Environmental, Social and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Carbon monoxides (CO) | Tonne | 427.42 | 583.38 | 7.71 | 68 |
| Nitrogen oxides (NOx) | Tonne | 508.96 | 695.03 | 8.99 | 68 |
| PM10 | Tonne | 0.002 | 0.019 | 0.017 | 68 |
| PM2.5 | Tonne | 0.002 | 0.017 | 0.017 | 68 |
| Sulfur oxides (SOx) | Tonne | 3.17 | 4.27 | 1.08 | 68 |
| TPM | Tonne | 38.98 | 52.69 | 1.82 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Collective GHG emissions | Tonne CO2eq | 294002.81 | 369004.78 | 396531.95 | 68 |
| Collective GHG emissions (Scope 1 and 2) per income in thousand RMB from property rental, development and management services | Tonne CO2eq | 0.1 | 0.1 | 0.1 | 68 |
| Direct emission (Scope 1) | Tonne CO2eq | 19163.66 | 21968.6 | 13844.79 | 68 |
| Indirect emission (Scope 2) | Tonne CO2 | 275028.43 | 347511.15 | 382498.75 | 68 |
| Reduced GHG emissions by owned trees | Tonne CO2 | 189.29 | 474.97 | 188.42 | 68 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of produced hazardous waste per income in thousand RMB from property rental, development, and management services | kg | 0.0013 | 0.01 | 0.01 | 69 |
| Total produced amount of hazardous waste | kg | 3830.58 | 42636.37 | 24949.45 | 69 |
| Used cartridge | kg | 982.8 | 750.15 | 809.1 | 69 |
| Waste battery | kg | 294.22 | 6759.48 | 1828.28 | 69 |
| Waste lamp containing mercury | kg | 1427.09 | 7734.88 | 10321.97 | 69 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of produced non-hazardous waste per income in thousand RMB from property rental, development, and management services | kg | 18.28 | 6.05 | 13.26 | 69 |
| Domestic waste | kg | 47970366.26 | 18294878 | 50698066.85 | 69 |
| Electronic waste | kg | 1126.47 | 26205.36 | 10708.5 | 69 |
| Food waste | kg | 5512633.6 | 3266206.18 | 2452546.18 | 69 |
| Recycled glass bottle | kg | N/A | N/A | 47557.2 | 71 |
| Recycled metal | kg | 25120.5 | 27858.85 | 21211.5 | 71 |
| Recycled paper | kg | N/A | N/A | 51649.76 | 71 |
| Recycled plastic bottle | kg | 23127.13 | 34572.03 | 51649.76 | 71 |
| Recycled soap | kg | 205 | 422 | 551 | 71 |
| Recycled toothbrush | kg | 770 | 773 | 831 | 71 |
| Recycled toothpaste | kg | 343.5 | 334 | 333 | 71 |
| Total amount of produced non-hazardous waste | kg | 53482999.86 | 21561084.18 | 53150613.03 | 69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Diesel | MWh | 31.67 | 160.15 | 103.51 | 70 |
| Energy consumption amount per income in thousand RMB from property rental, development, and management services | MWh | 0.16 | 0.14 | 0.15 | 70 |
| Gasoline | MWh | 398.8 | 709.16 | 960.75 | 70 |
| Natural gas | MWh | 66454.75 | 38545.23 | 53115.42 | 70 |
| Purchased electricity | MWh | 391981.22 | 443644.23 | 542871.08 | 70 |
| Total energy consumption | MWh | 458866.43 | 483058.77 | 597050.76 | 70 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of water discharged into the natural environment after self-pretreatment and meeting discharge standard | m³ | N/A | 1955125.03 | 1053035.94 | 70 |
| Consumption of circulating water (reclaimed water and cooling water) | m³ | 252583.45 | 309006.19 | 70 | |
| Consumption of municipal water | m³ | 5099725.87 | 7418382.56 | 9578146.9 | 70 |
| Total amount of discharged wastewater | tonne | 4589753.28 | 5144256.89 | 7879150.04 | 69 |
| Total water consumption | m³ | N/A | 5715840.98 | 8754611.15 | 70 |
| Total water withdrawal | m³ | 5099725.87 | 7670966.01 | 9887153.09 | 70 |
| Water consumption amount per income in thousand RMB from property rental, development, and management services | m³ | N/A | 1.6 | 2.18 | 70 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Certified green building gross floor area (GFA) cumulatively reached | million square metres | 8.66 | 7 | ||
| Chemical container | kg | N/A | 1186.5 | 1281.6 | 69 |
| Number of trees owned by the Group with a height of 5 metres or above | Tree | 8230 | 20651 | 8182 | 71 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employees above 50 years old | Person | 556 | 485 | 458 | 73 |
| Employees aged 20 or below | Person | 303 | 21 | 93 | 73 |
| Employees aged 21 to 40 | Person | 3917 | 4179 | 3860 | 73 |
| Employees aged 30 to 40 | Person | 4278 | 4640 | 5171 | 73 |
| Employees aged 41 to 50 | Person | 1988 | 2114 | 1935 | 73 |
| Employees in Hong Kong China | Person | 2 | 3 | 4 | 73 |
| Employees in Mainland China | Person | 11040 | 11628 | 11511 | 73 |
| Employees in Other regions | Person | N/A | N/A | 2 | 73 |
| Employees with Bachelor's Degree | Person | 2782 | 3355 | 4093 | 73 |
| Employees with College Degree | Person | 3337 | 3541 | 3399 | 73 |
| Employees with Master's Degree and above | Person | 316 | 474 | 434 | 73 |
| Employees with Other educational background | Person | 3075 | 2794 | 2295 | 73 |
| Employees with Secondary school education | Person | 1532 | 1467 | 1296 | 73 |
| Full-time employees | Person | 11042 | 11631 | 11517 | 73 |
| Ratio of salary between female and male employees: General employees | RMB'000 | 1 | 1 | 1 | 74 |
| Ratio of salary between female and male employees: Management level | RMB'000 | 1 | 1 | 1 | 74 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group: 20 or below | % | N/A | 3.2 | 54.9 | 74 |
| Employee turnover rate by age group: 21 to 40 | % | N/A | 13.7 | 38.9 | 74 |
| Employee turnover rate by age group: 30 to 40 | % | N/A | 12.6 | 29.7 | 74 |
| Employee turnover rate by age group: 41 to 50 | % | N/A | 7.3 | 22.5 | 74 |
| Employee turnover rate by age group: Above 50 | % | N/A | 6.2 | 22.4 | 74 |
| Employee turnover rate by gender: Female | % | N/A | 11.2 | 31 | 74 |
| Employee turnover rate by gender: Male | % | N/A | 12 | 32.9 | 74 |
| Employee turnover rate by region: Hong Kong China | % | N/A | 25 | 20 | 74 |
| Employee turnover rate by region: Mainland China | % | N/A | 11.7 | 32.1 | 74 |
| Employee turnover rate by region: Other regions | % | N/A | N/A | 74 | |
| Operating profit | RMB'000 | 8002886 | 10380391 | 12303964 | 66 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Number of employees that were unable to go to work due to work-related injuries | Person | N/A | 74 |
| Number of work-related fatalities | Person | N/A | 74 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Number of lost days due to work-related injuries | Day | N/A | N/A | 74 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Person-times of female employees receiving training related to career development | Person | 3117 | 6469 | 7085 | 75 |
| Person-times of general employees receiving training related to career development | Person | 7844 | 11564 | 12505 | 75 |
| Person-times of male employees receiving training related to career development | Person | 5507 | 8256 | 8836 | 75 |
| Person-times of middle level employees receiving training related to career development | Person | 589 | 2401 | 2609 | 75 |
| Person-times of senior level employees receiving training related to career development | Person | 191 | 781 | 807 | 75 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per female employee of the Group receiving training related to career development | Hour | 31.6 | 23.9 | 25.8 | 75 |
| Average training hours per general employee of the Group receiving training related to career development | Hour | 33 | 22.2 | 27 | 75 |
| Average training hours per male employee of the Group receiving training related to career development | Hour | 33.3 | 20.3 | 23.8 | 75 |
| Average training hours per middle level employee of the Group receiving training related to career development | Hour | 28.8 | 13.4 | 17.1 | 75 |
| Average training hours per senior level employee of the Group receiving training related to career development | Hour | 34.1 | 47.5 | 13.7 | 75 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average client satisfaction of the commercial sector | % | 96.6 | 94.4 | 95.2 | 67 |
| Average client satisfaction of the hotel operation | % | 90 | 94.1 | 93.5 | 67 |
| Average resident satisfaction of the residential property management centre | % | 80.9 | 79.8 | 86 | 67 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Increase in total annual dividend (exclusive of special dividend) | percent | 25 | 7 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Interim dividend per ordinary share for the six months ended 30 June 2020 | cents HKD | 12 | 7 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | cents RMB | 147.1 | 7 | ||
| Increase in revenue from commercial operational services and residential property management services | percent | 15 | 7 | ||
| Tax expense | RMB'000 | 3165812 | 3838474 | 4468037 | 66 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount donated by Mr. Hoi Kin Hong to Fudan University Medical Fund for Fighting COVID-19 | RMB | 500000 | 18 | ||
| Amount donated for the battle against COVID-19 | million HKD | 20 | 18 | ||
| Amount donated to Fujian Province to support pandemic prevention and control | million RMB | 5 | 18 | ||
| Amount of money invested for community | RMB'000 | 239567 | 154385 | 68892 | 75 |
| Final dividend per ordinary share | cents HKD | 33 | 7 | ||
| Revenue | RMB'000 | 19593790 | 26041632 | 35495300 | 66 |
| Total dividend per ordinary share | HKS cents, cents HKD | 30 | 40 | 45 | 7, 66 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonne | 38.98 | 52.69 | 1.82 |
| NOâ‚“ Emissions | Tonne | 508.96 | 695.03 | 8.99 |
| PM10 Emissions | Tonne | 0.002 | 0.019 | 0.017 |
| PM2.5 Emissions | Tonne | 0.002 | 0.017 | 0.017 |
| SOâ‚“ Emissions | Tonne | 3.17 | 4.27 | 1.08 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2eq | 19163.66 | 21968.6 | 13844.79 |
| GHG Removals from Newly Planted Trees | Tonne CO2 | 189.29 | 474.97 | 188.42 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2 | 275028.43 | 347511.15 | 382498.75 |
| Total GHG Emissions | Tonne CO2eq | 294002.81 | 369004.78 | 396531.95 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | kg | 294.22 | 6759.48 | 1828.28 |
| Total Hazardous Waste | kg | 3830.58 | 42636.37 | 24949.45 |
| Total Hazardous Waste Intensity (By Revenue) | kg | 0.0013 | 0.01 | 0.01 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | kg | 47970366.26 | 18294878 | 50698066.85 |
| Non-Hazardous Waste (Electronic Waste) | kg | 1126.47 | 26205.36 | 10708.5 |
| Non-Hazardous Waste (Kitchen Waste) | kg | 5512633.6 | 3266206.18 | 2452546.18 |
| Non-Hazardous Waste Recycled | kg | 49065.13 | 91060.21 | 172952.22 |
| Total Non-Hazardous Waste Disposed | kg | 53482999.86 | 21561084.18 | 53150613.03 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg | 18.28 | 6.05 | 13.26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 31.67 | 160.15 | 103.51 |
| Energy Consumption Intensity (By Revenue) | MWh | 0.16 | 0.14 | 0.15 |
| Gasoline Consumption | MWh | 398.8 | 709.16 | 960.75 |
| Natural Gas Consumption | MWh | 66454.75 | 38545.23 | 53115.42 |
| Purchased Electricity | MWh | 391981.22 | 443644.23 | 542871.08 |
| Total Energy Consumption | MWh | 458866.43 | 483058.77 | 597050.76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 5099725.87 | 7418382.56 | 9578146.9 |
| Recycled Water Usage | m³ | 252583.45 | 309006.19 | |
| Total Wastewater Discharge | tonne | 4589753.28 | 5144256.89 | 7879150.04 |
| Total Water Withdrawal | m³ | 5099725.87 | 7670966.01 | 9887153.09 |
| Water Consumption | m³ | 5715840.98 | 8754611.15 | |
| Water Consumption Intensity (By Revenue) | m³ | 1.6 | 2.18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 2782 | 3355 | 4093 |
| Number of Employees Aged 30-50 | Person | 6266 | 6754 | 7106 |
| Number of Employees Aged Above 50 | Person | 556 | 485 | 458 |
| Number of Employees Aged Below 30 | Person | 4220 | 4200 | 3953 |
| Number of Employees in Hong Kong | Person | 2 | 3 | 4 |
| Number of Employees in Hong Kong and Mainland China | Person | 11042 | 11631 | 11515 |
| Number of Employees in Mainland China | Person | 11040 | 11628 | 11511 |
| Number of Full-time Employees | Person | 11042 | 11631 | 11517 |
| Number of Master's Degree Employees | Person | 316 | 474 | 434 |
| Number of Total Employees | Person | 11042 | 11631 | 11517 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 7.3 | 22.5 |
| Turnover Rate of Employees Aged Above 50 | % | 6.2 | 22.4 |
| Turnover Rate of Employees Aged Below 30 | % | 13.7 | 38.9 |
| Turnover Rate of Employees in Hong Kong | % | 25 | 20 |
| Turnover Rate of Employees in Mainland China | % | 11.7 | 32.1 |
| Turnover Rate of Female Employees | % | 11.2 | 31 |
| Turnover Rate of Male Employees | % | 12 | 32.9 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | Person | None |
| Number of Work-related Fatalities | Person | None |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 36.15 | 43.91 | 44.14 |
| Percentage of Trained General Employees | % | 92.81 | 61.12 | 81.5 |
| Percentage of Trained Male Employees | % | 63.85 | 56.09 | 55.86 |
| Percentage of Trained Middle Management | % | 6.94 | 12.74 | 14.13 |
| Percentage of Trained Senior Management | % | 2.25 | 4.14 | 4.37 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 31.6 | 23.9 | 25.8 |
| Average Training Hours (General Employees) | Hour | 33 | 22.2 | 27 |
| Average Training Hours (Male) | Hour | 33.3 | 20.3 | 23.8 |
| Average Training Hours (Middle Management) | Hour | 28.8 | 13.4 | 17.1 |
| Average Training Hours (Senior Management) | Hour | 34.1 | 47.5 | 13.7 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 96.6 | 79.8 | 86 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Social Investment | RMB | 239567000 | 154385000 | 68892000 |