Sustainability Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 vs 2015 | 2020 | Report Pages |
|---|---|---|---|---|
| Scope 1&2 GHG emissions intensity (kgCO2e/BU) | % | -8.9 | 15 | |
| Total greenhouse gas emissions (Scope 1&2) | ktCO2e | 734 | 15 | |
| Total greenhouse gas emissions year-on-year change | % | -30 | 15 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Hazardous waste recorded by hotels | tonnes | 113.8 | 17 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Diversion Rate (energy recovery and recycling) | % | 33% | 43% | 55% | 17 |
| Non-hazardous waste diverted | kilo-tonnes | 16.8 | 21 | 14.5 | 17 |
| Non-hazardous waste diverted, 2020 vs 2019 | % | -31% | 17 | ||
| Non-hazardous waste sent to landfill | kilo-tonnes | 33.8 | 27.5 | 11.6 | 17 |
| Non-hazardous waste sent to landfill, 2020 vs 2019 | % | -58% | 17 | ||
| Number of hotels reporting non-hazardous waste | hotels | 102 | 100 | 101 | 17 |
| Plastic bottles saved per year at Island Shangri-La, Hong Kong (water filtering system) | bottles | 45000 | 17 | ||
| Total non-hazardous waste generated | kilo-tonnes | 50.6 | 48.5 | 26.1 | 17 |
| Total non-hazardous waste generated, 2020 vs 2019 | % | -46% | 17 | ||
| waste diversion rate from landfills (non-hazardous waste) | % | 58% | 17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 vs 2015 | 2020 | Report Pages |
|---|---|---|---|---|
| Energy use intensity (kWh/BU) | % | -10.0 | 15 | |
| Total energy consumption | GWh | 1332 | 15 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 vs 2015 | 2020 | Report Pages |
|---|---|---|---|---|
| Total water consumption | ML | 11780 | 15 | |
| Total water consumption year-on-year change | % | -35 | 15 | |
| Water use intensity (CBM/BU) | % | -3.6 | 15 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total energy consumption year-on-year change | % | -32 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employees aged 30-50 years | employees | 22842 | 13 |
| Employees in Mainland China & Hong Kong SAR | employees | 23688 | 13 |
| Employees in Rest of World | employees | 18612 | 13 |
| Employees over 50 years | employees | 5922 | 13 |
| Employees under 30 years | employees | 13536 | 13 |
| Female employees | employees | 18225 | 13 |
| Male employees | employees | 24075 | 13 |
| PWDs as percentage of hotel headcount | 1.5% | 13 | |
| PWDs employed | employees | 632 | 13 |
| Percentage of Junior Managers who are female (Levels M4 - M6) | 39% | 13 | |
| Percentage of Top Managers who are female (VP level and above) | 34% | 13 | |
| Percentage of colleagues who are female, overall | 43% | 13 | |
| Reduction in total headcount (year on year) | 9% | 13 | |
| Total Employees | employees | 42300 | 13 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average voluntary turnover rate | 19% | 13 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Work-related injuries involving employees and contractors (group level) | 1138 | 25 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Shangri-La Academy Online participation in 2020 - Essential courses (related to safety and compliance) | colleagues | >21800 | 13 |
| Shangri-La Academy Online participation in 2020 - Functional courses (related to skills development) | colleagues | 4162 | 13 |
| Shangri-La Academy Online participation in 2020 - Leadership courses (related to nurturing talent) | colleagues | 61 | 13 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total GHG Emissions | ktCO2e | 734 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | tonnes | 113.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 33 | 43 | 58 |
| Non-Hazardous Waste Landfilling | kilo-tonnes | 33.8 | 27.5 | 11.6 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | -30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Energy Consumption | GWh | 1332 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption | ML | 11780 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | -32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | employees | 22842 |
| Number of Employees Aged Above 50 | employees | 5922 |
| Number of Employees Aged Below 30 | employees | 13536 |
| Number of Employees in Mainland China and Hong Kong | employees | 23688 |
| Number of Employees in Overseas | employees | 18612 |
| Number of Female Employees | employees | 18225 |
| Number of Male Employees | employees | 24075 |
| Number of New Employees | employees | 3732 |
| Number of New Employees (Above 50) | employees | 112 |
| Number of New Employees (Aged 30-50) | employees | 784 |
| Number of New Employees (Aged Below 30) | employees | 2836 |
| Number of New Employees (Female) | employees | 1791 |
| Number of New Employees (Mainland China) | employees | 3284 |
| Number of New Employees (Male) | employees | 1941 |
| Number of New Employees (Overseas) | employees | 448 |
| Number of Total Employees | employees | 42300 |
| Percentage of Female Employees | % | 43 |
| Percentage of New Employees | % | 9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Total Employees | % | 19 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | colleagues | >21800 |