2020 Environmental, Social & Governance Report

Year: 2020
Published: 2021-04-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 Report Pages
CO2e emissions avoided by solar thermal project metric tons CO2e 1140 7
Decrease in Scope 1 & 2 emissions for resort operations (The Parisian Macao) percent 3.6 27.1 11
GHG intensity (Scope 1 & Scope 2, mt CO2e/1000 sq. ft.) 23.3 24 20.5 21.5 14.2 45
Resort operation absolute emissions metric tons CO2e 427192 19
Resort operation emission intensity (Scope 1 & Scope 2) mt CO2e/1000 sq. ft. 15.2 19
Scope 1 GHG emissions mt CO2e 194720 200339 207607 167414 33476 45
Scope 2 GHG emissions (location-based) mt CO2e 576742 607573 540528 576831 430270 45
Scope 2 GHG emissions (market-based) mt CO2e 576742 607573 540528 576831 406144 45
Scope 3 GHG emissions mt CO2e 22227 24411 27417 41451 42041 45

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 Report Pages
Total waste disposed (MT) MT 35389 40554 38038 57227 84632 47

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 Report Pages
Reduction of food waste (plate waste per cover year-on-year) 10.4% 68
Reduction of food waste (significant reduction in visitation) 65% 68
Volumes of food waste at properties tons 2346 68
Waste diverted from landfill tonnes 7429 4

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2020 2025 Report Pages
2025 greenhouse gas emissions reduction target 17.5% 7
Approved Science-Based Targets Initiative (SBTi) target -17.5% (2018 baseline) 45
Science-based target for reduction in scope 1 and 2 GHG emissions from 2018 baseline by 2025 % 17.5 44
Target: Reduce ferry operations emissions percent 6 58
Target: Reduce resort operations emissions percent 6 58

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2016 2017 2018 2019 2020 Report Pages
Additional types of commodities and amenities recycled to reduce waste generation types 27 58
Increase in diversion rate based on a 2015 baseline percent 0.4 5 11
Renovation and construction waste separated, recycled, and prepared for reuse tons 4900 44
Target: Increase waste diversion rate percent 5 58
Total diversion rate 19.1% 18.7% 12.1% 12.9% 8.8% 47

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 Report Pages
Energy Consumption GJ 2647173 5179173 5177592 4782690 2386015 46
Energy Intensity (GJ/conditioned sq. ft.) 0.28 0.19 0.18 0.17 0.08 46
Grid Electricity (% of total energy) 85.9% 46.7% 44.8% 49.2% 82.1% 46
Households provided with hot water by solar thermal energy in Macao for one month households 3300 7
Number of electric buses purchased buses 5 23
Number of new CNG buses purchased buses 25 23
Reduction in electricity consumption for legacy properties from 2015 baseline % 10 24 44
Renewable Energy (% of indirect energy) 0% 0% 0% 0% 5.6% 46
Renewable Energy Certificates (RECs) procured MWh 30500 19
Solar thermal energy generated megawatt-hours 500 7
Total energy consumption GJ, million GJ 2.3 12, 19

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2016 2017 2018 2019 2020 Report Pages
Decrease in water use per square foot percent 3.2 3 11
Estimated annual water savings from conservation projects million gallons 8.8 58
Reduction in absolute water consumption from 2015 baseline % 2.4 40 44
Water use intensity (gal/sq. ft.) gal/sq. ft. 62 57.2 58.2 59.5 36.4 47
Water withdrawal (million gallons) million gallons 1621 1741 1810 1844 1128 47

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 Report Pages
Annual energy savings through 5 efficiency projects million kWh 2.3 4
Annualized energy savings from efficiency projects million kWh 2.3 19, 58
Number of efficiency projects implemented projects 5 58
Target: Reduce water use per square foot percent 3 58

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 Report Pages
Water conservation projects implemented projects 6 58

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2019 2020 Report Pages
Percentage of total seafood spend on sustainable seafood % 34 23
Sands ECO360 actions achieved actions 651986 7
Sands ECO360 actions target actions 500000 7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 Report Pages
Full-time permanent female employees at Other Operations 381 49
Full-time permanent female employees at Sands Macao 1345 49
Full-time permanent female employees at The Londoner Macao (formerly Sands Cotai Central) 3808 49
Full-time permanent female employees at The Parisian Macao 2608 49
Full-time permanent female employees at The Plaza Macao 971 49
Full-time permanent female employees at The Venetian Macao 4926 49
Full-time permanent male employees at Other Operations 154 49
Full-time permanent male employees at Sands Macao 1144 49
Full-time permanent male employees at The Londoner Macao (formerly Sands Cotai Central) 3730 49
Full-time permanent male employees at The Parisian Macao 2396 49
Full-time permanent male employees at The Plaza Macao 1043 49
Full-time permanent male employees at The Venetian Macao 4753 49
Number of new hires - Sands Macao 21 50
Number of new hires - The Londoner Macao (formerly Sands Cotai Central) 199 50
Number of new hires - The Parisian Macao 99 50
Number of new hires - The Plaza Macao 125 50
Number of new hires - The Venetian Macao 227 50
Part-time permanent female employees at Other Operations 1 49
Part-time permanent female employees at Sands Macao 9 49
Part-time permanent female employees at The Londoner Macao (formerly Sands Cotai Central) 10 49
Part-time permanent female employees at The Parisian Macao 8 49
Part-time permanent female employees at The Plaza Macao 6 49
Part-time permanent female employees at The Venetian Macao 99 49
Part-time permanent male employees at Sands Macao 3 49
Part-time permanent male employees at The Londoner Macao (formerly Sands Cotai Central) 3 49
Part-time permanent male employees at The Parisian Macao 8 49
Part-time permanent male employees at The Plaza Macao 4 49
Part-time permanent male employees at The Venetian Macao 77 49
Percentage of team members participating in hiring freeze % 94 14
Total full-time permanent female employees 14129 49
Total full-time permanent male employees 13190 49
Total hours worked (direct employees) 49670000 56
Total part-time permanent female employees 133 49
Total part-time permanent male employees 95 49
Total workforce 27547 13, 49
Total workforce at Other Operations 536 49
Total workforce at Sands Macao 2561 49
Total workforce at The Londoner Macao (formerly Sands Cotai Central) 7551 49
Total workforce at The Parisian Macao 5020 49
Total workforce at The Plaza Macao 2024 49
Total workforce at The Venetian Macao 9855 49

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 Report Pages
New hire rate - Sands Macao % 0.8 50
New hire rate - The Londoner Macao (formerly Sands Cotai Central) % 2.6 50
New hire rate - The Parisian Macao % 2 50
New hire rate - The Plaza Macao % 6.2 50
New hire rate - The Venetian Macao % 2.3 50
Number of leavers - Sands Macao 137 50
Number of leavers - The Londoner Macao (formerly Sands Cotai Central) 1021 50
Number of leavers - The Parisian Macao 554 50
Number of leavers - The Plaza Macao 130 50
Number of leavers - The Venetian Macao 887 50
Turnover rate - Sands Macao % 5.4 50
Turnover rate - The Londoner Macao (formerly Sands Cotai Central) % 13.5 50
Turnover rate - The Parisian Macao % 11.1 50
Turnover rate - The Plaza Macao % 6.5 50
Turnover rate - The Venetian Macao % 9.2 50

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 Report Pages
High-consequence work-related injuries (direct employees) 3 56
High-consequence work-related injuries rate (direct employees) 0.06 56
Recordable work-related injuries (direct employees) 333 56
Recordable work-related injuries rate (direct employees) 6.7 56

Lost days due to work injury.

Indicator Unit 2020 Report Pages
Lost days due to work-related injury (direct employees) 6076 56

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 Report Pages
Number of non-hotel partners who attended safety card training persons 11206 70
Number of non-hotel partners who obtained certificates persons 9596 70
Number of performance reviews - Administrative team members 2411 51
Number of performance reviews - Executive team members 318 51
Number of performance reviews - Female 14116 51
Number of performance reviews - Male 13168 51
Number of performance reviews - Operational team members 24555 51
Number of team members who passed the exam persons 9296 70
Percent of performance reviews - Administrative team members % 100 51
Percent of performance reviews - Executive team members % 100 51
Percent of performance reviews - Female % 99 51
Percent of performance reviews - Male % 99.1 51
Percent of performance reviews - Operational team members % 98.9 51
Percentage of workforce trained - Administrative team members % 97.7% 51
Percentage of workforce trained - Executive team members % 89.8% 51
Percentage of workforce trained - Female % 96.9% 51
Percentage of workforce trained - Male % 95.9% 51
Percentage of workforce trained - Operational team members % 96.4% 51

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 Report Pages
Average training hours per person - Administrative team members hours 25.8 51
Average training hours per person - Executive team members hours 77 51
Average training hours per person - Female hours 55.7 51
Average training hours per person - Male hours 48.6 51
Average training hours per person - Operational team members hours 55.4 51
Hours of responsible gaming training 3678 56
Team members trained in responsible gaming 2224 56
Total responsible gaming training hours hours 3878 13
Total training hours - Administrative team members hours 57167.4 51
Total training hours - Executive team members hours 2338.2 51
Total training hours - Female hours 755216.9 51
Total training hours - Male hours 606532.1 51
Total training hours - Operational team members hours 1302244.5 51
Training delivered on average per team member hours 52 4

Number of suppliers by geographical region.

Indicator Unit 2020 Report Pages
Goods and services purchased from local suppliers (percentage of total spending) % 48 4
Number of suppliers by geographical region suppliers 2259 62
Suppliers by geographical region: Asia companies 2055 55
Suppliers by geographical region: Worldwide (excluding Asia) companies 204 55

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
Number of hotel partners who attended safety card training persons 14371 70
Number of hotel partners who obtained certificates persons 10230 70

Description of quality assurance process and recall procedures.

Indicator Unit 2020 Report Pages
ISO 22000:2018 certification for food safety management system at The Venetian Macao certification 1 28

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 Report Pages
Description of anti-corruption training provided to directors and team members Training is mandatory for all team members of all grades and refreshed on an annual basis. Training is delivered during onboarding and refresher training takes place during the year for existing team members. A breakdown of number and percentage of training and communication on anti-corruption policies and procedures is provided in the Appendix to the 2020 ESG Report (p.55). 63
Training on anti-corruption: Function group (administration, technical, production, etc) persons 20417 55
Training on anti-corruption: Governance body members persons 8 55
Training on anti-corruption: Middle management team members persons 2640 55
Training on anti-corruption: Senior management team members persons 241 55

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 Report Pages
Consolidated net revenues USD 1680000000 4
Decrease in visitors to resorts 68.6% 19
Donation to anti-pandemic work in mainland China (MOP) MOP 20000000 14
Number of team members who benefited from Employee Assistance Program (EAP) team members 2000 28
Support to communities in fighting COVID-19 million MOP 25 4
Visitors attended the 3-day Sands Shopping Carnival 42000 4

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 Report Pages
Additional donation to epidemic prevention in Macao (MOP) MOP 5000000 14
Cash donations to local causes MOP, million USD 3.8 4
Number of local community organizations supported by Sands Cares Ambassadors 34 14
Number of relief food deliveries to Macao government, non-profit associations, and guests 650000 14
Number of voluntary community service hours contributed hours 1000 14
Volunteer hours contributed by team members hours 20500 4

The types of emissions and respective emissions data.

Standard Indicator Unit
Airborne Particulate Matter (PM) Emissions kg
NOâ‚“ Emissions kg
SOâ‚“ Emissions kg

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019 2020
Direct GHG Emissions (Scope 1) mt CO2e 194720 200339 207607 167414 33476
Indirect Energy Emissions (Scope 2) mt CO2e 576742 607573 540528 576831 430270
Total GHG Emissions Intensity (By Area) mt CO2e/1000 sq. ft. 23.3 24 20.5 21.5 15.2
Total Other Indirect Energy Emissions (Scope 3) mt CO2e 22227 24411 27417 41451 42041

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019 2020
Hazardous Waste Disposed MT 35389 40554 38038 57227 84632

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020
Diversion Rate of Non-Hazardous Waste % 10.4
Non-Hazardous Waste (Kitchen Waste) tons 2346
Non-Hazardous Waste Landfilling metric tons 57080

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2025
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2018 % 17.5

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2019 2020
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year percent 0.4 5
Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year percent 5

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019 2020
CNG Consumption GJ
Diesel Fuel Consumption GJ
Energy Consumption Intensity (By Area) GJ/conditioned sq. ft. 0.28 0.19 0.18 0.17 0.08
Gasoline Consumption GJ
Grid Electricity Consumption GJ 2274441.51 2419972.99 2318234.42 2352228.08 1958852.82
LPG Consumption GJ
Natural Gas Consumption GJ
Percentage of Renewable Energy Consumption % 5.6
Renewable Energy Consumption MWh 30500
Solar Energy megawatt-hours 500
Total Energy Consumption GJ 2647173 5179173 5177592 4782690 2386015

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2016 2017 2018 2019 2020
Municipal Water Consumption million gallons 1128
Total Water Withdrawal million gallons 1621 1741 1810 1844 1128
Water Withdrawal Intensity gal/sq. ft. 62 57.2 58.2 59.5 36.4

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2020
Number of Energy-saving and Carbon Reduction Demonstration Projects Achieved projects 5

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020
Number of Female Employees 14262
Number of Full-time Employees 27319
Number of Full-time Employees (Female) 14129
Number of Full-time Employees (Male) 13190
Number of Male Employees 13285
Number of New Employees 671
Number of Part-time Employees 228
Number of Part-time Employees (Female) 133
Number of Part-time Employees (Male) 95
Number of Total Employees 27547
Percentage of Female Employees % 51
Percentage of Male Employees % 49

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020
Turnover Rate of Employees in Macau % 9.1
Turnover Rate of Total Employees % 9.1

Lost days due to work injury.

Standard Indicator Unit 2020
Lost Working Days Due to Work-related Injuries (Employees) days 6076

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020
Percentage of Trained Administrative Employees % 97.7
Percentage of Trained Executive Employees % 89.8
Percentage of Trained Female Employees % 96.9
Percentage of Trained Male Employees % 95.9
Percentage of Trained Operational Employees % 96.4

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020
Average Training Hours (Administrative Employees) hours 25.8
Average Training Hours (Executive Employees) hours 77
Average Training Hours (Female) hours 55.7
Average Training Hours (Male) hours 48.6
Average Training Hours (Operational Employees) hours 55.4
Average Training Hours per Employee hours 52
Average Training Hours per FTE hours 52
Total Training Hours hours 1302244.5
Training Hours of ESG hours 3878

Number of suppliers by geographical region.

Standard Indicator Unit 2020
Number of Suppliers in Asia (Excluding China) companies 2055
Number of Total Suppliers suppliers 2259
Proportion of Spending on Local Suppliers % 48

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2020
Number of Suppliers Participating in ESG Training persons 14371

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020
Number of Directors and Management Attendance for Anti-corruption Training persons 288
Number of General Employees Attendance for Anti-corruption Training persons 23018
Number of People Participated in Ethical Standards and Anti-corruption Training persons 23306

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020
Donations to Disaster Relief Contributions to Public Welfare MOP 5000000
Total Cash Donations MOP 30400000
Total Volunteer Service Hours hours 20500