2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of Total Carbon Dioxide Emissions | ton/million of revenue | 0.1 | 7 |
| Intensity of carbon dioxide emissions | Tons/ RMB million of revenue | 0.1 | 67 |
| Scope 1: Direct carbon dioxide emissions | Tons | 227.99 | 67 |
| Scope 2: Indirect carbon dioxide emissions | Tons | 4921.43 | 67 |
| Total carbon dioxide emissions | Tons | 5149.42 | 67 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of hazardous waste | Kg/ RMB million of revenue | 0.01 | 67 |
| Total hazardous waste produced | kg | 599.19 | 67 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous waste | Tons/ RMB million of revenue | 0.016 | 67 |
| Office and domestic waste | Tons | 847.71 | 67 |
| Total non-hazardous waste produced | Tons | 847.71 | 67 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Direct consumption | MWh | 1041.84 | 67 |
| Energy consumption in total | MWh | 6736.43 | 67 |
| Indirect consumption | MWh | 5694.59 | 67 |
| Intensity of Energy Consumption | MWh/million of revenue | 0.13 | 7 |
| Intensity of energy consumption | MWh/ RMB million of revenue | 0.13 | 67 |
| Natural gas | m³ | 105445 | 67 |
| Purchased electricity | kWh | 5694587.3 | 67 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Density of water consumption | m³/RMB million of revenue | 0.94 | 67 |
| Intensity of Water Consumption | m³/million of revenue | 0.94 | 7 |
| Paper use | kg | 34.97 | 67 |
| Water consumption in total | m³ | 49117 | 67 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Area of New Process Applications | million m² | 6.58 | 7 |
| Cumulative Certified Green Building Area | m² | 18732500 | 7 |
| Environmental protection investment | RMB 10 thousand | 2.3 | 68 |
| Land Reserves | million m² | 53.98 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Aged 16-29 | Headcount | 6737 | 67 |
| Aged 30-49 | Headcount | 8299 | 67 |
| Aged 50 and above | Headcount | 216 | 67 |
| Hong Kong, Macao, and Taiwan employees | Headcount | 9 | 67 |
| Labour Contract Signing Rate | 100% | 7 | |
| Mainland China employees | Headcount | 15243 | 67 |
| Number of female employees | Headcount | 5912 | 67 |
| Number of grassroots employees | Headcount | 13285 | 67 |
| Number of male employees | Headcount | 9340 | 67 |
| Number of middle-level managers | Headcount | 1936 | 67 |
| Number of senior managers | Headcount | 31 | 67 |
| Social Insurance Coverage Rate | 100% | 7 | |
| Total Assets | million | 283754.5 | 7 |
| Total Workforce | employees | 15252 | 7 |
| Total number of employees | Headcount | 15252 | 67 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee Physical Examination Coverage Rate | 100% | 7 | |
| Number of Work Safety Training Sessions | sessions | 1548 | 7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee Satisfaction Rate | 99% | 7 | |
| Percentage of employees trained (Female) | Percentage | 36.95 | 67 |
| Percentage of employees trained (Grassroots employee) | Percentage | 91.96 | 67 |
| Percentage of employees trained (Male) | Percentage | 63.05 | 67 |
| Percentage of employees trained (Middle-level manager) | Percentage | 7.96 | 67 |
| Percentage of employees trained (Senior manager) | Percentage | 0.08 | 67 |
| The Percentage of Employees Trained | 100% | 7 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee - All employees | Hour | 59.84 | 68 |
| Average training hours completed per employee - Female | Hour | 49.28 | 68 |
| Average training hours completed per employee - Grassroots employee | Hour | 59.3 | 68 |
| Average training hours completed per employee - Male | Hour | 66.53 | 68 |
| Average training hours completed per employee - Middle-level manager | Hour | 64.14 | 68 |
| Average training hours completed per employee - Senior manager | Hour | 22.48 | 68 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of suppliers - Central China | Supplier | 705 | 68 |
| Number of suppliers - East China | Supplier | 3111 | 68 |
| Number of suppliers - North China | Supplier | 1900 | 68 |
| Number of suppliers - Northeast China | Supplier | 304 | 68 |
| Number of suppliers - South China | Supplier | 1257 | 68 |
| Number of suppliers - Southwest China | Supplier | 1572 | 68 |
| Total number of suppliers | Supplier | 8849 | 68 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Customer Satisfaction | points | 82 | 7 |
| Number of products and service related complaints received - Property management | Case | 16401 | 68 |
| Number of products and service related complaints received - Sales management | Case | 6019 | 68 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Smart Home Projects Delivered | projects | Nearly 70000 | 7 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of brought or concluded legal cases regarding corrupt practices | Case | 3 | 68 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of Cities Covered by Business Operations | cities | 63 | 7 |
| Number of Smart Community Constructions | projects | 345 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Donations to Financially-stricken Employees | 247260 | 7 | |
| Number of employees participating in public welfare/volunteer activities | Person-time | 237 | 68 |
| Other volunteer activities investment | RMB 10 thousand | 121 | 68 |
| Revenue | million | 52483.6 | 7 |
| Targeted poverty alleviation investment | RMB 10 thousand | 260.24 | 68 |
| Total Donations to Fight against Coronavirus Pandemic | 19139700 | 7 | |
| Total Equity | million | 40219.4 | 7 |
| Total Public Welfare Investment | 4173900 | 7 | |
| Total public welfare investment | RMB 10 thousand | 417.39 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons | 227.99 |
| Indirect Energy Emissions (Scope 2) | Tons | 4921.43 |
| Total GHG Emissions | Tons | 5149.42 |
| Total GHG Emissions Intensity (By Revenue) | Tons/million of revenue | 0.1 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | kg | 599.19 |
| Total Hazardous Waste Intensity (By Revenue) | Kg/ RMB million of revenue | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tons | 847.71 |
| Non-Hazardous Waste (Office Waste) | Tons | 847.71 |
| Paper Waste | kg | 34.97 |
| Total Non-Hazardous Waste Disposed | Tons | 847.71 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tons/ RMB million of revenue | 0.016 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/million of revenue | 0.13 |
| Natural Gas Consumption | m³ | 105445 |
| Purchased Electricity | kWh | 5694587.3 |
| Total Direct Energy Consumption | MWh | 1041.84 |
| Total Energy Consumption | MWh | 6736.43 |
| Total Indirect Energy Consumption | MWh | 5694.59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption | m³ | 49117 |
| Water Consumption Intensity (By Revenue) | m³/million of revenue | 0.94 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Investment in Ecological Restoration | RMB | 230000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 8299 |
| Number of Employees Aged Above 50 | Headcount | 216 |
| Number of Employees Aged Below 30 | Headcount | 6737 |
| Number of Employees in Hong Kong | Headcount | 9 |
| Number of Employees in Mainland China | Headcount | 15243 |
| Number of Female Employees | Headcount | 5912 |
| Number of General Employees | Headcount | 13285 |
| Number of Male Employees | Headcount | 9340 |
| Number of Middle Management Employees | Headcount | 1936 |
| Number of Senior Management Employees | Headcount | 31 |
| Number of Total Employees | Headcount | 15252 |
| Percentage of Employees Aged 30-50 | % | 54.43 |
| Percentage of Employees Aged Above 50 | % | 1.42 |
| Percentage of Employees Aged Below 30 | % | 44.22 |
| Percentage of Employees in Hong Kong | % | 0.06 |
| Percentage of Employees in Mainland China | % | 99.94 |
| Percentage of Female Employees | % | 38.78 |
| Percentage of General Employees | % | 87.13 |
| Percentage of Male Employees | % | 61.25 |
| Percentage of Middle Management Employees | % | 12.7 |
| Percentage of Senior Management Employees | % | 0.2 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
| Number of Safety knowledge lectures | sessions | 1548 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | Percentage | 100 |
| Percentage of Trained Female Employees | Percentage | 36.95 |
| Percentage of Trained General Employees | Percentage | 91.96 |
| Percentage of Trained Male Employees | Percentage | 63.05 |
| Percentage of Trained Middle Management | Percentage | 7.96 |
| Percentage of Trained Senior Management | Percentage | 0.08 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | Hour | 49.28 |
| Average Training Hours (General Staff) | Hour | 59.3 |
| Average Training Hours (Male) | Hour | 66.53 |
| Average Training Hours (Middle Management) | Hour | 64.14 |
| Average Training Hours (Senior Management) | Hour | 22.48 |
| Average Training Hours per Employee | Hour | 59.84 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Central China | Supplier | 705 |
| Number of Suppliers in East China | Supplier | 3111 |
| Number of Suppliers in North China | Supplier | 1900 |
| Number of Suppliers in Northeast China | Supplier | 304 |
| Number of Suppliers in South China | Supplier | 1257 |
| Number of Suppliers in Southwest China | Supplier | 1572 |
| Number of Total Suppliers | Supplier | 8849 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Products and Service Related Complaints | Case | 22420 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Corruption Litigation | Case | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB 10 thousand | 260.24 |
| Investment in Volunteer Activities | RMB 10 thousand | 121 |
| Total Public Welfare Donations | RMB 10 thousand | 417.39 |
| Total Social Investment | RMB 10 thousand | 832.48 |