DFZQ 2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Greenhouse gas emission per unit area (Scope 1 and Scope 2) | Tonnes of carbon dioxide equivalent/sq. m., Tonnes of carbon dioxide equivalent/sq.m. | 0.07 | 58, 59 |
| Greenhouse gas emissions per capita (Scope 1 and Scope 2) | Tonnes of carbon dioxide equivalent/headcount | 0.65 | 58, 59 |
| Total greenhouse gas emissions | Tonnes of carbon dioxide equivalent | 10979.36 | 58, 59 |
| Total greenhouse gas emissions within Scope 1 | Tonnes of carbon dioxide equivalent | 38.64 | 58, 59 |
| Total greenhouse gas emissions within Scope 2 | Tonnes of carbon dioxide equivalent | 1130.1 | 58, 59 |
| Total greenhouse gas emissions within Scope 3 | Tonnes of carbon dioxide equivalent | 9810.62 | 58, 59 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Electronic product wastes | Piece | 776 | 58 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2025 | Report Pages |
|---|---|---|---|---|
| Number of carbon neutrality bonds underwritten as lead underwriter | bonds | 8 | 36 | |
| Target for carbon neutrality for operating activities | carbon neutrality | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Diesel consumption of self-owned vehicles | Litre | 50 | 58 |
| Electricity consumption per capita | KWH/headcount | 1078.22 | 58, 59 |
| Electricity consumption per unit area | KWH/sq. m. | 69.08 | 58, 59 |
| Natural gas consumption per capita | Cu. m./headcount | 51.99 | 58 |
| Natural gas consumption per unit area | Cu. m./sq. m. | 1.53 | 58 |
| Petroleum consumption of self-owned vehicles | Litre | 14269 | 58, 59 |
| Total electricity consumption | KWH | 1945102 | 58, 59 |
| Total natural gas consumption | Cu. m. | 77672 | 58 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total water consumption | Tonnes | 4902.95 | 58, 59 |
| Water consumption per capita | Tonnes/headcount | 43.4 | 58, 59 |
| Water consumption per unit area | Tonnes/sq. m. | 0.9 | 58, 59 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2025 | Report Pages |
|---|---|---|---|---|
| Number of equipment units relocated from high energy consumption server rooms to green server rooms | units | 1700 | 35 | |
| Proportion of total rated cooling capacity in winter using natural cooling technology | % | over 86% | 35 | |
| Reduction in electricity consumption per unit area compared to 2019 | 10% | 31 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total office paper consumption | Tonnes | 10 | 58 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of green bonds underwritten as lead underwriter | bonds | 11 | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee Age Distribution - 30-50 | employees | 1800 | 1900 | 2000 | 40 |
| Employee Age Distribution - Above 50 | employees | 160 | 180 | 200 | 40 |
| Employee Age Distribution - Below 30 | employees | 4600 | 4800 | 5000 | 40 |
| Employee Gender Distribution - Female | employees | 2600 | 2800 | 3000 | 40 |
| Employee Gender Distribution - Male | employees | 3200 | 3400 | 3500 | 40 |
| Labor contract signing rate | % | 100 | 62 | ||
| Number of disabled staff | Person | 3 | 61 | ||
| Number of female management staff | Person | 58 | 61 | ||
| Number of male management staff | Person | 190 | 61 | ||
| Number of minority staff | Person | 193 | 61 | ||
| Number of newly-recruited fresh graduates | Person | 116 | 61 | ||
| Social insurance coverage rate | % | 100 | 62 | ||
| Total employees (full-time contracted employees) | Person | 6948 | 61 | ||
| Total employees (full-time contracted employees) - Age 30 to 50 | Person | 4260 | 61 | ||
| Total employees (full-time contracted employees) - Age <30 | Person | 2433 | 61 | ||
| Total employees (full-time contracted employees) - Age >50 | Person | 255 | 61 | ||
| Total employees (full-time contracted employees) - Female | Person | 3076 | 61 | ||
| Total employees (full-time contracted employees) - Hong Kong, Macao, Taiwan and overseas | Person | 217 | 61 | ||
| Total employees (full-time contracted employees) - Mainland | Person | 6731 | 61 | ||
| Total employees (full-time contracted employees) - Male | Person | 3872 | 61 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 14 | 61 |
| Employee turnover rate - Age 30 to 50 | % | 11 | 61 |
| Employee turnover rate - Age <30 | % | 24 | 61 |
| Employee turnover rate - Age >50 | % | 12 | 61 |
| Employee turnover rate - Female | % | 12 | 61 |
| Employee turnover rate - Mainland | % | 14 | 61 |
| Employee turnover rate - Male | % | 16 | 61 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Lost days due to work-related injuries | Day | 60 | 62 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Staff health check coverage rate | % | 100 | 62 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Coverage ratio of employee training | % | 100 | 62 |
| Coverage ratio of employee training by employee type General staff | % | 98.48 | 62 |
| Coverage ratio of employee training by employee type Middle management staff | % | 1.33 | 62 |
| Coverage ratio of employee training by employee type Senior management staff | % | 0.19 | 62 |
| Coverage ratio of employee training by gender Female | % | 48.29 | 62 |
| Coverage ratio of employee training by gender Male | % | 51.71 | 62 |
| Participants of employee training | Person | 136106 | 62 |
| Proportion of staff receiving regular performance and career development assessments | % | 100 | 62 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours received by an employee | Hour | 35 | 62 |
| Average training hours received by an employee by employee type General staff | Hour | 35 | 62 |
| Average training hours received by an employee by employee type Middle management staff | Hour | 35 | 62 |
| Average training hours received by an employee by employee type Senior management staff | Hour | 35 | 62 |
| Average training hours received by an employee by gender Female | Hour | 35 | 62 |
| Average training hours received by an employee by gender Male | Hour | 35 | 62 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Financing size of carbon neutrality bonds underwritten as lead underwriter | RMB | 12007000000 | 36 | ||
| Number of mainland suppliers | Supplier | 37 | 43 | 46 | 60 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction rate | % | 84 | 85 | 86 | 60 |
| Number of complaints | Case | 13 | 12 | 60 | |
| Number of customer enquiries through 95503 hotline (manual) | Case | 178591 | 141760 | 145403 | 60 |
| Proportion of handled complaints | % | 100 | 100 | 60 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021-2025 | Report Pages |
|---|---|---|---|
| Minimum average annual growth rate of sustainable investment and financing during 14th Five-Year Plan | % | 9 | 36 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | 2021-2025 | Report Pages |
|---|---|---|---|---|---|---|
| Annual expenditure of Xindeyizhang Public Welfare Foundation | RMB'000 | 660 | 703 | 1270.79 | 63 | |
| Annual fund-raising amount of Xindeyizhang Public Welfare Foundation | RMB'000 | 1450 | 1458 | 820.26 | 63 | |
| External donation | RMB'000 | 3545 | 3512 | 3959 | 63 | |
| Number of employee volunteers | Person | 146 | 193 | 201 | 63 | |
| Sustainable investment and financing channeled during 14th Five-Year Plan | RMB | 450000000000 | 36 | |||
| Total length of employee voluntary services | Hour | 555 | 672 | 797 | 63 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes of carbon dioxide equivalent | 271.92 |
| Indirect Energy Emissions (Scope 2) | Tonnes of carbon dioxide equivalent | 12608.21 |
| Total GHG Emissions | Tonnes of carbon dioxide equivalent | 26133.07 |
| Total GHG Emissions Intensity (By Area) | Tonnes of carbon dioxide equivalent/sq.m. | 0.11 |
| Total GHG Emissions Intensity (By Employee) | Tonnes of carbon dioxide equivalent/headcount | 3.17 |
| Total Other Indirect Energy Emissions (Scope 3) | Tonnes of carbon dioxide equivalent | 13252.94 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Piece | 776 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Diesel Fuel Consumption | Litre | 50 |
| Energy Consumption Intensity (By Area) | Cu. m./sq. m. | 1.53 |
| Gasoline Consumption | Litre | 38269 |
| Natural Gas Consumption | Cu. m. | 77672 |
| Purchased Electricity | KWH | 21700889.83 |
| Total Direct Energy Consumption | Litre+Cu. m. | 115971 |
| Total Electricity Consumption | KWH | 21700889.83 |
| Total Electricity Consumption Intensity (By Area) | KWH/sq. m. | 69.08 |
| Total Electricity Consumption Intensity (By Employee) | KWH/headcount | 4248.42 |
| Total Indirect Energy Consumption | KWH | 21700889.83 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | Tonnes | 4902.95 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Electricity Usage Reduction Percentage by 2025 Compared to 2023 | % | 10 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 1800 | 1900 | 4260 |
| Number of Employees Aged Above 50 | employees | 160 | 180 | 255 |
| Number of Employees Aged Below 30 | employees | 4600 | 4800 | 2433 |
| Number of Employees in Hong Kong and Mainland China | Person | 6948 | ||
| Number of Employees in Mainland China | Person | 6731 | ||
| Number of Employees in Overseas | Person | 217 | ||
| Number of Female Employees | employees | 2600 | 2800 | 3076 |
| Number of Male Employees | employees | 3200 | 3400 | 3872 |
| Number of Total Employees | employees | 6560 | 6700 | 6948 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 11 |
| Turnover Rate of Employees Aged Above 50 | % | 12 |
| Turnover Rate of Employees Aged Below 30 | % | 24 |
| Turnover Rate of Employees in Mainland China | % | 14 |
| Turnover Rate of Female Employees | % | 12 |
| Turnover Rate of Male Employees | % | 16 |
| Turnover Rate of Total Employees | % | 14 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 60 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 48.29 |
| Percentage of Trained General Employees | % | 98.48 |
| Percentage of Trained Male Employees | % | 51.71 |
| Percentage of Trained Middle Management | % | 1.33 |
| Percentage of Trained Senior Management | % | 0.19 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | Hour | 35 |
| Average Training Hours (General Staff) | Hour | 35 |
| Average Training Hours (Male) | Hour | 35 |
| Average Training Hours (Middle Management) | Hour | 35 |
| Average Training Hours (Senior Management) | Hour | 35 |
| Average Training Hours per Employee | Hour | 35 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Supplier | 37 | 43 | 46 |
| Number of Total Suppliers | Supplier | 37 | 43 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 |
| Total Number of Customer Complaints | Case | 13 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | Person | 146 | 193 | 201 |
| Total Public Welfare Donations | RMB'000 | 3545 | 3512 | 3959 |
| Total Volunteer Service Hours | Hour | 555 | 672 | 797 |