Sustainability Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Greenhouse Gas Emission Density | tCO2e/RMB million revenue | 0.02988 | 71 | |
Scope 1 emissions | tCO2e | 10775.66 | 71 | |
Scope 2 emissions | tCO2e | 53347.67 | 71 | |
Total emissions | tCO2e | 7713.26 | 64123.33 | 71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Housing Construction/Demolition Waste (Commercial Operation) | tons | 19 | 71 |
Housing Construction/Demolition Waste (Elderly Care) | tons | 7.5 | 71 |
Housing Construction/Demolition Waste (Retail Housing) | tons | 21.5 | 71 |
Housing Decoration/Construction/Demolition Waste generated - Commercial Operation | tons | 19 | 48 |
Housing Decoration/Construction/Demolition Waste generated - Elderly Care | tons | 7.5 | 48 |
Housing Decoration/Construction/Demolition Waste generated - Offices & Hotels | tons | 303 | 48 |
Housing Decoration/Construction/Demolition Waste generated - Rental Housing | tons | 2150 | 48 |
Other Hazardous Waste generated - Administration Offices | tons | 1.97 | 48 |
Other Hazardous Waste generated - Commercial Operation | kg | 0.46 | 48 |
Other Hazardous Waste generated - Elderly Care | kg | 4.33 | 48 |
Other Hazardous Waste generated - Offices & Hotels | kg | 2.28 | 48 |
Other Hazardous Waste generated - Rental Housing | kg | 14.48 | 48 |
Other Hazardous Waste generated - Residential Property Service | kg | 1520.97 | 48 |
Other hazardous waste (Administrative and Office) | tons | 1.97 | 71 |
Other hazardous waste (Commercial Operation) | tons | 1.48 | 71 |
Other hazardous waste (Elderly Care) | tons | 2.28 | 71 |
Other hazardous waste (Projects under Construction) | tons | 15.29 | 71 |
Other hazardous waste (Residential Property Service) | tons | 0.46 | 71 |
Other hazardous waste (Retail Housing) | tons | 4.33 | 71 |
Waste lamps/bulbs (Administrative and Office) | kg | 28.78 | 71 |
Waste lamps/bulbs (Commercial Operation) | kg | 18 | 71 |
Waste lamps/bulbs (Residential Property Service) | kg | 138 | 71 |
Waste lamps/bulbs generated - Commercial Operation | kg | 101.98 | 48 |
Waste lamps/bulbs generated - Elderly Care | kg | 10.61 | 48 |
Waste lamps/bulbs generated - Offices & Hotels | kg | 65 | 48 |
Waste lamps/bulbs generated - Rental Housing | kg | 1410 | 48 |
Waste lamps/bulbs generated - Residential Property Service | kg | 28770.32 | 48 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Domestic Waste (Administrative and Office) | tons | 134.75 | 71 |
Domestic Waste (Commercial Operation) | tons | 114.25 | 71 |
Domestic Waste (Elderly Care) | tons | 48 | 71 |
Domestic Waste (Projects under Construction) | tons | 447.16 | 71 |
Domestic Waste (Residential Property Service) | tons | 1.05 | 71 |
Domestic Waste (Retail Housing) | tons | 156.9 | 71 |
Domestic Waste generated - Administration Offices | tons | 1840.75 | 48 |
Domestic Waste generated - Elderly Care | tons | 156.9 | 48 |
Domestic Waste generated - Offices & Hotels | tons | 486 | 48 |
Domestic Waste generated - Projects Under Construction | tons | 447.66 | 48 |
Domestic Waste generated - Rental Housing | tons | 1145.25 | 48 |
Domestic Waste generated - Residential Property Service | tons | 1650 | 48 |
Earthwork/Muck (Projects under Construction) | tons | 31700.97 | 71 |
Earthwork/Muck generated - Projects Under Construction | tons | 31706307.08 | 48 |
Number of Cities Covered by Garbage Classification Projects | 25 | 6 | |
Office Paper (Administrative and Office) | kg | 3672.67 | 71 |
Office Paper (Commercial Operation) | kg | 3320.62 | 71 |
Office Paper (Projects under Construction) | kg | 5131.29 | 71 |
Office Paper (Residential Property Service) | kg | 21113.08 | 71 |
Office Paper (Retail Housing) | kg | 1664.89 | 71 |
Office Paper generated - Administration Offices | kg | 37487.7 | 48 |
Office Paper generated - Commercial Operation | kg | 2113.95 | 48 |
Office Paper generated - Elderly Care | kg | 1664.3 | 48 |
Office Paper generated - Offices & Hotels | kg | 7085.4 | 48 |
Office Paper generated - Projects Under Construction | kg | 51812.5 | 48 |
Office Paper generated - Rental Housing | kg | 3240.6 | 48 |
Office Paper generated - Residential Property Service | kg | 3493.97 | 48 |
Other Non-hazardous Waste generated - Administration Offices | tons | 35.12 | 48 |
Other Non-hazardous Waste generated - Commercial Operation | tons | 4.37 | 48 |
Other Non-hazardous Waste generated - Elderly Care | tons | 2.06 | 48 |
Other Non-hazardous Waste generated - Offices & Hotels | tons | 48.35 | 48 |
Other Non-hazardous Waste generated - Projects Under Construction | tons | 0.14 | 48 |
Other Non-hazardous Waste generated - Rental Housing | tons | 2.06 | 48 |
Other Non-hazardous Waste generated - Residential Property Service | tons | 76555.55 | 48 |
Other non-hazardous waste (Administrative and Office) | tons | 35.52 | 71 |
Other non-hazardous waste (Commercial Operation) | tons | 4.37 | 71 |
Other non-hazardous waste (Elderly Care) | tons | 3.8 | 71 |
Other non-hazardous waste (Projects under Construction) | tons | 0.14 | 71 |
Other non-hazardous waste (Residential Property Service) | tons | 76.55 | 71 |
Other non-hazardous waste (Retail Housing) | tons | 2.06 | 71 |
Toner Cartridges and Ink Cartridges (Administrative and Office) | kg | 254.8 | 71 |
Toner Cartridges and Ink Cartridges (Commercial Operation) | kg | 138.88 | 71 |
Toner Cartridges and Ink Cartridges (Projects under Construction) | kg | 0.72 | 71 |
Toner Cartridges and Ink Cartridges (Residential Property Service) | kg | 350.15 | 71 |
Toner Cartridges and Ink Cartridges (Retail Housing) | kg | 18 | 71 |
Toner Cartridges and Ink Cartridges generated - Administration Offices | kg | 444.04 | 48 |
Toner Cartridges and Ink Cartridges generated - Commercial Operation | kg | 856.05 | 48 |
Toner Cartridges and Ink Cartridges generated - Elderly Care | kg | 38.72 | 48 |
Toner Cartridges and Ink Cartridges generated - Offices & Hotels | kg | 223.5 | 48 |
Toner Cartridges and Ink Cartridges generated - Projects Under Construction | kg | 692.22 | 48 |
Toner Cartridges and Ink Cartridges generated - Rental Housing | kg | 1880 | 48 |
Toner Cartridges and Ink Cartridges generated - Residential Property Service | kg | 349.34 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Diesel consumption (Commercial Operation) | L | 100425 | 71 |
Diesel consumption (Elderly Care) | L | 59 | 71 |
Fuel consumption (Projects under Construction) | L | 271170 | 71 |
Fuel consumption (Residential Property Service) | L | 18146 | 71 |
GFA of green certified projects | million sqm | 5.73 | 71 |
Natural gas consumption (Commercial Operation) | m3 | 394141.144 | 71 |
Natural gas consumption (Elderly Care) | m3 | 57877 | 71 |
Purchased electricity (Commercial Operation) | kWh | 19104431 | 71 |
Purchased electricity (Elderly Care) | kWh | 324000 | 71 |
Purchased electricity (Office & Hotels) | kWh | 2136469 | 71 |
Purchased electricity (Projects under Construction) | kWh | 5455306 | 71 |
Purchased electricity (Residential Property Service) | kWh | 16590000 | 71 |
Purchased electricity (Retail Housing) | kWh | 3043124 | 71 |
Total GFA of New Projects Obtaining Green Building Certificates in 2020 | mn sqm | 5.73 | 6 |
Total GFA of Projects Meeting Green Building Standards | mn sqm | 72 | 6 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Water consumption (Commercial Operation) | m3 | 9331403 | 71 |
Water consumption (Elderly Care) | m3 | 27806 | 71 |
Water consumption (Office & Hotels) | m3 | 21883 | 71 |
Water consumption (Projects under Construction) | m3 | 11212 | 71 |
Water consumption (Residential Property Service) | m3 | 17049009 | 71 |
Water consumption (Retail Housing) | m3 | 2333145 | 71 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Number of green certified projects | 34 | 71 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Employee satisfaction score | % | 80 | 83 | 72 |
Number of employees - 30-50 | 13944 | 17165 | 72 | |
Number of employees - Above 50 | 496 | 3964 | 72 | |
Number of employees - Below 30 | 11876 | 13857 | 72 | |
Number of employees - Female | 10172 | 14488 | 72 | |
Number of employees - Front-line management | 1859 | 2297 | 72 | |
Number of employees - Hong Kong, Macao, and Taiwan | 10 | 13 | 72 | |
Number of employees - Junior Staff | 23656 | 32315 | 72 | |
Number of employees - Mainland China | 26298 | 35046 | 72 | |
Number of employees - Male | 16144 | 20038 | 72 | |
Number of employees - Middle management | 719 | 719 | 72 | |
Number of employees - Overseas | 8 | 7 | 72 | |
Number of employees - Senior management | 82 | 95 | 72 | |
Number of employees by age - 31–50 years old | 13887 | 52 | ||
Number of employees by age - >50 years old | 2135 | 52 | ||
Number of employees by age - ≤30 years old | 19404 | 52 | ||
Number of employees by gender - Female | 14488 | 52 | ||
Number of employees by gender - Male | 20538 | 52 | ||
Number of employees by position - Junior Staff | 32315 | 52 | ||
Number of employees by position - Middle Management | 2297 | 52 | ||
Number of employees by position - Senior Management | 719 | 52 | ||
Number of employees by region - China | 35406 | 52 | ||
Number of employees by region - Hong Kong, Macau and overseas | 20 | 52 | ||
Proportion of employees covered by the Group's engagement survey | % | 94 | 94 | 72 |
Total Assets | RMB bn | 765.2 | 6 | |
Total Number of Employees | 35426 | 6 | ||
Total assets | RMB billion | 68.2 | 75.2 | 71 |
Total number of employees | 26316 | 35426 | 52, 72 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Employee Turnover Rate - Group Average | % | 24.44 | 52 |
Employee Turnover Rate - Longfor Smart Service | % | 33.39 | 52 |
Employee Turnover Rate - Property Development, Commercial Property, Rental Housing | % | 20.61 | 52 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Number of safety-related online courses | 7 | 72 | |
Number of staff participated in safety innovation training | 000 | 62 | 72 |
Rectification completion rate | % | 61 | 71 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2019 | 2020 | As of the end of 2020 | By the end of 2020 | Report Pages |
---|---|---|---|---|---|---|
Employee engagement score | % | 84 | 86 | 72 | ||
Increase in number of learning platform participants compared to 2019 | 521% | 53 | ||||
Passing rate of the examinations | % | 100 | 71 | |||
Self-learned courses on online learning platform | 2200 | 53 | ||||
Self-produced online courses on online learning platform | 4200+ | 53 | ||||
Total number of learning platform participants | 3676 | 53 | ||||
Total number of trainees | 41276 | 53 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2019 | 2020 | By the end of 2020 | Report Pages |
---|---|---|---|---|---|
Hours of Training per Capita - Offline - Female | Hour | 2.93 | 72 | ||
Hours of Training per Capita - Offline - Front-line employees | Hour | 2.82 | 72 | ||
Hours of Training per Capita - Offline - Male | Hour | 3.66 | 72 | ||
Hours of Training per Capita - Offline - Middle management | Hour | 8.64 | 72 | ||
Hours of Training per Capita - Offline - Senior management | Hour | 2.64 | 72 | ||
Hours of Training per Capita - Online - Female | Hour | 8.9967 | 72 | ||
Hours of Training per Capita - Online - Front-line employees | Hour | 9.2934 | 72 | ||
Hours of Training per Capita - Online - Male | Hour | 9.4585 | 72 | ||
Hours of Training per Capita - Online - Middle management | Hour | 8.7631 | 72 | ||
Hours of Training per Capita - Online - Senior management | Hour | 0.5245 | 72 | ||
Offline training hours per capita (female) | hrs | 8.22 | 53 | ||
Offline training hours per capita (frontline employees) | hrs | 5.2 | 53 | ||
Offline training hours per capita (male) | hrs | 6.46 | 53 | ||
Offline training hours per capita (management) | hrs | 16.96 | 53 | ||
Offline training hours per capita (support employees) | hrs | 8.52 | 53 | ||
Online training hours per capita (female) | hrs | 56.97 | 53 | ||
Online training hours per capita (frontline employees) | hrs | 39.24 | 53 | ||
Online training hours per capita (male) | hrs | 46.56 | 53 | ||
Online training hours per capita (management) | hrs | 76.51 | 53 | ||
Online training hours per capita (support employees) | hrs | 49.24 | 53 | ||
Total Offline Training Duration | Hour | 98521 | 159809 | 72 | |
Total Online Training Duration | Hour | 211567 | 439097 | 72 | |
Total amount invested in employee training | RMB mn | 19.22 | 53 | ||
Total offline training duration | hrs | 159809 | 53 | ||
Total online training duration | hrs | 439097 | 53 |
Number of suppliers by geographical region.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Total Number of Partner Suppliers | 22834 | 6 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Proportion of suppliers required to sign the Agreement on Integrity in Cooperation | % | 100 | 71 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2019 | 2020 | As of the end of 2020 | Report Pages |
---|---|---|---|---|---|
Core Attributable Profit | RMB billion, RMB bn | 0.56 | 1.87 | 6, 71 | |
Customer Satisfaction | 88% | 6 | |||
Customer satisfaction | % | 89 | 88 | 72 | |
Customer satisfaction with maintenance and rectification | % | 81 | 95 | 72 | |
Increase in number of live broadcast participants compared to 2019 | 251% | 53 | |||
Net Assets | RMB bn | 192.7 | 6 | ||
Net assets | RMB billion | 16.7 | 19.7 | 71 | |
Number of complaint calls received | 700+ | 71 | |||
Valid complaints | 19 | 71 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
Number of audit activities | 22 | / | 71 | |
Number of audit findings | 160+ | 71 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Number of employees that participated in the business code of conduct training and examinations | thousand | 34 | 71 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2020 | As of the end of 2020 | Report Pages |
---|---|---|---|---|
ESG Ratings of MSCI | BB | 6 | ||
Total number of live broadcast participants | ppl | 166000 | 53 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2019 | 2020 | Report Pages |
---|---|---|---|---|
External Donation | RMB million | 94 | 220 | 72 |
Public Welfare Donation | RMB mn | 220 | 6 | |
Revenue | RMB billion, RMB bn | 17 | 184.5 | 6, 71 |
Total Number of Volunteers | 1166 | 6 | ||
Total Time Spent in Volunteer Activities | hrs | 3325 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 10775.66 | |
Indirect Energy Emissions (Scope 2) | tCO2e | 53347.67 | |
Total GHG Emissions | tCO2e | 7713.26 | 64123.33 |
Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB million revenue | 0.02988 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Hazardous Waste (Office) | kg | 2029.75 |
Total Hazardous Waste | kg | 32441.36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Non-Hazardous Waste (Construction Waste) | tons | 31706307.08 |
Non-Hazardous Waste (Domestic Waste) | tons | 5831.77 |
Non-Hazardous Waste (Office Waste) | kg | 2544.36 |
Paper Waste | kg | 134085.21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Diesel Fuel Consumption | L | 100484 |
Natural Gas Consumption | m3 | 452018.144 |
Purchased Electricity | kWh | 46641330 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 |
---|---|---|
Water Consumption | m3 | 28783458 |
Water Consumption in Office | m3 | 21883 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Number of Employees Aged 30-50 | 13944 | 17165 | |
Number of Employees Aged Above 50 | 496 | 3964 | |
Number of Employees Aged Below 30 | 11876 | 13857 | |
Number of Employees in Hong Kong and Mainland China | 26308 | 35406 | |
Number of Employees in Mainland China | 26298 | 35046 | |
Number of Employees in Overseas | 8 | 7 | |
Number of Female Employees | 10172 | 14488 | |
Number of General Employees | 23656 | 32315 | |
Number of Junior Management Employees | 1859 | 2297 | |
Number of Male Employees | 16144 | 20038 | |
Number of Middle Management Employees | 719 | 2297 | |
Number of Senior Management Employees | 82 | 719 | |
Number of Total Employees | 26316 | 35426 | |
Percentage of Employees Aged 30-50 | % | 53.02 | 48.47 |
Percentage of Employees Aged Above 50 | % | 1.89 | 11.19 |
Percentage of Employees Aged Below 30 | % | 45.16 | 39.14 |
Percentage of Employees in Hong Kong and Mainland China | % | 99.97 | 99.94 |
Percentage of Employees in Mainland China | % | 99.93 | 98.93 |
Percentage of Employees in Overseas | % | 0.03 | 0.02 |
Percentage of Female Employees | % | 38.62 | 40.89 |
Percentage of Male Employees | % | 61.38 | 56.58 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 |
---|---|---|
Turnover Rate of Total Employees | % | 24.44 |
Lost days due to work injury.
Standard Indicator | Unit |
---|---|
Lost Days Due to Work-related Injuries |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2020 |
---|---|---|
Number of People Receiving Training on Work Safety | people | 62000 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 |
---|---|---|
Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Average Training Hours (Female) | Hour | 8.22 | |
Average Training Hours (Male) | Hour | 6.46 | |
Average Training Hours (Middle Management) | Hour | 8.64 | |
Average Training Hours (Senior Management) | Hour | 2.64 | |
Total Training Hours | Hour | 310088 | 598906 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2020 |
---|---|---|
Number of Total Suppliers | 22834 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Standard Indicator | Unit |
---|---|
Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Number of Complaints Dealt with | 19 | ||
Satisfaction Rate of Customer Complaint Handling | % | 81 | 95 |
Total Number of Customer Complaints | 700 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2020 |
---|---|---|
Number of People Participated in Ethical Standards and Anti-corruption Training | thousand | 34 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2019 | 2020 |
---|---|---|---|
Number of Employees Participating in Volunteer Activities | 1166 | ||
Total Public Welfare Donations | RMB million | 94 | 220 |
Total Volunteer Service Hours | hrs | 3325 |