Environmental, Social, and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Emissions from vehicles - NOx | kilograms (kg) | 1535.56 | 58 | ||
| Emissions from vehicles - Particulate Matter | kg | 121.6 | 58 | ||
| Nitrogen Oxide (NOx) emissions from gaseous fuel consumption | kg, kilograms (kg) | 7.88 | 7.78 | 6.56 | 53 |
| Nitrogen Oxide (NOx) emissions from vehicles | kg, kilograms (kg) | 404.8 | 1535.26 | 584.57 | 53 |
| Particulate Matter emissions from vehicles | kg | 36.23 | 121.6 | 49.99 | 53 |
| Sulphur Oxide (SOx) emissions from gaseous fuel consumption | kg | 0.04 | 0.04 | 0.03 | 53 |
| Sulphur Oxide (SOx) emissions from vehicles | kg | 1.42 | 9.57 | 7.27 | 53 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Emissions of two main office buildings as percentage of Group’s total emissions from own operations at the turn of 2020 | percent | 22 | 48 | ||
| GHG emissions intensity per unit of GFA | tonnes CO2e/m² | 0.23 | 0.18 | 0.17 | 53 |
| Group emissions from business travel | tonnes CO₂ equivalent | 145.2 | 49 | ||
| Reduction in carbon emissions (Scopes 1 and 2) | 9.1% | 8 | |||
| Scope 1 greenhouse gas (GHG) emissions in Hong Kong | tonnes CO2 equivalent (CO2e), tonnes CO2e | 853.6 | 1411.36 | 1255.75 | 53 |
| Scope 2 greenhouse gas (GHG) emissions in Hong Kong | tonnes CO2e | 14041.64 | 14089.44 | 14271.42 | 53 |
| Scopes 1 & 2 greenhouse gas (GHG) emissions in Hong Kong | tonnes CO2e | 14895.24 | 15500.8 | 15527.17 | 53 |
| Total greenhouse gas (GHG) emissions in Hong Kong - GHG emissions intensity per unit of GFA | tonnes CO₂e/m² | 0.23 | 0.18 | 58 | |
| Total greenhouse gas (GHG) emissions in Hong Kong - Scope 1 emissions | tonnes CO₂ equivalent (CO₂e) | 1411.36 | 58 | ||
| Total greenhouse gas (GHG) emissions in Hong Kong - Scope 2 emissions | tonnes CO₂e | 14041.64 | 14089.44 | 58 | |
| Total greenhouse gas (GHG) emissions in Hong Kong - Scopes 1 & 2 emissions | tonnes CO₂e | 14895.24 | 15500.8 | 58 | |
| Total greenhouse gas (GHG) emissions in Mainland China - GHG emissions intensity per unit of GFA | tonnes CO2e/m2, tonnes CO₂e/m² | 0.12 | 0.15 | 0.12 | 54, 58 |
| Total greenhouse gas (GHG) emissions in Mainland China - Scope 1 emissions | tonnes CO2 equivalent (CO2e), tonnes CO₂ equivalent (CO₂e) | 1402.62 | 4463.46 | 2088.53 | 54, 58 |
| Total greenhouse gas (GHG) emissions in Mainland China - Scope 2 emissions | tonnes CO2e, tonnes CO₂e | 15416.05 | 15855.56 | 14891.41 | 54, 58 |
| Total greenhouse gas (GHG) emissions in Mainland China - Scopes 1 & 2 emissions | tonnes CO2e, tonnes CO₂e | 16448.82 | 20319.01 | 16979.94 | 54, 58 |
| Total greenhouse gas (GHG) emissions of BEA Group - GHG emissions intensity per unit of GFA | tonnes CO2e/m2, tonnes CO₂e/m² | 0.16 | 0.14 | 54, 58 | |
| Total greenhouse gas (GHG) emissions of BEA Group - Scope 1 emissions | tonnes CO2 equivalent (CO2e), tonnes CO₂ equivalent (CO₂e) | 6046.85 | 3471.32 | 54, 58 | |
| Total greenhouse gas (GHG) emissions of BEA Group - Scope 2 emissions | tonnes CO2e, tonnes CO₂e | Data not available | 31595.05 | 30749.44 | 54, 58 |
| Total greenhouse gas (GHG) emissions of BEA Group - Scopes 1 & 2 emissions | tonnes CO2e, tonnes CO₂e | 37641.9 | 34220.76 | 54, 58 | |
| carbon emissions reduction (Scopes 1 and 2) | % | -9.1 | 19 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| All waste | tonnes | 733.1 | 54 |
| Hazardous waste - Batteries | tonnes | 0.9 | 54 |
| Hazardous waste - Batteries collected and destroyed by licensed third-party | tonnes | 0.9 | 54 |
| Hazardous waste - Batteries recycled | tonnes | 0.01 | 54 |
| Hazardous waste - IT products | tonnes | 12.43 | 54 |
| Hazardous waste - IT products recycled | tonnes | 12.43 | 54 |
| Hazardous waste - Medical waste (Blue Care only) | tonnes | 0.14 | 54 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| IT waste recycled | tonnes | 12.4 | 19 | ||
| Non-hazardous waste - Food waste | tonnes | 6.46 | 54 | ||
| Non-hazardous waste - Incineration | tonnes | 35.18 | 54 | ||
| Non-hazardous waste - Landfill | tonnes | 192.99 | 54 | ||
| Non-hazardous waste - Other general non-hazardous waste | tonnes | 225.18 | 54 | ||
| Non-hazardous waste - Other recycled | tonnes | Data not available | 3.48 | 54 | |
| Non-hazardous waste - Paper | tonnes | 487.98 | 54 | ||
| Non-hazardous waste - Paper recycled | tonnes | 487.98 | 54 | ||
| Paper waste intensity | kg per full-time employee | 51.17 | 54 | ||
| Total paper recycled | tonnes | 455.11 | 485.11 | 487.98 | 51 |
| Waste diverted from landfill | tonnes | 503.89 | 54 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2030 | Report Pages |
|---|---|---|---|---|
| Carbon emissions reduction progress (baseline 2019) | -9.1% | 49 | ||
| Carbon emissions reduction target (baseline 2019) | -32% | 49 | ||
| carbon emissions reduction target (Scopes 1 and 2) | 32% | 19 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Waste directed to disposal | tonnes | 229.21 | 54 |
| paper consumption reduction | % | -7.5 | 19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Energy intensity | GJ/m² | 0.88 | 0.78 | 0.71 | 49 |
| Overall energy intensity of the Group by Gross Floor Area | GJ/m² | 0.88 | 0.78 | 58 | |
| Overall energy intensity of the Group by Gross Floor Area (GFA) | GJ/m² | 0.88 | 0.78 | 0.71 | 53 |
| Total direct and indirect energy consumption by type - Total electricity consumption | '000 kWh | 49649.98 | 44765.76 | 58 | |
| Total direct and indirect energy consumption by type - Total energy consumption | '000 kilowatt hours (kWh) | 57016.39 | 51532.24 | 58 | |
| Total electricity consumption (direct and indirect) by type | '000 kWh | 49649.98 | 44765.76 | 43623.3 | 53 |
| Total electricity consumption within the organisation | GJ | 178739.92 | 161156.73 | 157043.88 | 53, 58 |
| Total energy consumption | GJ | 205259.01 | 185516.05 | 175799.27 | 49 |
| Total energy consumption (direct and indirect) by type | '000 kWh, '000 kilowatt hours (kWh) | 57016.39 | 51532.24 | 48833.13 | 53 |
| Total energy consumption within the organisation | GJ, gigajoules (GJ) | 205259.01 | 185516.05 | 175799.27 | 53, 58 |
| Total fuel consumption from non-renewable sources (Diesel oil, petrol, Towngas) | GJ | 26519.09 | 24359.32 | 18755.39 | 53 |
| Total fuel consumption from non-renewable sources (direct and indirect) | '000 kWh | 7366.41 | 6766.48 | 5209.83 | 53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total consumption of municipal fresh water | m³ | 94581.11 | 83372.87 | 104533.89 | 53 |
| Water intensity per square metre of GFA | m³/m² | 0.43 | 0.35 | 0.43 | 53, 58 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Reduction in energy intensity (Group energy consumption (GJ) / gross floor area (m²)) | 8.9% | 8 | |
| energy use reduction | % | -5.2 | 19 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Reduction in paper consumption | 7.5% | 8 | |||
| Total paper consumed | tonnes | 887.13 | 462.51 | 427.75 | 51 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Composition of the Board of Directors - Aged 30-50 | % | 27 | 56 | ||
| Composition of the Board of Directors - Female | % | 7 | 56 | ||
| Composition of the Board of Directors - Male | % | 93 | 56 | ||
| Composition of the Board of Directors - Over 50 | % | 73 | 56 | ||
| Employee compensation and benefits | HK$ million | 5069 | 8 | ||
| Employees aged 30-50 | 6381 | 6480 | 6464 | 55 | |
| Employees by age group - Contract and Part-Time Staff - Aged 30-50 | % | 37 | 41 | ||
| Employees by age group - Contract and Part-Time Staff - Over 50 | % | 37 | 41 | ||
| Employees by age group - Contract and Part-Time Staff - Under 30 | % | 26 | 41 | ||
| Employees by age group - General Manager and above - Aged 30-50 | % | 32 | 41 | ||
| Employees by age group - General Manager and above - Over 50 | % | 68 | 41 | ||
| Employees by age group - Officer, Clerical and Non-Clerical - Aged 30-50 | % | 61 | 41 | ||
| Employees by age group - Officer, Clerical and Non-Clerical - Over 50 | % | 12 | 41 | ||
| Employees by age group - Officer, Clerical and Non-Clerical - Under 30 | % | 27 | 41 | ||
| Employees by age group - Senior Manager and Manager - Aged 30-50 | % | 78 | 41 | ||
| Employees by age group - Senior Manager and Manager - Over 50 | % | 19 | 41 | ||
| Employees by age group - Senior Manager and Manager - Under 30 | % | 3 | 41 | ||
| Employees by gender - Contract and Part-Time Staff - Female | % | 61 | 41 | ||
| Employees by gender - Contract and Part-Time Staff - Male | % | 39 | 41 | ||
| Employees by gender - General Manager and above - Female | % | 35 | 41 | ||
| Employees by gender - General Manager and above - Male | % | 65 | 41 | ||
| Employees by gender - Officer, Clerical and Non-Clerical - Female | % | 64 | 41 | ||
| Employees by gender - Officer, Clerical and Non-Clerical - Male | % | 36 | 41 | ||
| Employees by gender - Senior Manager and Manager - Female | % | 54 | 41 | ||
| Employees by gender - Senior Manager and Manager - Male | % | 46 | 41 | ||
| Employees by region - Hong Kong | % | 59 | 41 | ||
| Employees by region - Mainland China | % | 35 | 41 | ||
| Employees by region - Other markets | % | 6 | 41 | ||
| Employees over 50 | 1298 | 1439 | 1503 | 55 | |
| Employees under 30 | 1968 | 1924 | 1569 | 55 | |
| Fixed term/Temporary contract employees - Female | 46 | 66 | 69 | 55 | |
| Fixed term/Temporary contract employees - Hong Kong | 92 | 130 | 128 | 55 | |
| Fixed term/Temporary contract employees - Mainland China | 1 | 55 | |||
| Fixed term/Temporary contract employees - Male | 59 | 76 | 70 | 55 | |
| Fixed term/Temporary contract employees - Other markets | 13 | 12 | 10 | 55 | |
| Full time employees - Female | 5677 | 5771 | 5610 | 55 | |
| Full time employees - Male | 3825 | 3948 | 3838 | 55 | |
| Income taxes paid | HK$ million | 1753 | 8 | ||
| New hire rate - Female | % | 17.7 | 18.8 | 11 | 55 |
| New hire rate - Hong Kong | % | 22.7 | 23.5 | 14.3 | 55 |
| New hire rate - Mainland China | % | 15.1 | 15.1 | 10 | 55 |
| New hire rate - Male | % | 22.8 | 21.9 | 15.4 | 55 |
| New hire rate - Overall | % | 19.8 | 20 | 12.8 | 55 |
| New hires - Aged 30-50 | 956 | 1020 | 696 | 55 | |
| New hires - Female | 999 | 1070 | 609 | 55 | |
| New hires - Hong Kong | 1132 | 1249 | 766 | 55 | |
| New hires - Mainland China | 577 | 555 | 338 | 55 | |
| New hires - Male | 858 | 849 | 581 | 55 | |
| New hires - Other markets | 148 | 115 | 86 | 55 | |
| New hires - Over 50 | 76 | 79 | 57 | 55 | |
| New hires - Overall | 1857 | 1919 | 1190 | 55 | |
| New hires - Under 30 | 825 | 820 | 437 | 55 | |
| Number of female employees | 5774 | 5857 | 5679 | 55 | |
| Number of male employees | 3873 | 3986 | 3857 | 55 | |
| Number of people who returned to work after parental leave - Female | 259 | 229 | 180 | 56 | |
| Number of people who returned to work after parental leave - Male | 129 | 130 | 119 | 56 | |
| Number of people who took parental leave - Female | 356 | 351 | 191 | 56 | |
| Number of people who took parental leave - Male | 140 | 136 | 127 | 56 | |
| Part time employees - Female | 97 | 86 | 69 | 55 | |
| Part time employees - Male | 48 | 38 | 19 | 55 | |
| Permanent contract employees - Female | 5728 | 5791 | 5610 | 55 | |
| Permanent contract employees - Hong Kong | 5135 | 5434 | 5448 | 55 | |
| Permanent contract employees - Mainland China | 3821 | 3678 | 3369 | 55 | |
| Permanent contract employees - Male | 3814 | 3910 | 3787 | 55 | |
| Permanent contract employees - Other markets | 586 | 589 | 580 | 55 | |
| Proportion of total workforce entitled to parental leave (%) - Female | % | 95.8 | 96 | 96.6 | 56 |
| Proportion of total workforce entitled to parental leave (%) - Male | % | 94.2 | 96.1 | 96.7 | 56 |
| Return to work rate (%) - Female | % | 81.2 | 89 | 95.7 | 56 |
| Return to work rate (%) - Male | % | 92.1 | 95.6 | 94.4 | 56 |
| Total number of employees | 9647 | 9843 | 9536 | 55 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Change in staff turnover rate for full-time employees compared to 2019 | percentage points | -2.4 | 41 | ||
| New hire rate - Aged 30-50 | % | 15.1 | 15.9 | 10.9 | 55 |
| New hire rate - Other markets | % | 25.5 | 19.7 | 15 | 55 |
| New hire rate - Over 50 | % | 6.2 | 5.9 | 4 | 55 |
| New hire rate - Under 30 | % | 44.7 | 45.4 | 29.4 | 55 |
| Number of employees onboarded | 1190 | 41 | |||
| Retention rate (%) - Female | % | 74.9 | 73.1 | 69.6 | 56 |
| Retention rate (%) - Male | % | 79.8 | 84.7 | 79.2 | 56 |
| Staff turnover rate for full-time employees | % | 15.7 | 41 | ||
| Total employees retained 12 months after returning from parental leave - Female | 248 | 226 | 208 | 56 | |
| Total employees retained 12 months after returning from parental leave - Male | 150 | 111 | 103 | 56 | |
| Turnover - Aged 30-50 | %, Number | 1209 | 16.4 | 14.1 | 56 |
| Turnover - Female | %, Number | 1160 | 17.5 | 14 | 56 |
| Turnover - Hong Kong | %, Number | 977 | 17.5 | 13.4 | 56 |
| Turnover - Mainland China | %, Number | 840 | 18.8 | 19.2 | 56 |
| Turnover - Male | %, Number | 21.1 | 19.4 | 18.2 | 56 |
| Turnover - Other markets | %, Number | 23.6 | 19.9 | 16.9 | 56 |
| Turnover - Over 50 | %, Number | 169 | 11.6 | 11.6 | 56 |
| Turnover - Overall | %, Number | 1954 | 1737 | 1462 | 56 |
| Turnover - Under 30 | %, Number | 576 | 529 | 392 | 56 |
| Turnover rate increase for permanent full-time staff members | percentage points | 2.4 | 8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| High consequence work-related injuries - Hong Kong | 0.07 | 56 | |
| High consequence work-related injuries - Overall | 0.04 | 56 | |
| Recordable work-related injuries - Hong Kong | 0.13 | 56 | |
| Recordable work-related injuries - Mainland China | 0.12 | 56 | |
| Recordable work-related injuries - Other markets | 0.68 | 56 | |
| Recordable work-related injuries - Overall | 0.15 | 56 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work related injury - Hong Kong | 789 | 1328 | 11.21 | 56 | |
| Lost days due to work related injury - Mainland China | 6.44 | 3.28 | 214 | 56 | |
| Lost days due to work related injury - Other markets | 0.33 | 2.02 | 56 | ||
| Lost days due to work related injury - Overall | 10.82 | 1466 | 832 | 56 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Professional skills training delivered | hours | 224000+ | 8 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Investment in training and development | HK$ million | 24.7 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|
| Customer satisfaction | 72% | 8 | |||||
| Group customer satisfaction | percent | 72 | 37 | ||||
| Increase in compliments received | 173% | 8 | |||||
| Increase in substantiated complaints | 38% | 8 | |||||
| Number of complaints received | 2014 | 1957 | 2292 | 2409 | 3194 | 37 | |
| Number of compliments received | 1279 | 1170 | 1628 | 2210 | 6010 | 37 | |
| Number of substantiated complaints | 150 | 162 | 277 | 336 | 207 | 37 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of BEA Credit Cardholders adopted e-statements | 93% | 51 | |
| Percentage of Bank's total staff in Hong Kong switched to MPF e-statement service | 31% | 51 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| New ESG governing bodies established | 3 | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| IT equipment donated to local charities | tonnes | 12.4 | 51 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Cash donations from the Group | HK$ million | 11.1+ | 8 |
| Financial aid for personal protective equipment | HK$ million | 6.5 | 8 |
| Hours contributed by staff volunteers | hours | 5600 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 36.23 | 121.6 | 49.99 |
| NOₓ Emissions | kg | 412.68 | 1543.04 | 591.13 |
| SOₓ Emissions | kg | 1.46 | 9.61 | 7.3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 1402.62 | 6046.85 | 1255.75 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 15416.05 | 14089.44 | 14271.42 |
| Scope 3 GHG Emissions (Business Travel) | tonnes CO2e | 145.2 | ||
| Total GHG Emissions | tonnes CO2e | 16448.82 | 15500.8 | 15527.17 |
| Total GHG Emissions Intensity (By Area) | tonnes CO2e/m2 | 0.23 | 0.16 | 0.14 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | tonnes | 12.43 |
| Hazardous Waste (Used Batteries) | tonnes | 0.9 |
| Hazardous Waste Recycled | tonnes | 12.44 |
| Total Hazardous Waste | tonnes | 13.47 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | tonnes | 12.4 |
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 6.46 |
| Non-Hazardous Waste Incineration | tonnes | 35.18 |
| Non-Hazardous Waste Landfilling | tonnes | 192.99 |
| Non-Hazardous Waste Recycled | tonnes | 503.86 |
| Paper Waste | tonnes | 487.98 |
| Total Non-Hazardous Waste Intensity (By FTE) | kg per full-time employee | 51.17 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | percent | 32 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | -7.5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | GJ/m² | 0.88 | 0.78 | 0.71 |
| Purchased Electricity | GJ | 178739.92 | 161156.73 | 157043.88 |
| Total Energy Consumption | GJ | 205259.01 | 185516.05 | 175799.27 |
| Total Non-Renewable Fuel Consumption | GJ | 26519.09 | 24359.32 | 18755.39 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 94581.11 | 83372.87 | 104533.89 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | -5.2 |
| Target Electricity Usage Reduction Percentage Compared to Last Year | percent |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 887.13 | 462.51 | 427.75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 6381 | 6480 | 6464 | |
| Number of Employees Aged Above 50 | 1298 | 1439 | 1503 | |
| Number of Employees Aged Below 30 | 1968 | 1924 | 1569 | |
| Number of Female Employees | 5774 | 5857 | 5679 | |
| Number of Full-time Employees | 9502 | 9719 | 9448 | |
| Number of Full-time Employees (Female) | 5677 | 5771 | 5610 | |
| Number of Full-time Employees (Male) | 3825 | 3948 | 3838 | |
| Number of Male Employees | 3873 | 3986 | 3857 | |
| Number of New Employees | 1857 | 1919 | 1190 | |
| Number of New Employees (Above 50) | 76 | 79 | 57 | |
| Number of New Employees (Aged 30-50) | 956 | 1020 | 696 | |
| Number of New Employees (Aged Below 30) | 825 | 820 | 437 | |
| Number of New Employees (Female) | 999 | 1070 | 609 | |
| Number of New Employees (Hong Kong) | 1132 | 1249 | 766 | |
| Number of New Employees (Mainland China) | 577 | 555 | 338 | |
| Number of New Employees (Male) | 858 | 849 | 581 | |
| Number of New Employees (Overseas) | 148 | 115 | 86 | |
| Number of Part-time Employees | 145 | 124 | 88 | |
| Number of Part-time Employees (Female) | 97 | 86 | 69 | |
| Number of Part-time Employees (Male) | 48 | 38 | 19 | |
| Number of Temporary Workers | 105 | 142 | 139 | |
| Number of Temporary Workers (Female) | 46 | 66 | 69 | |
| Number of Temporary Workers (Male) | 59 | 76 | 70 | |
| Number of Total Employees | 9647 | 9843 | 9536 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Employees still Employed 12 Months after Return to Work (Female) | 248 | 226 | 208 | |
| Employees still Employed 12 Months after Return to Work (Male) | 150 | 111 | 103 | |
| Turnover Rate of Employees Aged 30-50 | % | 19.1 | 16.4 | 14.1 |
| Turnover Rate of Employees Aged Above 50 | % | 13.8 | 11.6 | 11.6 |
| Turnover Rate of Employees Aged Below 30 | % | 31.2 | 29.3 | 26.4 |
| Turnover Rate of Employees in Hong Kong | % | 19.6 | 17.5 | 13.4 |
| Turnover Rate of Employees in Mainland China | % | 22 | 18.8 | 19.2 |
| Turnover Rate of Employees in Overseas | % | 23.6 | 19.9 | 16.9 |
| Turnover Rate of Female Employees | % | 20.6 | 17.5 | 14 |
| Turnover Rate of Full-time Employees | % | 15.7 | ||
| Turnover Rate of Male Employees | % | 21.1 | 19.4 | 18.2 |
| Turnover Rate of Total Employees | % | 20.8 | 18.1 | 15.7 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 1037 | 1466 | 832 |
| Lost Days Due to Work-related Injuries (Hong Kong) | days | 789 | 1328 | 618 |
| Lost Days Due to Work-related Injuries (Mainland China) | days | 246 | 126 | 214 |
| Lost Days Due to Work-related Injuries (Overseas) | days | 2 | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2016 | 2017 | 2018 | 2019 | 2020 |
|---|---|---|---|---|---|---|
| Complaint Growth Rate | percent | 32.6 | ||||
| Total Number of Customer Complaints | 2014 | 1957 | 2292 | 2409 | 3194 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Cash Donations | HK$ million | 11.1 |
| Total Social Investment | HK$ million | 17.6 |
| Total Volunteer Service Hours | hours | 5600 |