Environmental, Social and Governance Report 2020/2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2020/2021 | Report Pages |
|---|---|---|---|
| GHG emissions intensity | kg/m² | 223 | 7 |
| Scope 1 GHG emissions | kgCO2e | 53706 | 7 |
| Scope 2 GHG emissions | kgCO2e | 13488493 | 7 |
| Scope 3 GHG emissions | kgCO2e | 11966 | 7 |
| Total (Scope 1, 2 & 3) GHG emissions | kgCO2e | 13554165 | 7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2020/2021 | Report Pages |
|---|---|---|---|
| General refuse disposed to landfills | kg | 19397 | 7 |
| General refuse disposed to landfills intensity | kg/m² | 0.3 | 7 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2020/2021 | Report Pages |
|---|---|---|---|
| Recycled waste intensity | kg/m² | 0.5 | 7 |
| Total recycled waste | kg | 31031 | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2020/2021 | Report Pages |
|---|---|---|---|
| Direct energy consumption | GJ | 34 | 7 |
| Indirect energy consumption | GJ | 60551 | 7 |
| Total energy consumption | GJ | 60585 | 7 |
| Total energy consumption intensity | GJ/m² | 1 | 7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2020/2021 | Report Pages |
|---|---|---|---|
| Water consumption | m³ | 171678 | 7 |
| Water consumption intensity | m³/m² | 2.8 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019/2020 | 2020 | 2020/2021 | 2021 | Report Pages |
|---|---|---|---|---|---|---|
| Percentage of staff who had worked for the Group for five years or more | % | 53 | 62 | 9 | ||
| Permanent employees (hotel and gaming operations, Macau) | employees | 949 | 770 | 8 | ||
| Workforce age distribution: 26–35 | % | 38 | 35 | 8 | ||
| Workforce age distribution: 36–45 | % | 21 | 23 | 8 | ||
| Workforce age distribution: 46–55 | % | 21 | 23 | 8 | ||
| Workforce age distribution: ≤25 | % | 9 | 4 | 8 | ||
| Workforce age distribution: ≥56 | % | 11 | 15 | 8 | ||
| Workforce gender distribution: Female | % | 55 | 54 | 8 | ||
| Workforce gender distribution: Male | % | 45 | 46 | 8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of frontline staff with Macao Occupational Skills Recognition System (MORS) certification | 95 | 83 | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | FY2019/2020 | FY2020/2021 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee | hours | 17 | 5 | 12 |
| Total training hours | hours | 16500 | 3500 | 12 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Agoda Customer Review Award | 8.8 | 14 | ||
| Hotels.com Loved By Guests Award | 9 | 9 | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016–2018 | 2021 | Report Pages |
|---|---|---|---|---|
| Booking.com Guest Review Awards | 8.4 | 14 | ||
| Booking.com Traveller Review Awards | 8.8 | 14 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020/2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | kgCO2e | 53706 |
| Indirect Energy Emissions (Scope 2) | kgCO2e | 13488493 |
| Total GHG Emissions | kgCO2e | 13554165 |
| Total GHG Emissions Intensity (By Area) | kg/m² | 223 |
| Total Other Indirect Energy Emissions (Scope 3) | kgCO2e | 11966 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020/2021 |
|---|---|---|
| Total Hazardous Waste Intensity (By Area) | kg/m² | 0.3 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020/2021 |
|---|---|---|
| Non-Hazardous Waste Recycled | kg | 31031 |
| Total Non-Hazardous Waste Intensity (By Area) | kg/m² | 0.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020/2021 |
|---|---|---|
| Energy Consumption Intensity (By Area) | GJ/m² | 1 |
| Total Direct Energy Consumption | GJ | 34 |
| Total Energy Consumption | GJ | 60585 |
| Total Indirect Energy Consumption | GJ | 60551 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | FY2020/2021 |
|---|---|---|
| Water Consumption | m³ | 171678 |
| Water Consumption Intensity (By Revenue) | m³/m² | 2.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019/2020 | 2020 | 2020/2021 | 2021 |
|---|---|---|---|---|---|
| Number of Employees in Macau | employees | 949 | 770 | ||
| Percentage of Employees Aged 30-50 | % | 42 | 46 | ||
| Percentage of Employees Aged Above 50 | % | 11 | 15 | ||
| Percentage of Employees Aged Below 30 | % | 47 | 39 | ||
| Percentage of Female Employees | % | 55 | 54 | ||
| Percentage of Male Employees | % | 45 | 46 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | FY2019/2020 | FY2020/2021 |
|---|---|---|---|
| Average Training Hours per Employee | hours | 17 | 5 |
| Total Training Hours | hours | 16500 | 3500 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |