6 | |
| Number of Activities held by Labor Union | time(s) | 366 | 32 |
| Number of participants for the year | person-time | 89267 | 32 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Donations (RMB ten thousand) | RMB ten thousand | 1250.64 | 3505.96 | 6393.2 | 36 |
| Labor Union Expenses for the Year | RMB10000 | 582.63 | 32 | ||
| Social Contribution Per Share (RMB) | RMB | 3.35 | 4.15 | 4.74 | 36 |
| Tax and Surcharges (RMB ten thousand) | RMB ten thousand | 165026.65 | 210743.87 | 251402.45 | 36 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 2682.47 | 2687.49 |
| Indirect Energy Emissions (Scope 2) | tonnes | 25732.49 | 14480.96 |
| Total GHG Emissions | tonnes | 28414.96 | 17468.64 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 2.31 | 1.33 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | tonnes | 4.08 | 4.64 |
| Total Hazardous Waste | tonnes | 2.09 | 2.08 |
| Total Hazardous Waste Intensity (By Employee) | kg/employee | 0.17 | 0.16 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste Recycled | tonnes | 25.77 | 25.09 |
| Paper Waste | tonnes | 51.73 | 51.04 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg/employee | 7.61 | 7.74 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 4.12 | 2.94 |
| Total Direct Energy Consumption | MWh | 10945.16 | 12217.91 |
| Total Energy Consumption | MWh | 50745.53 | 38769.34 |
| Total Indirect Energy Consumption | MWh | 39800.76 | 26551.43 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption | m³ | 148444.85 | 151287.93 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Target Electricity Usage Reduction Percentage Compared to Last Year | percent | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Bachelor's Degree Employees | person | 8427 |
| Number of Below Junior College Employees | person | 861 |
| Number of Doctoral Degree Employees | person | 146 |
| Number of Employees Aged 30-50 | person | 8213 |
| Number of Employees Aged Above 50 | person | 788 |
| Number of Employees Aged Below 30 | person | 4173 |
| Number of Female Employees | persons | 5140 |
| Number of Male Employees | persons | 5952 |
| Number of Master's Degree Employees | person | 3740 |
| Number of Total Employees | persons | 11092 |
| Percentage of Bachelor's Degree Employees | % | 76.01 |
| Percentage of Below Junior College Employees | % | 7.76 |
| Percentage of Doctoral Degree Employees | % | 1.32 |
| Percentage of Employees Aged 30-50 | % | 74.05 |
| Percentage of Employees Aged Above 50 | % | 7.11 |
| Percentage of Employees Aged Below 30 | % | 37.63 |
| Percentage of Female Employees | % | 46.33 |
| Percentage of Male Employees | % | 53.67 |
| Percentage of Master's Degree Employees | % | 33.72 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.15 |
| Turnover Rate of Employees Aged Above 50 | % | 0.07 |
| Turnover Rate of Employees Aged Below 30 | % | 2.03 |
| Turnover Rate of Female Employees | % | 40.75 |
| Turnover Rate of Male Employees | % | 59.25 |
| Turnover Rate of Total Employees | % | 5.25 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Operational Employees | % | 100 |
| Total Cost of Training | RMB10000 | 1688.4 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (General Staff) | hours/person | 93.9 |
| Average Training Hours (Middle Management) | hours/person | 96.5 |
| Average Training Hours (Senior Management) | hours/person | 98.8 |
| Average Training Hours per Employee | hours/person | 95.1 |
| Total Training Hours | hours | 1106306 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 192.59 | -48.73 | |
| Total Number of Customer Complaints | 54 | 158 | 81 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB ten thousand | 1250.64 | 3505.96 | 6393.2 |