2021 CORPORATE SOCIAL RESPONSIBILITY REPORT

Company: CEB BANK (6818)
Year: 2021
Published: 2022-03-25
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2019 2020 2021 Report Pages
Direct discharges & emissions (Category I) Ton 5502.59 5087.59 5386.28 50
Indirect discharges & emissions (Category II) Ton 83489.07 62154.75 63030.11 50
Nitrogen oxide emissions Ton 0.44 0.42 0.33 50

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Greenhouse gas emissions per capita (Category I & Category II) Ton/person 3.57 3.19 2.71 50
Greenhouse gas emissions per square meter of floor area (Category I & Category II) Ton/m² 0.12 0.1 0.1 50
Sulfur dioxide emissions Ton 0.01 0.01 0.01 50
Total greenhouse gas emissions (Category I & Category II) Ton 88491.66 96472.33 68416.38 50

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Hazardous waste per capita Ton/person 0.0004 0.0006 0.0002 50
Hazardous waste per square meter of floor area Ton/m² 0.0003 0.0004 0.0001 50
Total hazardous waste Ton 0.001 0.0014 0.0006 50

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Non-hazardous waste per capita Ton/person 1.753 1.971 2.309 50
Non-hazardous waste per square meter of floor area Ton/m², Ton/person 0.003 0.003 0.0004 50

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Diesel consumption of facilities /, MWh 3504.5 1134.4 491.91 50
Direct energy consumption MWh 8716 8736.3 8393.6 50
Energy consumption per capita MWh/person 4.81 5.1 4.63 50
Energy consumption per square meter of floor area MWh/m² 0.16 0.19 0.17 50
Fuel consumption of official vehicles /, MWh 5211.5 4094.6 5238.9 50
Gas consumption of facilities /, MWh 2886.07 2725.64 1663.7 50
Indirect energy consumption MWh 110417 115279.4 108437.02 50
Purchased electricity power consumption MWh 108265.33 112733.4 108437.02 50
Purchased electricity power consumption of the Head Office MWh 4185 4185 4185 50
Total energy consumption MWh 119133 124015.6 116830.3 50

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Daily water consumption Ton 316547.02 310875.03 320156.48 50
Daily water consumption of the Head Office Ton 15294.82 15294.82 15294.82 50
Daily water consumption per capita Ton/person 12.78 12.78 12.71 50
Daily water consumption per square meter of floor area Ton/m² 0.76 0.74 0.77 50

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 Report Pages
Total copy paper consumption Ton 4803.9 6184 6158.64 50

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Labor contract signing rate % 100 100 100 54
Number of disabled employees Person 19 17 11 52
Number of employees Person 45618 46136 46175 52
Number of employees by educational background - with master's degree and above Person 6742 7437 8215 52
Number of employees by management level - Senior Management members Person 386 384 387 52
Number of employees graduating from junior college and below Person 6417 5521 5319 52
Number of employees in the Head Office Person 6827 7319 7526 52
Number of employees with bachelor's degree Person 32459 32958 32641 52
Number of ethnic minority employees Person 1464 1481 1540 52
Number of female employees Person 25536 25756 25908 52
Number of foreign employees Person 6 4 7 52
Number of male employees Person 20082 20351 20267 52
Number of middle-level cadres Person 4489 4685 4785 52
Number of new employees Person 3767 2862 2662 52
Number of primary-level employees Person 40743 41247 41003 52
Percentage of female trainees % 100 100 100 54
Percentage of male trainees % 100 100 100 54
Proportion of disabled employees 0.04 0.04 0.02 52
Ratio of male to female employees 0.79 0.79 0.78 52
Social security coverage rate % 100 100 100 54
Total employees by age - 30 to 39 years old Person 17227 14042 12282 52
Total employees by age - <30 years old Person 7825 8740 9396 52
Total employees by age - ≥40 years old Person 20566 23534 24597 52
Total employees by region - Domestic Person 45811 52
Total employees by region - Overseas Person 364 52

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Contracted employee turnover rate by age - 30 to 39 years old % 5.01 3.96 4.43 52
Contracted employee turnover rate by age - <30 years old % 5.52 5.97 6.78 52
Contracted employee turnover rate by age - Employee turnover rate % 4.65 4.16 4.58 52
Contracted employee turnover rate by age - ≥40 years old % 1.45 1.66 1.68 52

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
Middle-level management members trained Person-time 45765 77436 84572 54
Number of Level 1 service experts rated by the Bank Person 147 206 233 55
Number of Level 2 service experts rated by the Bank Person 789 996 1000 55
Number of staff training programs Session 7099 7049 7185 54
Percentage of Senior Management trainees % 100 100 100 54
Percentage of middle-level management trainees % 100 100 100 54
Percentage of primary-level trainees % 100 100 100 54
Primary-level employees trained Person-time 292219 668593 719370 54
Senior Management members trained Person-time 3058 2435 3288 54
Staff trained Person-time 414042 744172 807255 54

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of community banks / 578 496 483 55
Number of corporate accounts opening bank-wide / 181868 170699 171098 55
Number of private banking customers / 32207 32407 40112 55

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Supplier review coverage rate % 100 100 100 55

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 2021 Report Pages
Customer complaint closing rate % 99.98 99.97 99.97 55
Number of customer complaints received / 5613 21733 132972 55
Number of mobile banking customers 10000 accounts 3736 4645 5252 55
Satisfaction rate for customer complaints % 99.88 95.97 96.55 55

The types of emissions and respective emissions data.

Standard Indicator Unit 2019 2020 2021
NOₓ Emissions Ton 0.44 0.42 0.33
SOₓ Emissions Ton 0.01 0.01 0.01

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Total GHG Emissions Ton 88491.66 96472.33 68416.38
Total GHG Emissions Intensity (By Area) Ton/m² 0.12 0.1 0.1
Total GHG Emissions Intensity (By Employee) Ton/person 3.57 3.19 2.71

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Total Hazardous Waste Ton 0.001 0.0014 0.0006
Total Hazardous Waste Intensity (By Area) Ton/m² 0.0003 0.0004 0.0001
Total Hazardous Waste Intensity (By Employee) Ton/person 0.0004 0.0006 0.0002

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Total Non-Hazardous Waste Intensity (By Area) Ton/m² 0.003 0.003 0.0004
Total Non-Hazardous Waste Intensity (By Employee) Ton/person 1.753 1.971 2.309

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption MWh 3504.5 3438 1491
Energy Consumption Intensity (By Area) MWh/m² 0.16 0.19 0.17
Energy Consumption Intensity (By Employee) MWh/person 4.81 5.1 4.63
Natural Gas Consumption MWh 1203.7 1663.7
Purchased Electricity MWh 108265.33 112733.4 108437.02
Total Direct Energy Consumption MWh 8716 8736.3 8393.6
Total Energy Consumption MWh 119133 124015.6 116830.3
Total Indirect Energy Consumption MWh 110417 115279.4 108437.02

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Water Consumption Ton 316547.02 310875.03 320156.48
Water Consumption in Office Ton 15294.82 15294.82 15294.82

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Bachelor's Degree Employees Person 32459 32958 32641
Number of Below Junior College Employees Person 6417 5521 5319
Number of Employees Aged 30-50 Person 17227 14042 12282
Number of Employees Aged Above 50 Person 20566 23534 24597
Number of Employees Aged Below 30 Person 7825 8740 9396
Number of Employees in Mainland China Person 45811
Number of Employees in Overseas Person 364
Number of Female Employees Person 25536 25756 25908
Number of General Employees Person 40743 41247 41003
Number of Male Employees Person 20082 20351 20267
Number of Master's Degree Employees Person 6742 7437 8215
Number of Middle Management Employees Person 4489 4685 4785
Number of New Employees Person 3767 2862 2662
Number of Senior Management Employees Person 386 384 387
Number of Total Employees Person 45618 46136 46175
Percentage of Bachelor's Degree Employees % 71.19 71.43 70.68
Percentage of Below Junior College Employees % 14.07 11.96 11.52
Percentage of Employees Aged 30-50 % 37.78 30.44 26.6
Percentage of Employees Aged Above 50 % 45.07 51.01 53.26
Percentage of Employees Aged Below 30 % 17.15 18.95 20.35
Percentage of Employees in Mainland China % 99.21
Percentage of Employees in Overseas % 0.79
Percentage of Female Employees % 55.96 55.87 56.11
Percentage of General Employees % 89.31 89.38 88.8
Percentage of Male Employees % 44.04 44.13 43.89
Percentage of Master's Degree Employees % 14.79 16.12 17.79
Percentage of Middle Management Employees % 9.84 10.15 10.36
Percentage of New Employees % 8.26 6.2 5.76
Percentage of Senior Management Employees % 0.85 0.83 0.84

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Turnover Rate of Employees Aged Below 30 % 5.52 5.97 6.78
Turnover Rate of Total Employees % 4.65 4.16 4.58

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019 2020 2021
Percentage of Trained General Employees % 100 100 100
Percentage of Trained Middle Management % 100 100 100
Percentage of Trained Senior Management % 100 100 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019 2020 2021
Complaint Growth Rate % 287.3 511.7
Complaints Handling Rate % 99.98 99.97 99.97
Satisfaction Rate of Customer Complaint Handling % 99.88 95.97 96.55
Total Number of Customer Complaints / 5613 21733 132972