ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) | kg | 336.24 | 208.53 | 32 |
| Particulate matters (PM) | kg | 24.51 | 15.09 | 32 |
| Sulphur oxides (SOx) | kg | 7.72 | 5.06 | 32 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Intensity (Tonnes CO2e/employee) | Tonnes CO2e/employee | 2.97 | 2.55 | 32 |
| Scope 1 (Direct emissions) | Tonnes CO2e | 1447.19 | 969.17 | 32 |
| Scope 2 (Indirect emissions) | Tonnes CO2e | 2796.51 | 2521.82 | 32 |
| Total emissions (Scope 1 & 2) | Tonnes CO2e | 4243.7 | 3490.99 | 32 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | Report Pages |
|---|---|---|---|
| Hazardous waste Total | Tonnes | 0.2 | 33 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste Amount disposed | Tonnes | 54.9 | 48.68 | 33 |
| Non-hazardous waste Amount recycled | Tonnes | 82.69 | 9.44 | 33 |
| Non-hazardous waste Intensity | Tonnes/employee | 0.1 | 0.04 | 33 |
| Non-hazardous waste Other general refuse and food waste disposed | Tonnes | 54.78 | 48.33 | 33 |
| Non-hazardous waste Paper disposed | Tonnes | 0.12 | 0.35 | 33 |
| Non-hazardous waste Paper recycled | Tonnes | 11.7 | 9.3 | 33 |
| Non-hazardous waste Total | Tonnes | 137.59 | 58.12 | 33 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste Plastics recycled | Tonnes | 0.17 | 0.14 | 33 |
| Non-hazardous waste Waste electronic equipment recycled | Tonnes | 70.82 | 33 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | MWh/employee | 5.83 | 4.67 | 34 |
| LPG | MWh | 228.62 | 248.33 | 34 |
| Purchased electricity | MWh | 3345.15 | 3016.96 | 34 |
| Total energy consumption | MWh | 8348.47 | 6387.99 | 34 |
| Unleaded petrol | MWh | 4774.7 | 3122.7 | 34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 138397.05 | 114040 | 34 |
| Water consumption intensity | m³/employee | 96.71 | 83.42 | 34 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Packaging material intensity | Tonnes/employee | 0.75 | 0.95 | 34 |
| Paper packaging material | Tonnes | 1010.45 | 1229 | 34 |
| Plastics packaging material | Tonnes | 67.54 | 68 | 34 |
| Total amount of packaging material | Tonnes | 1077.99 | 1297 | 34 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Product appearance satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Product packaging satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Product quality satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Product stability and compatibility satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Quality of after-sales repair satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Quality of complaint response satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Service attitude and sense of responsibility of after-sales personnel satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Technical level of after-sales personnel satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Timeliness of after-sales service satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Timeliness of new product delivery satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
| Timeliness of problem solving satisfaction (PRC customers) | % | 97 | 98 | 98 | 17 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Patents received | 109 | 13 | |
| Software copyrights received | 93 | 13 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 24.51 | 15.09 |
| NOₓ Emissions | kg | 336.24 | 208.53 |
| SOₓ Emissions | kg | 7.72 | 5.06 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes CO2e | 1447.19 | 969.17 |
| Indirect Energy Emissions (Scope 2) | Tonnes CO2e | 2796.51 | 2521.82 |
| Total GHG Emissions | Tonnes CO2e | 4243.7 | 3490.99 |
| Total GHG Emissions Intensity (By Employee) | Tonnes CO2e/employee | 2.97 | 2.55 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 |
|---|---|---|
| Total Hazardous Waste | Tonnes | 0.2 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | Tonnes | 54.9 | 48.68 |
| Non-Hazardous Waste Recycled | Tonnes | 82.69 | 9.44 |
| Paper Waste | Tonnes | 0.12 | 0.35 |
| Recycling Rate of Non-Hazardous Waste | Percent | 60.13 | 16.24 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tonnes/employee | 0.1 | 0.04 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Plastic Waste Reduction Compared to Last Year | Tonnes | 0.03 |
| Plastic Waste Reduction Percentage Compared to Last Year | Percent | 17.65 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 5.83 | 4.67 |
| Gasoline Consumption | MWh | 4774.7 | 3122.7 |
| LPG Consumption | MWh | 228.62 | 248.33 |
| Purchased Electricity | MWh | 3345.15 | 3016.96 |
| Total Energy Consumption | MWh | 8348.47 | 6387.99 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | m³ | 138397.05 | 114040 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Tonnes | 1010.45 | 1229 |
| Packaging Material Consumption (Plastic) | Tonnes | 67.54 | 68 |
| Packaging Material Intensity (By Employee) | Tonnes/employee | 0.75 | 0.95 |
| Packaging Materials Consumed | Tonnes | 1077.99 | 1297 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Total Employees | employees |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 97 | 98 | 98 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 202 | |
| Number of Patents Granted | 109 |