2021 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Business air travel (Scope 3) | tonnes | 1487 | N/A | N/A | 64 |
| Direct GHG emissions (Scope 1) | tonnes | 33 | 166 | 102 | 64 |
| Direct GHG emissions (Scope 1) - Backup generators | tonnes | 18 | 16 | 16 | 64 |
| Direct GHG emissions (Scope 1) - Corporate fleet | tonnes | 15 | 14 | 15 | 64 |
| Direct GHG emissions (Scope 1) - Refrigerants | tonnes | 136 | 71 | 64 | |
| Indirect GHG emissions (Scope 2 – location-based) | tonnes | 19634 | 19122 | 15973 | 64 |
| Indirect GHG emissions (Scope 2 – market-based) | tonnes | 19634 | 18952 | 14939 | 64 |
| Indirect GHG emissions (Scope 3) | tonnes | 2523 | 978 | 949 | 64 |
| Staff commuting | tonnes | 888 | 880 | 884 | 64 |
| Total GHG emissions (Scope 1 and 2) | tonnes | 19667 | 19118 | 15041 | 64 |
| Total GHG emissions (Scope 1 and 2) per employee | tonnes/employee | 9.29 | 7.99 | 6.52 | 64 |
| Total GHG emissions (Scope 1 and 2) per floor area | tonnes/m² | 0.35 | 0.34 | 0.24 | 64 |
| Total GHG emissions (Scope 1, 2 and 3) | tonnes | 22190 | 20096 | 15990 | 64 |
| Total GHG emissions (Scope 1, 2 and 3) per employee | tonnes/employee | 10.48 | 8.4 | 6.93 | 64 |
| Total GHG emissions (Scope 1, 2 and 3) per floor area | tonnes/m² | 0.39 | 0.36 | 0.25 | 64 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Total waste produced and disposed to landfill | tonnes | 99 | 91 | 64 | 66 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Paper consumption | tonnes | 103 | 56 | 35 | 64 |
| Paper for printing publications | tonnes | 43 | 25 | 5 | 65 |
| Waste produced and collected for recycling - Electronic equipment | pieces | 731 | 387 | 705 | 66 |
| Waste produced and collected for recycling - Food waste | tonnes | 1 | 1 | 2 | 66 |
| Waste produced and collected for recycling - Glass | kg | 110 | 189 | 66 | |
| Waste produced and collected for recycling - Metals | kg | 674 | 1346 | 1954 | 66 |
| Waste produced and collected for recycling - Mixed recycling | tonnes | 25 | 27 | 25 | 66 |
| Waste produced and collected for recycling - Paper | tonnes | 177 | 84 | 122 | 66 |
| Waste produced and collected for recycling - Plastics | kg | 344 | 456 | 660 | 66 |
| Waste produced and collected for recycling - Polyfoam | kg | 515 | 222 | 66 | |
| Waste produced and collected for recycling - Waste lead-acid batteries | tonnes | 2 | 10 | 13 | 66 |
| Waste produced and collected for recycling - Wooden board | kg | 622 | 1990 | 66 | |
| Waste produced and disposed to landfill - Food waste | tonnes | 0.1 | 0.1 | 1.1 | 66 |
| Waste produced and disposed to landfill - General office waste | tonnes | 99 | 91 | 63 | 66 |
| Waste produced and disposed to landfill per employee | tonnes/employee | 0.05 | 0.04 | 0.03 | 66 |
| Waste produced and disposed to landfill per floor area | tonnes/m² | 0.002 | 0.002 | 0.001 | 66 |
| Waste to landfill | tonnes | 45 | 42 | 30 | 64 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption | MWh | 84 | 77 | 77 | 65 |
| Direct energy consumption | MWh | 120 | 110 | 115 | 65 |
| Energy consumption per employee | MWh/employee | 16.16 | 14.13 | 16.23 | 65 |
| Energy consumption per floor area | MWh/m² | 0.61 | 0.6 | 0.59 | 65 |
| Expense on energy consumption | $m | 40 | 40 | 41 | 65 |
| Indirect energy consumption | MWh | 34092 | 33698 | 37331 | 65 |
| Purchased electricity | MWh | 34092 | 33698 | 33559 | 65 |
| Purchased electricity (location-based) | tonnes | 19634 | 19122 | 15973 | 64 |
| Purchased electricity (market-based) | tonnes | 19634 | 18952 | 14939 | 64 |
| Purchased renewable electricity | MWh | N/A | N/A | 3772 | 65 |
| Total energy consumption | MWh | 34212 | 33808 | 37446 | 65 |
| Unleaded petrol consumption | MWh | 36 | 33 | 38 | 65 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption | tonnes | 65 | 34 | 38 | 65 |
| Total paper consumption | tonnes | 108 | 59 | 43 | 65 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| FSC or PEFC certified or recycled paper used | % | 69 | 70 | 100 | 65 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Annual total compensation ratio for the highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual), Hong Kong | ratio | 72 | 62 | ||
| Annual total compensation ratio for the highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual), Mainland China | ratio | 27 | 62 | ||
| Annual total compensation ratio for the highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual), UK | ratio | 17 | 62 | ||
| Average years of service | no. | 7 | 7 | 7 | 59 |
| Basic salary ratio of female to male employees, General, Hong Kong | ratio | 1 | 62 | ||
| Basic salary ratio of female to male employees, General, Mainland China | ratio | 0.9 | 62 | ||
| Basic salary ratio of female to male employees, General, UK | ratio | 1 | 62 | ||
| Basic salary ratio of female to male employees, Middle-level, Hong Kong | ratio | 1 | 62 | ||
| Basic salary ratio of female to male employees, Middle-level, Mainland China | ratio | 1 | 62 | ||
| Basic salary ratio of female to male employees, Middle-level, UK | ratio | 0.9 | 62 | ||
| Basic salary ratio of female to male employees, Senior level, Hong Kong | ratio | 0.9 | 62 | ||
| Basic salary ratio of female to male employees, Senior level, Mainland China | ratio | 1.2 | 62 | ||
| Basic salary ratio of female to male employees, Senior level, UK | ratio | 0.9 | 62 | ||
| Basic salary ratio of female to male employees, Supervisory-level, Hong Kong | ratio | 1 | 62 | ||
| Basic salary ratio of female to male employees, Supervisory-level, Mainland China | ratio | 0.8 | 62 | ||
| Basic salary ratio of female to male employees, Supervisory-level, UK | ratio | 0.8 | 62 | ||
| Employees eligible to retire within the next five years | no. | 158 | 112 | 205 | 59 |
| Employees who remained employed 12 months after the end of parental leave - Female | no. (%) | 23 (96) | 20 (83) | 25 (83) | 60 |
| Employees who remained employed 12 months after the end of parental leave - Male | no. (%) | 41 (93) | 36 (82) | 46 (88) | 60 |
| Employees who returned to work after parental leave ended - Female | no. (%) | 24 (100) | 30 (94) | 34 (100) | 60 |
| Employees who returned to work after parental leave ended - Male | no. (%) | 44 (100) | 52 (98) | 26 (100) | 60 |
| Employees who took parental leave - Female | no. | 31 | 48 | 51 | 60 |
| Employees who took parental leave - Male | no. | 45 | 53 | 26 | 60 |
| Full-time employees by gender: Female | no. | 896 | 954 | 926 | 58 |
| Full-time employees by gender: Male | no. | 1197 | 1417 | 1366 | 58 |
| Gender pay gap, Hong Kong, lower middle quarter | % Female, % Male | 52 | 61 | ||
| Gender pay gap, Hong Kong, lower quarter | % Female, % Male | 45 | 61 | ||
| Gender pay gap, Hong Kong, top quarter | % Female, % Male | 40 | 61 | ||
| Gender pay gap, Hong Kong, upper middle quarter | % Female, % Male | 42 | 61 | ||
| Gender pay gap, Mainland China, lower middle quarter | % Female, % Male | 38 | 61 | ||
| Gender pay gap, Mainland China, lower quarter | % Female, % Male | 41 | 61 | ||
| Gender pay gap, Mainland China, top quarter | % Female, % Male | 36 | 61 | ||
| Gender pay gap, Mainland China, upper middle quarter | % Female, % Male | 62 | 61 | ||
| Gender pay gap, UK, lower middle quarter | % Female, % Male | 32 | 61 | ||
| Gender pay gap, UK, lower quarter | % Female, % Male | 55 | 61 | ||
| Gender pay gap, UK, top quarter | % Female, % Male | 73 | 61 | ||
| Gender pay gap, UK, upper middle quarter | % Female, % Male | 77 | 61 | ||
| General employees by age group (30-50) | % | 46 | 61 | ||
| General employees by age group (<30) | % | 45 | 61 | ||
| General employees by age group (>50) | % | 9 | 61 | ||
| General employees by gender | % Female, % Male | 43 | 61 | ||
| Middle-level employees by age group (30-50) | % | 85 | 61 | ||
| Middle-level employees by age group (<30) | % | 3 | 61 | ||
| Middle-level employees by age group (>50) | % | 12 | 61 | ||
| Middle-level employees by gender | % Female, % Male | 40 | 61 | ||
| New hires by age group - 30 to 50 | no. (%) | 166 (11) | 178 (11) | 201 (13) | 59 |
| New hires by age group - Over 50 | no. (%) | 12 (4) | 22 (7) | 15 (5) | 59 |
| New hires by gender - Female | no. (%) | 128 (14) | 115 (12) | 141 (15) | 59 |
| New hires by gender - Male | no. (%) | 140 (12) | 178 (13) | 237 (17) | 59 |
| New hires by region - Hong Kong | no. (%) | 166 (10) | 136 (8) | 237 (15) | 59 |
| New hires by region - Mainland China | no. (%) | 38 (24) | 69 (18) | 93 (25) | 59 |
| New hires by region - Others (Singapore) | no. (%) | 1 (10) | 59 | ||
| New hires by region - UK | no. (%) | 63 (19) | 88 (24) | 48 (13) | 59 |
| Number of employees | no. | 2117 | 2392 | 2307 | 58 |
| Number of employees by age group: 30 to 50 | no. | 1457 | 1624 | 1595 | 58 |
| Number of employees by age group: Below 30 | no. | 375 | 440 | 400 | 58 |
| Number of employees by age group: Over 50 | no. | 285 | 328 | 312 | 58 |
| Number of employees by gender: Female | no. | 914 | 970 | 939 | 58 |
| Number of employees by gender: Male | no. | 1203 | 1422 | 1368 | 58 |
| Number of employees by region: Hong Kong | no. | 1624 | 1624 | 1555 | 58 |
| Number of employees by region: Mainland China | no. | 157 | 388 | 366 | 58 |
| Number of employees by region: Others (Singapore) | no. | 10 | 10 | 8 | 58 |
| Number of employees by region: UK | no. | 326 | 370 | 378 | 58 |
| Part-time employees by gender: Female | no. | 18 | 16 | 13 | 58 |
| Part-time employees by gender: Male | no. | 6 | 5 | 2 | 58 |
| Percentage increase in annual total compensation for the highest-paid individual to the percentage increase in median annual total compensation for all employees (excluding the highest-paid individual), Hong Kong | ratio | N/A | 62 | ||
| Percentage increase in annual total compensation for the highest-paid individual to the percentage increase in median annual total compensation for all employees (excluding the highest-paid individual), Mainland China | ratio | N/A | 62 | ||
| Percentage increase in annual total compensation for the highest-paid individual to the percentage increase in median annual total compensation for all employees (excluding the highest-paid individual), UK | ratio | 9 | 62 | ||
| Permanent employees by gender: Female | no. | 847 | 903 | 940 | 58 |
| Permanent employees by gender: Male | no. | 1080 | 1301 | 1206 | 58 |
| Permanent employees by region: Hong Kong | no. | 1440 | 1439 | 1408 | 58 |
| Permanent employees by region: Mainland China | no. | 156 | 388 | 366 | 58 |
| Permanent employees by region: Others (Singapore) | no. | 10 | 10 | 8 | 58 |
| Permanent employees by region: UK | no. | 321 | 367 | 364 | 58 |
| Remuneration ratio of female to male employees, General, Hong Kong | ratio | 1 | 62 | ||
| Remuneration ratio of female to male employees, General, Mainland China | ratio | 1 | 62 | ||
| Remuneration ratio of female to male employees, General, UK | ratio | 1 | 62 | ||
| Remuneration ratio of female to male employees, Middle-level, Hong Kong | ratio | 1 | 62 | ||
| Remuneration ratio of female to male employees, Middle-level, Mainland China | ratio | 1.1 | 62 | ||
| Remuneration ratio of female to male employees, Middle-level, UK | ratio | 0.9 | 62 | ||
| Remuneration ratio of female to male employees, Senior level, Hong Kong | ratio | 0.9 | 62 | ||
| Remuneration ratio of female to male employees, Senior level, Mainland China | ratio | 2 | 62 | ||
| Remuneration ratio of female to male employees, Senior level, UK | ratio | 0.8 | 62 | ||
| Remuneration ratio of female to male employees, Supervisory-level, Hong Kong | ratio | 1 | 62 | ||
| Remuneration ratio of female to male employees, Supervisory-level, Mainland China | ratio | 0.9 | 62 | ||
| Remuneration ratio of female to male employees, Supervisory-level, UK | ratio | 0.9 | 62 | ||
| Senior employees by age group (30-50) | % | 66 | 61 | ||
| Senior employees by age group (>50) | % | 34 | 61 | ||
| Senior employees by gender | % Female, % Male | 36 | 61 | ||
| Supervisory-level employees by age group (30-50) | % | 64 | 61 | ||
| Supervisory-level employees by age group (<30) | % | 24 | 61 | ||
| Supervisory-level employees by age group (>50) | % | 12 | 61 | ||
| Supervisory-level employees by gender | % Female, % Male | 58 | 61 | ||
| Temporary/fixed term employees by gender: Female | no. | 67 | 67 | 66 | 58 |
| Temporary/fixed term employees by gender: Male | no. | 123 | 121 | 95 | 58 |
| Temporary/fixed term employees by region: Hong Kong | no. | 186 | 185 | 147 | 58 |
| Temporary/fixed term employees by region: Mainland China | no. | - | - | - | 58 |
| Temporary/fixed term employees by region: Others (Singapore) | no. | - | - | - | 58 |
| Temporary/fixed term employees by region: UK | no. | 4 | 3 | 14 | 58 |
| Total new hires | no. (%) | 268 (13) | 293 (12) | 378 (16) | 59 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover by age group - 30 to 50 | no. (%) | 147 (10) | 156 (10) | 236 (15) | 59 |
| Employee turnover by age group - Below 30 | no. (%) | 51 (14) | 94 (21) | 84 (21) | 59 |
| Employee turnover by age group - Over 50 | no. (%) | 34 (12) | 39 (12) | 26 (8) | 59 |
| Employee turnover by gender - Female | no. (%) | 108 (12) | 95 (10) | 141 (15) | 59 |
| Employee turnover by gender - Male | no. (%) | 124 (10) | 194 (14) | 205 (15) | 59 |
| Employee turnover by region - Hong Kong | no. (%) | 173 (11) | 148 (9) | 210 (14) | 59 |
| Employee turnover by region - Mainland China | no. (%) | 18 (11) | 94 (24) | 103 (28) | 59 |
| Employee turnover by region - Others (Singapore) | no. (%) | 1 (10) | 59 | ||
| Employee turnover by region - UK | no. (%) | 40 (12) | 47 (13) | 33 (9) | 59 |
| New hires by age group - Below 30 | no. (%) | 90 (24) | 93 (21) | 162 (41) | 59 |
| Total employee turnover | no. (%) | 232 (11) | 289 (12) | 346 (15) | 59 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Injury rate | rate | 0.1 | 0.04 | 63 |
| Reportable injuries | no. | 2 | 1 | 63 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Absentee days | no. | 7912 | 4849 | 4856 | 63 |
| Absentee rate | rate | 1.51 | 0.81 | 0.84 | 63 |
| Lost day rate | rate | 0.12 | 0.5 | 63 | |
| Lost days | no. | 2.5 | 12 | 63 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employees who received training on Occupational health and safety | no. | 239 | 1286 | 299 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employees who received training on Cyber security and data privacy | no. | 1674 | 60 | ||
| Employees who received training on Human rights | no. | 1046 | 11 | 60 | |
| Mandatory training | no. | 8193 | 7331 | 60 | |
| Non-mandatory training | no. | 12703 | 19626 | 60 | |
| Permanent employees who received formal performance appraisals | % | 100 | 91 | 100 | 60 |
| Permanent employees who received multi-rater performance evaluation | % | 23 | 22 | 23 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training per employee and percentage of employees who received training | no. (%) | 16 (97) | 9 (97) | 12 (96) | 60 |
| Average hours of training per employee and percentage of employees who received training - Female | no. (%) | 15 (96) | 8 (97) | 11 (97) | 60 |
| Average hours of training per employee and percentage of employees who received training - General | no. (%) | 9 (91) | 12 (98) | 11 (88) | 60 |
| Average hours of training per employee and percentage of employees who received training - Male | no. (%) | 17 (97) | 9 (98) | 12 (96) | 60 |
| Average hours of training per employee and percentage of employees who received training - Middle-level | no. (%) | 22 (99) | 8 (96) | 12 (99) | 60 |
| Average hours of training per employee and percentage of employees who received training - Senior | no. (%) | 12 (99) | 9 (96) | 13 (97) | 60 |
| Average hours of training per employee and percentage of employees who received training - Supervisory-level | no. (%) | 14 (97) | 6 (98) | 11 (98) | 60 |
| Total cost of training | $m | 11.4 | 10 | 7.9 | 60 |
| Total hours of training received by employees | no. | 33950 | 20896 | 26957 | 60 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of key suppliers | no. | 96 | 57 |
| Number of key suppliers - Asia excluding Hong Kong and Mainland China | no. | 2 | 57 |
| Number of key suppliers - Australia | no. | 1 | 57 |
| Number of key suppliers - Europe | no. | 5 | 57 |
| Number of key suppliers - Hong Kong | no. | 50 | 57 |
| Number of key suppliers - Mainland China | no. | 3 | 57 |
| Number of key suppliers - UK | no. | 33 | 57 |
| Number of key suppliers - US | no. | 2 | 57 |
| Total payments to key suppliers | $bn | 1.9 | 57 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Enquiries and complaints handled | no. | 9784 | 57 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Current tax Hong Kong | $m | 1314 | 1535 | 1969 | 56 |
| Current tax Mainland China | $m | 2 | 2 | 2 | 56 |
| Current tax UK | $m | 197 | 176 | 174 | 56 |
| Stamp duty generated for the Government | $m | 27510 | 45547 | 66169 | 56 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employees who received training on Anti-corruption | no. | 2050 | 1726 | 1809 | 60 |
| Employees who received training on Anti-financial crime | no. | 2050 | 1799 | 1780 | 60 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Direct economic value distributed | $m | 14142 | 16747 | 18186 | 56 |
| Direct economic value retained | $m | 2169 | 2443 | 2764 | 56 |
| Donation to The Community Chest of Hong Kong | $m | N/A | 78.8 | 69 | 63 |
| Donations to other charity partners | $m | N/A | 34.1 | 36.5 | 63 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Corporate charitable donations | $m | 4.2 | 112.9 | 105.5 | 63 |
| Corporate sponsorships | $m | 0.9 | 0.2 | 0.5 | 63 |
| Direct economic value generated | $m | 16311 | 19190 | 20950 | 56 |
| Employee charitable donations | $m | 0.1 | 0.1 | 0.1 | 63 |
| Employee volunteering hours | no. | 3161 | 973 | 850 | 63 |
| Employee volunteering leave days taken | no. | 103 | 32 | 37 | 63 |
| Funds raised from the Stock Code Balloting for Charity Scheme for The Community Chest of Hong Kong | $m | 100.4 | 50 | N/A | 63 |
| Funds raised from the Stock Code for Charity Scheme for HKEX Foundation | $m | N/A | 105 | 138 | 63 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 33 | 166 | 102 |
| HFC Emissions | tonnes | 136 | 71 | |
| Indirect Energy Emissions (Scope 2) | tonnes | 19634 | 19122 | 15973 |
| Mobile Combustion Emissions | tonnes | 15 | 14 | 15 |
| Scope 3 GHG Emissions (Business Travel) | tonnes | 1487 | None | None |
| Scope 3 GHG Emissions (Employee Commuting) | tonnes | 888 | 880 | 884 |
| Stationary Combustion Emissions | tonnes | 18 | 16 | 16 |
| Total GHG Emissions | tonnes | 22190 | 20096 | 15990 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.39 | 0.36 | 0.25 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 10.48 | 8.4 | 6.93 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 2523 | 978 | 949 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Hazardous Waste Landfilling | tonnes | 99 | 91 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Glass Waste | tonnes | 0.11 | 0.189 | |
| Non-Hazardous Waste (Electronic Waste) | pieces | 731 | 387 | 705 |
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 1 | 1 | 2 |
| Non-Hazardous Waste (Office Waste) | tonnes | 99 | 91 | 63 |
| Non-Hazardous Waste Landfilling | tonnes | 45 | 42 | 30 |
| Non-Hazardous Waste Recycled | tonnes | 177 | 84 | 122 |
| Paper Waste | tonnes | 65 | 34 | 38 |
| Plastic Waste | tonnes | 0.344 | 0.456 | 0.66 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.002 | 0.002 | 0.001 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.05 | 0.04 | 0.03 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 84 | 77 | 77 |
| Energy Consumption Intensity (By Area) | MWh/m² | 0.61 | 0.6 | 0.59 |
| Energy Consumption Intensity (By Employee) | MWh/employee | 16.16 | 14.13 | 16.23 |
| Gasoline Consumption | MWh | 36 | 33 | 38 |
| Purchased Electricity | MWh | 34092 | 33698 | 33559 |
| Renewable Energy Consumption | MWh | 3772 | ||
| Total Direct Energy Consumption | MWh | 120 | 110 | 115 |
| Total Energy Consumption | MWh | 34212 | 33808 | 37446 |
| Total Indirect Energy Consumption | MWh | 34092 | 33698 | 37331 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 108 | 59 | 43 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | no. | 1457 | 1624 | 1595 |
| Number of Employees Aged Above 50 | no. | 285 | 328 | 312 |
| Number of Employees Aged Below 30 | no. | 375 | 440 | 400 |
| Number of Employees in Hong Kong | no. | 1624 | 1624 | 1555 |
| Number of Employees in Mainland China | no. | 157 | 388 | 366 |
| Number of Employees in Singapore | no. | 10 | 10 | 8 |
| Number of Employees in United Kingdom | no. | 326 | 370 | 378 |
| Number of Female Employees | no. | 914 | 970 | 939 |
| Number of Full-time Employees | no. | 2093 | 2371 | 2292 |
| Number of Full-time Employees (Female) | no. | 896 | 954 | 926 |
| Number of Full-time Employees (Male) | no. | 1197 | 1417 | 1366 |
| Number of Male Employees | no. | 1203 | 1422 | 1368 |
| Number of New Employees | no. | 268 | 293 | 378 |
| Number of New Employees (Above 50) | no. | 12 | 22 | 15 |
| Number of New Employees (Aged 30-50) | no. | 166 | 178 | 201 |
| Number of New Employees (Aged Below 30) | no. | 90 | 93 | 162 |
| Number of New Employees (Female) | no. | 128 | 115 | 141 |
| Number of New Employees (Hong Kong) | no. | 166 | 136 | 237 |
| Number of New Employees (Mainland China) | no. | 38 | 69 | 93 |
| Number of New Employees (Male) | no. | 140 | 178 | 237 |
| Number of Part-time Employees | no. | 24 | 21 | 15 |
| Number of Part-time Employees (Female) | no. | 18 | 16 | 13 |
| Number of Part-time Employees (Male) | no. | 6 | 5 | 2 |
| Number of Temporary Workers | no. | 190 | 188 | 161 |
| Number of Temporary Workers (Female) | no. | 67 | 67 | 66 |
| Number of Temporary Workers (Male) | no. | 123 | 121 | 95 |
| Number of Total Employees | no. | 2117 | 2392 | 2307 |
| Percentage of Employees Aged 30-50 | % | 68.82380727444497 | 67.89297658862876 | 69.13740788903337 |
| Percentage of Employees Aged Above 50 | % | 13.4624468587624 | 13.712374581939798 | 13.52405721716515 |
| Percentage of Employees Aged Below 30 | % | 17.71374586679263 | 18.394648829431436 | 17.338534893801473 |
| Percentage of Employees in Hong Kong | % | 76.71232876712328 | 67.89297658862876 | 67.40355439965323 |
| Percentage of Employees in Mainland China | % | 7.416154936230515 | 16.220735785953178 | 15.864759427828348 |
| Percentage of Employees in Singapore | % | 0.47236655644780345 | 0.4180602006688963 | 0.3467706978760295 |
| Percentage of Employees in United Kingdom | % | 15.399149740198395 | 15.468227424749164 | 16.38491547464239 |
| Percentage of Female Employees | % | 43.174303259329236 | 40.551839464882946 | 40.70221066319896 |
| Percentage of Full-time Employees | % | 98.86632026452527 | 99.12207357859532 | 99.34980494148245 |
| Percentage of Male Employees | % | 56.825696740670764 | 59.448160535117054 | 59.297789336801046 |
| Percentage of New Employees | % | 13 | 12 | 16 |
| Percentage of Part-time Employees | % | 1.1336797354747286 | 0.8779264214046822 | 0.6501950585175552 |
| Percentage of Temporary Workers | % | 8.974964572508267 | 7.859531772575251 | 6.978760294755093 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 10 | 10 | 15 |
| Turnover Rate of Employees Aged Above 50 | % | 12 | 12 | 8 |
| Turnover Rate of Employees Aged Below 30 | % | 14 | 21 | 21 |
| Turnover Rate of Employees in Hong Kong | % | 11 | 9 | 14 |
| Turnover Rate of Employees in Mainland China | % | 11 | 24 | 28 |
| Turnover Rate of Employees in Singapore | % | 10 | ||
| Turnover Rate of Employees in United Kingdom | % | 12 | 13 | 9 |
| Turnover Rate of Female Employees | % | 12 | 10 | 15 |
| Turnover Rate of Male Employees | % | 10 | 14 | 15 |
| Turnover Rate of Total Employees | % | 11 | 12 | 15 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | no. | 2.5 | 12 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of People Receiving Training on Work Safety | no. | 239 | 1286 | 299 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 91 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 15 | 8 | 11 |
| Average Training Hours (General Staff) | hours | 9 | 12 | 11 |
| Average Training Hours (Male) | hours | 17 | 9 | 12 |
| Average Training Hours (Middle Management) | hours | 22 | 8 | 12 |
| Average Training Hours (Senior Management) | hours | 12 | 9 | 13 |
| Average Training Hours per Employee | hours | 16 | 9 | 12 |
| Total Training Hours | hours | 33950 | 20896 | 26957 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Asia (Excluding China) | no. | 2 |
| Number of Suppliers in Australia | no. | 1 |
| Number of Suppliers in Europe | no. | 5 |
| Number of Suppliers in Hong Kong | no. | 50 |
| Number of Suppliers in Mainland China | no. | 3 |
| Number of Suppliers in United Kingdom | no. | 33 |
| Number of Suppliers in United States | no. | 2 |
| Number of Total Suppliers | no. | 96 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Complaints Dealt with | no. | 9784 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | no. | 2050 | 1726 | 1809 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Cash Donations | $m | 4.3 | 113 | 105.6 |
| Total Social Investment | $m | 105.6 | 263.2 | 244.1 |
| Total Volunteer Service Hours | no. | 3161 | 973 | 850 |