Sustainability Report 2020/21
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (scope 1) within the Group | tonnes of CO2 equivalent (tonnes CO2e) | 57112 | 42750 | 37885 | 52 |
| GHG emission intensity (Scope 1&2) - Construction | tonnes CO2e/m2 | 0.007 | 0.007 | 0.008 | 52 |
| GHG emission intensity (Scope 1&2) - Head office | tonnes CO2e/m2 | 0.076 | 0.076 | 0.069 | 52 |
| GHG emission intensity (Scope 1&2) - Hotels | tonnes CO2e/room night | 0.046 | 0.045 | 0.003 | 52 |
| GHG emission intensity (Scope 1&2) - Property management | tonnes CO2e/m2 | 0.064 | 0.059 | 0.044 | 52 |
| Indirect GHG emissions (scope 2) within the Group | tonnes CO2e | 321290 | 266658 | 208992 | 52 |
| Indirect GHG emissions (scope 3) - Business air travel | tonnes CO2e | 7 | 52 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|
| Construction and demolition waste disposed within the Group | tonnes | 211379 | 28379 | 42668 | 52 |
| Construction and demolition waste recycled within the Group | tonnes | 237197 | 672583 | 272069 | 52 |
| Food waste recycled within the Group | kg | 405403 | 473249 | 318327 | 52 |
| General waste disposed within the Group | tonnes | 99644 | 109657 | 113365 | 52 |
| Glass recycled within the Group | kg | 45970 | 42425 | 57987 | 52 |
| Metals recycled within the Group | kg | 17988 | 15301 | 16915 | 52 |
| Paper recycled within the Group | kg | 4160389 | 2770874 | 2342147 | 52 |
| Plastic recycled within the Group | kg | 24442 | 37020 | 52046 | 52 |
| Used cooking oil recycled within the Group | kg | 20083 | 13928 | 10645 | 52 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2029/30 | Report Pages |
|---|---|---|---|
| Scope 1 and 2 greenhouse gas (GHG) emissions intensity reduction target for EOC-monitored buildings | % reduction against 2019/20 as base year | 25 | 13 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2014/15 | 2015/16 | 2016/17 | 2017/18 | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Diesel consumption within the Group | L | 1337587 | 1603158 | 2581399 | 52 | ||||
| Electricity consumption intensity of major buildings monitored by the EOC | kWh/m² of gross floor area | 161.12 | 157.97 | 151.28 | 147.91 | 143.75 | 139.83 | 136.78 | 18 |
| Electricity consumption within the Group | GJ, kWh | 2071995 | 482070468 | 494879942 | 52 | ||||
| Energy intensity - Construction | GJ/m2 | 0.061 | 0.061 | 0.086 | 52 | ||||
| Energy intensity - Head office | GJ/m2 | 0.43 | 0.43 | 0.43 | 52 | ||||
| Energy intensity - Hotels | GJ/room night | 0.37 | 0.36 | 0.34 | 52 | ||||
| Energy intensity - Property management | GJ/m2 | 0.43 | 0.35 | 0.37 | 52 | ||||
| Fuel consumption within the Group | GJ | 52461 | 62788 | 97464 | 52 | ||||
| Gas consumption within the Group | GJ | 977811 | 716464 | 557266 | 52 | ||||
| Petrol consumption within the Group | L | 147164 | 173590 | 165268 | 52 | ||||
| Total energy consumption within the Group | GJ | 3102267 | 2514719 | 2436295 | 52 | ||||
| Total renewable energy generated and exported - Solar | kWh | 255437 | 52 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption within the Group | m3 | 3376840 | 2392227 | 3033605 | 52 |
| Water intensity - Construction | m3/m2 | 0.13 | 0.12 | 0.15 | 52 |
| Water intensity - Head office | m3/m2 | 0.22 | 0.21 | 0.23 | 52 |
| Water intensity - Hotels | m3/room night | 1.43 | 0.67 | 0.62 | 52 |
| Water intensity - Property management | m3/m2 | 0.43 | 0.35 | 0.37 | 52 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2029/30 | Report Pages |
|---|---|---|---|
| Electricity consumption intensity reduction target for EOC-monitored buildings | % reduction against 2019/20 as base year | 13 | 13 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2029/30 | Report Pages |
|---|---|---|---|
| Water use intensity reduction target for EOC-monitored buildings | % reduction against 2019/20 as base year | 5 | 13 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|
| Major construction materials used - Bricks | piece | 2605350 | 1619481 | 2250297 | 52 |
| Major construction materials used - Concrete | m3 | 313800 | 346589 | 449069 | 52 |
| Major construction materials used - Steel | tonnes | 54942 | 81962 | 103009 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2015/16 | 2016/17 | 2017/18 | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Hotels workforce | no. of people | 358 | 85 | 81 | 160 | 249 | 53 | |
| Hotels workforce - % | % | 35.6 | 37.1 | 13.1 | 8.7 | 21.7 | 25.6 | 53 |
| New hire by age group - Construction - 30–50 | %, no. of people | 16.7 | 215 | 18.9 | 53 | |||
| New hire by age group - Construction - Above 50 | %, no. of people | 18.5 | 18 | 252 | 53 | |||
| New hire by age group - Construction - Under 30 | %, no. of people | 40.3 | 37.4 | 269 | 53 | |||
| New hire by age group - Head office - 30–50 | %, no. of people | 110 | 86 | 46.9 | 53 | |||
| New hire by age group - Head office - Above 50 | %, no. of people | 7 | 7 | 1 | 53 | |||
| New hire by age group - Head office - Under 30 | %, no. of people | 89 | 39.4 | 84 | 53 | |||
| New hire by age group - Hotels - 30–50 | %, no. of people | 287 | 7.8 | 221 | 53 | |||
| New hire by age group - Hotels - Above 50 | %, no. of people | 24.6 | 51 | 16.5 | 53 | |||
| New hire by age group - Hotels - Under 30 | %, no. of people | 50.9 | 13.4 | 29.6 | 53 | |||
| New hire by age group - Property management - 30–50 | %, no. of people | 37.3 | 38.5 | 35.3 | 53 | |||
| New hire by age group - Property management - Above 50 | %, no. of people | 404 | 40.1 | 372 | 53 | |||
| New hire by age group - Property management - Under 30 | %, no. of people | 64.6 | 58.2 | 56.2 | 53 | |||
| New hire by gender - Construction - Female | %, no. of people | 28.4 | 26.9 | 262 | 53 | |||
| New hire by gender - Construction - Male | %, no. of people | 428 | 17.9 | 22.4 | 53 | |||
| New hire by gender - Head office - Female | %, no. of people | 119 | 11.4 | 12.5 | 53 | |||
| New hire by gender - Head office - Male | %, no. of people | 87 | 87 | 10.1 | 53 | |||
| Property management workforce | no. of people | 3382 | 3788 | 4011 | 3638 | 3717 | 53 | |
| Property management workforce - % | % | 36.8 | 46.4 | 37.1 | 40.2 | 35.6 | 53 | |
| Total workforce by age group - Construction - 30–50 | no. of people | 1452 | 53 | |||||
| Total workforce by age group - Construction - Above 50 | no. of people | 1151 | 53 | |||||
| Total workforce by age group - Construction - Under 30 | no. of people | 506 | 53 | |||||
| Total workforce by age group - Head office - 30–50 | no. of people | 932 | 53 | |||||
| Total workforce by age group - Head office - Above 50 | no. of people | 515 | 53 | |||||
| Total workforce by age group - Head office - Under 30 | no. of people | 207 | 53 | |||||
| Total workforce by age group - Hotels - 30–50 | no. of people | 883 | 53 | |||||
| Total workforce by age group - Hotels - Above 50 | no. of people | 436 | 53 | |||||
| Total workforce by age group - Hotels - Under 30 | no. of people | 392 | 53 | |||||
| Total workforce by age group - Property management - 30–50 | no. of people | 5581 | 53 | |||||
| Total workforce by age group - Property management - Above 50 | no. of people | 12104 | 53 | |||||
| Total workforce by age group - Property management - Under 30 | no. of people | 1805 | 53 | |||||
| Total workforce by employment contract - Contract | no. of people | 4873 | 4290 | 3098 | 53 | |||
| Total workforce by employment contract - Permanent | no. of people | 20166 | 21964 | 22866 | 53 | |||
| Total workforce by gender - Female | no. of people | 10483 | 11363 | 1325 | 53 | |||
| Total workforce by gender - Male | no. of people | 14556 | 14891 | 14639 | 53 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Employee turnover - Construction - Female | %, no. of people | 85 | 54 |
| Employee turnover - Construction - Male | %, no. of people | 239 | 54 |
| Employee turnover - Head office - Female | %, no. of people | 11 | 54 |
| Employee turnover - Head office - Male | %, no. of people | 8.3 | 54 |
| Employee turnover - Hotels - Female | %, no. of people | 243 | 54 |
| Employee turnover - Hotels - Male | %, no. of people | 34.3 | 54 |
| Employee turnover - Property management - Female | %, no. of people | 924 | 54 |
| Employee turnover - Property management - Male | %, no. of people | 18.2 | 54 |
| Employee turnover by age group - Construction - 30-50 | %, no. of people | 7.6 | 54 |
| Employee turnover by age group - Construction - Above 50 | %, no. of people | 56 | 54 |
| Employee turnover by age group - Construction - Under 30 | %, no. of people | 31 | 54 |
| Employee turnover by age group - Head office - 30-50 | %, no. of people | 10.4 | 54 |
| Employee turnover by age group - Head office - Above 50 | %, no. of people | 1.9 | 54 |
| Employee turnover by age group - Head office - Under 30 | %, no. of people | 25.1 | 54 |
| Employee turnover by age group - Hotels - 30-50 | %, no. of people | 292 | 54 |
| Employee turnover by age group - Hotels - Above 50 | %, no. of people | 122 | 54 |
| Employee turnover by age group - Hotels - Under 30 | %, no. of people | 163 | 54 |
| Employee turnover by age group - Property management - 30-50 | %, no. of people | 20.6 | 54 |
| Employee turnover by age group - Property management - Above 50 | %, no. of people | 2096 | 54 |
| Employee turnover by age group - Property management - Under 30 | %, no. of people | 573 | 54 |
| Employee turnover by employee category - Managerial | no. of people | 75 | 54 |
| Employee turnover by employee category - Officer-grade | no. of people | 483 | 54 |
| Employee turnover by employee category - Operational | no. of people | 3671 | 54 |
| Employee turnover by employee category - Supporting | no. of people | 603 | 54 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Injury rate | per 1000 workers | 23.43 | 54 |
Lost days due to work injury.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Absentee rate | % | 0.86 | 54 |
| Lost day rate | % | 0.25 | 54 |
| Lost days | days | 16815 | 54 |
| Lost time injury frequency rate - contractors | N per million hours worked | 3.45 | 54 |
| Lost time injury frequency rate - employees | Number of lost time injury (N) per million hours worked | 3.63 | 54 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Average training hours per employee by gender and employee category - Managerial - Female | hours | 20.6 | 54 |
| Average training hours per employee by gender and employee category - Managerial - Male | hours | 17.1 | 54 |
| Average training hours per employee by gender and employee category - Officer-grade - Female | hours | 31.5 | 54 |
| Average training hours per employee by gender and employee category - Officer-grade - Male | hours | 20.3 | 54 |
| Average training hours per employee by gender and employee category - Operational - Female | hours | 5.3 | 54 |
| Average training hours per employee by gender and employee category - Operational - Male | hours | 6.6 | 54 |
| Average training hours per employee by gender and employee category - Supporting - Female | hours | 10.4 | 54 |
| Average training hours per employee by gender and employee category - Supporting - Male | hours | 7.2 | 54 |
| Total / Average training hours for health and safety at construction sites | hours, hours per employee | 565773 | 54 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 57112 | 42750 | 37885 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 321290 | 266658 | 208992 |
| Scope 3 GHG Emissions (Business Travel) | tonnes CO2e | 7 | ||
| Total GHG Emissions | tonnes CO2e | 378402 | 309408 | 246877 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|
| Glass Waste | tonnes | 45.97 | 42.425 | 57.987 |
| Non-Hazardous Waste (Construction Waste) | tonnes | 211379 | 672583 | 272069 |
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 405.403 | 473.249 | 318.327 |
| Non-Hazardous Waste Disposed | tonnes | 99644 | 109657 | 113365 |
| Non-Hazardous Waste Recycled | tonnes | 241871.27500000002 | 675935.7969999999 | 274867.067 |
| Paper Waste | tonnes | 4160.389 | 2770.874 | 2342.147 |
| Plastic Waste | tonnes | 24.442 | 37.02 | 52.046 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2029/30 |
|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 | % | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2014/15 | 2015/16 | 2016/17 | 2017/18 | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | L | 1337587 | 1603158 | 2581399 | ||||
| Energy Consumption Intensity (By Area) | GJ/m2 | 0.43 | 0.35 | 0.37 | ||||
| Energy Consumption Intensity (By Unit Product) | GJ/room night | 0.37 | 0.36 | 0.34 | ||||
| Gasoline Consumption | L | 147164 | 173590 | 165268 | ||||
| Natural Gas Consumption | GJ | 977811 | 716464 | 557266 | ||||
| Purchased Electricity | kWh | 575554195 | 482070468 | 494879942 | ||||
| Solar Energy | kWh | 255437 | ||||||
| Total Direct Energy Consumption | GJ | 52461 | 62788 | 97464 | ||||
| Total Electricity Consumption Intensity (By Area) | kWh/m² | 161.12 | 157.97 | 151.28 | 147.91 | 143.75 | 139.83 | 136.78 |
| Total Energy Consumption | GJ | 3102267 | 2514719 | 2436295 | ||||
| Total Indirect Energy Consumption | GJ | 2071995 | 1735467 | 1781566 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|
| Water Consumption | m3 | 3376840 | 2392227 | 3033605 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2029/30 |
|---|---|---|
| Target Electricity Usage Reduction Percentage by 2030 Compared to 2021 | % | 13 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2029/30 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % reduction against 2019/20 as base year | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2016/17 | 2017/18 | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|---|---|
| Number of Contractors | no. of people | 4873 | 4290 | 3098 | ||
| Number of Employees Aged 30-50 | no. of people | 2675 | 2622 | 8848 | ||
| Number of Employees Aged Above 50 | no. of people | 714 | 1155 | 14206 | ||
| Number of Employees Aged Below 30 | no. of people | 1718 | 1450 | 2910 | ||
| Number of Female Employees | no. of people | None | None | 10483 | 11363 | 1325 |
| Number of Male Employees | no. of people | None | None | 14556 | 14891 | 14639 |
| Number of New Employees (Female) | no. of people | 326 | 289 | 363 | ||
| Number of New Employees (Male) | no. of people | 515 | 502 | 618 | ||
| Number of Total Employees | no. of people | 3740 | 3873 | 4011 | 3638 | 3717 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020/21 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 7.6 |
| Turnover Rate of Employees Aged Above 50 | % | 4.9 |
| Turnover Rate of Employees Aged Below 30 | % | 31 |
| Turnover Rate of Female Employees | % | 1.7 |
| Turnover Rate of Male Employees | % | 10 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020/21 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 16815 |
| Lost Time Injury Frequency Rate (Contractor) | N per million hours worked | 3.45 |
| Lost Time Injury Frequency Rate (Employees) | Number of lost time injury (N) per million hours worked | 3.63 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020/21 |
|---|---|---|
| Average Training Hours (Female) | hours | 17 |
| Average Training Hours (Male) | hours | 12.8 |
| Average Training Hours (Operational Employees) | hours | 5.95 |
| Average Training Hours per Employee | hours per employee | 14.1 |
| Total Training Hours | hours | 565773 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % |