Announcement - Corporate Social Responsibility Report of Bank of China Limited for 2021 (Environmental Social Governance)

Year: 2021
Published: 2022-03-29
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 Report Pages
COD emission reduction attributed to green loans (10000 tons) 10000 tons 67 57

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
CO2 equivalent emission reduction attributed to green loans (10000 tons) 10000 tons 25380 57
Greenhouse gas emission (tCO2e) within Scope 1 tCO2e 88118 77214 79309 57
Greenhouse gas emission (tCO2e) within Scope 2 tCO2e 1498483 1435340 1454751 57
Greenhouse gas emissions intensity per FTE (tCO2e/FTE) tCO2e/FTE 5.12 4.89 4.99 57
Total greenhouse gas emission (tCO2e) tCO2e 1587180 1512554 1534600 57

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 Report Pages
Discharge of hazardous waste ton 6.34 57

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Discharge of non-hazardous waste ton 1127 1064 1120 57

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Ammonia nitrogen emission reduction attributed to green loans (10000 tons) 10000 tons 52 57
Nitrogen oxides emission reduction attributed to green loans (10000 tons) 10000 tons 1374 57

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Sulfur dioxide emission reduction attributed to green loans (10000 tons) 10000 tons 1385 57

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Balance of green credit in the Chinese mainland denominated (RMB billion) RMB billion 14086 57
Diesel oil consumption ton 482 482 463 57
Electric power consumption by the Data Centre MWh 661133 585547 506101 57
Electrical power consumption by offices MWh 1156600 1164930 1279708 57
Electrical power consumption of the Head Office and the institutions based in Beijing (MWh) MWh 122118 121812 123482 57
Gasoline consumption ton 14876 12568 12400 57
Gasoline consumption of the Head Office and the institutions based in Beijing (liter) liter 44288 36514 29478 57
Heat consumption MKJ 2218428 2251532 2214424 57
Natural gas consumption 10000 m³ 1833 1638 1779 57
Number of smart counters 13305 19044 32367 59
Total energy consumption MWh 2582675 2717945 2754463 57

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Total cycling use of water ton 74918 66188 54477 57
Total water consumption ton 390134 336100 358877 57

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Water conservation attributed to green loans (10000 tons) 10000 tons 12992 57

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Office paper consumption (tons) tons 59.4 53.4 65.1 58
Paper conservation (tons) tons -11.74 -6.4 -11.7 58
Paper consumption attributed to credit card e-bill (100 million) 100 million 2.57 3.96 58
Paper consumption of newly issued credit card statements and envelopes (10000) 10000 1561.41 58

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2019 2020 2021 Report Pages
Accumulated issuance scale of green bonds over the years (USD100 million) USD100 million 107 57
Land total conservation attributed to green loans (10000 mu) 10000 mu 11702 57
Rate of outlets substituted by scenarios (%) % 62.16 64.1 65.28 60
YoY growth of balance of green credits in the Chinese mainland (%) % 57 57

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Amount of pension funds in the Bank’s custody (RMB100 million) RMB100 million 1017.92 1415.45 59
Amount of pension funds under custody (RMB100 million) RMB100 million 592.87 783.52 59
Coverage of social insurance (%) % 100 100 100 58
Execution of employment contracts (%) % 100 100 100 58
Income tax expense (RMB million) RMB million 48754 41282 49281 59
Number of employees 309384 309064 306322 58
Number of employees aged 30 and below 73355 66995 58
Number of employees aged 31–50 189454 185197 58
Number of employees aged 51 and above 46275 53410 58
Number of employees from campus recruitment 9218 9610 58
Number of employees from social recruitment 1005 611 58
Number of employees having intermediate and junior professional and technical positions 35000 196000 58
Number of employees having senior professional and technical positions 4308 6280 58
Number of employees in Hong Kong, Macao & Taiwan 19258 14995 14148 58
Number of employees in the mainland of China 284044 283312 280908 58
Number of expatriates 1877 1956 2051 58
Number of female employees 177215 177168 174935 58
Number of interns accepted 517 655 58
Number of local employees at overseas institutions 23643 24370 23992 58
Number of male employees 132169 131916 131387 58
Number of minority employees 12843 13073 13260 58
Number of new employees of the year 12089 11468 10221 58
Number of small and micro business owners with bank granted loans (thousand) thousand 497.9 4637.04 60
Percentage of female employees (%) % 57.28 57.32 57.11 58
Percentage of female mid-to-senior-level managers (%) % 33.24 30.79 58
Percentage of male mid-to-senior-level managers (%) % 66.76 69.21 58
Percentage of scientific and technical personnel (%) % 2.49 3.07 58
Return on average equity (%) % 11.45 11.15 11.28 59

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 Report Pages
Employee turnover (%) % 2.5 58
Female employee turnover (%) % 2.6 58
Male employee turnover (%) % 2.4 58

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 Report Pages
Number of occupational injury cases involving employees of the Head Office 7 3 58

Lost days due to work injury.

Indicator Unit 2021 Report Pages
Workdays lost due to work-related injury 100 58

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of employees receiving physical examination in the Head Office 4179 4144 4985 58

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
Employees trained 2927903 2498657 2663696 58
Number of average monthly active users on the BOC training cloud platform 137331 234170 58
Number of courses offered on the BOC training cloud platform 14463 25072 58
Number of employees trained (%) % 95.89 97.01 58
Number of female employees participating in training 174054 175377 58
Number of male employees participating in training 127438 130847 58
Number of mid-level management participating in training 321541 265698 58
Number of non-management employees participating in training 2161168 2383705 58
Number of registered users on the BOC training cloud platform 314141 315674 58
Number of senior management participating in training 15548 14293 58

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average length of employee training (hours) hours 59.35 48.32 58
Average length of female employee training (hours) hours 51.24 46.3 58
Average length of male employee training (hours) hours 62.1 51.74 58
Average length of mid-level management training (hours) hours 87.92 61.99 58
Average length of non-management employees training (hours) hours 58.8 41.34 58
Average length of online learning on the BOC training cloud platform (hours/person) hours/person 40.63 43.55 58
Investments into employee training (RMB10000) RMB10000 79217 53804 81386 58
Participation in BOC training cloud platform by employees (person-times) person-times 2498657 2663696 58

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Balance of (loans for) micro and small business owners (RMB100 million) RMB100 million 2143 3360 60
Balance of all loans in support of strategic emerging industries (RMB100 million) RMB100 million 2222.43 5215.78 60
Balance of financing for core enterprises in the supply chain (RMB100 million) RMB100 million 40000 47231 60
Balance of financing for upstream and downstream enterprises in the industrial chain (RMB100 million) RMB100 million 7818 9210 60
Balance of government-subsidised loans (RMB100 million) RMB100 million 1514.45 1494.41 60
Balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements (RMB100 million) RMB100 million 611661.62 881502.5 60
Balance of loans for micro and small business owners (RMB100 million) RMB100 million 19137.19 25560.85 60
Balance of loans for private enterprises (RMB100 million) RMB100 million 1.76 2.44 60
Balance of loans for small and medium-sized enterprises (SMEs) (RMB100 million) RMB100 million 374715.57 429355.6 60
Balance of loans granted to poverty-stricken areas (RMB100 million) RMB100 million 3028.8 3067.8 59
Balance of loans newly extended to a variety of agricultural production fields (RMB100 million) RMB100 million 3323 4686 60
Balance of newly approved or extended loans to agriculture (RMB100 million) RMB100 million 15185 17408 60
Balance of personal business start-up loans (RMB100 million) RMB100 million 22.73 26.32 60
Growth rate of loans for SMEs (%) % 11.09 14.75 60
Growth rate of loans for micro and small business owners (%) % 16.77 19.97 60
Growth rate of the Bank granted loans (%) % 10.19 29.51 60
Growth rate of the balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements (%) % 48.12 31.15 60
Number of county-level outlets 3016 2981 2934 60
Number of operating outlets in the mainland 10652 10487 13082 59
Number of outlets in national-level rural revitalisation assistance counties 29 32 34 60
Total assets (RMB million) RMB million 22769744 24406429 26772428 59
Underwriting scale of issuance of domestic green bonds (RMB100 million) RMB100 million 1294 57
Underwriting scale of issuance of overseas green bonds (USD100 million) USD100 million 234 57

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Cost to bill mailing (RMB100 million) RMB100 million 3.66 4.19 4.89 60
Coverage rate of smart outlets (%) % 100 100 100 59
Electronic reconciliation rate (%) % 96.64 97.8 98.52 60
Number of credit cards issued this year (10000) 10000 67.39 332.28 58
Number of intelligent outlets 3371 7047 10382 59
Number of mobile banking customers (in 10000) 10000 188082 210505 235318 59
Number of monthly active users of mobile banking APP (in 10000) 10000 47649 63031 71041 59
Number of personal accounts of enterprise annuities under the Bank’s management (in 10000) 10000 341.36 367.59 59
Number of personal customers through mobile banking (in 10000) 10000 32298 39384 59
Total profit before income tax (RMB million) RMB million 250645 246378 276620 59
Transactions intercepted by the 'Transaction Defence' system (RMB100 million) RMB100 million 82.39 119.84 150.7 59

Description of quality assurance process and recall procedures.

Indicator Unit 2021 Report Pages
Number of tablet-version smart counters 10853 59

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2019 2020 2021 Report Pages
Capital adequacy ratio (%) % 15.59 16.22 16.63 59
Capital and reserves attributable to equity holders of the Bank (RMB million) RMB million 1851701 2038419 2225153 59
Number of suspicious transactions intercepted by the 'Transaction Defence' system (in 10000) 10000 34.3 52 87.9 59

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2020 2021 Report Pages
Including: Documents issued at A share market 127 132 60
Including: English documents issued at H share market 105 130 60
Including: Investor conferences and meetings held 179 179 60
Including: Investor conferences held 179 178 60
Including: Responses to emails through the IR mailbox 98 60
Including: Responses to questions posted on interactive online platform run by SSE 73 60

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 Report Pages
Number of anti-counterfeit money education events (in 10000) 10000 5600 59
Number of anti-counterfeit money materials distributed (10000 copies) 10000 copies 244 277 59

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2020 2021 Report Pages
Coverage ratio of county-level institutions (%) % 61.42 62.07 62.52 60
Cumulative number of financial education events for the public 22211 59722 59
Number of beneficiaries of personal business start-up loans 18119 15458 60
Number of customers receiving anti-counterfeit money education (in 10000) 10000 1225 59
Number of events for communication with investors 175 180 60
Number of people receiving financial education (in 10000) 10000 9997 56295 59

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 2021 Report Pages
Accumulated credit granted to winter sports projects of Beijing 2022 Olympic Winter Games (RMB100 million) RMB100 million 567 615 60
Amount of government-sponsored student loans (RMB million) RMB million 2365 2191 2139 59
Amount of government-sponsored student loans cumulatively granted (RMB100 million) RMB100 million 240.53 246.12 250.72 59
Donations (RMB million) RMB million 117.6 162.28 98.54 59
Social contribution per share (RMB) RMB 1.86 1.98 2.6 59
Total credit approved for winter sports projects of Beijing 2022 Olympic Winter Games (RMB100 million) RMB100 million 553 708 60

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) tCO2e 88118 77214 79309
Indirect Energy Emissions (Scope 2) tCO2e 1498483 1435340 1454751
Total GHG Emissions tCO2e 1587180 1512554 1534600
Total GHG Emissions Intensity (By FTE) tCO2e/FTE 5.12 4.89 4.99

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021
Total Hazardous Waste ton 6.34

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Non-Hazardous Waste Disposed ton 1127 1064 1120
Paper Waste tons 59.4 53.4 65.1

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
Ammonia Nitrogen Emissions Reduction Compared to Last Year 10000 tons 52
NOx Emissions Reduction Compared to Last Year 10000 tons 1374

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption ton 482 482 463
Gasoline Consumption ton 14876 12568 12400
Natural Gas Consumption 10000 m³ 1833 1638 1779
Purchased Electricity MWh 661133 585547 506101
Purchased Heating MKJ 2218428 2251532 2214424
Total Energy Consumption MWh 2582675 2717945 2754463

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Recycled Water Percentage % 19.2 19.7 15.2
Recycled Water Usage ton 74918 66188 54477
Water Consumption ton 390134 336100 358877

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021
Water Consumption Reduction Compared to Last Year tons 129920000

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2019 2020 2021
Packaging Material Consumption (Paper) tons -11.74 -6.4 -11.7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Employees Aged 30-50 189454 185197
Number of Employees Aged Above 50 46275 53410
Number of Employees Aged Below 30 73355 66995
Number of Employees in Hong Kong and Mainland China 303302 298307 295056
Number of Employees in Mainland China 284044 283312 280908
Number of Female Employees 177215 177168 174935
Number of Interns 517 655
Number of Male Employees 132169 131916 131387
Number of New Employees 12089 11468 10221
Number of New Employees (On-campus Recruitment) 9218 9610
Number of New Employees (Social Recruitment) 1005 611
Number of Total Employees 309384 309064 306322
Percentage of Female Employees % 57.28 57.32 57.11

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021
Turnover Rate of Female Employees % 2.6
Turnover Rate of Male Employees % 2.4
Turnover Rate of Total Employees % 2.5

Lost days due to work injury.

Standard Indicator Unit 2021
Lost Days Due to Work-related Injuries workdays 100

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Health Check Coverage for Employees persons 4179 4144 4985

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021
Percentage of Employees Trained % 95.89 97.01
Percentage of Trained Female Employees % 57.72 57.27
Percentage of Trained General Employees % 86.53 89.53
Percentage of Trained Male Employees % 42.28 42.73
Percentage of Trained Middle Management % 12.87 9.97
Percentage of Trained Senior Management % 0.6 0.54

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021
Average Training Hours (Female) hours 51.24 46.3
Average Training Hours (General Staff) hours 58.8 41.34
Average Training Hours (Male) hours 62.1 51.74
Average Training Hours (Middle Management) hours 87.92 61.99
Average Training Hours per Employee hours 59.35 48.32

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021
Number of Anti-corruption Training Session sessions 5600

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2019 2020 2021
Investment in Education Donation RMB million 2365 2191 2139
Total Public Welfare Donations RMB million 117.6 162.28 98.54