Environmental, Social and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| GHG emission intensity | tonnes of CO2-e/m² | 0.0058 | 0.0055 | 14 |
| Scope 2 GHG emission | tonnes of CO2-e | 13815 | 17099 | 14 |
| Total GHG emission | tonnes of CO2-e | 13815 | 17099 | 14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste generated | tonnes | 2.6 | 5 | 14 |
| Non-hazardous waste generated intensity | tonnes/m² | 0.000001 | 0.000002 | 14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | MWh/m² | 0.0064 | 0.0061 | 16 |
| Purchased electricity | MWh | 15326 | 18969 | 16 |
| Total energy consumption | MWh | 15326 | 18969 | 16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employee age group ratio (Age 30 or below) | % | 62 | 62 | 23 |
| Employee age group ratio (Age 31-40) | % | 22 | 25 | 23 |
| Employee age group ratio (Age 41-50) | % | 15 | 12 | 23 |
| Employee age group ratio (Age 51 or above) | % | 1 | 1 | 23 |
| Employee gender ratio (Female) | % | 41 | 38 | 23 |
| Employee gender ratio (Male) | % | 59 | 62 | 23 |
| Employee geographical region ratio (The PRC) | % | 100 | 100 | 23 |
| Employee position ratio (General) | % | 80 | 78 | 23 |
| Employee position ratio (Middle management) | % | 18 | 21 | 23 |
| Employee position ratio (Senior management) | % | 2 | 1 | 23 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 12% | 10% | 24 |
| Employee turnover rate by age group: Age 31-40 | % | 9% | 13% | 24 |
| Employee turnover rate by age group: Age 41-50 | % | 5% | 10% | 24 |
| Employee turnover rate by age group: Age 51 or above | % | - | - | 24 |
| Employee turnover rate by gender: Female | % | 18% | 11% | 24 |
| Employee turnover rate by gender: Male | % | 4% | 10% | 24 |
| Employee turnover rate by geographical region: The PRC | % | 10% | 11% | 24 |
| Employee turnover rate overall | % | 10% | 11% | 24 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average satisfaction rate for apartments (third party survey) | marks | 93 | 30 |
| Average satisfaction rate for office buildings (third party survey) | marks | 97 | 30 |
| Number of complaints related to property management services | 2 | 30 | |
| Number of service requests responded to | 124971 | 30 | |
| Number of service requests satisfactorily resolved | 121550 | 30 | |
| Service request completion rate | % | 97.3 | 30 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Percentage of staff received anti-corruption training (General, 2019) | % | 71 | 33 | |
| Percentage of staff received anti-corruption training (General, 2020) | % | 79 | 33 | |
| Percentage of staff received anti-corruption training (Middle management, 2019) | % | 22 | 33 | |
| Percentage of staff received anti-corruption training (Middle management, 2020) | % | 16 | 33 | |
| Percentage of staff received anti-corruption training (Senior management, 2019) | % | 7 | 33 | |
| Percentage of staff received anti-corruption training (Senior management, 2020) | % | 5 | 33 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total charitable donation | HKD | 1000000 | 33 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of CO2-e | 13815 | 17099 |
| Total GHG Emissions | tonnes of CO2-e | 13815 | 17099 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2-e/m² | 0.0058 | 0.0055 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.000001 | 0.000002 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.0064 | 0.0061 |
| Purchased Electricity | MWh | 15326 | 18969 |
| Total Energy Consumption | MWh | 15326 | 18969 |
| Total Indirect Energy Consumption | MWh | 15326 | 18969 |
| Total Purchased Energy | MWh | 15326 | 18969 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 37 | 37 |
| Percentage of Employees Aged Above 50 | % | 1 | 1 |
| Percentage of Employees Aged Below 30 | % | 62 | 62 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
| Percentage of Female Employees | % | 41 | 38 |
| Percentage of General Employees | % | 80 | 78 |
| Percentage of Male Employees | % | 59 | 62 |
| Percentage of Middle Management Employees | % | 18 | 21 |
| Percentage of Senior Management Employees | % | 2 | 1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 9 | 13 |
| Turnover Rate of Employees Aged Below 30 | % | 12 | 10 |
| Turnover Rate of Employees in Mainland China | % | 10 | 11 |
| Turnover Rate of Female Employees | % | 18 | 11 |
| Turnover Rate of Male Employees | % | 4 | 10 |
| Turnover Rate of Total Employees | % | 10 | 11 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Products and Service Related Complaints | 2 | |
| Total Number of Customer Complaints | 2 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 29 | 21 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 71 | 79 |
| Coverage of Anti-corruption Training for Employees | % | 71 | 79 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Cash Donations | HKD | 1000000 |
| Total Public Welfare Donations | HKD | 1000000 |
| Total Social Investment | HKD | 1000000 |