Environmental, Social & Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxides emissions from vehicles | kg | 6.57 | 6.4 | 11 |
| Particulate Matter emissions from vehicles | kg | 0.48 | 0.47 | 11 |
| Sulphur Oxides emissions from vehicles | kg | 0.18 | 0.18 | 11 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Scope 1 GHG Emissions (Direct Emission) | tCO2e | 135.24 | 147.28 | 12 |
| Scope 1 GHG Emissions Increase in Percentage | 8.90% | 12 | ||
| Scope 1 GHG Emissions Intensity (Per employee) | 1.73 | 1.57 | 12 | |
| Scope 2 GHG Emissions (Indirect Emission) | tCO2e | 343.6 | 367.47 | 12 |
| Scope 2 GHG Emissions Intensity (Per employee) | 4.4 | 3.91 | 12 | |
| Scope 3 GHG Emissions (Other indirect emission) | tCO2e | 8.15 | 12 | |
| Scope 3 GHG Emissions Intensity (Per employee) | 0.1 | 12 | ||
| Total GHG Emissions | tCO2e | 486.99 | 514.75 | 12 |
| Total GHG Emissions Intensity (Per employee) | 6.23 | 5.48 | 12 | |
| Total GHG emissions | tonnes CO2e | 486.99 | 514.75 | 11 |
| Total emissions from vehicles | kg | 7.23 | 7.05 | 11 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019-2020 | Report Pages |
|---|---|---|---|
| Non-hazardous waste generated in previous Reporting Period | tonnes | 1.7 | 13 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020-2021 | Report Pages |
|---|---|---|---|
| Scope 2 GHG Emissions Increase in Percentage | 6.95% | 12 | |
| Scope 3 GHG Emissions Decrease in Percentage | -100% | 12 | |
| Total GHG Emissions Increase in Percentage | 5.70% | 12 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | Mwh | 371.3 | 406.72 | 14 |
| Diesel consumption intensity (per employee) | 4.76 | 4.33 | 14 | |
| Electricity consumption | Mwh | 424 | 520 | 14 |
| Electricity consumption intensity (per employee) | 5.44 | 5.53 | 14 | |
| Petrol consumption | Mwh | 131.76 | 128.44 | 14 |
| Petrol consumption intensity (per employee) | 1.69 | 1.37 | 14 | |
| Total energy consumption | Mwh | 927.06 | 1055.16 | 14 |
| Total energy consumption intensity (per employee) | 11.89 | 11.23 | 14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Total workforce by age group - 31-40 | employees | 11 | 19 | 26 |
| Total workforce by age group - 41-50 | employees | 26 | 22 | 26 |
| Total workforce by age group - 51 or Above | employees | 35 | 45 | 26 |
| Total workforce by age group - Below 30 | employees | 6 | 8 | 26 |
| Total workforce by age group - Below 30 - Amount increase in percentage | 33% | 26 | ||
| Total workforce by age group - Total | employees | 78 | 94 | 26 |
| Total workforce by age group - Total - Amount increase in percentage | 21% | 26 | ||
| Total workforce by gender - Female | employees (45%), employees (47%) | 35 | 44 | 26 |
| Total workforce by gender - Female - Amount increase in percentage | 26% | 26 | ||
| Total workforce by gender - Male | employees (53%), employees (55%) | 43 | 50 | 26 |
| Total workforce by gender - Male - Amount increase in percentage | 16% | 26 | ||
| Total workforce by gender - Total | employees (100%) | 78 | 94 | 26 |
| Total workforce by gender - Total - Amount increase in percentage | 21% | 26 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020-2021 | Report Pages |
|---|---|---|---|
| Total workforce by age group - 31-40 - Amount increase in percentage | 73% | 26 | |
| Total workforce by age group - 41-50 - Amount increase in percentage | -15% | 26 | |
| Total workforce by age group - 51 or Above - Amount increase in percentage | 29% | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained | % | 32 | 41 | 40 |
| Percentage of female employees trained | % | 40 | 33 | 40 |
| Percentage of frontline and other employees trained | % | 60 | 54 | 40 |
| Percentage of male employees trained | % | 60 | 67 | 40 |
| Percentage of middle management trained | % | 16 | 23 | 40 |
| Percentage of senior management trained | % | 24 | 23 | 40 |
| Total employees trained | 25 | 39 | 40 | |
| Total trained employees by employee category - Frontline and other employees | 15 | 21 | 40 | |
| Total trained employees by employee category - Middle management | 4 | 9 | 40 | |
| Total trained employees by employee category - Senior management | 6 | 9 | 40 | |
| Total trained employees by gender - Female | 10 | 13 | 40 | |
| Total trained employees by gender - Male | 15 | 26 | 40 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Average training hours for frontline and other employees | hours | 2.09 | 1.77 | 41 |
| Average training hours for middle management | hours | 11.92 | 7.27 | 41 |
| Average training hours for senior management | hours | 11.97 | 11.72 | 41 |
| Average training hours per employee | hours | 5 | 4.32 | 41 |
| Average training hours per female employee | hours | 3.17 | 2.89 | 41 |
| Average training hours per male employee | hours | 6.49 | 5.58 | 41 |
| Total training hours | hours | 390 | 406 | 41 |
| Total training hours (female) | hours | 111 | 127 | 41 |
| Total training hours (frontline and other employees) | hours | 115 | 115 | 41 |
| Total training hours (male) | hours | 279 | 279 | 41 |
| Total training hours (middle management) | hours | 71.5 | 80 | 41 |
| Total training hours (senior management) | hours | 203.5 | 211 | 41 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019-2020 | 2020-2021 | Report Pages |
|---|---|---|---|---|
| Percentage of existing customers selecting paperless billings | % | 48 | 48 | 17 |
| Percentage of new customers selecting paperless billings | % | 77 | 80 | 17 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019-2020 | 2020-2021 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.48 | 0.47 |
| NOâ‚“ Emissions | kg | 6.57 | 6.4 |
| SOâ‚“ Emissions | kg | 0.18 | 0.18 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019-2020 | 2020-2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 135.24 | 147.28 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 343.6 | 367.47 |
| Scope 1 GHG Emissions Intensity (By Employee) | 1.73 | 1.57 | |
| Scope 2 GHG Emissions Intensity (By Employee) | 4.4 | 3.91 | |
| Scope 3 GHG Emissions Intensity (By Employee) | 0.1 | ||
| Total GHG Emissions | tCO2e | 486.99 | 514.75 |
| Total GHG Emissions Intensity (By Employee) | 6.23 | 5.48 | |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 8.15 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 2 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes per employee | 0.02 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020-2021 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | -5.7 |
| Scope 2 Emissions Reduction Percentage Compared to Last Year | % | -6.95 |
| Scope 3 Emissions Reduction Percentage Compared to Last Year | % | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019-2020 | 2020-2021 |
|---|---|---|---|
| Diesel Fuel Consumption | Mwh | 371.3 | 406.72 |
| Energy Consumption Intensity (By Employee) | 11.89 | 11.23 | |
| Gasoline Consumption | Mwh | 131.76 | 128.44 |
| Purchased Electricity | Mwh | 424 | 520 |
| Purchased Electricity Intensity (By Employee) | 5.44 | 5.53 | |
| Total Energy Consumption | Mwh | 927.06 | 1055.16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019-2020 | 2020-2021 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 37 | 41 |
| Number of Employees Aged Above 50 | employees | 35 | 45 |
| Number of Employees Aged Below 30 | employees | 6 | 8 |
| Number of Female Employees | employees | 35 | 44 |
| Number of Male Employees | employees | 43 | 50 |
| Number of Total Employees | employees | 78 | 94 |
| Percentage of Female Employees | % | 45 | 47 |
| Percentage of Male Employees | % | 55 | 53 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020-2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | None |
| Turnover Rate of Employees Aged Above 50 | % | None |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019-2020 | 2020-2021 |
|---|---|---|---|
| Percentage of Employees Trained | % | 32 | 41 |
| Percentage of Trained Female Employees | % | 40 | 33 |
| Percentage of Trained General Employees | % | 60 | 54 |
| Percentage of Trained Male Employees | % | 60 | 67 |
| Percentage of Trained Middle Management | % | 16 | 23 |
| Percentage of Trained Senior Management | % | 24 | 23 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019-2020 | 2020-2021 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 3.17 | 2.89 |
| Average Training Hours (General Staff) | hours | 2.09 | 1.77 |
| Average Training Hours (Male) | hours | 6.49 | 5.58 |
| Average Training Hours (Middle Management) | hours | 11.92 | 7.27 |
| Average Training Hours (Senior Management) | hours | 11.97 | 11.72 |
| Average Training Hours per Employee | hours | 5 | 4.32 |
| Total Training Hours | hours | 390 | 406 |