2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Nitrogen oxides | kg | 60.48 | 56 |
| Particulate matter | kg | 5.79 | 56 |
| Sulphur oxides | kg | 0.2 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions (scope 1) | ton CO2 | 332.48 | 56 |
| Greenhouse gas emission intensity | ton/’000 m2 | 0.7 | 56 |
| Greenhouse gas emissions in total | ton CO2 | 49542.07 | 56 |
| Indirect greenhouse gas emissions (scope 2) | ton CO2 | 49209.59 | 56 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Waste batteries generated | kg | 766.63 | 56 |
| Waste lamp tube | number | 22337 | 56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous waste produced | kg/’000 m2 | 1.63 | 56 |
| Office domestic garbage produced | kg | 106435.11 | 56 |
| Office wastepaper produced | kg | 9025.16 | 56 |
| Total non-hazardous waste produced | kg | 115460.27 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Contracted GFA (Gross Floor Area) under management | million sq.m. | 522.6 | 8 |
| Diesel consumption | L | 115325.56 | 56 |
| Direct energy consumption | MWh | 1258.53 | 56 |
| Energy consumption intensity | MWh/’000 m2 | 0.85 | 56 |
| Gasoline consumption | L | 13828.9 | 56 |
| Indirect energy consumption | MWh | 58804.16 | 56 |
| Total energy consumption | MWh | 60062.69 | 56 |
| Total purchased electricity consumption | MWh | 58804.16 | 56 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total water consumption intensity | m3/’000 m2 | 56.68 | 56 |
| Water consumption in total | m3 | 4011539.07 | 56 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| GFA under management (excluding consultant projects and associates) | million sq.m. | 374.8 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of employees | 55000 | 8 | |
| Number of employees - Aged 30 or below | employees | 11566 | 36 |
| Number of employees - Aged 31-50 | employees | 27968 | 36 |
| Number of employees - Aged 50 or above | employees | 16354 | 36 |
| Number of employees - Female | employees | 25132 | 36 |
| Number of employees - Hong Kong, Macao and Taiwan | employees | 8 | 36 |
| Number of employees - Mainland China | employees | 55880 | 36 |
| Number of employees - Male | employees | 30756 | 36 |
| Number of employees - Middle management | employees | 1701 | 36 |
| Number of employees - Ordinary employees | employees | 53915 | 36 |
| Number of employees - Senior management | employees | 272 | 36 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of employees trained by gender - Female | percent | 43.99% | 38 |
| Percentage of employees trained by gender - Male | percent | 56.01% | 38 |
| Percentage of employees trained by position - Middle management | percent | 3.54% | 38 |
| Percentage of employees trained by position - Ordinary employees | percent | 95.97% | 38 |
| Percentage of employees trained by position - Senior management | percent | 0.50% | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours by gender - Female | hours | 12.51 | 38 |
| Average training hours by gender - Male | hours | 13.43 | 38 |
| Average training hours by position - Middle management | hours | 11.47 | 38 |
| Average training hours by position - Ordinary employees | hours | 13.08 | 38 |
| Average training hours by position - Senior management | hours | 9.88 | 38 |
| Total employees participated in training | employees | 42809 | 38 |
| Total training hours | hours | 727558 | 38 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of projects under management | 3200 | 8 | |
| Number of provinces, municipalities and autonomous regions covered | 31 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of property management service satisfaction survey samples | 25207 | 30 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Overall property management service satisfaction rate - A-Living | % | 85.5 | 90.1 | 91.1 | 30 |
| Overall property management service satisfaction rate - Benchmark level | % | 81.5 | 85.5 | 89.5 | 30 |
| Overall property management service satisfaction rate - Industry average | % | 70.5 | 73.1 | 76.6 | 30 |
| Overall property management service satisfaction rate - TOP20 | % | 76.7 | 79.6 | 83.3 | 30 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 5.79 |
| NOₓ Emissions | kg | 60.48 |
| SOₓ Emissions | kg | 0.2 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | ton CO2 | 332.48 |
| Indirect Energy Emissions (Scope 2) | ton CO2 | 49209.59 |
| Total GHG Emissions | ton CO2 | 49542.07 |
| Total GHG Emissions Intensity (By Area) | ton/’000 m2 | 0.7 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Waste (Used Batteries) | kg | 766.63 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | kg | 106435.11 |
| Paper Waste | kg | 9025.16 |
| Total Non-Hazardous Waste Disposed | kg | 115460.27 |
| Total Non-Hazardous Waste Intensity (By Area) | kg/’000 m2 | 1.63 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Diesel Fuel Consumption | L | 115325.56 |
| Energy Consumption Intensity (By Area) | MWh/’000 m2 | 0.85 |
| Gasoline Consumption | L | 13828.9 |
| Purchased Electricity | MWh | 58804.16 |
| Total Direct Energy Consumption | MWh | 1258.53 |
| Total Energy Consumption | MWh | 60062.69 |
| Total Indirect Energy Consumption | MWh | 58804.16 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption | m3 | 4011539.07 |
| Water Consumption Intensity (By Revenue) | m3/’000 m2 | 56.68 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 27968 |
| Number of Employees Aged Above 50 | employees | 16354 |
| Number of Employees Aged Below 30 | employees | 11566 |
| Number of Employees in Hong Kong | employees | 8 |
| Number of Employees in Mainland China | employees | 55880 |
| Number of Female Employees | employees | 25132 |
| Number of General Employees | employees | 53915 |
| Number of Male Employees | employees | 30756 |
| Number of Middle Management Employees | employees | 1701 |
| Number of Senior Management Employees | employees | 272 |
| Number of Total Employees | employees | 55000 |
| Percentage of Employees Aged 30-50 | % | 50.85 |
| Percentage of Employees Aged Above 50 | % | 29.73 |
| Percentage of Employees Aged Below 30 | % | 21.03 |
| Percentage of Female Employees | % | 45.6 |
| Percentage of Male Employees | % | 55.01 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Trained Female Employees | percent | 43.99 |
| Percentage of Trained General Employees | percent | 95.97 |
| Percentage of Trained Male Employees | percent | 56.01 |
| Percentage of Trained Middle Management | percent | 3.54 |
| Percentage of Trained Senior Management | percent | 0.5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hours | 12.51 |
| Average Training Hours (General Staff) | hours | 13.08 |
| Average Training Hours (Male) | hours | 13.43 |
| Average Training Hours (Middle Management) | hours | 11.47 |
| Average Training Hours (Senior Management) | hours | 9.88 |
| Average Training Hours per Employee | hours | 17 |
| Total Training Hours | hours | 727558 |