Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Greenhouse gas emissions per employee | Ton of carbon dioxide equivalent per employee | 2.94 | 53 |
| Greenhouse gas emissions per unit area | Ton of carbon dioxide equivalent per square meter | 0.71 | 53 |
| Including Scope 1 greenhouse gas emissions | Ton of carbon dioxide equivalent | 3054.07 | 53 |
| Including Scope 2 greenhouse gas emissions | Ton of carbon dioxide equivalent | 36120.88 | 53 |
| Total greenhouse gas emissions (Scope 1 and Scope 2) | Ton of carbon dioxide equivalent | 39174.95 | 53 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Paper saved by headquarters, local branches and subsidiaries | piece | 214700 | 17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Electricity consumption per employee | kWh per employee | 4640.6 | 53 | |
| Electricity consumption per unit area | kWh per square meter | 147.58 | 53 | |
| Energy consumption increase (year-on-year) | % | 8.45 | 17 | |
| Gasoline consumption by own vehicles | Liter | 888358.07 | 53 | |
| Gross floor area increase | % | 6.8 | 17 | |
| Natural gas consumption per employee | Cubic meter per employee | 22.45 | 53 | |
| Natural gas consumption per unit area | Cubic meter per square meter | 0.71 | 53 | |
| Total electricity consumption | kWh | 6190574.94 | 53 | |
| Total energy consumption in Shanghai | tons of standard coal | 10985.57 | 11913.84 | 17 |
| Total natural gas consumption | Cubic meter | 29956.6 | 53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total water consumption | Cubic meter | 25980.33 | 53 |
| Water consumption per employee | Cubic meter per employee | 19.47 | 53 |
| Water consumption per unit area | Cubic meter per square meter | 0.62 | 53 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Cloudification ratio of data center | % | 78.87 | 17 | |
| Electricity saved by headquarters, local branches and subsidiaries | kWh | 108500 | 17 | |
| Preliminary estimate of electricity savings in data center | kWh | 54000 | 17 | |
| Unit decrease of energy intensity | % | 1.5 | 17 | |
| Unit decrease of energy intensity (previous year) | % | 3 | 17 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Water resources saved by headquarters, local branches and subsidiaries | tons | 803 | 17 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee compensation paid | RMB | 6807906172 | 7250995872 | 8762199966 | 48 |
| Employee increase | % | 3.1 | 17 | ||
| Labor contract signing rate | % | 100 | 51 | ||
| Number of Directors in Board composition | Directors | 17 | 38 | ||
| Number of Employee Supervisors in Board composition | Employee Supervisor | 3 | 38 | ||
| Number of Executive Directors in Board composition | Executive Directors | 3 | 38 | ||
| Number of Female Directors in Board composition | Female Director | 1 | 38 | ||
| Number of Non-executive Directors in Board composition | Non-executive Directors | 14 | 38 | ||
| Number of employees - Female | Persons | 5963 | 51 | ||
| Number of employees - Hong Kong, Macau, Taiwan and overseas | Persons | 828 | 51 | ||
| Number of employees - Mainland China | Persons | 12513 | 51 | ||
| Number of employees - Male | Persons | 7378 | 51 | ||
| Number of employees 30 to 50 years of age | Persons | 8474 | 51 | ||
| Number of employees <30 years of age | Persons | 3901 | 51 | ||
| Number of employees >50 years of age | Persons | 966 | 51 | ||
| Number of employees identified as critical to company development under A Shares Restricted Stock Incentive Scheme | 498 | 39 | |||
| Number of employees with College and below | Persons | 1773 | 51 | ||
| Number of employees with Master | Persons | 4487 | 51 | ||
| Number of employees with PhD | Persons | 144 | 51 | ||
| Number of employees with Undergraduate | Persons | 6937 | 51 | ||
| Number of female employees in management | Persons | 237 | 51 | ||
| Number of fresh graduates employed through campus recruitment | 361 | 39 | |||
| Number of full-time contracted employees | Persons | 13170 | 51 | ||
| Number of full-time dispatched employees | Persons | 171 | 51 | ||
| Number of male employees in management | Persons | 404 | 51 | ||
| Number of minority employees | Persons | 514 | 51 | ||
| Number of new employees - Female | Persons | 698 | 51 | ||
| Number of new employees - Hong Kong, Macau, Taiwan and overseas | Persons | 235 | 51 | ||
| Number of new employees - Mainland China | Persons | 1491 | 51 | ||
| Number of new employees - Male | Persons | 1028 | 51 | ||
| Number of new employees 30 to 50 years of age | Persons | 739 | 51 | ||
| Number of new employees <30 years of age | Persons | 983 | 51 | ||
| Number of new employees >50 years of age | Persons | 4 | 51 | ||
| Number of newly recruited fresh graduates | Persons | 982 | 51 | ||
| Number of outstanding talents introduced through social recruitment | 1127 | 39 | |||
| Number of post-80s cadres among newly-promoted middle-level cadres | percent | 16.7 | 36.1 | 61.1 | 39 |
| Percentage of total number of employees identified as critical to company development under A Shares Restricted Stock Incentive Scheme | percent | 3.8 | 39 | ||
| Share capital at the end of the period | 8907488158 | 8908448211 | 8908494523 | 48 | |
| Total assets | RMB | 559314278139 | 702899172246 | 791272814529 | 48 |
| Total number of employees | Persons | 13341 | 51 | ||
| Total number of new employees | Persons | 1726 | 51 | ||
| Total operating income | RMB | 29949131773 | 35200282406 | 42817138705 | 48 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Turnover rate of employees | % | 9.51 | 51 |
| Turnover rate of employees - Female | % | 8.72 | 51 |
| Turnover rate of employees - Hong Kong, Macau, Taiwan and overseas | % | 24.28 | 51 |
| Turnover rate of employees - Mainland China | % | 8.54 | 51 |
| Turnover rate of employees - Male | % | 10.15 | 51 |
| Turnover rate of employees 30 to 50 years of age | % | 7.85 | 51 |
| Turnover rate of employees <30 years of age | % | 14.79 | 51 |
| Turnover rate of employees >50 years of age | % | 2.8 | 51 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work-related injuries | Cases | 3 | 52 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of working days lost due to work-related injuries | Days | 67 | 52 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Coverage rate of employee physical examination | % | 100 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of employee training | % | 93.91 | 87.75 | 90.75 | 51 |
| Coverage rate of employee training - Female | % | 46.58 | 46.47 | 46.81 | 51 |
| Coverage rate of employee training - Male | % | 94.32 | 53.53 | 53.19 | 51 |
| Coverage rate of employee training - Mid-level management | % | 96.34 | 97.21 | 97.2 | 51 |
| Coverage rate of employee training - Senior management | % | 2.65 | 2.15 | 2.71 | 51 |
| Employee training person-times | Person-times | 644941 | 659527 | 781116 | 51 |
| Number of incentive participants granted restricted stocks under restricted stock incentive scheme | 440 | 39 | |||
| Number of online conferences for performance presentation | online conference | 1 | 38 | ||
| Number of post-doctoral fellows introduced | 14 | 39 | |||
| Number of reserved portion of restricted stocks granted to eligible incentive participants | 58 | 39 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Annual training hours per employee | Hours | 49.28 | 49.87 | 50.48 | 51 |
| Annual training hours per employee - Female | Hours | 45.02 | 44.3 | 48.98 | 51 |
| Annual training hours per employee - General employee | Hours | 50.17 | 49.85 | 50.48 | 51 |
| Annual training hours per employee - Male | Hours | 52.18 | 53.72 | 51.93 | 51 |
| Annual training hours per employee - Mid-level management | Hours | 54.2 | 32.4 | 34.07 | 51 |
| Annual training hours per employee - Senior management | Hours | 14.4 | 36.2 | 8.98 | 51 |
| Total expenditure on employee training | RMB '000 | 1563.27 | 1451.41 | 1561 | 51 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of institutions attended strategy meetings held by sell-side institutions | institutions | 152 | 38 |
| Number of institutions involved in meetings with sell-side analysts and investment institutions for inspection and research | institutions | 54 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of complaints | Cases | 2296 | 964 | 52 | |
| Number of customer inquiries | 000 cases | 224.09 | 331.67 | 339.62 | 52 |
| Number of persons attended strategy meetings held by sell-side institutions | persons | 168 | 38 | ||
| Number of persons involved in meetings with sell-side analysts and investment institutions for inspection and research | persons | 62 | 38 | ||
| Number of telephone conferences for performance presentation | telephone conferences | 2 | 38 | ||
| Proportion of complaints solved | % | 100 | 100 | 100 | 52 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Competition for Standardizing and Clearing Existing Accounts - Accounts that have completed re-identification works | Piece | 390921 | 49 |
| Competition for Standardizing and Clearing Existing Accounts - Branch companies that won the 'Excellent Work Award' | Piece | 6 | 49 |
| Competition for Standardizing and Clearing Existing Accounts - Securities branches that won the 'Pioneer Team Award' | Piece | 20 | 49 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Amount of cash dividends | RMB 100 million | 34.39 | 49.83 | 60.58 | 47 |
| Borrowing interest paid | RMB | 7403448393 | 8804653548 | 10624105111 | 48 |
| Total tax payment | RMB | 4613470540 | 5360367461 | 5463179336 | 48 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Anti-money Laundering Publicity and Creation Competition - Branch companies that won the 'Excellent Organization Award' | Piece | 10 | 49 |
| Anti-money Laundering Publicity and Creation Competition - Promotional creation videos that won the 'Excellent Work Award' | Piece | 10 | 49 |
| Anti-money Laundering Publicity and Creation Competition - Works received | Piece | 208 | 49 |
| Number of meetings with sell-side analysts and investment institutions for inspection and research | meetings | 7 | 38 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Hours of anti-corruption training per employee | Hours | 1.68 | 0.17 | 1.54 | 49 |
| Number of Independent non-Executive Directors in Board composition | Independent non-Executive Directors | 6 | 38 | ||
| Number of anti-corruption trainings conducted | Cases | 46 | 26 | 73 | 49 |
| Number of directors participated in anti-corruption training | Persons | 17 | 17 | 17 | 49 |
| Number of employees participated in anti-corruption-related training | Persons | 6827 | 717 | 5722 | 49 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Amount of community investment | RMB thousand | 30623.5 | 53 | ||
| Basic earnings per share | 1.01 | 1.2 | 1.68 | 48 | |
| Medical support - Number of children supported by public welfare project (Phase 2) | children | 1225 | 19 | ||
| Number of investment and research directors, fund managers and analysts participated in 2021 Investor Open Day Event | persons | 60 | 38 | ||
| Number of reverse roadshows conducted for investor communication | reverse roadshows | 17 | 38 | ||
| Number of sell-side analysts and institutional investors in total from home and abroad attended the conferences | persons | 216 | 38 | ||
| Number of strategy meetings held by sell-side institutions | strategy meetings | 21 | 38 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Education support - Amount paid for construction of second phase of compulsory education school project | million RMB | 12 | 19 | ||
| Education support - Amount paid for project supervision costs | million RMB | 0.86 | 19 | ||
| Including: Total investment in external donations | RMB | 35622585 | 38824484 | 51012479 | 48 |
| Number of employees providing volunteer services | Person | 1037 | 53 | ||
| Social contribution value per share | 3.51 | 4.17 | 5.08 | 48 | |
| Total number of hours of volunteer services provided by employees | Hour | 4055.2 | 53 | ||
| Value created for other stakeholders such as external donations | RMB | 318715182 | 4002290479 | 5571656499 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton of carbon dioxide equivalent | 3054.07 |
| Indirect Energy Emissions (Scope 2) | Ton of carbon dioxide equivalent | 36120.88 |
| Total GHG Emissions | Ton of carbon dioxide equivalent | 39174.95 |
| Total GHG Emissions Intensity (By Area) | Ton of carbon dioxide equivalent per square meter | 0.71 |
| Total GHG Emissions Intensity (By Employee) | Ton of carbon dioxide equivalent per employee | 2.94 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Gasoline Consumption | Liter | 888358.07 | |
| Natural Gas Consumption | Cubic meter | 29956.6 | |
| Natural Gas Consumption Intensity (By Area) | Cubic meter per square meter | 0.71 | |
| Natural Gas Consumption Intensity (By Employee) | Cubic meter per employee | 22.45 | |
| Purchased Electricity | kWh | 6190574.94 | |
| Purchased Electricity Intensity (By Area) | kWh per square meter | 147.58 | |
| Purchased Electricity Intensity (By Employee) | kWh per employee | 4640.6 | |
| Total Energy Consumption | tons of standard coal | 10985.57 | 11913.84 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | Cubic meter | 25980.33 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 162500 | |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 3 | 1.5 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 803 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Bachelor's Degree Employees | Persons | 6937 |
| Number of Below Junior College Employees | Persons | 1773 |
| Number of Doctoral Degree Employees | Persons | 144 |
| Number of Employees Aged 30-50 | Persons | 8474 |
| Number of Employees Aged Above 50 | Persons | 966 |
| Number of Employees Aged Below 30 | Persons | 3901 |
| Number of Employees in Hong Kong and Mainland China | Persons | 13341 |
| Number of Employees in Mainland China | Persons | 12513 |
| Number of Employees in Overseas | Persons | 828 |
| Number of Female Employees | Persons | 5963 |
| Number of Full-time Employees | Persons | 13341 |
| Number of Male Employees | Persons | 7378 |
| Number of Master's Degree Employees | Persons | 4487 |
| Number of New Employees | Persons | 1726 |
| Number of New Employees (Above 50) | Persons | 4 |
| Number of New Employees (Aged 30-50) | Persons | 739 |
| Number of New Employees (Aged Below 30) | Persons | 983 |
| Number of New Employees (Female) | Persons | 698 |
| Number of New Employees (Mainland China) | Persons | 1491 |
| Number of New Employees (Male) | Persons | 1028 |
| Number of New Employees (On-campus Recruitment) | Persons | 982 |
| Number of New Employees (Overseas) | Persons | 235 |
| Number of New Employees (Social Recruitment) | Persons | 1127 |
| Number of Total Employees | Persons | 13341 |
| Percentage of Bachelor's Degree Employees | percent | 51.99 |
| Percentage of Below Junior College Employees | percent | 13.29 |
| Percentage of Doctoral Degree Employees | percent | 1.08 |
| Percentage of Employees Aged 30-50 | percent | 63.54 |
| Percentage of Employees Aged Above 50 | percent | 7.24 |
| Percentage of Employees Aged Below 30 | percent | 29.24 |
| Percentage of Employees in Mainland China | percent | 93.8 |
| Percentage of Employees in Overseas | percent | 6.2 |
| Percentage of Female Employees | percent | 44.71 |
| Percentage of Full-time Employees | percent | 100 |
| Percentage of Male Employees | percent | 55.29 |
| Percentage of Master's Degree Employees | percent | 33.62 |
| Percentage of New Employees | percent | 12.94 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 7.85 |
| Turnover Rate of Employees Aged Above 50 | % | 2.8 |
| Turnover Rate of Employees Aged Below 30 | % | 14.79 |
| Turnover Rate of Employees in Hong Kong | % | 24.28 |
| Turnover Rate of Employees in Mainland China | % | 8.54 |
| Turnover Rate of Female Employees | % | 8.72 |
| Turnover Rate of Male Employees | % | 10.15 |
| Turnover Rate of Total Employees | % | 9.51 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 67 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 93.91 | 87.75 | 90.75 |
| Percentage of Trained Female Employees | % | 46.58 | 46.47 | 46.81 |
| Percentage of Trained Male Employees | % | 94.32 | 53.53 | 53.19 |
| Percentage of Trained Middle Management | % | 96.34 | 97.21 | 97.2 |
| Percentage of Trained Senior Management | % | 2.65 | 2.15 | 2.71 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 45.02 | 44.3 | 48.98 |
| Average Training Hours (General Staff) | Hours | 50.17 | 49.85 | 50.48 |
| Average Training Hours (Male) | Hours | 52.18 | 53.72 | 51.93 |
| Average Training Hours (Middle Management) | Hours | 54.2 | 32.4 | 34.07 |
| Average Training Hours (Senior Management) | Hours | 14.4 | 36.2 | 8.98 |
| Average Training Hours per Employee | Hours | 49.28 | 49.87 | 50.48 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -58.01 | ||
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | Cases | 2296 | 964 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Hours of Anti-corruption Training | Hours | 1.68 | 0.17 | 1.54 |
| Number of Anti-corruption Training Session | Cases | 46 | 26 | 73 |
| Number of Directors and Management Attendance for Anti-corruption Training | Persons | 17 | 17 | 17 |
| Number of General Employees Attendance for Anti-corruption Training | Persons | 6827 | 717 | 5722 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | Person | 1037 |
| Total Volunteer Service Hours | Hour | 4055.2 |