Environmental, Social and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Nitrogen oxide emissions | Kg | 735.44 | 134 |
| Particulate matter emissions | Kg | 0.4 | 134 |
| Sulphur oxide emissions | Kg | 0.16 | 134 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | Tonne | 1614.04 | 134 |
| Energy indirect greenhouse gas emissions (Scope 2) | Tonne | 166196.78 | 134 |
| Total greenhouse gas emissions | Tonne | 167810.82 | 134 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Hazardous waste produced | Tonne | 3.21 | 134 |
| Waste battery weight | Tonne | 0.51 | 134 |
| Waste mercury fluorescent tubes and other waste mercury electric light sources | Tonne | 2.7 | 134 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Food waste produced | Tonne | 307.55 | 134 |
| General Office waste produced | Tonne | 54.21 | 134 |
| Non-hazardous waste produced | Tonne | 361.76 | 134 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Electricity consumption | '000 kWh | 174320.29 | 135 |
| Energy consumption intensity | '000 kWh/10000 square metres | 22.4346 | 135 |
| Heat consumption | '000 kWh | 41562.92 | 135 |
| Liquefied petroleum gas consumption | '000 kWh | 676.87 | 135 |
| Non-renewable fuels (direct) consumption | '000 kWh | 8462.47 | 135 |
| Pipeline natural gas consumption | '000 kWh | 6419.52 | 135 |
| Purchased energy (indirect) consumption | '000 kWh | 215883.21 | 135 |
| Total diesel consumption | '000 kWh | 24.77 | 135 |
| Total energy consumption | '000 kWh | 224345.68 | 135 |
| Total gasoline consumption | '000 kWh | 831.06 | 135 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Municipal water consumption | Cubic metre | 2389125.42 | 135 |
| Other water consumption | Cubic metre | 180.28 | 135 |
| Total water consumption | Cubic metre | 2389305.7 | 135 |
| Water consumption intensity (Total water consumption/GFA under management) | Cubic metre/10000 square metres | 238.9306 | 135 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of green bases completed and opened to the public in Henan Province | 5 | 102 | |
| Number of green bases planned in Henan Province | 12 | 102 | |
| Number of green bases under preparation in Henan Province | 7 | 102 | |
| Number of precious trees and flowers planted | 1000000 | 102 | |
| Number of seedlings planted | 16000 | 102 | |
| Total area of green bases planned in Henan Province | mu | 5000 | 102 |
| Total number of participants in green base activities | 1800000 | 102 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of senior lecturers selected | lecturers | 2 | 85 |
| Total workforce | persons | 5421 | 79 |
| Workforce by age group: 30–50 | persons | 2581 | 79 |
| Workforce by age group: Over 50 | persons | 130 | 79 |
| Workforce by age group: Under 30 | persons | 2710 | 79 |
| Workforce by employee rank: Middle management | persons | 48 | 79 |
| Workforce by employee rank: Ordinary staff | persons | 5362 | 79 |
| Workforce by employee rank: Senior management | persons | 11 | 79 |
| Workforce by employment type: Full-time | persons | 5421 | 79 |
| Workforce by gender: Female | persons | 1923 | 79 |
| Workforce by gender: Male | persons | 3498 | 79 |
| Workforce by region: Hong Kong, China | persons | 8 | 79 |
| Workforce by region: Mainland China | persons | 5413 | 79 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Rate of work-related fatalities | 0.0% | 0.0% | 0.0% | 92, 138 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of daily training sessions | sessions | 373 | 85 |
| Number of employees trained (aggregate) | persons | 5421 | 85, 139 |
| Number of female employees trained | persons | 1923 | 85 |
| Number of intermediate lecturers selected | lecturers | 2 | 85 |
| Number of internal certified lecturers selected | lecturers | 50 | 85 |
| Number of junior lecturers selected | lecturers | 46 | 85 |
| Number of male employees trained | persons | 3498 | 85 |
| Number of middle-level management trained | persons | 48 | 85 |
| Number of ordinary staff trained | persons | 5362 | 85 |
| Number of senior management trained | persons | 11 | 85 |
| Percentage of employees trained (aggregate) | 100.0% | 85, 139 | |
| Percentage of female employees trained | 35.5% | 85 | |
| Percentage of male employees trained | 64.5% | 85 | |
| Percentage of middle-level management trained | 0.9% | 85 | |
| Percentage of ordinary staff trained | 98.9% | 85 | |
| Percentage of senior management trained | 0.2% | 85 | |
| Percentage of special training sessions | 19.3% | 85 | |
| Total number of training participants | participants | 25388 | 85 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of special training sessions | sessions | 89 | 85 |
| Percentage of daily training sessions | 80.7% | 85 | |
| Total number of training sessions carried out | sessions | 462 | 85 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 2020 China Quality System of Property Service | Awarded | 12 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 2020 Top 100 Blue Chip Property Enterprises | enterprises | 100 | 13 |
| 2020 Top 500 Property Service Enterprises with Comprehensive Strength | enterprises | 500 | 13 |
| Expected spending on 'Jade Carving Plan' renovation projects | million RMB | 25 | 47 |
| Expected spending on 'Maintenance Fund Plan' renovation projects | million RMB | 6 | 47 |
| Number of activities of various sizes planned at green bases | 300 | 102 | |
| Number of areas in Henan Province covered by 'Jade Carving Plan' renovation projects | areas | 41 | 47 |
| Number of areas in Henan Province covered by 'Maintenance Fund Plan' renovation projects | areas | 18 | 47 |
| Ranking among 2020 China Top 10 Influences in the Capital Market | rank | 10 | 12 |
| Ranking among 2020 China Top 30 Influential Property Service | rank | 30 | 12 |
| Ranking among 2020 China Top 50 Property Service Influences | rank | 50 | 12 |
| Ranking among the China Top 100 Property Service Enterprises List | rank | 12 | 12 |
| Ranking among the Leading Property Service Enterprises in China in terms of Diversified Operation | rank | 9 | 12 |
| Ranking among the Leading Property Service Enterprises in Henan in terms of Service Quality | rank | 1 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of communities covered by 'Jade Carving Plan' renovation projects | communities | 82 | 47 |
| Number of communities covered by 'Maintenance Fund Plan' renovation projects | communities | 23 | 47 |
| Number of renovation projects completed under the 'Jade Carving Plan' | projects | 455 | 47 |
| Number of renovation projects completed under the 'Maintenance Fund Plan' | projects | 30 | 47 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 0.4 |
| NOâ‚“ Emissions | Kg | 735.44 |
| SOâ‚“ Emissions | Kg | 0.16 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne | 1614.04 |
| Indirect Energy Emissions (Scope 2) | Tonne | 166196.78 |
| Total GHG Emissions | Tonne | 167810.82 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 0.51 |
| Total Hazardous Waste | Tonne | 3.21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 307.55 |
| Non-Hazardous Waste (Office Waste) | Tonne | 54.21 |
| Non-Hazardous Waste Disposed | Tonne | 361.76 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Diesel Fuel Consumption | '000 kWh | 24.77 |
| Energy Consumption Intensity (By Area) | '000 kWh/10000 square metres | 22.4346 |
| Gasoline Consumption | '000 kWh | 831.06 |
| LPG Consumption | '000 kWh | 676.87 |
| Natural Gas Consumption | '000 kWh | 6419.52 |
| Purchased Electricity | '000 kWh | 174320.29 |
| Purchased Heating | '000 kWh | 41562.92 |
| Total Direct Energy Consumption | '000 kWh | 8462.47 |
| Total Energy Consumption | '000 kWh | 224345.68 |
| Total Indirect Energy Consumption | '000 kWh | 215883.21 |
| Total Non-Renewable Fuel Consumption | '000 kWh | 8462.47 |
| Total Purchased Energy | '000 kWh | 215883.21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Municipal Water Consumption | Cubic metre | 2389125.42 |
| Total Water Withdrawal | Cubic metre | 2389305.7 |
| Water Consumption | Cubic metre | 2389305.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 2581 |
| Number of Employees Aged Above 50 | persons | 130 |
| Number of Employees Aged Below 30 | persons | 2710 |
| Number of Employees in Hong Kong | persons | 8 |
| Number of Employees in Hong Kong and Mainland China | persons | 5421 |
| Number of Employees in Mainland China | persons | 5413 |
| Number of Female Employees | persons | 1923 |
| Number of Full-time Employees | persons | 5421 |
| Number of General Employees | persons | 5362 |
| Number of Male Employees | persons | 3498 |
| Number of Middle Management Employees | persons | 48 |
| Number of Senior Management Employees | persons | 11 |
| Number of Total Employees | persons | 5421 |
| Percentage of Employees Aged 30-50 | percent | 47.63 |
| Percentage of Employees Aged Above 50 | percent | 2.4 |
| Percentage of Employees Aged Below 30 | percent | 49.99 |
| Percentage of Employees in Hong Kong | percent | 0.15 |
| Percentage of Employees in Hong Kong and Mainland China | percent | 100 |
| Percentage of Employees in Mainland China | percent | 99.85 |
| Percentage of Female Employees | percent | 35.46 |
| Percentage of Full-time Employees | percent | 100 |
| Percentage of General Employees | percent | 98.91 |
| Percentage of Male Employees | percent | 64.54 |
| Percentage of Middle Management Employees | percent | 0.89 |
| Percentage of Senior Management Employees | percent | 0.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Hong Kong | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 35.5 |
| Percentage of Trained General Employees | % | 98.9 |
| Percentage of Trained Male Employees | % | 64.5 |
| Percentage of Trained Middle Management | % | 0.9 |
| Percentage of Trained Senior Management | % | 0.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hours/person | 45 |
| Average Training Hours (General Staff) | hours/person | 37 |
| Average Training Hours (Male) | hours/person | 33 |
| Average Training Hours (Middle Management) | hours/person | 25 |
| Average Training Hours (Senior Management) | hours/person | 19 |
| Average Training Hours per Employee | hours/person | 37 |
| Total Training Hours | hours | 201832 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Local Suppliers | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit |
|---|---|
| Complaints Handling Rate | % |
| Number of Products and Service Related Complaints | cases |
| Satisfaction Rate of Customer Complaint Handling | % |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB | 2721800 |
| Total Cash Donations | RMB | 2541600 |
| Total In-kind Donations | RMB | 1303700 |
| Total Social Investment | RMB | 3579300 |