2020 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions - Infrastructure | t | 0.186 | 0.187 | 0.166 | 120 |
| NOx emissions - Ports and Related Services | tonne | 107 | 107 | 100 | 119 |
| NOx emissions - Total | t | 0.033 | 0.029 | 0.029 | 120 |
| Particulate matter emissions - Ports and Related Services | tonne | 11 | 10 | 7 | 119 |
| SOx emissions - Infrastructure | t | 0.04 | 0.04 | 0.04 | 120 |
| SOx emissions - Ports and Related Services | tonne | 2 | 2 | 1 | 119 |
| SOx emissions - Telecommunications | t | 0.006 | 0.007 | 0.007 | 120 |
| SOx emissions - Total | t | 0.011 | 0.01 | 0.011 | 120 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| CO2 emissions - Infrastructure | tCO2e | 1920266 | 1826945 | 1914426 | 120 |
| CO2 emissions - Telecommunications | tCO2e | 510834 | 705004 | 730783 | 120 |
| CO2 emissions - Total | tCO2e | 3121940 | 3178698 | 3207101 | 120 |
| CO2 emissions per unit revenue - Infrastructure | tCO2e/million revenue | 0.226 | 0.227 | 0.206 | 120 |
| CO2 emissions per unit revenue - Telecommunications | tCO2e/million revenue | 0.007 | 0.007 | 0.008 | 120 |
| CO2 emissions per unit revenue - Total | tCO2e/million revenue | 0.044 | 0.04 | 0.04 | 120 |
| Emissions globally attributable to electricity consumption | % | 74 | 48 | ||
| Scope 1 GHG emissions - Ports and Related Services | tonne CO2e | 301818 | 302521 | 272475 | 119 |
| Scope 1 GHG emissions - Retail | tonne CO2e | 193331 | 184792 | 133926 | 119 |
| Scope 1 GHG emissions intensity - Ports and Related Services | tonne CO2e/revenue | 0.011 | 0.011 | 0.011 | 119 |
| Scope 1 GHG emissions intensity - Retail | tonne CO2e/revenue | 0.001 | 0.001 | 0.001 | 119 |
| Scope 2 GHG emissions - Ports and Related Services | tonne CO2e | 223153 | 210795 | 175587 | 119 |
| Scope 2 GHG emissions - Retail | tonne CO2e | 467686 | 435954 | 386304 | 119 |
| Scope 2 GHG emissions intensity - Ports and Related Services | tonne CO2e/revenue | 0.008 | 0.008 | 0.007 | 119 |
| Scope 2 GHG emissions intensity - Retail | tonne CO2e/revenue | 0.004 | 0.003 | 0.003 | 119 |
| Total GHG emissions - Ports and Related Services | tonne CO2e | 524971 | 513316 | 448062 | 119 |
| Total GHG emissions - Retail | tonne CO2e | 661017 | 620746 | 520230 | 119 |
| Total GHG emissions intensity - Ports and Related Services | tonne CO2e/revenue | 0.02 | 0.019 | 0.018 | 119 |
| Total GHG emissions intensity - Retail | tonne CO2e/revenue | 0.005 | 0.005 | 0.004 | 119 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste produced - Ports and Related Services | tonne | 5088 | 4674 | 3403 (3) | 119 |
| Total hazardous waste produced - Retail | tonne | 1497 | 703 | 351 | 119 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Paper packaging material used - Retail | tonne | 24077 | 23152 | 23211 | 119 |
| Total non-hazardous waste produced - Ports and Related Services | tonne | 22775 | 25868 | 15957 (4) | 119 |
| Total non-hazardous waste produced - Retail | tonne | 89378 | 83520 | 77528 | 119 |
| Total non-hazardous waste produced intensity - Ports and Related Services | tonne/revenue | 0.001 | 0.001 | 0.001 | 119 |
| Total non-hazardous waste produced intensity - Retail | tonne/revenue | 0.001 | 0.001 | 0.001 | 119 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| GHG emissions reduction versus 2015 | % | 46 | 48 | |
| Scope 1 and 2 emissions reduction versus 2015 | % | 35 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Diesel - Ports and Related Services | 000 kWh | 1173011 | 1179923 | 1063363 | 119 |
| Diesel - Retail | 000 kWh | 274692 | 277305 | 241004 | 119 |
| Direct energy consumption - Ports and Related Services | 000 kWh | 1199127 | 1202768 | 1083529 | 119 |
| Direct energy consumption - Retail | 000 kWh | 393775 | 424643 | 372903 | 119 |
| Direct energy consumption intensity - Ports and Related Services | kWh/revenue | 45.102 | 44.554 | 43.198 | 119 |
| Direct energy consumption intensity - Retail | kWh/revenue | 2.945 | 3.24 | 3.043 | 119 |
| Electricity - Ports and Related Services | 000 kWh | 547728 | 552759 | 520384 | 119 |
| Electricity - Retail | 000 kWh | 874166 | 822104 | 778011 | 119 |
| Electricity consumption - Infrastructure | kWh | 10864931 | 10313728 | 9923680 | 120 |
| Electricity consumption - Telecommunications | kWh | 522445 | 734338 | 755188 | 120 |
| Electricity consumption - Total | kWh | 12753365 | 12182180 | 11647161 | 120 |
| Gasoline/Petrol - Ports and Related Services | 000 kWh | 8174 | 2674 | 4721 | 119 |
| Gasoline/Petrol - Retail | 000 kWh | 1836 | 1286 | 1470 | 119 |
| Indirect energy consumption - Ports and Related Services | 000 kWh | 547728 | 552759 | 520384 | 119 |
| Indirect energy consumption - Retail | 000 kWh | 874166 | 822104 | 778011 | 119 |
| Indirect energy consumption intensity - Ports and Related Services | kWh/revenue | 20.601 | 20.476 | 20.746 | 119 |
| Indirect energy consumption intensity - Retail | kWh/revenue | 6.544 | 6.17 | 6.411 | 119 |
| Natural gas - Ports and Related Services | 000 kWh | 13506 | 10447 | 11358 | 119 |
| Natural gas - Retail | 000 kWh | 76135 | 74092 | 69140 | 119 |
| Other gas fuels (exclude towngas and natural gas) - Ports and Related Services | 000 kWh | 4436 | 4723 | 4087 | 119 |
| Other gas fuels (exclude towngas and natural gas) - Retail | 000 kWh | 3447 | 6511 | 5507 | 119 |
| Total energy consumption - Ports and Related Services | 000 kWh | 1746855 | 1755526 | 1603912 | 119 |
| Total energy consumption - Retail | 000 kWh | 1267441 | 1246777 | 1150914 | 119 |
| Total energy consumption intensity - Ports and Related Services | kWh/revenue | 65.703 | 65.029 | 63.944 | 119 |
| Total energy consumption intensity - Retail | kWh/revenue | 9.849 | 9.41 | 9.073 | 119 |
| Towngas - Retail | 000 kWh | 5956 | 6034 | 6023 | 119 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption - Infrastructure | m3 | 8944665 | 8846783 | 8009254 | 120 |
| Water consumption - Ports and Related Services | 000 m3 | 1095 | 856 | 740 | 119 |
| Water consumption - Retail | 000 m3 | 3141 | 2404 | 1838 | 119 |
| Water consumption - Telecommunications | m3 | 11611 | 29334 | 24405 | 120 |
| Water consumption - Total | m3 | 9451425 | 9003430 | 8440060 | 120 |
| Water consumption intensity - Ports and Related Services | m3/revenue | 0.041 | 0.032 | 0.029 | 119 |
| Water consumption intensity - Retail | m3/revenue | 0.024 | 0.018 | 0.015 | 119 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2015-2019 | 2020 | 2025 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Reduction in energy intensity due to energy efficiencies in stores, distribution, manufacturing and offices | % | 19 | 48 | |||
| Stores fitted out with LED lighting | % | 55 | 48 | |||
| Target for stores fitted with LED lighting | % | 75 | 48 | |||
| Targeted reduction in electricity intensity (kWh per square meter) for retail stores and own manufacturing versus 2015 baseline | % | 30 | 48 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Glass packaging material used - Retail | tonne | 2570 | 2761 | 3433 (6) | 119 |
| Metal packaging material used - Retail | tonne | 4837 | 5395 | 4908 | 119 |
| Other packaging material used - Retail | tonne | 489 | 515 | 496 | 119 |
| Packaging material intensity - Retail | tonne/thousand of products sold | 0.039 | 0.037 | 0.039 | 119 |
| Plastic packaging material used - Ports and Related Services | tonne | 17 | 16 | 15 | 119 |
| Plastic packaging material used - Retail | tonne | 25637 | 26934 | 24789 | 119 |
| Total packaging material used for finished products - Ports and Related Services | tonne | 17 | 16 | 15 | 119 |
| Total packaging material used for finished products - Retail | tonne | 57609 | 58578 | 56838 | 119 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of employees (Full-time) - Total | 136600 | 121 | |||
| Number of employees (Part-time) - Total | 60982 | 121 | |||
| Number of employees - Infrastructure | 32572 | 121 | |||
| Number of employees - Ports and Related Services | 18471 | 121 | |||
| Number of employees - Retail | 127191 | 121 | |||
| Number of employees - Telecommunications | 18582 | 121 | |||
| Number of employees - Total | 197582 | 121 | |||
| Number of full-time employees (30-49) - Total | 76888 | 121 | |||
| Number of full-time employees (50 or above) - Total | 22055 | 121 | |||
| Number of full-time employees (Asia, Australia & Others) - Total | 41904 | 121 | |||
| Number of full-time employees (Canada) - Total | 2431 | 121 | |||
| Number of full-time employees (Europe) - Total | 50778 | 121 | |||
| Number of full-time employees (Female) - Total | 71695 | 121 | |||
| Number of full-time employees (General staff) - Total | 128942 | 121 | |||
| Number of full-time employees (Hong Kong) - Total | 11877 | 121 | |||
| Number of full-time employees (Mainland China) - Total | 29610 | 121 | |||
| Number of full-time employees (Male) - Total | 64905 | 121 | |||
| Number of full-time employees (Manager grade or above) - Total | 7658 | 121 | |||
| Number of full-time employees (Under 30) - Total | 37657 | 121 | |||
| Total employees - Infrastructure | 32115 | 32505 | 30250 | 120 | |
| Total employees - Telecommunications | 10115 | 8716 | 10730 | 120 | |
| Total employees - Total | 52241 | 50226 | 47110 | 120 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Turnover rate for full-time employees (30-49) - Total | 15% | 121 | |
| Turnover rate for full-time employees (50 or above) - Total | 15% | 121 | |
| Turnover rate for full-time employees (Asia, Australia & Others) - Total | 19% | 121 | |
| Turnover rate for full-time employees (Canada) - Total | 21% | 121 | |
| Turnover rate for full-time employees (Europe) - Total | 17% | 121 | |
| Turnover rate for full-time employees (Female) - Total | 27% | 121 | |
| Turnover rate for full-time employees (Hong Kong) - Total | 12% | 121 | |
| Turnover rate for full-time employees (Mainland China) - Total | 34% | 121 | |
| Turnover rate for full-time employees (Male) - Total | 13% | 121 | |
| Turnover rate for full-time employees (Overall) - Total | 21% | 121 | |
| Turnover rate for full-time employees (Under 30) - Total | 38% | 121 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities for contractors - Total | 2 | 121 | |
| Number of work-related fatalities for full-time employees - Total | 1 | 121 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| No. of lost days due to work injury (employees) (Infrastructure) | days | 4069 | 4129 | 122 | |
| No. of lost days due to work injury (employees) (Ports and Related Services) | days | 8753 | 7212 | 6001 | 122 |
| No. of lost days due to work injury (employees) (Retail) | days | 21999 | 19704 | 18610 | 122 |
| No. of lost days due to work injury (employees) (Telecommunications) | days | 1933 | 1898 | 1599 | 122 |
| No. of lost days due to work injury (employees) (Total) | days | 32685 | 32883 | 30339 | 122 |
| Number of lost days due to work injury - Total | 30339 | 121 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of full-time employees who received training (Overall) - Total | 78% | 121 | |
| Percentage of full-time employees who received training among total trained full-time employees (Female) - Total | 57% | 121 | |
| Percentage of full-time employees who received training among total trained full-time employees (General staff) - Total | 95% | 121 | |
| Percentage of full-time employees who received training among total trained full-time employees (Male) - Total | 43% | 121 | |
| Percentage of full-time employees who received training among total trained full-time employees (Manager grade or above) - Total | 5% | 121 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training completed by full-time employees - Female | hours | 8.5 | 122 | ||
| Average hours of training completed by full-time employees - Female (Infrastructure) | hours | 15.2 | 122 | ||
| Average hours of training completed by full-time employees - Female (Retail) | hours | 19.3 | 122 | ||
| Average hours of training completed by full-time employees - Female (Telecommunications) | hours | 15.2 | 122 | ||
| Average hours of training completed by full-time employees - Female (Total) | hours | 18.5 | 122 | ||
| Average hours of training completed by full-time employees - General staff | hours | 11.3 | 122 | ||
| Average hours of training completed by full-time employees - General staff (Infrastructure) | hours | 20.3 | 122 | ||
| Average hours of training completed by full-time employees - General staff (Retail) | hours | 17.7 | 122 | ||
| Average hours of training completed by full-time employees - General staff (Telecommunications) | hours | 18.5 | 122 | ||
| Average hours of training completed by full-time employees - General staff (Total) | hours | 17.6 | 122 | ||
| Average hours of training completed by full-time employees - Male | hours | 11.5 | 122 | ||
| Average hours of training completed by full-time employees - Male (Infrastructure) | hours | 22.4 | 122 | ||
| Average hours of training completed by full-time employees - Male (Retail) | hours | 10.8 | 122 | ||
| Average hours of training completed by full-time employees - Male (Telecommunications) | hours | 20.5 | 122 | ||
| Average hours of training completed by full-time employees - Male (Total) | hours | 16.4 | 122 | ||
| Average hours of training completed by full-time employees - Manager grade or above | hours | 8.7 | 122 | ||
| Average hours of training completed by full-time employees - Manager grade or above (Infrastructure) | hours | 23.3 | 122 | ||
| Average hours of training completed by full-time employees - Manager grade or above (Retail) | hours | 8.4 | 122 | ||
| Average hours of training completed by full-time employees - Manager grade or above (Telecommunications) | hours | 20.9 | 122 | ||
| Average hours of training completed by full-time employees - Manager grade or above (Total) | hours | 16.3 | 122 | ||
| Average hours of training completed by full-time employees - Overall | hours | 11.2 | 122 | ||
| Average hours of training completed by full-time employees - Overall (Infrastructure) | hours | 20.6 | 122 | ||
| Average hours of training completed by full-time employees - Overall (Retail) | hours | 17.4 | 122 | ||
| Average hours of training completed by full-time employees - Overall (Telecommunications) | hours | 18.7 | 122 | ||
| Average hours of training completed by full-time employees - Overall (Total) | hours | 17.5 | 122 | ||
| Total training hours - Infrastructure | hours | 511323 | 542264 | 537880 | 120 |
| Total training hours - Telecommunications | hours | 14626 | 54742 | 38545 | 120 |
| Total training hours - Total | hours | 1973652 | 2054235 | 1879993 | 120 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers - By geographical region - Asia, Australia & Others (Infrastructure) | 11277 | 122 | |||
| Number of suppliers - By geographical region - Asia, Australia & Others (Ports and Related Services) | 9370 | 122 | |||
| Number of suppliers - By geographical region - Asia, Australia & Others (Retail) | 5911 | 122 | |||
| Number of suppliers - By geographical region - Asia, Australia & Others (Telecommunications) | 13298 | 122 | |||
| Number of suppliers - By geographical region - Asia, Australia & Others (Total) | 39856 | 122 | |||
| Number of suppliers - By geographical region - Canada (Infrastructure) | 4742 | 122 | |||
| Number of suppliers - By geographical region - Canada (Telecommunications) | 4 | 122 | |||
| Number of suppliers - By geographical region - Canada (Total) | 4746 | 122 | |||
| Number of suppliers - By geographical region - Europe (Infrastructure) | 9339 | 122 | |||
| Number of suppliers - By geographical region - Europe (Ports and Related Services) | 3075 | 122 | |||
| Number of suppliers - By geographical region - Europe (Retail) | 5339 | 122 | |||
| Number of suppliers - By geographical region - Europe (Telecommunications) | 14539 | 122 | |||
| Number of suppliers - By geographical region - Europe (Total) | 32292 | 122 | |||
| Number of suppliers - By geographical region - Hong Kong (Infrastructure) | 4198 | 122 | |||
| Number of suppliers - By geographical region - Hong Kong (Retail) | 3034 | 122 | |||
| Number of suppliers - By geographical region - Hong Kong (Telecommunications) | 362 | 122 | |||
| Number of suppliers - By geographical region - Hong Kong (Total) | 7594 | 122 | |||
| Number of suppliers - By geographical region - Mainland China (Infrastructure) | 884 | 122 | |||
| Number of suppliers - By geographical region - Mainland China (Retail) | 1053 | 122 | |||
| Number of suppliers - By geographical region - Mainland China (Telecommunications) | 61 | 122 | |||
| Number of suppliers - By geographical region - Mainland China (Total) | 1998 | 122 | |||
| Number of suppliers - Total | 12445 | 122 | |||
| Number of suppliers - Total (Infrastructure) | 30440 | 122 | |||
| Number of suppliers - Total (Retail) | 15337 | 122 | |||
| Number of suppliers - Total (Telecommunications) | 28264 | 122 | |||
| Number of suppliers - Total (Total) | 86486 | 122 | |||
| Total assets - Infrastructure | 28833413 | 28457166 | 27472160 | 120 | |
| Total assets - Telecommunications | 32632 | 72281 | 56999 | 120 | |
| Total assets - Total | 30458447 | 30156888 | 28985591 | 120 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons (Infrastructure) | 0.1% | 122 | |
| Percentage of total products sold or shipped subject to recalls for safety and health reasons (Total) | 0.0% | 122 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of complaints received - Products related (Infrastructure) | 7173 | 122 | |||
| Number of complaints received - Products related (Retail) | 3074 | 122 | |||
| Number of complaints received - Products related (Telecommunications) | 61883 | 122 | |||
| Number of complaints received - Products related (Total) | 72130 | 122 | |||
| Number of complaints received - Services related (Infrastructure) | 168906 | 122 | |||
| Number of complaints received - Services related (Ports and Related Services) | 3630 | 122 | |||
| Number of complaints received - Services related (Retail) | 109984 | 122 | |||
| Number of complaints received - Services related (Telecommunications) | 2052410 | 122 | |||
| Number of complaints received - Services related (Total) | 2334930 | 122 | |||
| Total number of customers - Infrastructure | 10514593 | 10525403 | 10840590 | 120 | |
| Total number of customers - Telecommunications | 7891 | 8683 | 7684 | 120 | |
| Total number of customers - Total | 1016323 | 1016846 | 10929062 | 120 | |
| Total revenue - Infrastructure | 32757035 | 32221735 | 31416990 | 120 | |
| Total revenue - Telecommunications | 1054994 | 1099644 | 2052934 | 120 | |
| Total revenue - Total | 36826326 | 37219682 | 36224750 | 120 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Number | 2450 | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Number (Infrastructure) | 4007 | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Number (Retail) | 53734 | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Number (Telecommunications) | 11611 | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Number (Total) | 71442 | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Percentage (Infrastructure) | 12% | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Percentage (Ports and Related Services) | 13% | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Percentage (Retail) | 42% | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Percentage (Telecommunications) | 62% | 122 | |
| Full-time and part-time employees who received training on anti-corruption/ethics and integrity - Percentage (Total) | 36% | 122 | |
| Number of training hours on anti-corruption/ethics and integrity completed by full-time and part-time employees (Infrastructure) | hours | 3921 | 122 |
| Number of training hours on anti-corruption/ethics and integrity completed by full-time and part-time employees (Ports and Related Services) | hours | 2823 | 122 |
| Number of training hours on anti-corruption/ethics and integrity completed by full-time and part-time employees (Retail) | hours | 29250 | 122 |
| Number of training hours on anti-corruption/ethics and integrity completed by full-time and part-time employees (Telecommunications) | hours | 20728 | 122 |
| Number of training hours on anti-corruption/ethics and integrity completed by full-time and part-time employees (Total) | hours | 56722 | 122 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonne | 11 | 10 | 7 |
| NOâ‚“ Emissions | tonne | 107.219 | 107.187 | 100.166 |
| SOâ‚“ Emissions | tonne | 2.046 | 2.047 | 1.047 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2e | 193331 | 184792 | 133926 |
| Indirect Energy Emissions (Scope 2) | tonne CO2e | 467686 | 210795 | 175587 |
| Scope 1 GHG Emissions Intensity (By Revenue) | tonne CO2e/revenue | 0.001 | 0.001 | 0.011 |
| Scope 2 GHG Emissions Intensity (By Revenue) | tonne CO2e/revenue | 0.004 | 0.008 | 0.007 |
| Total GHG Emissions | tonne CO2e | 524971 | 620746 | 448062 |
| Total GHG Emissions Intensity (By Revenue) | tonne CO2e/revenue | 0.02 | 0.005 | 0.018 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Hazardous Waste (Ports and Related Services) | tonne | 5088 | 4674 | 3403 |
| Ports and Related Services (Retail) | tonne | 1497 | 703 | 351 |
| Total Hazardous Waste | tonne | 6585 | 5377 | 3754 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | tonne/revenue | 0.001 | 0.001 | 0.001 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | 000 kWh | 1447703 | 1457228 | 1304367 |
| Direct Energy Intensity (By Revenue) | kWh/revenue | 2.945 | 3.24 | 3.043 |
| Energy Consumption Intensity (By Revenue) | kWh/revenue | 65.703 | 65.029 | 63.944 |
| Gasoline Consumption | 000 kWh | 10010 | 3960 | 6191 |
| Indirect Energy Intensity (By Revenue) | kWh/revenue | 6.544 | 6.17 | 6.411 |
| Natural Gas Consumption | 000 kWh | 89641 | 84539 | 80498 |
| Total Direct Energy Consumption | 000 kWh | 1592902 | 1627411 | 1456432 |
| Total Energy Consumption | 000 kWh | 3014296 | 3002303 | 2754826 |
| Total Indirect Energy Consumption | 000 kWh | 1421894 | 1374863 | 1298394 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | m3 | 9451425 | 9003430 | 8440060 |
| Water Consumption Intensity (By Revenue) | m3/revenue | 0.024 | 0.018 | 0.029 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2015-2019 | 2030 |
|---|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 19 | |
| Target Electricity Usage Reduction Percentage by 2025 Compared to 2023 | % | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Material Consumption (Glass) | tonne | 2570 | 2761 | 3433 |
| Packaging Material Consumption (Metal) | tonne | 4837 | 5395 | 4908 |
| Packaging Material Consumption (Plastic) | tonne | 25637 | 26934 | 24789 |
| Packaging Material Intensity (By Unit Product) | tonne/thousand of products sold | 0.039 | 0.037 | 0.039 |
| Packaging Materials Consumed | tonne | 57609 | 58578 | 56838 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 76888 | |||
| Number of Employees Aged Above 50 | 22055 | |||
| Number of Employees Aged Below 30 | 37657 | |||
| Number of Employees in Asia | 41904 | |||
| Number of Employees in Canada | 2431 | |||
| Number of Employees in Europe | 50778 | |||
| Number of Employees in Hong Kong | 11877 | |||
| Number of Employees in Hong Kong and Mainland China | 41487 | |||
| Number of Employees in Mainland China | 29610 | |||
| Number of Full-time Employees | 136600 | |||
| Number of Full-time Employees (Female) | 71695 | |||
| Number of Full-time Employees (Male) | 64905 | |||
| Number of General Employees | 128942 | |||
| Number of Part-time Employees | 60982 | |||
| Number of Senior Management Employees | 7658 | |||
| Number of Total Employees | 52241 | 50226 | 47110 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 15 |
| Turnover Rate of Employees Aged Above 50 | % | 15 |
| Turnover Rate of Employees Aged Below 30 | % | 38 |
| Turnover Rate of Employees in Asia | % | 19 |
| Turnover Rate of Employees in Canada | % | 21 |
| Turnover Rate of Employees in Europe | % | 17 |
| Turnover Rate of Employees in Hong Kong | % | 12 |
| Turnover Rate of Employees in Mainland China | % | 34 |
| Turnover Rate of Female Employees | % | 27 |
| Turnover Rate of Male Employees | % | 13 |
| Turnover Rate of Total Employees | % | 21 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Work-related Fatalities | 3 | |
| Number of Work-related Fatalities for Contractors | 2 | |
| Number of Work-related Fatalities for Direct Employee | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 32685 | 32883 | 30339 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 78 |
| Percentage of Trained Female Employees | % | 57 |
| Percentage of Trained General Employees | % | 95 |
| Percentage of Trained Male Employees | % | 43 |
| Percentage of Trained Senior Management | % | 5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 8.5 | ||
| Average Training Hours (General Staff) | hours | 11.3 | ||
| Average Training Hours (Male) | hours | 11.5 | ||
| Average Training Hours (Senior Management) | hours | 8.7 | ||
| Average Training Hours per Employee | hours | 11.2 | ||
| Total Training Hours | hours | 1973652 | 2054235 | 1879993 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Canada | 4746 | |
| Number of Suppliers in Europe | 32292 | |
| Number of Suppliers in Hong Kong | 7594 | |
| Number of Suppliers in Mainland China | 1998 | |
| Number of Total Suppliers | 86486 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Products and Service Related Complaints | 72130 | |
| Total Number of Customer Complaints | 72130 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 36 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 71442 |
| Total Hours of Anti-corruption Training | hours | 56722 |