2021 CORPORATE SOCIAL RESPONSIBILITY REPORT (ENVIRONMENTAL SOCIAL AND GOVERNANCE REPORT)

Company: ABC (1288)
Year: 2021
Published: 2022-03-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 Report Pages
Reduction in ammonia nitrogen per year due to green credit tons 80000 81
Reduction in chemical oxygen demand per year due to green credit tons 410000 81
Reduction in nitrogen oxides per year due to green credit million tons 1.34 81

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Category 1: Direct greenhouse gas emissions (Tons of carbon dioxide equivalent) Tons of carbon dioxide equivalent 20663.74 131
Category 2: Indirect greenhouse gas emissions (Tons of carbon dioxide equivalent) Tons of carbon dioxide equivalent 237531.54 131
Greenhouse gas emissions per capita (Tons of carbon dioxide equivalent/person) Tons of carbon dioxide equivalent/person 9.03 131
Reduction in carbon dioxide equivalent per year due to green credit million tons 95.54 81
Total greenhouse gas emissions (Tons of carbon dioxide equivalent) Tons of carbon dioxide equivalent 258195.28 131

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Amount raised by additional sustainability bond underwritten RMB billion 0.15 83
Amount raised by carbon neutrality bonds underwritten RMB billion 32.2 83
Amount raised by green bonds underwritten RMB billion 43.95 83
Amount raised by sustainability-linked bonds underwritten RMB billion 2.3 83
Number of carbon neutrality bonds underwritten bonds 16 83

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Balance of green loans in the Yellow River Basin (329 counties, banners and cities) million RMB 59300 63
Electricity kW·h 310158563.97 131
Gasoline Tons 1194.39 131
Liquefied petroleum gas Tons 1024.5 131
Natural gas Cubic Meters 5348851.81 131
Number of cafeterias with Smart Cafeteria launched cafeterias 7000 98
Use of electricity per capita kW·h/Person 10843.95 131
Use of natural gas per capita Cubic meters/Person 187.01 131

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Water saved per year due to green credit million tons 72.55 81

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2030 Report Pages
Expected reduction in energy consumption per unit of building area by 2030 compared to 2020 % -10 87
Outstanding green credit loans RMB billion 1977.8 81
Standard coal saved per year due to green credit million tons 46.88 81

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 Report Pages
Credit used by fluorine chemical group for green transformation in Quzhou million RMB 250 82
Number of additional sustainability bonds underwritten bond 1 83
Number of bank outlets in extremely cold region over 3500 meters above sea level outlets 500 52
Number of green bonds underwritten bonds, issues 27 8, 83
number of green bonds underwritten 27 79

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Business volume of cross-border RMB through domestic and overseas collaboration billion RMB 592.806 76
County-level employees (Person) Person 187710 149
Growth rate of advanced manufacturing loans 26% 64
Number of Board of Directors meetings held 13 154
Number of bank outlets within 2 kilometers of the border outlets 70 52
Number of directors on Board of Directors 12 154
Number of employees (Formally contracted) - Female (Person) Person 204427 149
Number of employees (Formally contracted) - Male (Person) Person 250747 149
Number of employees (Formally contracted) - Total number (Person) Person 455174 149
Number of executive directors on Board of Directors 4 154
Number of independent non-executive directors on Board of Directors 5 154
Number of non-executive directors on Board of Directors 3 154
Number of people designated to station at the border by Yunnan Branch people 700 124
Number of people dispatched by Yunnan Branch for pandemic prevention at the border people 2000 124
Percentage of employees satisfied with staff care efforts % 91.92 140
Shareholders’ dividends (RMB 100 million) RMB 100 million 636.62 647.82 723.76 137
Shareholders’ equity (RMB 100 million) RMB 100 million 19538.61 22107.46 24213.59 137
Total assets RMB, million RMB 29069155 7, 13
Total assets (RMB 100 million) RMB 100 million 248774.91 272050.47 290691.55 137

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 Report Pages
Multi-level and classified training provided for employees million employees 2.372 114
Number of active users per day on ABC e-Learning Platform users/day 200000 140
Number of copies of training materials distributed to employees copies 300000 140
Number of courses updated on ABC e-Learning Platform courses 5700 140
Number of employees who filled out staff care satisfaction survey employees 10748 140
Number of employees who received accreditation testing employees 209700 140
Number of textbooks compiled and revised for employee training textbooks 30 140
Training coverage for employees 100% 114

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 Report Pages
Average hours of learning per person on ABC e-Learning Platform hours/person 67 140
Number of livestream sessions completed on ABC e-Learning Platform sessions 2500 140

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Agro-related loans granted by Xinjiang Production and Construction Corps Branch billion RMB 31.3 37
Balance of 'Happiness Industry' loans granted to county-level hospitals, schools and tourism billion RMB 157.1 45
Balance of 'Hui Nong e-Loan' RMB billion 544.7 8
Balance of agro-related loans RMB 4757000000000 7
Balance of inclusive loans for rural households RMB 603392000000 7
Balance of loans for key areas of grain security RMB 192600000000 7
Balance of loans for strategic emerging industries RMB 859300000000 7
Balance of loans for transportation industries in the Yellow River Basin (329 counties, banners and cities) million RMB 129300 63
Balance of loans in fields related to rural construction billion RMB 1280.3 45
Balance of loans to county areas trillion RMB 6.2 5
Balance of loans to county-level manufacturing enterprises billion RMB 746.5 45
Balance of loans to manufacturing trillion RMB 1.7 5
Balance of loans to the four fixed-point poverty alleviation counties billion RMB 13.5 34
Balance of loans to the manufacturing sector trillion RMB 1.7 64
Growth rate of green credit loans 30.6% 81
Growth rate of green loans to 9 cities along the Yangtze River in Shandong Branch 61.17% 64
Inclusive loans to micro and small enterprises, increase from beginning of year % 38.8 5
Increase in balance of loans in fields related to rural construction from beginning of year billion RMB 165.2 45
Increase in balance of loans to 832 counties lifted out of poverty % 14.2 5
Increase in balance of loans to 832 counties lifted out of poverty from beginning of the year billion RMB 182.6 33
Increase in balance of loans to county-level manufacturing enterprises from beginning of year billion RMB 105.2 45
Increase in balance of loans to leading agricultural industrial enterprises from the beginning of the year billion RMB 13.9 43
Increase in balance of loans to manufacturing billion RMB 272.4 5
Increase in balance of loans to the four fixed-point poverty alleviation counties from the beginning of the year billion RMB 1.6 34
Increase in green credit loans compared with the beginning of the year RMB billion 462.9 81
Number of Smart Shelves put online 30000 94
Number of agro-related districts in Tianjin with fully launched Funds, Assets and Resources Management Platform districts 10 48
Number of collective economic organizations in Tianjin with fully launched Funds, Assets and Resources Management Platform organizations 3624 48
Number of counties covered by collective funds, assets and resources management platform counties 908 48
Number of counties with Funds, Assets and Resources Management Platform launched counties 908 8
Number of counties with signed contracts for collective funds, assets and resources management platform counties 1275 48
Number of county-level outlets outlets 12600 149
Number of domestic and overseas banks developed as indirect participants in CIPS 58 76
Number of domestic branch outlets 22807 13
Number of domestic subsidiaries 11 13
Number of enterprises receiving loans for flood and pandemic control or recovery (Henan Branch) enterprises 375 127
Number of major subsidiaries 16 13
Number of merchants transacting on Smart Shelves 30000 94
Number of new accounts opened for rural collective economic organizations accounts 116000 48
Number of outlets in counties outlets 12600 8
Number of overseas branch outlets 17 13
Number of overseas subsidiaries 5 13
Number of self-service facilities in towns without a banking outlet facilities 1300 149
Percentage of total outlets that are county-level outlets % 56% 149
Scale of existing ESG-themed wealth management products RMB billion 18.5 83
Total loan granted to Haicheng City sewage treatment plant project million RMB 88.69 82
Total loans and advances to customers (RMB 100 million) RMB 100 million 133603.42 151704.42 171750.73 137
Total loans granted for Erhai Lake source protection and wastewater treatment RMB 650000000 86
Total loans issued for flood and pandemic control or recovery (Henan Branch) billion RMB 2.1 127
Underwriting share of additional sustainability bond RMB billion 0.075 83
Underwriting share of carbon neutrality bonds RMB billion 17.15 83
Underwriting share of green bonds RMB billion 23.37 83
Underwriting share of sustainability-linked bonds RMB billion 1 83
Year-on-year increase in agro-related loans granted by Xinjiang Production and Construction Corps Branch billion RMB 9.8 37
Year-on-year increase in balance of loans to manufacturing % 18.5 5
balance of green credit RMB billion, billion RMB 1977.8 6, 79
year-on-year increase in balance of green credit over 30% 6

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Green loans to 9 cities along the Yangtze River in Shandong Branch million RMB 8683 64
Loan balance for Erhai Lake source protection and wastewater treatment RMB 570000000 86
Number of outlets with Smart Government Affairs introduced outlets 9000 98
Number of outlets with Smart Shelves 20000 94
Number of outlets with digital empowerment introduced outlets 14537 8

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Customer satisfaction rate of Remote Banking Centre 99.7% 8
Number of 5G smart banking outlets in place outlets 100 8
Number of borrowers from the manufacturing sector 320000 64
Number of card-less counter transactions completed transactions 620000 103
Number of customers in counties registered on the ABC Banking App customers 186000000 8
Number of effective corporate customers million 8.6 4
Number of incoming calls reported by Remote Banking Centre calls 255000000 8
Number of individual customers maintained in China million 878 4
Number of monthly active customers using the ABC Banking App customers 150000000 8
Number of national merchants transacting on Smart Shelves 20 94
Number of nucleic acid tests completed in Ruili, Yunnan Province tests 34 124
Number of opinions and suggestions collected from employee representatives of the Head Office 109 117
Number of people in Chentang Town, Tibet, served by new sub-branch people 2529 52
Number of personal customer complaints handled through all channels 183700 142
Number of persons provided with door-to-door financial services including withdrawal, self-service bill payment, cash remittance, and agency collection and payment in 543 townships persons 110000 51
Online supply chain loans granted to leading agricultural industrial enterprises on a cumulative basis billion RMB 10 43
Outlet coverage of Smart Shelves % 98.57 94
Return on weighted average net assets (%) % 12.43 11.35 11.57 137
Year-on-year growth of cross-border RMB settlement volume % 22.5 76
Year-on-year increase in business volume of cross-border RMB through domestic and overseas collaboration % 54.6 76

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 Report Pages
Number of consumer protection training sessions organized by ABC institutions sessions 3700 144

Description of quality assurance process and recall procedures.

Indicator Unit 2021 Report Pages
Number of counter businesses completing card-less transformation types 332 103
Number of existing ESG-themed wealth management products products 15 83
Number of products worth more than 10 billion RMB each (Sannong product innovation) 13 54
Number of products worth more than 100 billion RMB each (Sannong product innovation) 10 54

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2010 2021 Report Pages
Number of apps launching continuous processing service for business handling apps 21 103
Number of employees involved in consumer protection training sessions employees 850000 144
Number of training sessions on data security sessions 178 146
Opportunities in data security training opportunities 44244 146
Passed ISO27001 accreditation Passed 147
Passed national cybersecurity level protection 2.0 test Passed 147
Volume of cross-border RMB settlement trillion RMB 2.11 76

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2019 2020 2021 Report Pages
Capital adequacy ratio % 17.13 13
Capital adequacy ratio (%) % 16.13 16.59 17.13 137
Number of shareholders’ general meetings convened 4 154

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Number of intensive publicity activities carried out by the Bank 95000 110
Number of internal cybersecurity attack and defense drills conducted 2 145
Number of proposals considered and passed at shareholders’ general meetings 20 154
Number of proposals deliberated and approved by Board of Directors 88 154
Number of proposals reviewed and passed by special committees under Board 67 154
Number of reports heard at shareholders’ general meetings 3 154
Number of reports heard by Board of Directors 27 154
Number of reports heard by special committees under Board 35 154
Number of special committee meetings under Board held 37 154

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 Report Pages
Number of attendees at compliance lectures attendees 710000 164
Number of compliance lectures held lectures 14000 164

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 Report Pages
Balance of loans to 832 counties lifted out of poverty billion RMB, trillion RMB 1465.7 5, 33
Balance of loans to abalone farmers in Tongxin Village, Fuzhou Branch million RMB 21.5 43
Balance of loans to leading agricultural industrial enterprises billion RMB 186.4 43
Households benefited by Credit Express loans households 4505 43
Loans and advances to customers million RMB 1717507 13
Loans granted on a cumulative basis under Credit Express, benefiting households billion RMB 1.544 43
Number of Communist Youth League members designated to station at the border people 175 124
Number of Communist Youth League members dispatched by Yunnan Branch people 420 124
Number of Jingou Nong Chuang Loans granted to women entrepreneurs in rural areas 233 54
Number of abalone farmers in Tongxin Village supported by Fuzhou Branch farmers 90 43
Number of administrative villages covered by collective funds, assets and resources management platform villages 123000 48
Number of consumers involved in publicity activities 190000000 110
Number of distinctive financial scenarios developed in rural counties scenarios 12000 48
Number of environmental protection and public welfare activities organized activities 3309 8
Number of households in Chentang Town, Tibet, served by new sub-branch households 535 52
Number of officials dispatched in 2021 (7th batch) officials 186 50
Number of practical items done for the public 114000 4
Number of projects of 'Doing Practical Work in the Interests of the Public' carried out 12200 4
Number of provincial and municipal government affairs platforms integrated with ABC Banking App Government Affairs Zone platforms 23 98
Number of rural households benefiting from 'Hui Nong e-Loan' million households 3.68 8
Number of rural households supported by 'Fumin Loan' households 444 36
Number of schools with Smart Campus introduced schools 30000 98
Number of townships in Tianjin with fully launched Funds, Assets and Resources Management Platform townships 153 48
Number of villages in Chentang Town, Tibet, served by new sub-branch villages 6 52
Number of youth volunteer organizations established 3307 121
Services provided to 'little giant' enterprises specializing in niche sectors % 60 5

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 2021 Report Pages
Amount of 'Fumin Loan' disbursed million RMB 55.03 36
Disbursement of agro-related loans by sub-branches in counties receiving pairing assistance from the Bank million RMB 7779 24
Distance previously traveled by Chentang Town residents to access financial services kilometers 152 52
External financial donations million RMB 100.6 114
Increase in balance of 'Happiness Industry' loans from beginning of year billion RMB 28.2 45
Increase in village-level collective economic organizations in Tianjin organizations 3562 48
Non-reimbursable aid funds from the Bank supporting projects in four designated counties million RMB 59.97 34
Non-reimbursable aid funds introduced by the Bank to the fixed-point poverty alleviation counties million RMB 18.29 34
Number of employees involved in publicity activities 580000 110
Number of hospitals with Smart Medical Care introduced hospitals 3000 98
Number of impoverished children enabled to complete education 1000 121
Number of people involved in nucleic acid tests in Ruili, Yunnan Province people 44200 124
Number of sustainability-linked bonds underwritten bonds 2 83
Number of volunteers mobilized to participate in volunteer activities 58000 121
Public welfare donations million RMB 100.6 149
Social contribution value per share RMB 2.56 13
Taxes paid million RMB 99227 13
Total Tax (RMB 100 million) RMB 100 million 883.15 990.02 992.27 137
Total amount donated by the Bank for education assistance RMB 700000 121
Total amount raised from green bonds RMB billion 43.95 8
Total social donations for construction of Hope Primary Schools and Roads of Hope RMB 2000000 121
Total value of Jingou Nong Chuang Loans granted to women entrepreneurs in rural areas million RMB 126 54
Value of agricultural and sideline products sold from areas lifted out of poverty billion RMB 1.13 33
Value of agricultural and sideline products sold via Xingnong Mall from areas lifted out of poverty million RMB 260 33
funds raised by green bonds underwritten RMB billion 43.95 79

The types of emissions and respective emissions data.

Standard Indicator Unit 2021
NOₓ Emissions million tons 1.34

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Direct GHG Emissions (Scope 1) Tons of carbon dioxide equivalent 20663.74
Indirect Energy Emissions (Scope 2) Tons of carbon dioxide equivalent 237531.54
Total GHG Emissions Tons of carbon dioxide equivalent 258195.28
Total GHG Emissions Intensity (By Employee) Tons of carbon dioxide equivalent/person 9.03

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit
Hazardous Waste (Used Batteries) Tons

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit
Non-Hazardous Waste (Electronic Waste) Sets
Paper Waste Tons

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Diesel Fuel Consumption Tons 632.95
Energy Consumption Intensity (By Employee) Tons of Standard Coal/Person 2.26
Gasoline Consumption Tons 1194.39
LPG Consumption Tons 1024.5
Natural Gas Consumption Cubic Meters 5348851.81
Purchased Electricity kW·h 310158563.97
Purchased Electricity Intensity (By Employee) kW·h/Person 10843.95
Total Energy Consumption Tons of Standard Coal 64698.05
Total Indirect Energy Consumption MkJ 439125.46

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Total Wastewater Discharge Tons 3274456.19
Water Consumption Tons 3852301.41

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 % -10

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2021
Total Investment in Ecological Restoration million RMB 393

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021
Number of Bachelor's Degree Employees Person
Number of Below Junior College Employees Person
Number of Doctoral Degree Employees Person
Number of Employees Aged 30-50 Person
Number of Employees Aged Above 50 Person
Number of Employees Aged Below 30 Person
Number of Female Employees Person 204427
Number of Male Employees Person 250747
Number of Master's Degree Employees Person
Number of New Employees people
Number of Total Employees Person 455174
Percentage of Employees in Central China %
Percentage of Employees in Northeast China %
Percentage of Employees in Overseas %
Percentage of Employees in Pearl River Delta %
Percentage of Employees in Yangtze River Delta %
Percentage of Female Employees % 44.91
Percentage of New Employees % 4.395

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit
Turnover Rate of Total Employees %

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit
Number of Work-related Fatalities Person
Work-related Fatalities Rate %

Lost days due to work injury.

Standard Indicator Unit
Lost Days Due to Work-related Injuries Day

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021
Percentage of Employees Trained % 100
Percentage of Trained Female Employees %
Percentage of Trained General Employees %
Percentage of Trained Male Employees %
Percentage of Trained Middle Management %

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021
Average Training Hours (Female) Hour 149.5
Average Training Hours (General Staff) Hour 141.7
Average Training Hours (Male) Hour 132.2
Average Training Hours (Middle Management) Hour 134.8
Average Training Hours per Employee hours/person 67

Number of suppliers by geographical region.

Standard Indicator Unit 2021
Number of Total Suppliers 431

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021
Complaints Handling Rate % 100
Number of Complaints Dealt with 183700
Total Number of Customer Complaints 183700

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2021
Employee Coverage of Data Security Training percent 100

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021
Number of Anti-corruption Training Session lectures 14000
Number of Attendance for Anti-corruption Training attendees 710000

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021
Donations to Disaster Relief Contributions to Public Welfare million RMB 100.6
Investment in Education Donation RMB 700000
Number of Employees Participating in Volunteer Activities 58000
Total Public Welfare Donations million RMB 100.6