Environmental, Social & Governance Report 2020

Company: HANG SENG BANK (11)
Year: 2020
Published: 2021-05-31
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 Report Pages
Business travel (land and air) GHG emissions tonnes of CO2e 342.98 563.43 551.96 201.85 59
GHG emissions per FTE from Scope 1 tonnes of CO2e / FTE 0.01 0.02 0.02 0.02 59
GHG emissions per FTE from Scope 2 tonnes of CO2e / FTE 2.85 2.43 2.35 2.33 59
GHG emissions per FTE from Scope 3 tonnes of CO2e / FTE 0.09 0.11 0.1 0.06 59
GHG emissions per sq. ft. tonnes of CO2e / sq. ft. 0.016 0.016 0.015 0.014 59
Mobile combustion GHG emissions tonnes of CO2e N/A 112.88 115.57 86.54 59
Purchased electricity GHG emissions tonnes of CO2e 22116 20496 19848 18892.81 59
Scope 1 GHG emissions tonnes of CO2e 64.45 192.2 193.87 144.52 59
Scope 2 GHG emissions tonnes of CO2e 22131 20514 19865 18904.47 59
Scope 3 GHG emissions tonnes of CO2e 685.98 904.64 867.8 522.6 59
Stationary combustion GHG emissions tonnes of CO2e 64.45 79.32 78.3 57.98 59
Total GHG emissions tonnes of CO2e 22881.43 21610.84 20926.67 19571.59 59
Total GHG emissions per FTE tonnes of CO2e / FTE 2.95 2.56 2.47 2.41 59
Towngas GHG emissions tonnes of CO2e 15 18 17 11.66 59
Transmission and distribution loss GHG emissions tonnes of CO2e 343 337 309 309.99 59
Upstream transportation and distribution (mobile branch) GHG emissions tonnes of CO2e N/A 4.21 6.84 10.76 59

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 Report Pages
Food waste collected for recycling tonnes 20.45 24.98 27.62 13.43 61
Furniture collected for recycling tonnes 19.11 7.14 0.79 5.55 61
Glass collected for recycling tonnes N/A 0.1 0.29 0.28 61
IT and electrical waste collected for recycling tonnes 20.73 17.61 4.79 106.82 61
Paper collected for recycling tonnes 550.77 530.07 598.2 442.51 61
Plastic collected for recycling tonnes 0.44 0.59 1.4 0.79 61
Waste collected for recycling tonnes 611.68 580.69 633.75 569.96 61
Waste disposed per FTE tonnes/FTE 0.04 0.04 0.04 0.06 61
Waste disposed to landfill tonnes 310.92 302.41 305.6 507.26 61

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 2030 Report Pages
Greenhouse gas emissions – total Scope 1 and 2 reduction long-term goal (by 2030, from 2018) % 30 56
Greenhouse gas emissions – total Scope 1 and 2 reduction medium-term goal (by 2025, from 2018) % 15 56
Greenhouse gas emissions – total Scope 1 and 2 reduction short-term goal (by 2022, from 2018) % 7.5 56

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2017 2018 2019 2020 2022 2025 2030 Report Pages
Aluminium cans collected for recycling tonnes 0.18 0.2 0.66 0.58 61
Paper consumption reduction long-term goal (by 2030, from 2019) % 35 56
Paper consumption reduction medium-term goal (by 2025, from 2019) % 22.5 56
Paper consumption reduction short-term goal (by 2022, from 2019) % 15 56
Waste diversion from landfill long-term goal (by 2030) Divert 80% of waste from landfill 56
Waste diversion from landfill medium-term goal (by 2025) Divert 74% of waste from landfill 56
Waste diversion from landfill short-term goal (by 2022) Divert 70% of waste from landfill 56

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 Report Pages
Direct: gas and diesel MWh 344.43 422.24 430.84 295.62 60
Energy consumption per FTE MWh / FTE 4.48 3.88 3.75 3.71 60
Energy consumption per sq. ft. MWh / sq. ft. 0.02 0.02 0.02 0.02 60
Indirect: electricity MWh 34440.37 32334.54 31289.08 29734.74 60
Total energy consumption MWh 34784.8 32756.78 31719.92 30030.36 60

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 Report Pages
Total water consumption 000 m³ 74.94 79.14 76.74 72.19 60
Water consumption per FTE m³ / FTE 9.65 9.36 9.06 8.91 60

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 2030 Report Pages
Electricity consumption reduction long-term goal (by 2030, from 2018) % 30 56
Electricity consumption reduction medium-term goal (by 2025, from 2018) % 15 56
Electricity consumption reduction short-term goal (by 2022, from 2018) % 7.5 56

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 2030 Report Pages
Water consumption reduction long-term goal (by 2030, from 2018) % 24 56
Water consumption reduction medium-term goal (by 2025, from 2018) % 14 56
Water consumption reduction short-term goal (by 2022, from 2018) % 8 56

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2017 2018 2019 2020 Report Pages
Total paper consumption tonnes 1309.02 1371.92 1569.97 1407.75 60

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 Report Pages
Noncompliance with environmental laws and regulations No judgments were entered against the Bank in litigation regarding environmental laws or regulations 84

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2017 2018 2019 2020 Report Pages
Average age: Clerical/blue-collar years 37 52
Average age: Executive years 40 52
Average age: Officer years 37 52
Average age: Overall years 38 52
Average years of service: Clerical/blue-collar years 11 52
Average years of service: Executive years 9 52
Average years of service: Officer years 11 52
Average years of service: Overall years 10 52
Employee Compensation and Benefits HK$m 5122 5656 6229 6102 74
Headcount by age group: 30 to 39 2712 52
Headcount by age group: 40 to 49 1824 52
Headcount by age group: 50 to 59 1262 52
Headcount by age group: 60 or above 46 52
Headcount by age group: Below 30 1999 52
Headcount by age group: Grand total 7843 52
Headcount by employee category and gender (Female, Clerical/blue-collar) 1358 1428 1312 1061 51
Headcount by employee category and gender (Female, Executive) 1047 1216 1311 1355 51
Headcount by employee category and gender (Female, Officer) 1208 1314 1246 2069 51
Headcount by employee category and gender (Male, Clerical/blue-collar) 833 747 809 572 51
Headcount by employee category and gender (Male, Executive) 1045 1205 1267 1340 51
Headcount by employee category and gender (Male, Officer) 1604 1702 1599 1447 51
Headcount by employment type and gender (Female, Full-time contract staff) 921 344 315 171 51
Headcount by employment type and gender (Female, Full-time permanent staff) 4611 4882 4783 4465 51
Headcount by employment type and gender (Female, Part-time staff) 282 42 56 51
Headcount by employment type and gender (Female, Temporary staff) 282 42 13 51
Headcount by employment type and gender (Male, Full-time contract staff) 128 651 661 381 51
Headcount by employment type and gender (Male, Full-time permanent staff) 3349 3580 3591 3319 51
Headcount by employment type and gender (Male, Part-time staff) 41 18 17 51
Headcount by employment type and gender (Male, Temporary staff) 41 18 17 51
New hires: 30 to 39, Female 50 52
New hires: 30 to 39, Male 117 52
New hires: 40 to 49, Female 28 52
New hires: 40 to 49, Male 15 52
New hires: 50 to 59, Female 3 52
New hires: 50 to 59, Male 7 52
New hires: 60 or above, Female 1 52
New hires: 60 or above, Male 1 52
New hires: Below 30, Female 98 52
New hires: Below 30, Male 135 52
New hires: Grand total 455 52
New hires: Total, Female 180 52
New hires: Total, Male 275 52
Number of internal employees filled roles roles 894 43
Payments to Government Outside Hong Kong HK$m 46 55 36 92 74
Payments to Government in Hong Kong HK$m 3278 3907 3465 2287 74
Retained (HK$m) HK$m 9413 11821 13079 11672 74

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 2020 Report Pages
Absenteeism rate (Female) 1.95% 2.15% 2.28% 1.60% 51
Absenteeism rate (Male) 1.25% 1.50% 1.56% 1.06% 51
Absenteeism rate (Overall) 1.66% 1.87% 1.98% 1.37% 51
Grand total turnover headcount 1566 1631 1576 1156 54
Grand total turnover rate 20.4% 19.9% 18.7% 16.5% 54
Internal hire rate 57.3% 52
New hire rate 5.8% 52
Total turnover headcount, Female, 30 to 39 138 54
Total turnover headcount, Female, 40 to 49 99 54
Total turnover headcount, Female, 50 to 59 58 54
Total turnover headcount, Female, 60 or above 63 54
Total turnover headcount, Female, Below 30 211 54
Total turnover headcount, Female, Total 569 54
Total turnover headcount, Male, 30 to 39 183 54
Total turnover headcount, Male, 40 to 49 53 54
Total turnover headcount, Male, 50 to 59 46 54
Total turnover headcount, Male, 60 or above 70 54
Total turnover headcount, Male, Below 30 235 54
Total turnover headcount, Male, Total 587 54
Total turnover rate, Female, 30 to 39 1.8% 54
Total turnover rate, Female, 40 to 49 1.4% 54
Total turnover rate, Female, 50 to 59 1.0% 54
Total turnover rate, Female, 60 or above 0.9% 54
Total turnover rate, Female, Below 30 3.7% 54
Total turnover rate, Female, Total 8.8% 54
Total turnover rate, Male, 30 to 39 2.2% 54
Total turnover rate, Male, 40 to 49 0.6% 54
Total turnover rate, Male, 50 to 59 0.6% 54
Total turnover rate, Male, 60 or above 0.9% 54
Total turnover rate, Male, Below 30 3.3% 54
Total turnover rate, Male, Total 7.6% 54
Voluntary turnover headcount, Clerical/blue-collar 244 53
Voluntary turnover headcount, Executive 254 53
Voluntary turnover headcount, Female, 30 to 39 131 53
Voluntary turnover headcount, Female, 40 to 49 79 53
Voluntary turnover headcount, Female, 50 to 59 41 53
Voluntary turnover headcount, Female, 60 or above 46 53
Voluntary turnover headcount, Female, Below 30 191 53
Voluntary turnover headcount, Female, Total 488 53
Voluntary turnover headcount, Grand total 992 53
Voluntary turnover headcount, Male, 30 to 39 172 53
Voluntary turnover headcount, Male, 40 to 49 36 53
Voluntary turnover headcount, Male, 50 to 59 30 53
Voluntary turnover headcount, Male, 60 or above 40 53
Voluntary turnover headcount, Male, Below 30 225 53
Voluntary turnover headcount, Male, Total 504 53
Voluntary turnover headcount, Officer 494 53
Voluntary turnover headcount, Total (by employee category) 992 53
Voluntary turnover rate, Clerical/blue-collar 3.8% 53
Voluntary turnover rate, Executive 3.0% 53
Voluntary turnover rate, Female, 30 to 39 1.6% 53
Voluntary turnover rate, Female, 40 to 49 1.0% 53
Voluntary turnover rate, Female, 50 to 59 0.5% 53
Voluntary turnover rate, Female, 60 or above 0.6% 53
Voluntary turnover rate, Female, Below 30 2.8% 53
Voluntary turnover rate, Female, Total 6.4% 53
Voluntary turnover rate, Grand total 12.7% 53
Voluntary turnover rate, Male, 30 to 39 2.1% 53
Voluntary turnover rate, Male, 40 to 49 0.4% 53
Voluntary turnover rate, Male, 50 to 59 0.4% 53
Voluntary turnover rate, Male, 60 or above 0.5% 53
Voluntary turnover rate, Male, Below 30 2.9% 53
Voluntary turnover rate, Male, Total 6.3% 53
Voluntary turnover rate, Officer 5.9% 53
Voluntary turnover rate, Total (by employee category) 12.7% 53

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2017 2018 2019 2020 Report Pages
Occupational injury rate (Female) 0.1 0.03 0.06 0.1 51
Occupational injury rate (Male) 0.01 0.03 0.02 51
Occupational injury rate (Overall) 0.11 0.06 0.08 0.1 51

Lost days due to work injury.

Indicator Unit 2017 2018 2019 2020 Report Pages
Lost day rate (Female) 2.22 0.26 2.41 5.95 51
Lost day rate (Male) 0.04 0.73 0.23 51
Lost day rate (Overall) 2.26 0.99 2.64 5.95 51
Total lost days 187.5 92.5 232.5 495 51

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 Report Pages
Number of colleagues attended ESG speaker series colleagues 240 43

The average training hours completed per employee by gender and employee category.

Indicator Unit 2017 2018 2019 2020 Report Pages
Average training days per employee in Hong Kong days 5 5 5.5 3.8 43
Average training hours by employee category - Executive hours 32 29 29 25 43
Average training hours by employee category - General staff hours 41 40 64 37 43
Average training hours by employee category - Officer hours 41 49 44 33 43
Average training hours by gender - Female hours 36 38 40 28 43
Average training hours by gender - Male hours 43 46 52 34 43

Number of suppliers by geographical region.

Indicator Unit 2017 2018 2019 2020 Report Pages
Number of outlets as of 31 Dec 270 286 297 288 74

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 2020 Report Pages
Number of customers as of 31 Dec (m) million >3 >3 >3 >3 74

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2017 2018 2019 2020 Report Pages
Distributed (HK$m) HK$m 25954 29399 30442 24415 74
Payments to Providers of Capital HK$m 13198 14756 16020 11214 74

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2017 2018 2019 2020 Report Pages
Charitable Donations HK$m 28 31 31 29 74
Community investment (HK$m) HK$m 31 32 33 30 74
Generated (HK$m) HK$m 35367 41220 43521 36087 74
Operating Costs HK$m 4282 4984 4661 4891 74

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019 2020
Direct GHG Emissions (Scope 1) tonnes of CO2e 64.45 192.2 193.87 144.52
GHG Emissions from Purchased Electricity tonnes of CO2e 22116 20496 19848 18892.81
GHG Emissions from Towngas tonnes of CO2e 15 18 17 11.66
Indirect Energy Emissions (Scope 2) tonnes of CO2e 22131 20514 19865 18904.47
Mobile Combustion Emissions tonnes of CO2e None 112.88 115.57 86.54
Scope 1 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 0.01 0.02 0.02 0.02
Scope 2 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 2.85 2.43 2.35 2.33
Scope 3 GHG Emissions (Business Travel) tonnes of CO2e 342.98 563.43 551.96 201.85
Scope 3 GHG Emissions (Upstream Transportation and Distribution) tonnes of CO2e None 4.21 6.84 10.76
Scope 3 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 0.09 0.11 0.1 0.06
Stationary Combustion Emissions tonnes of CO2e 64.45 79.32 78.3 57.98
Total GHG Emissions tonnes of CO2e 22881.43 21610.84 20926.67 19571.59
Total GHG Emissions Intensity (By Area) tonnes of CO2e / sq. ft. 0.016 0.016 0.015 0.014
Total GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 2.95 2.56 2.47 2.41
Total Other Indirect Energy Emissions (Scope 3) tonnes of CO2e 685.98 904.64 867.8 522.6

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019 2020
Glass Waste tonnes None 0.1 0.29 0.28
Non-Hazardous Waste (Electronic Waste) tonnes 20.73 17.61 4.79 106.82
Non-Hazardous Waste (Kitchen Waste) tonnes 20.45 24.98 27.62 13.43
Non-Hazardous Waste Landfilling tonnes 310.92 302.41 305.6 507.26
Non-Hazardous Waste Recycled tonnes 611.06 579.9 631.69 166.08
Paper Waste tonnes 550.77 530.07 598.2 442.51
Total Non-Hazardous Waste Intensity (By FTE) tonnes/FTE 0.04 0.04 0.04 0.06

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Target Scope 1 and 2 Emissions Reduction Percentage by 2022 Compared to 2018 % 7.5
Target Scope 1 and 2 Emissions Reduction Percentage by 2025 Compared to 2018 % 15
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2018 % 30

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 15 22.5 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019 2020
Energy Consumption Intensity (By Area) MWh / sq. ft. 0.02 0.02 0.02 0.02
Energy Consumption Intensity (By FTE) MWh / FTE 4.48 3.88 3.75 3.71
Total Direct Energy Consumption MWh 344.43 422.24 430.84 295.62
Total Energy Consumption MWh 34784.8 32756.78 31719.92 30030.36
Total Indirect Energy Consumption MWh 34440.37 32334.54 31289.08 29734.74

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2017 2018 2019 2020
Water Consumption m³ 74940 79140 76740 72190

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Target Electricity Usage Reduction Percentage Compared to Last Year % 7.5 15 30

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Target Water Consumption Reduction Percentage Compared to Last Year % 8 14 24

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2017 2018 2019 2020
Packaging Material Consumption (Paper) tonnes 1309.02 1371.92 1569.97 1407.75

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2017 2018 2019 2020
Number of Employees Aged 30-50 4536
Number of Employees Aged Above 50 1308
Number of Employees Aged Below 30 1999
Number of Female Employees 3613 3948 6867 4477
Number of Full-time Employees 6009 9457 9350 8336
Number of Full-time Employees (Female) 5532 5226 5098 4636
Number of Full-time Employees (Male) 3477 4231 4252 3700
Number of Male Employees 3482 3672 7675 3359
Number of New Employees 455
Number of New Employees (Above 50) 12
Number of New Employees (Aged 30-50) 210
Number of New Employees (Aged Below 30) 233
Number of New Employees (Female) 180
Number of New Employees (Male) 275
Number of Part-time Employees 323 60 73
Number of Part-time Employees (Female) 282 42 56
Number of Part-time Employees (Male) 41 18 17
Number of Temporary Workers 323 60 30
Number of Temporary Workers (Female) 282 42 13
Number of Temporary Workers (Male) 41 18 17
Number of Total Employees 7095 7620 7544 7843

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019 2020
Turnover Rate of Employees Aged 30-50 % 5
Turnover Rate of Employees Aged Above 50 % 2.5
Turnover Rate of Employees Aged Below 30 % 7
Turnover Rate of Female Employees % None None None 8.8
Turnover Rate of Male Employees % None None None 7.6
Turnover Rate of Total Employees % 20.4 19.9 18.7 16.5

Lost days due to work injury.

Standard Indicator Unit 2017 2018 2019 2020
Lost Days Due to Work-related Injuries days 187.5 92.5 232.5 495

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020
Percentage of Employees Trained % None

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2017 2018 2019 2020
Average Training Hours (Executive Employees) hours 32 29 29 25
Average Training Hours (Female) hours 36 38 40 28
Average Training Hours (General Employees) hours 41 40 64 37
Average Training Hours (General Staff) hours 41 40 64 37
Average Training Hours (Male) hours 43 46 52 34

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2017 2018 2019 2020
Total Social Investment HK$m 31 32 33 30