2021 Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Chemical oxygen demand (COD) | t | 33.219 | 45.958 | 17 |
| Industrial wastewater per ton-km | ton/million ton-km | 0.05 | 0.04 | 17 |
| Number of times of environmental disinfection | times | 30000 | 10 | |
| Number of times of train disinfection | times | 258000 | 10 | |
| Oil-related emission | t | 1.194 | 1.793 | 17 |
| Pollution discharge cost (as the key pollution supervision entity) | million RMB | 6.72 | 26 | |
| Reduction in sulfur dioxide emissions | % | 50.67 | 15 | |
| SO2 | t | 0.525 | 0.259 | 17 |
| SO2 per ton-km | kg/million ton-km | 0.02 | 0.01 | 17 |
| Smoke | t | 0.176 | 0.176 | 17 |
| Smoke per ton-km | kg/million ton-km | 0.01 | 0.01 | 17 |
| Tamping (GSRC Line Operations Including Entrusted Lines) | km | 821.95 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Chemical oxygen demand (COD) per ton-km | kg/million ton-km | 1.29 | 1.93 | 17 |
| Oil-related emission per ton-km | kg/million ton-km | 0.05 | 0.08 | 17 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of major repair projects finished | 340 | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption (tce) | ton | 149058.13 | 147155.25 | 16 |
| Comprehensive energy consumption resource density | ton/million ton-km | 5.79 | 6.19 | 16 |
| Diesel fuel consumption (Diesel locomotive) | t | 48678.378 | 49506.447 | 17 |
| Diesel fuel consumption intensity (Diesel locomotive) | kg/10000 ton kilometer | 34.98 | 34.47 | 17 |
| Electricity consumption (Electric locomotive) | kWh | 316233764 | 345598514 | 17 |
| Electricity consumption intensity (Electric locomotive) | kWh/10000 ton kilometer | 139.52 | 141.15 | 17 |
| Fuel consumption | ton | 57360.29 | 56016.98 | 16 |
| Fuel consumption resource density | ton/million ton-km | 2.23 | 2.36 | 16 |
| Gas consumption | 10000 m³ | 78.81 | 74.62 | 16 |
| Gas consumption resource density | m³/million ton-km | 30.64 | 31.39 | 16 |
| Number of passenger vehicles | 2182 | 14 | ||
| Oil and grease consumption (Diesel locomotive) | t | 334 | 477.53 | 17 |
| Oil and grease consumption (Electric locomotive) | t | 26.77 | 28.25 | 17 |
| Power consumption | 10000 kWh | 51958.67 | 52097.51 | 16 |
| Power consumption resource density | 10000 kWh/million ton-km | 2.02 | 2.19 | 16 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Industrial wastewater | kt | 1249.44 | 1048.22 | 17 |
| Industrial water consumption | ton | 1487.77 | 1234.69 | 16 |
| Industrial water consumption resource density | kg/million ton-km | 0.06 | 0.05 | 16 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of multiple unit sets | 36 | 14 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of reimbursement voucher printing machines | 190 | 14 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Cooking oil purchased for poverty alleviation | L | 25000 | 18 |
| Number of inbound international passengers transported under closed-loop management | passengers | 26000 | 10 |
| Rail replacement (GSRC Line Operations Including Entrusted Lines) | km | 71.17 | 11 |
| Replacement of tangential grinded rail (GSRC Line Operations Including Entrusted Lines) | km | 35.5 | 11 |
| Science and technology management projects established | projects | 8 | 13 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Faults intercepted in 5T comprehensive information platform | faults | 2 | 13 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Leaders of railway sections - quantity | persons | 177 | 20 | |
| Number of Board of Directors meetings convened | meetings | 6 | 6 | |
| Number of Board of Supervisors meetings convened | meetings | 5 | 6 | |
| Number of automatic ticket gates | 397 | 14 | ||
| Number of building construction personnel | 1246 | 1226 | 19 | |
| Number of employees - Other regions (location of employer) | 38134 | 37464 | 19 | |
| Number of employees - Shenzhen (location of employer) | 3152 | 3152 | 19 | |
| Number of employees above 51 years old | 9595 | 10011 | 18 | |
| Number of employees aged 31-40 | 8522 | 9737 | 18 | |
| Number of employees aged 41-50 | 10209 | 9722 | 18 | |
| Number of employees below 30 years old | 12960 | 11146 | 18 | |
| Number of employees with bachelor's degree | 4826 | 5192 | 18 | |
| Number of employees with junior college degree | 15686 | 16556 | 18 | |
| Number of employees with master's degree and above | 157 | 161 | 18 | |
| Number of employees with other education (secondary technical school, senior high school, vocational-technical school, etc.) | 20617 | 18707 | 18 | |
| Number of employees with terminated or canceled contracts | 161 | 19 | ||
| Number of female employees | 9874 | 9819 | 18 | |
| Number of labor personnel | 3422 | 3431 | 19 | |
| Number of maintenance personnel | 5491 | 5547 | 19 | |
| Number of male employees | 31412 | 30797 | 18 | |
| Number of new Board of Directors members appointed | members | 2 | 6 | |
| Number of new Board of Supervisors members appointed | members | 2 | 6 | |
| Number of new graduates recruited | persons | 719 | 20 | |
| Number of new graduates with junior college degrees recruited | persons | 570 | 20 | |
| Number of new graduates with master's degrees or above recruited | persons | 7 | 20 | |
| Number of new graduates with undergraduate degrees recruited | persons | 142 | 20 | |
| Number of passenger and freight transportation personnel | 19214 | 18283 | 19 | |
| Number of passengers transferred to medical institutions | passengers | 2071 | 10 | |
| Number of power and water supply personnel | 2138 | 2319 | 19 | |
| Number of staff of diversified operations and other subsidiaries | 114 | 107 | 19 | |
| Number of technical and administrative staff | 4323 | 4198 | 19 | |
| Number of vehicle personnel | 3497 | 3496 | 19 | |
| Other middle-level managers - quantity | persons | 1660 | 20 | |
| Percentage of employees with terminated or canceled contracts | 0.40% | 19 | ||
| Senior executives of the company - quantity | persons | 7 | 20 | |
| Total number of employees | 41286 | 40616 | 18 | |
| Wage and welfare expenses | million RMB | 8689.46 | 19 | |
| Wages and welfare paid to employees | million RMB | 8689.46 | 26 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 to 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate - Building construction personnel | -1.61% | 19 | |
| Employee turnover rate - Electric service personnel | +9.13% | 19 | |
| Employee turnover rate - Labor personnel | +0.26% | 19 | |
| Employee turnover rate - Maintenance personnel | +1.02% | 19 | |
| Employee turnover rate - Other regions (location of employer) | -1.76% | 19 | |
| Employee turnover rate - Passenger and freight transportation personnel | -4.85% | 19 | |
| Employee turnover rate - Power and water supply personnel | +8.47% | 19 | |
| Employee turnover rate - Staff of diversified operations and other subsidiaries | -6.14% | 19 | |
| Employee turnover rate - Technical and administrative staff | -2.89% | 19 | |
| Employee turnover rate - Vehicle personnel | -0.03% | 19 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Death Ratio due to negligence/Mortality | % | 0.023% | —— | —— | 13 |
| Death toll of negligence (persons) | persons | 1 | 13 | ||
| Major traffic safety investment | million RMB | 351.35 | 26 | ||
| Number of employees injured at work | persons | 21 | 13 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Working days lost due to work injuries | days | 1447 | 13 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of close contacts tracked and managed | contacts | 1914 | 10 | |
| Number of electric service personnel | 1841 | 2009 | 19 | |
| Number of emergency drills organized | drills | 150 | 10 | |
| Number of fixed-point temperature measuring devices assigned | devices | 379 | 10 | |
| Number of handheld thermometers assigned | devices | 3000 | 10 | |
| Number of instances of participation in emergency drills | instances | 16000 | 10 | |
| Traffic safety incidents directly prevented in 5T comprehensive information platform | incidents | 2 | 13 | |
| Training on safety regulations - instances of participation | instances | 273786 | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Continuing education - instances of participation | instances | 18829 | 20 |
| Factory leader training - instances of participation | instances | 1624 | 20 |
| Other training - instances of participation | instances | 452905 | 20 |
| Technical competition and post training - instances of participation | instances | 451924 | 20 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Leaders of railway sections - average number of training hours | hours | 183 | 20 |
| Off-job training for main types of driving work - instances of participation | instances | 11598 | 20 |
| Other middle-level managers - average number of training hours | hours | 106 | 20 |
| Qualification training - instances of participation | instances | 8752 | 20 |
| Senior executives of the company - average number of training hours | hours | 124 | 20 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of large-amount procurement projects approved | projects | 621 | 9 |
| Number of suppliers that won company’s bidding | suppliers | 23 | 9 |
| Number of suppliers that won company’s bidding in Guangdong Province | suppliers | 17 | 9 |
| Number of suppliers that won company’s bidding outside Guangdong | suppliers | 5 | 9 |
| Total freight volume | million tons | 18.84 | 14 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of economic contracts approved and signed | 3199 | 8 | |
| Number of non-tendering procurement projects approved | projects | 73 | 9 |
| Number of tendering and negotiation projects organized | projects | 10 | 9 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Security scanner sets at Guangzhou East Railway Station | sets | 16 | 12 |
| Security scanner sets at Guangzhou Railway Station | sets | 18 | 12 |
| Security scanner sets at Shenzhen Railway Station | sets | 14 | 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Detector pieces at Guangzhou East Railway Station | pieces | 94 | 12 |
| Detector pieces at Guangzhou Railway Station | pieces | 157 | 12 |
| Detector pieces at Shenzhen Railway Station | pieces | 48 | 12 |
| Number of phone calls received from investors | 100 | 8 | |
| Number of temporary announcements published | 88 | 8 | |
| Passenger and security service input | million RMB | 553.4 | 26 |
| Passenger service revenue | billion RMB | 6.169 | 14 |
| Passenger transaction volume via WeChat, Alipay, and UnionPay | 912000 | 14 | |
| Revenue from railway network liquidation and other transportation services | billion RMB | 10.815 | 15 |
| Total forbidden objects confiscated at major stations | pieces | 616975 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of China Railway Express (CRE) trains dispatched | 379 | 14 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Key faults identified in 5T comprehensive information platform | faults | 1473 | 13 |
| Number of audit projects completed by Audit Department | projects | 16 | 6 |
| Number of audit reports issued by Audit Department | reports | 9 | 6 |
| Number of fixed-asset investment projects finished | 220 | 8 | |
| Number of ticket vending machines | 239 | 14 | |
| Total security scanner sets at major stations | sets | 48 | 12 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of identification information verification devices | 140 | 14 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Economic loss avoided/retrieved through legal cases | RMB | 6000000 | 9 |
| Economic loss retrieved through safeguarding rights and interests | RMB | 2260000 | 9 |
| Forbidden objects confiscated at Guangzhou East Railway Station | pieces | 189418 | 12 |
| Forbidden objects confiscated at Guangzhou Railway Station | pieces | 282001 | 12 |
| Forbidden objects confiscated at Shenzhen Railway Station | pieces | 145556 | 12 |
| Legal cases concluded to prevent legal risks and safeguard rights and interests | cases | 37 | 9 |
| Legal cases for safeguarding rights and interests | cases | 9 | 9 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Installation and replacement of switches (GSRC Line Operations Including Entrusted Lines) | units | 330 | 11 |
| Number of Audit Committee meetings convened | meetings | 6 | 6 |
| Number of branches covered by internal control process | branches | 11 | 6 |
| Number of pre-discussion Party Committee decision matters | matters | 62 | 6 |
| Number of regular reports published | 5 | 8 | |
| Number of workflows covered by internal control process (headquarters) | workflows | 40 | 6 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Added value per share created for society | RMB/share | 1.41 | 26 |
| Number of Party Committee decision matters discussed | matters | 131 | 6 |
| Number of Party Committee meetings held | meetings | 23 | 6 |
| Number of general manager office meetings convened | meetings | 20 | 6 |
| Number of questions answered in E-interaction Zone of SSE | 21 | 8 | |
| Number of shareholders’ meetings convened | meetings | 1 | 6 |
| Shareholder basic earning per share | RMB/share | -0.14 | 26 |
| Tax paid | RMB | 421000000 | 9 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Amount donated to industrial public welfare projects | RMB | 55000 | 18 | |
| Annual revenue from other railway-related services | billion RMB | 1.187 | 15 | |
| Charitable donations | million RMB | 0.055 | 26 | |
| Number of employees in need visited through public welfare projects | 5725 | 18 | ||
| Number of employees participating in public welfare activities | 12000 | 18 | ||
| Number of employees subsidized through public welfare projects in the railway industry | 6610 | 18 | ||
| Rice purchased for poverty alleviation | kg | 90000 | 18 | |
| Social contribution value per share | RMB/share | 1.21 | 1.27 | 26 |
| Tax revenue contributed to the state in the whole year | million RMB | 421.32 | 26 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | t | 0.176 | 0.176 |
| PM Emission Intensity (By Logistics) | kg/million ton-km | 0.01 | 0.01 |
| SOₓ Emission Intensity (By Logistics) | kg/million ton-km | 0.02 | 0.01 |
| SOₓ Emissions | t | 0.525 | 0.259 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total GHG Emissions Intensity (By Product Weight) | kg/million ton-km | 0.05 | 0.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | ton/million ton-km | 5.79 | 6.19 |
| Diesel Fuel Consumption | t | 48678.378 | 49506.447 |
| Energy Consumption Intensity (By Unit Product) | ton/million ton-km | 5.79 | 6.19 |
| Grid Electricity Consumption | kWh | 316233764 | 345598514 |
| Natural Gas Consumption | m³ | 788100 | 746200 |
| Purchased Electricity | kWh | 316233764 | 345598514 |
| Total Electricity Consumption Intensity (By Unit Product) | kWh/10000 ton kilometer | 139.52 | 141.15 |
| Total Energy Consumption | ton | 149058.13 | 147155.25 |
| Total Indirect Energy Consumption | kWh | 316233764 | 345598514 |
| Total Non-Renewable Fuel Consumption | ton | 57360.29 | 56016.98 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Discharge of Industrial Wastewater | kt | 1249.44 | 1048.22 |
| Water Consumption in Production and Operation | ton | 1487.77 | 1234.69 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | persons | 4826 | 5192 |
| Number of Employees Aged 30-50 | persons | 18731 | 19459 |
| Number of Employees Aged Above 50 | persons | 9595 | 10011 |
| Number of Employees Aged Below 30 | persons | 12960 | 11146 |
| Number of Female Employees | persons | 9874 | 9819 |
| Number of Male Employees | persons | 31412 | 30797 |
| Number of Master's Degree Employees | persons | 157 | 161 |
| Number of Total Employees | persons | 41286 | 40616 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020-2021 |
|---|---|---|
| Turnover Rate of Bachelor's Degree Employees | % | 7.58 |
| Turnover Rate of Below Junior College Employees | % | 5.55 |
| Turnover Rate of Employees Aged 30-50 | % | 9.49 |
| Turnover Rate of Employees Aged Above 50 | % | 4.34 |
| Turnover Rate of Employees Aged Below 30 | % | -14 |
| Turnover Rate of Female Employees | % | -0.56 |
| Turnover Rate of Male Employees | % | -1.96 |
| Turnover Rate of Master's Degree Employees | % | 2.55 |
| Turnover Rate of Total Employees | % | -1.62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 |
| Number of Work-related Fatalities | persons | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 1447 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of People Receiving Training on Work Safety | instances | 273786 |
| Number of Production Safety Emergency Drills | drills | 150 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Instances of participation in continuing education | instances | 18829 |
| Instances of participation in factory leader training | instances | 1624 |
| Instances of participation in other training | instances | 452905 |
| Instances of participation in technical competition and post training | instances | 451924 |
| Instances of participation in vocational training programs | instances | 1219418 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Director and Above) | hours | 124 |
| Average Training Hours (Middle Management) | hours | 106 |
| Average Training Hours (Senior Management) | hours | 124 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Local Suppliers | suppliers | 17 |
| Number of Total Suppliers | suppliers | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 12000 | |
| Total Public Welfare Donations | million RMB | 0.055 |