Sustainability Report 2020/21
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions for Hong Kong and Mainland China operations | tonnes | 7.27 | 6.85 | 7.03 | 79 |
| Particulate matter (PM) emissions for Hong Kong and Mainland China operations | tonnes | 0.48 | 0.45 | 0.48 | 79 |
| Sulphur oxides (SOx) emissions for Hong Kong and Mainland China operations | tonnes | 0.02 | 0.02 | 0.02 | 79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|---|
| GHG Emissions Intensity Hong Kong | tonnes CO2e/revenue (HK$'m) | 23.09 | 16.93 | 17.48 | 15.99 | 78 |
| GHG Emissions Intensity Mainland China | tonnes CO2e/revenue (RMB'm) | 38 | 34.11 | 36.25 | 34.48 | 78 |
| GHG Emissions Intensity reduction vs base year Hong Kong | -26.7% | -24.3% | -30.7% | 78 | ||
| GHG Emissions Intensity reduction vs base year Mainland China | -10.2% | -4.6% | -9.3% | 78 | ||
| GHG Emissions Scope 1 Hong Kong | tonnes CO2e | 20544 | 19450 | 16367 | 78 | |
| GHG Emissions Scope 1 Mainland China | tonnes CO2e | 2996 | 2522 | 2398 | 78 | |
| GHG Emissions Scope 2 Hong Kong | tonnes CO2e | 103737 | 100686 | 71828 | 78 | |
| GHG Emissions Scope 2 Mainland China | tonnes CO2e | 30768 | 32783 | 33702 | 78 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | 2024/25 | 2029/30 | Report Pages |
|---|---|---|---|---|---|---|---|
| GHG Emissions Intensity Target Hong Kong | -28% | -30% | 78 | ||||
| GHG Emissions Intensity Target Mainland China | -13% | -15% | 78 | ||||
| Performance compared with base year, Hong Kong | -14.5% | -13.4% | -13.6% | 80 | |||
| Performance compared with base year, Mainland China | +0.9% | +4.7% | +0.6% | 80 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|---|
| Electricity consumption, Hong Kong | kWh ('000) | 176321 | 173088 | 156923 | 77 | |
| Electricity consumption, Mainland China | kWh ('000) | 56358 | 59316 | 65031 | 77 | |
| Energy consumption intensity, Hong Kong | kWh/revenue (HK$'m or RMB'm) | 76820 | 70550 | 72601 | 72282 | 77 |
| Energy consumption intensity, Mainland China | kWh/revenue (HK$'m or RMB'm) | 47651 | 38271 | 39624 | 43579 | 77 |
| Mobile fuel consumption, Hong Kong | kWh ('000) | 4111 | 3942 | 4171 | 77 | |
| Mobile fuel consumption, Mainland China | kWh ('000) | 1710 | 1649 | 2065 | 77 | |
| Stationary fuel consumption, Hong Kong | kWh ('000) | 100553 | 95307 | 79202 | 77 | |
| Stationary fuel consumption, Mainland China | kWh ('000) | 11776 | 9748 | 8583 | 77 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 | Report Pages |
|---|---|---|---|---|---|---|
| Water Consumption Intensity, Mainland China | m³/revenue (HK$'m or RMB'm) | 850 | 858 | 890 | 855 | 80 |
| Water Consumption, Hong Kong | thousand m³ | 3473 | 3294 | 2637 | 80 | |
| Water Consumption, Mainland China | thousand m³ | 850 | 867 | 895 | 80 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018/19 | 2019/20 | 2020/21 | 2024/25 | 2029/30 | Report Pages |
|---|---|---|---|---|---|---|---|
| Energy consumption intensity reduction compared with base year, Hong Kong | -19.7% | -16.8% | -8.5% | 77 | |||
| Energy consumption intensity reduction compared with base year, Mainland China | -8.2% | -5.5% | -5.9% | 77 | |||
| Energy consumption intensity reduction target, Hong Kong | -25% | -30% | 77 | ||||
| Energy consumption intensity reduction target, Mainland China | -9% | -11% | 77 | ||||
| Stores in Mainland China with installed energy saving dish washers | 90% | 4 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 | 2024/25 | 2029/30 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Water Consumption Intensity Target, Hong Kong | -20% | -25% | 80 | |||||
| Water Consumption Intensity Target, Mainland China | -3% | -5% | 80 | |||||
| Water Consumption Intensity, Hong Kong | m³/revenue (HK$'m or RMB'm) | 553 | 473 | 479 | 478 | 80 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| MSCI ESG Rating | A | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020/21 | 2021 | Report Pages |
|---|---|---|---|---|
| Female full-time workforce (Hong Kong) | No. of people | 4402 | 38 | |
| Female part-time workforce (Hong Kong) | No. of people | 5226 | 38 | |
| Male full-time workforce (Hong Kong) | No. of people | 2412 | 38 | |
| Male part-time workforce (Hong Kong) | No. of people | 959 | 38 | |
| Size of workforce | 18109 | 4 | ||
| Total part-time workforce (Hong Kong) | No. of people | 6185 | 38 | |
| Total stores in Hong Kong and Mainland China | 473 | 4 | ||
| Total workforce (Hong Kong) | No. of people | 6814 | 38 | |
| Total workforce - Mainland China - Full-time | No. of people | 3498 | 47 | |
| Total workforce - Mainland China - Part-time | No. of people | 1612 | 47 | |
| Workforce - Mainland China - Age 30 or below - Full-time | No. of people | 1577 | 47 | |
| Workforce - Mainland China - Age 30 or below - Part-time | No. of people | 655 | 47 | |
| Workforce - Mainland China - Age 31-50 - Full-time | No. of people | 1595 | 47 | |
| Workforce - Mainland China - Age 31-50 - Part-time | No. of people | 816 | 47 | |
| Workforce - Mainland China - Age 51 or above - Full-time | No. of people | 326 | 47 | |
| Workforce - Mainland China - Age 51 or above - Part-time | No. of people | 141 | 47 | |
| Workforce - Mainland China - Female - Full-time | No. of people | 1979 | 47 | |
| Workforce - Mainland China - Female - Part-time | No. of people | 1194 | 47 | |
| Workforce - Mainland China - Male - Full-time | No. of people | 1519 | 47 | |
| Workforce - Mainland China - Male - Part-time | No. of people | 418 | 47 | |
| Workforce aged 30 or below, average monthly turnover rate (Hong Kong) | % | 8.44 | 38 | |
| Workforce aged 30 or below, full-time (Hong Kong) | No. of people | 628 | 38 | |
| Workforce aged 30 or below, part-time (Hong Kong) | No. of people | 985 | 38 | |
| Workforce aged 31-50, full-time (Hong Kong) | No. of people | 3213 | 38 | |
| Workforce aged 31-50, part-time (Hong Kong) | No. of people | 2403 | 38 | |
| Workforce aged 51 or above, full-time (Hong Kong) | No. of people | 2973 | 38 | |
| Workforce aged 51 or above, part-time (Hong Kong) | No. of people | 2797 | 38 | |
| Workforce aged 60 to 64, full-time (Hong Kong) | No. of people | 534 | 38 | |
| Workforce aged 60 to 64, part-time (Hong Kong) | No. of people | 795 | 38 | |
| Workforce aged 60 to 64, total (Hong Kong) | No. of people | 1329 | 38 | |
| Workforce aged 65 to 75, full-time (Hong Kong) | No. of people | 53 | 38 | |
| Workforce aged 65 to 75, part-time (Hong Kong) | No. of people | 616 | 38 | |
| Workforce aged 65 to 75, total (Hong Kong) | No. of people | 669 | 38 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average Monthly Turnover Rate - Mainland China | % | 5.36 | 47 |
| Average Monthly Turnover Rate - Mainland China - Age 30 or below | % | 7.55 | 47 |
| Average Monthly Turnover Rate - Mainland China - Age 31-50 | % | 3.43 | 47 |
| Average Monthly Turnover Rate - Mainland China - Age 51 or above | % | 3.82 | 47 |
| Average Monthly Turnover Rate - Mainland China - Female | % | 4.61 | 47 |
| Average Monthly Turnover Rate - Mainland China - Male | % | 6.56 | 47 |
| Average monthly turnover rate (Hong Kong) | % | 4.43 | 38 |
| Female average monthly turnover rate (Hong Kong) | % | 3.82 | 38 |
| Male average monthly turnover rate (Hong Kong) | % | 6.19 | 38 |
| Workforce aged 31-50, average monthly turnover rate (Hong Kong) | % | 3.48 | 38 |
| Workforce aged 51 or above, average monthly turnover rate (Hong Kong) | % | 4.01 | 38 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Outlets that recorded zero injuries – Hong Kong | % | 71 | 44 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Lost day (Mainland China) | No. of Days | 416 | 49 |
| Lost day rate (Mainland China) | % | 0.023 | 49 |
| Lost days rate – Hong Kong | % | 0.08 | 44 |
| Lost days – Hong Kong | No. of Days | 11598 | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employees Trained - Middle management (Mainland China) | % | 31 | 49 |
| Employees Trained - Senior management (Mainland China) | % | 75 | 49 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020/21 | 2021 | Report Pages |
|---|---|---|---|---|
| Average Training Hours completed per employee - Middle management (Mainland China) | Hours | 15 | 49 | |
| Average Training Hours completed per employee - Senior management (Mainland China) | Hours | 22 | 49 | |
| Total hours of training undertaken by employees | hours | 609000+ | 4 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Seafood from certified sustainable sources | 70% | 4 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Smart kiosks introduced to Café de Coral fast food stores in Hong Kong and Mainland China | 170+ | 4 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Total number of Club 100 membership | 800000+ | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020/21 | Report Pages |
|---|---|---|---|
| Children of staff on university education since establishment (Lo Tang Seong Education Foundation funded) | 633 | 4 | |
| Recipients benefited from flagship community programmes | 16000+ | 4 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 0.48 | 0.45 | 0.48 |
| NOâ‚“ Emissions | tonnes | 7.27 | 6.85 | 7.03 |
| SOâ‚“ Emissions | tonnes | 0.02 | 0.02 | 0.02 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 2996 | 2522 | 2398 | |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 103737 | 100686 | 71828 | |
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2e/revenue (RMB'm) | 23.09 | 16.93 | 17.48 | 15.99 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tonnes |
| Non-Hazardous Waste Disposed | tonnes |
| Non-Hazardous Waste Recycled | tonnes |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024/25 | 2029/30 |
|---|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2018 | % | -13 | -15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh/revenue (HK$'m or RMB'm) | 76820 | 70550 | 72601 | 72282 |
| Total Direct Energy Consumption | kWh ('000) | 13486 | 11397 | 83373 | |
| Total Indirect Energy Consumption | kWh ('000) | 56358 | 59316 | 65031 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2013/14 | 2018/19 | 2019/20 | 2020/21 |
|---|---|---|---|---|---|
| Water Consumption | thousand m³ | 4323 | 4161 | 3532 | |
| Water Consumption Intensity (By Revenue) | m³/revenue (HK$'m or RMB'm) | 850 | 858 | 890 | 855 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024/25 | 2029/30 |
|---|---|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | -9 | |
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | -11 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024/25 | 2029/30 |
|---|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | -20 | -5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Intensity (By Revenue) | tonnes/revenue (HK’m) |
| Packaging Materials Consumed | tonnes |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | individuals | 8027 |
| Number of Employees Aged Above 50 | individuals | 5777 |
| Number of Employees Aged Below 30 | individuals | 2268 |
| Number of Employees in Hong Kong | individuals | 6814 |
| Number of Employees in Hong Kong and Mainland China | individuals | 11924 |
| Number of Employees in Mainland China | individuals | 5110 |
| Number of Female Employees | individuals | 9628 |
| Number of Full-time Employees | individuals | 10312 |
| Number of Full-time Employees (Female) | individuals | 6381 |
| Number of Full-time Employees (Male) | individuals | 3931 |
| Number of Male Employees | individuals | 5308 |
| Number of Part-time Employees | individuals | 7797 |
| Number of Part-time Employees (Female) | individuals | 6420 |
| Number of Part-time Employees (Male) | individuals | 1377 |
| Number of Total Employees | individuals | 11909 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.43 |
| Turnover Rate of Employees Aged Above 50 | % | 3.82 |
| Turnover Rate of Employees Aged Below 30 | % | 7.55 |
| Turnover Rate of Employees in Hong Kong | % | 4.43 |
| Turnover Rate of Employees in Mainland China | % | 5.36 |
| Turnover Rate of Female Employees | % | 4.61 |
| Turnover Rate of Male Employees | % | 6.56 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries (Hong Kong) | No. of Days | 11598 |
| Lost Days Due to Work-related Injuries (Mainland China) | No. of Days | 416 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Middle Management | % | 31 |
| Percentage of Trained Senior Management | % | 75 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020/21 | 2021 |
|---|---|---|---|
| Average Training Hours (Middle Management) | hours | 15 | |
| Average Training Hours (Senior Management) | hours | 22 | |
| Total Training Hours | hours | 609000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Europe | |
| Number of Suppliers in Hong Kong | |
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020/21 |
|---|---|---|
| Investment in Education Donation | million HKD | 27.9 |