2020 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Annual Emission Density | Tons—Carbon Dioxide Equivalent/m² | 0.09 | 70 |
| Direct Emissions (Range 1) Gasoline | Ton-carbon dioxide equivalent | 39.33 | 70 |
| Direct Emissions (Range 1) Natural gas | Ton-carbon dioxide equivalent | 94.78 | 70 |
| Indirect Emission (Range 2) Purchased Power | Ton-carbon dioxide equivalent | 9863.11 | 70 |
| Total Emissions | Ton-carbon dioxide equivalent | 9997.22 | 70 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of office paper consumption | Kg/person | 8.21 | 70 |
| Waste Electronic Equipment | Piece | 3104 | 70 |
| Waste electronic equipment/person | Pieces/person | 0.36 | 70 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Annual intensity of electricity consumption | KWH/m² | 169.65 | 70 |
| Coverage Rate of Video Equipment In Meeting Rooms | Percentage | 35.29% | 70 |
| Direct energy consumption Gasoline | MWH | 160.67 | 70 |
| Direct energy consumption Natural gas | MWH | 484.72 | 70 |
| Energy consumption density | MWH/m² | 0.18 | 70 |
| Gasoline consumption of official cars | Liter | 18523.27 | 70 |
| Indirect energy consumption Outsourcing power | MWH | 19383.13 | 70 |
| Total Energy Consumption | MWH | 20028.52 | 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Annual intensity of water consumption | M³/m² | 1.52 | 70 |
| Office Water | Cubic meter | 173681 | 70 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Office Paper Consumption | Ton | 17.51 | 70 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 29 years old and under | Percentage, Person | 1706 | 72, 73 |
| 30-49 years old | Percentage, Person | 5660 | 72, 73 |
| 50 years old or above | Percentage, Person | 0.41% | 72, 73 |
| China Mainland | Percentage | 2.70% | 73 |
| China Mainland staff | Person | 8524 | 72 |
| Contract staff | Person | 8312 | 72 |
| Coverage rate of social insurance | Percentage | 100% | 73 |
| Female staff | Percentage | 1.22% | 73 |
| General staff | Percentage, Person | 2.37% | 72, 73 |
| Hong Kong, Macau, Taiwan | Percentage | 0% | 73 |
| Hong Kong, Macau, Taiwan staff | Person | 4 | 72 |
| Junior college and below | Percentage, Person | 2440 | 72, 73 |
| Labor dispatch staff | Person | 216 | 72 |
| Male staff | Percentage | 1.48% | 73 |
| Management Level | Percentage, Person | 789 | 72, 73 |
| Middle-level management | Percentage, Person | 247 | 72, 73 |
| Number of Staff Eligible for Retirement in the Next Five Years | Person | 889 | 72 |
| Number of Staff on Maternity Leave and Waiting for Maternity Leave | Person | 315 | 72 |
| Number of female staff | Person | 3947 | 72 |
| Number of male staff | Person | 4581 | 72 |
| Overseas | Percentage | 0% | 73 |
| Postgraduate or above | Percentage, Person | 976 | 72, 73 |
| Proportion of Cross-Regional Video Conferences | Percentage | 33.9% | 70 |
| Senior management | Percentage, Person | 11 | 72, 73 |
| Total number of employees | Person | 8528 | 72 |
| Undergraduate | Percentage, Person | 1.37% | 72, 73 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Turnover rate of total number of staff | Percentage | 2.70% | 72 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of work injuries | Times | 6 | 73 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total number of days lost due to work-related injuries | Days | 465 | 73 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Coverage rate of staff medical examination | Percentage | 100% | 73 |
| Number of employees whose safety and health was guaranteed | 12000 | 16 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| General staff training | Person-time | 53597 | 74 |
| Helps for suffering workers | Person-time | 152 | 75 |
| Junior staff training | Person-time | 53597 | 74 |
| Management staff training | Person-time | 1222 | 74 |
| Middle-level staff training | Person-time | 1172 | 74 |
| Number of development targets commenced in 10 days | 100 | 16 | |
| Number of party members trained | 4800 | 16 | |
| Number of party workers trained | 260 | 16 | |
| Number of special lectures conducted by the Party Committee | 36 | 16 | |
| Number of training courses for party organization secretaries conducted | 20 | 16 | |
| Number of training sessions for female staff | Person-time | 26861 | 74 |
| Number of training sessions for male staff | Person-time | 27958 | 74 |
| Senior staff training | Person-time | 50 | 74 |
| Staff assistance input | RMB Ten thousand | 286.85 | 75 |
| Total Number of Video Conferences | Times | 108 | 70 |
| Total number of trainees | Person-time | 54819 | 74 |
| Training for middle-level management staff | Person-time | 1172 | 74 |
| Training for senior management staff | Person-time | 50 | 74 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours for female staff | Hours/Person | 85 | 74 |
| Average training hours for male staff | Hours/Person | 79 | 74 |
| Average training hours for management staff | Hours/Person | 95 | 74 |
| Average training hours for middle-level management staff | Hours/Person | 97 | 74 |
| Average training hours for senior management staff | Hours/Person | 67 | 74 |
| Average training hours per employee | Hours/Person | 82 | 74 |
| General training hours for general staff | Hours/Person | 81 | 74 |
| Total training time for all staff | hour | 620409 | 74 |
| Total training time for female staff | hour | 314322 | 74 |
| Total training time for general staff | hour | 602204 | 74 |
| Total training time for male staff | hour | 306087 | 74 |
| Total training time for management staff | hour | 18205 | 74 |
| Total training time for senior management staff | hour | 738 | 74 |
| Training time for middle-level management staff | hour | 17467 | 74 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Complaint acceptance rate | Percentage | 100 | 75 |
| Complaints | Cases | 1176 | 75 |
| Customer satisfaction with complaint handling | Percentage | 90.44 | 75 |
| Customer service handling capacity | Ten thousand calls | 258.15 | 75 |
| Customer service satisfaction rate | Percentage | 99.22 | 75 |
| Manual connection quantity | Ten thousand calls | 110.11 | 75 |
| Manual connection rate | Percentage | 85.12 | 75 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Announcements issued | 38 | 17 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Circulars listened to at general meeting of shareholders | 7 | 17 | |
| Circulars listened to by Board of Directors | 33 | 17 | |
| Meetings held by Board of Directors (including communication meetings) | 16 | 17 | |
| Meetings held by Board of Supervisors (including communication meetings) | 10 | 17 | |
| Proposals considered and approved by Board of Directors | 103 | 17 | |
| Proposals passed at general meeting of shareholders | 14 | 17 | |
| Proposals passed by Board of Supervisors | 28 | 17 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Anti-money laundering training | Times | 141 | 75 |
| Number of party organization secretaries trained | 230 | 16 | |
| Overall pass rate of test on party style and clean government construction | 97.5% | 17 | |
| Participants in test of party style and clean government construction | 4558 | 17 | |
| Training of anti-money laundering | Person-time | 81686 | 75 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Area of 'Jinsui Sun' Party member activity center | square meters | 1000 | 16 |
| Essays collected in financial culture series of competitions | 158 | 17 | |
| Number of 'deep research' special topics carried out by the Party Committee | 43 | 16 | |
| Number of Cross-Regional Video Conferences | Times | 103 | 70 |
| Number of party members participating in epidemic prevention and control | times | 2700 | 16 |
| Number of studies on the 'First Topic' by the Party Committee | 3400 | 16 | |
| Number of studies on the central group of the Party Committee | 160 | 16 | |
| Paintings collected in financial culture series of competitions | 24 | 17 | |
| Photos collected in financial culture series of competitions | 67 | 17 | |
| Pieces of calligraphy collected in financial culture series of competitions | 52 | 17 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Accumulated charity expenditure | RMB Ten thousand | 4321 | 75 |
| Amount donated for epidemic prevention by the Bank (including Sun Charity) | million RMB | 3.4 | 16 |
| Blood donated for epidemic prevention and control | ml | 117900 | 16 |
| Number of Recipients of Sun Charity Project | Person-time | 5000 | 75 |
| Number of times of five activity days of 'Theme Party Day' | 1100 | 16 | |
| Number of volunteer activities of sun charity foundation | Events | 6100 | 75 |
| Total charitable expenditure of the Neo Sun Foundation | RMB Ten thousand | 714.61 | 75 |
| Total poverty alleviation input | RMB Ten thousand | 884.07 | 75 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton-carbon dioxide equivalent | 134.11 |
| GHG Emissions from Natural Gas | Ton-carbon dioxide equivalent | 94.78 |
| Indirect Energy Emissions (Scope 2) | Ton-carbon dioxide equivalent | 9863.11 |
| Total GHG Emissions | Ton-carbon dioxide equivalent | 9997.22 |
| Total GHG Emissions Intensity (By Area) | Tons—Carbon Dioxide Equivalent/m² | 0.09 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Piece | 3104 |
| Total Non-Hazardous Waste Intensity (By Employee) | Pieces/person | 0.36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Intensity (By Area per Year) | MWH/m² | 0.18 |
| Energy Consumption Intensity (By Area) | MWH/m² | 0.18 |
| Gasoline Consumption | MWH | 160.67 |
| Natural Gas Consumption | MWH | 484.72 |
| Total Direct Energy Consumption | MWH | 645.39 |
| Total Electricity Consumption Intensity (By Area) | KWH/m² | 169.65 |
| Total Energy Consumption | MWH | 20028.52 |
| Total Indirect Energy Consumption | MWH | 19383.13 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption Intensity (By Revenue) | M³/m² | 1.52 |
| Water Consumption in Office | Cubic meter | 173681 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Packaging Material Consumption (Paper) | Ton | 17.51 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Bachelor's Degree Employees | Person | 5112 |
| Number of Below Junior College Employees | Person | 2440 |
| Number of Contractors | Person | 8312 |
| Number of Employees Aged 30-50 | Person | 5660 |
| Number of Employees Aged Above 50 | Person | 1162 |
| Number of Employees Aged Below 30 | Person | 1706 |
| Number of Employees in Hong Kong | Person | 4 |
| Number of Employees in Mainland China | Person | 8524 |
| Number of Female Employees | Person | 3947 |
| Number of General Employees | Person | 7481 |
| Number of Male Employees | Person | 4581 |
| Number of Master's Degree Employees | Person | 976 |
| Number of Middle Management Employees | Person | 247 |
| Number of Senior Management Employees | Person | 11 |
| Number of Temporary Workers | Person | 216 |
| Number of Total Employees | Person | 8528 |
| Percentage of Bachelor's Degree Employees | Percentage | 1.37 |
| Percentage of Below Junior College Employees | Percentage | 0.68 |
| Percentage of Employees Aged 30-50 | Percentage | 1.58 |
| Percentage of Employees Aged Above 50 | Percentage | 0.41 |
| Percentage of Employees Aged Below 30 | Percentage | 0.7 |
| Percentage of Employees in Mainland China | Percentage | 2.7 |
| Percentage of Female Employees | Percentage | 1.22 |
| Percentage of General Employees | Percentage | 2.37 |
| Percentage of Male Employees | Percentage | 1.48 |
| Percentage of Master's Degree Employees | Percentage | 0.64 |
| Percentage of Middle Management Employees | Percentage | 0.09 |
| Percentage of Senior Management Employees | Percentage | 0.02 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Total Employees | Percentage | 2.7 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 465 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Health Check Coverage for Employees | Percentage | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Trained Female Employees | % | 49 |
| Percentage of Trained Male Employees | % | 50.98 |
| Percentage of Trained Middle Management | % | 2.14 |
| Percentage of Trained Senior Management | % | 0.09 |
| Total Cost of Training | RMB | 28685000 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | Hours/Person | 85 |
| Average Training Hours (General Staff) | Hours/Person | 81 |
| Average Training Hours (Male) | Hours/Person | 79 |
| Average Training Hours (Middle Management) | Hours/Person | 97 |
| Average Training Hours (Senior Management) | Hours/Person | 67 |
| Average Training Hours per Employee | Hours/Person | 82 |
| Total Training Hours | hour | 620409 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | Percentage | 90.44 |
| Total Number of Customer Complaints | Cases | 1176 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Anti-corruption Training Session | Times | 141 |
| Number of Attendance for Anti-corruption Training | Person-time | 81686 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | million RMB | 3.4 |
| Investment in Targeted Poverty Alleviation | RMB Ten thousand | 884.07 |
| Number of Participations in Volunteer Activities | Person-time | 5000 |
| Number of Volunteer Activities Sessions | Events | 6100 |
| Total Public Welfare Donations | RMB Ten thousand | 4321 |
| Total Social Investment | RMB Ten thousand | 4321 |