Sustainability Report 2020

Year: 2020
Published: 2021-05-31
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Greenhouse Gas Emission Density tCO2e/RMB million revenue 0.02988 71
Scope 1 emissions tCO2e 10775.66 71
Scope 2 emissions tCO2e 53347.67 71
Total emissions tCO2e 7713.26 64123.33 71

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 Report Pages
Housing Construction/Demolition Waste (Commercial Operation) tons 19 71
Housing Construction/Demolition Waste (Elderly Care) tons 7.5 71
Housing Construction/Demolition Waste (Retail Housing) tons 21.5 71
Housing Decoration/Construction/Demolition Waste generated - Commercial Operation tons 19 48
Housing Decoration/Construction/Demolition Waste generated - Elderly Care tons 7.5 48
Housing Decoration/Construction/Demolition Waste generated - Offices & Hotels tons 303 48
Housing Decoration/Construction/Demolition Waste generated - Rental Housing tons 2150 48
Other Hazardous Waste generated - Administration Offices tons 1.97 48
Other Hazardous Waste generated - Commercial Operation kg 0.46 48
Other Hazardous Waste generated - Elderly Care kg 4.33 48
Other Hazardous Waste generated - Offices & Hotels kg 2.28 48
Other Hazardous Waste generated - Rental Housing kg 14.48 48
Other Hazardous Waste generated - Residential Property Service kg 1520.97 48
Other hazardous waste (Administrative and Office) tons 1.97 71
Other hazardous waste (Commercial Operation) tons 1.48 71
Other hazardous waste (Elderly Care) tons 2.28 71
Other hazardous waste (Projects under Construction) tons 15.29 71
Other hazardous waste (Residential Property Service) tons 0.46 71
Other hazardous waste (Retail Housing) tons 4.33 71
Waste lamps/bulbs (Administrative and Office) kg 28.78 71
Waste lamps/bulbs (Commercial Operation) kg 18 71
Waste lamps/bulbs (Residential Property Service) kg 138 71
Waste lamps/bulbs generated - Commercial Operation kg 101.98 48
Waste lamps/bulbs generated - Elderly Care kg 10.61 48
Waste lamps/bulbs generated - Offices & Hotels kg 65 48
Waste lamps/bulbs generated - Rental Housing kg 1410 48
Waste lamps/bulbs generated - Residential Property Service kg 28770.32 48

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 Report Pages
Domestic Waste (Administrative and Office) tons 134.75 71
Domestic Waste (Commercial Operation) tons 114.25 71
Domestic Waste (Elderly Care) tons 48 71
Domestic Waste (Projects under Construction) tons 447.16 71
Domestic Waste (Residential Property Service) tons 1.05 71
Domestic Waste (Retail Housing) tons 156.9 71
Domestic Waste generated - Administration Offices tons 1840.75 48
Domestic Waste generated - Elderly Care tons 156.9 48
Domestic Waste generated - Offices & Hotels tons 486 48
Domestic Waste generated - Projects Under Construction tons 447.66 48
Domestic Waste generated - Rental Housing tons 1145.25 48
Domestic Waste generated - Residential Property Service tons 1650 48
Earthwork/Muck (Projects under Construction) tons 31700.97 71
Earthwork/Muck generated - Projects Under Construction tons 31706307.08 48
Number of Cities Covered by Garbage Classification Projects 25 6
Office Paper (Administrative and Office) kg 3672.67 71
Office Paper (Commercial Operation) kg 3320.62 71
Office Paper (Projects under Construction) kg 5131.29 71
Office Paper (Residential Property Service) kg 21113.08 71
Office Paper (Retail Housing) kg 1664.89 71
Office Paper generated - Administration Offices kg 37487.7 48
Office Paper generated - Commercial Operation kg 2113.95 48
Office Paper generated - Elderly Care kg 1664.3 48
Office Paper generated - Offices & Hotels kg 7085.4 48
Office Paper generated - Projects Under Construction kg 51812.5 48
Office Paper generated - Rental Housing kg 3240.6 48
Office Paper generated - Residential Property Service kg 3493.97 48
Other Non-hazardous Waste generated - Administration Offices tons 35.12 48
Other Non-hazardous Waste generated - Commercial Operation tons 4.37 48
Other Non-hazardous Waste generated - Elderly Care tons 2.06 48
Other Non-hazardous Waste generated - Offices & Hotels tons 48.35 48
Other Non-hazardous Waste generated - Projects Under Construction tons 0.14 48
Other Non-hazardous Waste generated - Rental Housing tons 2.06 48
Other Non-hazardous Waste generated - Residential Property Service tons 76555.55 48
Other non-hazardous waste (Administrative and Office) tons 35.52 71
Other non-hazardous waste (Commercial Operation) tons 4.37 71
Other non-hazardous waste (Elderly Care) tons 3.8 71
Other non-hazardous waste (Projects under Construction) tons 0.14 71
Other non-hazardous waste (Residential Property Service) tons 76.55 71
Other non-hazardous waste (Retail Housing) tons 2.06 71
Toner Cartridges and Ink Cartridges (Administrative and Office) kg 254.8 71
Toner Cartridges and Ink Cartridges (Commercial Operation) kg 138.88 71
Toner Cartridges and Ink Cartridges (Projects under Construction) kg 0.72 71
Toner Cartridges and Ink Cartridges (Residential Property Service) kg 350.15 71
Toner Cartridges and Ink Cartridges (Retail Housing) kg 18 71
Toner Cartridges and Ink Cartridges generated - Administration Offices kg 444.04 48
Toner Cartridges and Ink Cartridges generated - Commercial Operation kg 856.05 48
Toner Cartridges and Ink Cartridges generated - Elderly Care kg 38.72 48
Toner Cartridges and Ink Cartridges generated - Offices & Hotels kg 223.5 48
Toner Cartridges and Ink Cartridges generated - Projects Under Construction kg 692.22 48
Toner Cartridges and Ink Cartridges generated - Rental Housing kg 1880 48
Toner Cartridges and Ink Cartridges generated - Residential Property Service kg 349.34 48

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 Report Pages
Diesel consumption (Commercial Operation) L 100425 71
Diesel consumption (Elderly Care) L 59 71
Fuel consumption (Projects under Construction) L 271170 71
Fuel consumption (Residential Property Service) L 18146 71
GFA of green certified projects million sqm 5.73 71
Natural gas consumption (Commercial Operation) m3 394141.144 71
Natural gas consumption (Elderly Care) m3 57877 71
Purchased electricity (Commercial Operation) kWh 19104431 71
Purchased electricity (Elderly Care) kWh 324000 71
Purchased electricity (Office & Hotels) kWh 2136469 71
Purchased electricity (Projects under Construction) kWh 5455306 71
Purchased electricity (Residential Property Service) kWh 16590000 71
Purchased electricity (Retail Housing) kWh 3043124 71
Total GFA of New Projects Obtaining Green Building Certificates in 2020 mn sqm 5.73 6
Total GFA of Projects Meeting Green Building Standards mn sqm 72 6

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 Report Pages
Water consumption (Commercial Operation) m3 9331403 71
Water consumption (Elderly Care) m3 27806 71
Water consumption (Office & Hotels) m3 21883 71
Water consumption (Projects under Construction) m3 11212 71
Water consumption (Residential Property Service) m3 17049009 71
Water consumption (Retail Housing) m3 2333145 71

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 Report Pages
Number of green certified projects 34 71

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 Report Pages
Employee satisfaction score % 80 83 72
Number of employees - 30-50 13944 17165 72
Number of employees - Above 50 496 3964 72
Number of employees - Below 30 11876 13857 72
Number of employees - Female 10172 14488 72
Number of employees - Front-line management 1859 2297 72
Number of employees - Hong Kong, Macao, and Taiwan 10 13 72
Number of employees - Junior Staff 23656 32315 72
Number of employees - Mainland China 26298 35046 72
Number of employees - Male 16144 20038 72
Number of employees - Middle management 719 719 72
Number of employees - Overseas 8 7 72
Number of employees - Senior management 82 95 72
Number of employees by age - 31–50 years old 13887 52
Number of employees by age - >50 years old 2135 52
Number of employees by age - ≤30 years old 19404 52
Number of employees by gender - Female 14488 52
Number of employees by gender - Male 20538 52
Number of employees by position - Junior Staff 32315 52
Number of employees by position - Middle Management 2297 52
Number of employees by position - Senior Management 719 52
Number of employees by region - China 35406 52
Number of employees by region - Hong Kong, Macau and overseas 20 52
Proportion of employees covered by the Group's engagement survey % 94 94 72
Total Assets RMB bn 765.2 6
Total Number of Employees 35426 6
Total assets RMB billion 68.2 75.2 71
Total number of employees 26316 35426 52, 72

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 Report Pages
Employee Turnover Rate - Group Average % 24.44 52
Employee Turnover Rate - Longfor Smart Service % 33.39 52
Employee Turnover Rate - Property Development, Commercial Property, Rental Housing % 20.61 52

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
Number of safety-related online courses 7 72
Number of staff participated in safety innovation training 000 62 72
Rectification completion rate % 61 71

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 As of the end of 2020 By the end of 2020 Report Pages
Employee engagement score % 84 86 72
Increase in number of learning platform participants compared to 2019 521% 53
Passing rate of the examinations % 100 71
Self-learned courses on online learning platform 2200 53
Self-produced online courses on online learning platform 4200+ 53
Total number of learning platform participants 3676 53
Total number of trainees 41276 53

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 By the end of 2020 Report Pages
Hours of Training per Capita - Offline - Female Hour 2.93 72
Hours of Training per Capita - Offline - Front-line employees Hour 2.82 72
Hours of Training per Capita - Offline - Male Hour 3.66 72
Hours of Training per Capita - Offline - Middle management Hour 8.64 72
Hours of Training per Capita - Offline - Senior management Hour 2.64 72
Hours of Training per Capita - Online - Female Hour 8.9967 72
Hours of Training per Capita - Online - Front-line employees Hour 9.2934 72
Hours of Training per Capita - Online - Male Hour 9.4585 72
Hours of Training per Capita - Online - Middle management Hour 8.7631 72
Hours of Training per Capita - Online - Senior management Hour 0.5245 72
Offline training hours per capita (female) hrs 8.22 53
Offline training hours per capita (frontline employees) hrs 5.2 53
Offline training hours per capita (male) hrs 6.46 53
Offline training hours per capita (management) hrs 16.96 53
Offline training hours per capita (support employees) hrs 8.52 53
Online training hours per capita (female) hrs 56.97 53
Online training hours per capita (frontline employees) hrs 39.24 53
Online training hours per capita (male) hrs 46.56 53
Online training hours per capita (management) hrs 76.51 53
Online training hours per capita (support employees) hrs 49.24 53
Total Offline Training Duration Hour 98521 159809 72
Total Online Training Duration Hour 211567 439097 72
Total amount invested in employee training RMB mn 19.22 53
Total offline training duration hrs 159809 53
Total online training duration hrs 439097 53

Number of suppliers by geographical region.

Indicator Unit 2020 Report Pages
Total Number of Partner Suppliers 22834 6

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
Proportion of suppliers required to sign the Agreement on Integrity in Cooperation % 100 71

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2019 2020 As of the end of 2020 Report Pages
Core Attributable Profit RMB billion, RMB bn 0.56 1.87 6, 71
Customer Satisfaction 88% 6
Customer satisfaction % 89 88 72
Customer satisfaction with maintenance and rectification % 81 95 72
Increase in number of live broadcast participants compared to 2019 251% 53
Net Assets RMB bn 192.7 6
Net assets RMB billion 16.7 19.7 71
Number of complaint calls received 700+ 71
Valid complaints 19 71

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 2020 Report Pages
Number of audit activities 22 / 71
Number of audit findings 160+ 71

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 Report Pages
Number of employees that participated in the business code of conduct training and examinations thousand 34 71

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 As of the end of 2020 Report Pages
ESG Ratings of MSCI BB 6
Total number of live broadcast participants ppl 166000 53

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 Report Pages
External Donation RMB million 94 220 72
Public Welfare Donation RMB mn 220 6
Revenue RMB billion, RMB bn 17 184.5 6, 71
Total Number of Volunteers 1166 6
Total Time Spent in Volunteer Activities hrs 3325 6

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Direct GHG Emissions (Scope 1) tCO2e 10775.66
Indirect Energy Emissions (Scope 2) tCO2e 53347.67
Total GHG Emissions tCO2e 7713.26 64123.33
Total GHG Emissions Intensity (By Revenue) tCO2e/RMB million revenue 0.02988

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020
Hazardous Waste (Office) kg 2029.75
Total Hazardous Waste kg 32441.36

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020
Non-Hazardous Waste (Construction Waste) tons 31706307.08
Non-Hazardous Waste (Domestic Waste) tons 5831.77
Non-Hazardous Waste (Office Waste) kg 2544.36
Paper Waste kg 134085.21

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020
Diesel Fuel Consumption L 100484
Natural Gas Consumption m3 452018.144
Purchased Electricity kWh 46641330

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020
Water Consumption m3 28783458
Water Consumption in Office m3 21883

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020
Number of Employees Aged 30-50 13944 17165
Number of Employees Aged Above 50 496 3964
Number of Employees Aged Below 30 11876 13857
Number of Employees in Hong Kong and Mainland China 26308 35406
Number of Employees in Mainland China 26298 35046
Number of Employees in Overseas 8 7
Number of Female Employees 10172 14488
Number of General Employees 23656 32315
Number of Junior Management Employees 1859 2297
Number of Male Employees 16144 20038
Number of Middle Management Employees 719 2297
Number of Senior Management Employees 82 719
Number of Total Employees 26316 35426
Percentage of Employees Aged 30-50 % 53.02 48.47
Percentage of Employees Aged Above 50 % 1.89 11.19
Percentage of Employees Aged Below 30 % 45.16 39.14
Percentage of Employees in Hong Kong and Mainland China % 99.97 99.94
Percentage of Employees in Mainland China % 99.93 98.93
Percentage of Employees in Overseas % 0.03 0.02
Percentage of Female Employees % 38.62 40.89
Percentage of Male Employees % 61.38 56.58

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020
Turnover Rate of Total Employees % 24.44

Lost days due to work injury.

Standard Indicator Unit
Lost Days Due to Work-related Injuries

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2020
Number of People Receiving Training on Work Safety people 62000

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020
Percentage of Employees Trained % 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019 2020
Average Training Hours (Female) Hour 8.22
Average Training Hours (Male) Hour 6.46
Average Training Hours (Middle Management) Hour 8.64
Average Training Hours (Senior Management) Hour 2.64
Total Training Hours Hour 310088 598906

Number of suppliers by geographical region.

Standard Indicator Unit 2020
Number of Total Suppliers 22834

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit
Percentage of Recalled Products for Safety and Health Reasons

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019 2020
Number of Complaints Dealt with 19
Satisfaction Rate of Customer Complaint Handling % 81 95
Total Number of Customer Complaints 700

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020
Number of People Participated in Ethical Standards and Anti-corruption Training thousand 34

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2019 2020
Number of Employees Participating in Volunteer Activities 1166
Total Public Welfare Donations RMB million 94 220
Total Volunteer Service Hours hrs 3325