2021 CSR Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NOx emissions at the Head Office | ton | 0.8604 | 108 |
| PM emissions at the Head Office | ton | 0.0976 | 108 |
| SOx emissions at the Head Office | ton | 0.0163 | 108 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Annual carbon emission reduction from carbon emission reduction loans | tons of carbon dioxide equivalent | 658300 | 90 |
| Carbon emission reduction loans granted | billion RMB | 3.662 | 90 |
| Direct greenhouse gas emissions, Head Office's buildings (parks), per capita | tons of CO₂ equivalent per capita | 9.17 | 106 |
| Direct greenhouse gas emissions, Head Office's buildings (parks), total | tons of CO₂ equivalent | 3255.22 | 106 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Fluorescent tubes transferred and disposed of (Head Office) | kg | 450 | 105 |
| Laptop electronic waste discharge from the Head Office | piece | 626 | 108 |
| Laptop electronic waste discharge per capita from the Head Office | piece/person | 0.05889 | 108 |
| Printer electronic waste discharge from the Head Office | piece | 284 | 108 |
| Printer electronic waste discharge per capita from the Head Office | piece/person | 0.02672 | 108 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Display electronic waste discharge from the Head Office | piece | 1079 | 108 |
| Display electronic waste discharge per capita from the Head Office | piece/person | 0.10151 | 108 |
| Household waste discharge from the Head Office | ton | 2013 | 108 |
| Household waste discharge per capita from the Head Office | ton/person | 0.1894 | 108 |
| Kitchen waste (including wet waste) discharge from the Head Office | ton | 729 | 108 |
| Kitchen waste (including wet waste) discharge per capita from the Head Office | ton/person | 0.0686 | 108 |
| Mainframe electronic waste discharge from the Head Office | piece | 1079 | 108 |
| Mainframe electronic waste discharge per capita from the Head Office | piece/person | 0.10151 | 108 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2025 | Report Pages |
|---|---|---|---|---|
| Number of projects receiving carbon-reduction supporting tool funds from PBOC | 96 | 90 | ||
| Targeted reduction in greenhouse gas emissions for Head Office buildings (parks) in 2025 compared to 2021 | 30% | 104 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Targeted reduction in non-hazardous waste for Head Office buildings (parks) in 2025 compared to 2021 | 10% | 104 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Distance traveled by light vehicles (2.5-3.5 tons) at the Head Office | km | 70094 | 107 |
| Distance traveled by light vehicles (3.5-5.5 tons) at the Head Office | km | 53822 | 107 |
| Distance traveled by light vehicles (<= 2.5 tons) at the Head Office | km | 504703 | 107 |
| Distance traveled by medium and heavy vehicles (5.5-15 tons) at the Head Office | km | 35797 | 107 |
| Gas consumption, Head Office's buildings (parks), per capita | m³ per capita | 141.74 | 106 |
| Gas consumption, Head Office's buildings (parks), total | m³ | 1506700 | 106 |
| Power consumption, Head Office's buildings (parks), per capita | kWh per capita | 11254.47 | 106 |
| Power consumption, Head Office's buildings (parks), total | kWh | 119635000 | 106 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Water consumption, Head Office's buildings (parks), per capita | tons per capita | 28.39 | 106 |
| Water consumption, Head Office's buildings (parks), total | tons | 301800 | 106 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Targeted reduction in electricity consumption for Head Office buildings (parks) in 2025 compared to 2021 | 5% | 104 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Targeted reduction in water consumption for Head Office buildings (parks) in 2025 compared to 2018 | 5% | 104 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Loans to the clean-energy industry | RMB billion | 87.612 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Fortune Global 500 Ranking | rank | 137 | 14 | ||
| Return on average equity (%) | % | 11.2 | 10.35 | 10.76 | 11 |
| Weight of indicators to serve the real economy in performance evaluation system of provincial and directly-managed branches | % | 19 | 63 | ||
| return on equity | % | 0.8 | 7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2021 | Report Pages |
|---|---|---|---|---|
| Work-related death rate | % | 0.012 | 0.003 | 118 |
| Work-related deaths | 1 | 2 | 118 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | 40.5 | 6471.5 | 118, 142 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of confirmed cases and isolated employees covered by anti-pandemic special funds | employees | 800 | 131 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employees studied on the e-Campus network platform (internal control, case prevention, anti-fraud, and other professional fields) | employees | 10000 | 43 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Input into science and technology (year-on-year growth) | 51.43% | 8 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Balance of corporate substantial loans in RMB | billion RMB | 3502.6 | 63 | ||
| Balance of green loans | RMB billion | 476.763 | 8 | ||
| Balance of inclusive loans to MSEs | RMB billion | 338.819 | 8 | ||
| Balance of standardized online product (Inclusive E-loan) | RMB billion | 184.823 | 26 | ||
| Balance of unified loans for rural vitalization | RMB billion | 654.461 | 8 | ||
| Financial support for Seaspan to purchase eight containerships (Tokyo Branch) | USD million | 634 | 53 | ||
| Outstanding loans, agro-related (RMB billion) | RMB billion | 607.782 | 631.313 | 654.461 | 11 |
| Outstanding loans, central and western China (RMB billion) | RMB billion | 1518.2 | 1761 | 1996.036 | 11 |
| Outstanding loans, micro-, small- and medium-sized enterprises (RMB billion) | RMB billion | 1564.401 | 1842.536 | 2102.624 | 11 |
| Share of net increase in inclusive loans for MSEs from standardized online product (Inclusive E-loan) | 80.17% | 26 | |||
| Share of net increase in number of inclusive customers of loans for MSEs | 93.24% | 26 | |||
| Total assets (RMB billion) | RMB billion | 9905.6 | 10697.616 | 11665.757 | 11 |
| Total loans (RMB billion) | RMB billion | 5304.275 | 5848.424 | 6560.4 | 11 |
| Year-on-year growth of green loans | 31.37% | 8 | |||
| Year-on-year growth of inclusive loans to MSEs | 49.23% | 8 | |||
| Year-on-year growth of loans to the clean-energy industry | 90.57% | 8 | |||
| Year-on-year growth of unified loans for rural vitalization | 14.13% | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Charges assumed by the bank for collateral assessment, mortgage registration, and other intermediary fees | million RMB | 330 | 63 | ||
| Core Tier-1 capital adequacy (%) | % | 11.22 | 10.87 | 10.62 | 11 |
| Increase in number of free service charge items | 10 | 63 | |||
| Increase in weight of indicators to serve the real economy in performance evaluation system | percentage points | 4 | 63 | ||
| Number of complaints handled | 162000 | 84 | |||
| Number of customers of inclusive loans for MSEs | 140900 | 26 | |||
| Time for handling complaints | 7*24h manual service | 84 | |||
| Total profits from branches outside Chinese mainland (RMB billion) | RMB billion | 6.363 | 6.109 | 5.701 | 11 |
| incremental credit to the real economy | RMB | 1000000000000 | 7 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of people covered by copyright and trademark training | people | 2500 | 43 |
| Number of trademark registrations obtained | registrations | 58 | 43 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy (%) | % | 14.83 | 15.25 | 15.45 | 11 |
| Impaired loan ratio (%) | % | 1.47 | 1.67 | 1.48 | 11 |
| Provision coverage (%) | % | 171.77 | 143.87 | 166.5 | 11 |
| Tier-1 capital adequacy (%) | % | 12.85 | 12.88 | 13.01 | 11 |
| capital adequacy ratio | % | 15.45 | 7 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of offline anti-money laundering and related legal publicity and compliance publicity lectures | sessions | 910 | 43 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of anti-money laundering and related legal publicity and compliance publicity lectures | sessions | 1026 | 43 |
| Number of compliance training sessions | sessions | 818 | 43 |
| Number of offline compliance training sessions | sessions | 495 | 43 |
| Number of online anti-money laundering and related legal publicity and compliance publicity lectures | sessions | 116 | 43 |
| Number of people covered by compliance training sessions | people | 77214 | 43 |
| Number of publicity activities on the rule of law (including Constitution, Civil Code, personal information protection, consumer rights protection, anti-money laundering) | activities | 924 | 43 |
| Number of video compliance training sessions | sessions | 323 | 43 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Donations to poverty-stricken county pairs by the Head Office | RMB million | 230 | 8 |
| Investment in funding poverty-stricken students in Hong Kong for education in mainland China | HKD | 740000 | 131 |
| Loans offered by Shaanxi Branch to guarantee food supply in Xi'an during lockdown | RMB | 50000000 | 131 |
| Number of people covered by publicity activities on the rule of law | people | 2330000 | 43 |
| Number of poverty-stricken students in Hong Kong funded for education in mainland China | students | 70 | 131 |
| Number of strategic action plans for elderly care finance set by BoCom Elderly Care | strategic action plans | 20 | 80 |
| Top 1000 World Banks Ranking | rank | 11 | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Anti-pandemic special funds allocated to cover high and medium risk institutions and confirmed/isolated employees | RMB | 17056000 | 131 | ||
| Anti-pandemic special funds allocated to employees for minimum travel during Spring Festival | RMB | 5826100 | 131 | ||
| Increase in balance of corporate substantial loans in RMB | billion RMB | 359.5 | 63 | ||
| Increase in balance of corporate substantial loans in RMB (percentage) | % | 11.44 | 63 | ||
| Number of employees receiving anti-pandemic special funds for minimum travel during Spring Festival | employees | 20000 | 131 | ||
| Number of high and medium risk institutions covered by anti-pandemic special funds | institutions | 36 | 131 | ||
| Taxes (RMB billion) | RMB billion | 30.025 | 32.894 | 29.183 | 11 |
| Total cash dividend distributed (tax inclusive) | billion RMB | 23.541 | 39 | ||
| Weighted average interest rate of carbon emission reduction loans | % | 4.29 | 90 | ||
| social contribution per share | RMB | 4.9 | 7 |
Other aspects.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Dividend distribution (RMB billion) | RMB billion | 23.393 | 23.541 | 26.289 | 11 |
| Dividend per share (RMB) | RMB | 0.315 | 0.317 | 0.354 | 11 |
| Net profits (RMB billion) | RMB billion | 77.281 | 78.274 | 87.581 | 11 |
| Total assets of branches outside Chinese mainland (RMB billion) | RMB billion | 1164.018 | 1240.992 | 1187.234 | 11 |
| Total assets of controlled non-bank subsidiaries (RMB billion) | RMB billion | 389.718 | 483.712 | 531.304 | 11 |
| Total profits of controlled non-bank subsidiaries (RMB billion) | RMB billion | 5.379 | 8.024 | 10.655 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | ton | 0.0976 |
| NOₓ Emissions | ton | 0.8604 |
| SOₓ Emissions | ton | 0.0163 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO₂ equivalent | 3255.22 |
| Total GHG Emissions | tons of CO2 equivalent | 97527.63 |
| Total GHG Emissions Intensity (By Employee) | tons of CO₂ equivalent per capita | 9.17 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | piece | 284 |
| Hazardous Waste (Office) | kg | 450 |
| Total Hazardous Waste Intensity (By Employee) | piece/person | 0.05889 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 2013 |
| Non-Hazardous Waste (Electronic Waste) | piece | 1079 |
| Non-Hazardous Waste (Kitchen Waste) | ton | 729 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target GHG Emissions Reduction Percentage by 2025 Compared to 2021 | % | 30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Diesel Fuel Consumption | 8467 | |
| Gasoline Consumption | 74655 | |
| Natural Gas Consumption | m³ | 1506700 |
| Purchased Electricity | kWh | 119635000 |
| Total Energy Consumption | tons | 36055 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | tons | 301800 |
| Water Consumption Intensity (By Revenue) | tons per capita | 28.39 |
| Water Consumption in Office | tons | 301800 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | million kWh | |
| Electricity Usage Reduction Percentage Compared to Last Year | % | |
| Target Electricity Usage Reduction Percentage by 2025 Compared to 2023 | % | 5 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | ton |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Employees Aged 30-50 | |
| Number of Employees Aged Above 50 | |
| Number of Employees Aged Below 30 | |
| Number of Employees in Central China | |
| Number of Employees in Northeast China | |
| Number of Employees in Overseas | |
| Number of Employees in West China | |
| Number of Female Employees | |
| Number of Full-time Employees | |
| Number of Male Employees | |
| Number of Total Employees | |
| Percentage of Employees Aged 30-50 | % |
| Percentage of Employees Aged Above 50 | % |
| Percentage of Employees Aged Below 30 | % |
| Percentage of Female Employees | % |
| Percentage of Male Employees | % |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Central China | % |
| Turnover Rate of Employees in Northeast China | % |
| Turnover Rate of Employees in West China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2021 |
|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.005 | |
| Number of Fatalities as a Result of Work-related Injuries | 1 | 2 | |
| Number of Fatalities of the Last 3 Years | 3 | ||
| Number of Work-related Fatalities | 1 | 2 | |
| Work-related Fatalities Rate | % | 0.012 | 0.003 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 40.5 | 6471.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 95.45 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (General Staff) | hours |
| Average Training Hours (Senior Management) | hours |
| Average Training Hours per Employee | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Central China | 2807 | |
| Number of Suppliers in West China | 2256 | |
| Number of Total Suppliers | 15073 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Complaints Dealt with | 162000 | |
| Number of Products and Service Related Complaints | ||
| Total Number of Customer Complaints | 162000 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Trademark Registrations | registrations | 58 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit |
|---|---|
| Number of Confirmed Incidents of Corruption |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 1026 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | people | 77214 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Volunteers among Employees | employees | 72950 |
| Total Cash Donations | million RMB | 206.2498 |
| Total Public Welfare Donations | RMB | 51935200 |
| Total Volunteer Service Hours | hours | 281936 |