2020 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide emissions | million ton (estimated) | 21.01 | 22.74 | 13.96 | 47 |
| Carbon dioxide emissions per ton-km | ton/10000 ton-km | 17.96 | 19.44 | 11.92 | 47 |
| Density of Scope 1 emissions | ton/10000 ton-km | 17.85 | 19.34 | 11.18 | 47 |
| Density of Scope 2 emissions | ton/10000 ton-km | 0.11 | 0.11 | 0.09 | 47 |
| Scope 1 emissions | million ton | 20.68 | 22.22 | 13.84 | 47 |
| Scope 2 emissions | 10000 ton | 1.32 | 1.4 | 1.08 | 47 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste produced | ton | 36.5 | 249.74 | 220.02 | 47 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Sewage discharge | 10000 ton | 462.65 | 401.04 | 473.63 | 47 |
| Total non-hazardous waste produced | ton | 55080 | 48146.03 | 35668.69 | 47 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption | million ton | 6.61 | 7.16 | 4.58 | 47 |
| Consumption of other petroleum | ton | 344 | 413 | 306.78 | 47 |
| Diesel consumption | million liter | 12.84 | 12.84 | 8.81 | 47 |
| Electricity consumption | million kWh | 174.82 | 176.64 | 152.3 | 47 |
| Energy consumption per RMB 10000 of operating revenue | TCE/RMB 10000 | 0.96 | 0.88 | 1.11 | 47 |
| Energy consumption per transport work (aviation) | ton/10000 ton-km | 3.15 | 3.18 | 3.74 | 47 |
| Fuel consumption available per ton-km | kg/10000 ton-km | 2.214 | 2.1506 | 2.147 | 47 |
| Fuel consumption per flight hour | ton/hour | 2.99 | 3.47 | 3.25 | 47 |
| Gasoline consumption | million liter | 2.27 | 2.37 | 1.63 | 47 |
| LPG consumption | 10000 m³ | 4.06 | 4.56 | 3.53 | 47 |
| Natural gas consumption | million m³ | 0.61 | 0.66 | 0.39 | 47 |
| Total transport volume | billion ton-km | 25.22 | 25.67 | 11.7 | 46 |
| Utilization rate of aircraft | hour/day | 9.43 | 9.55 | 6.02 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | million ton | 5.14 | 4.46 | 5.2 | 47 |
| Water consumption density | ton/10000 ton-km | 2.53 | 1.98 | 2.46 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total fuel saving | 10000 ton | 20.07 | 19.45 | 13.26 | 47 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average age of aircraft | year | 5.7 | 6.4 | 7.24 | 46 |
| Collective contract signing rate | % | 100 | 100 | 100 | 47 |
| Coverage of enterprise annuity | % | 87.5 | 90.71 | 91.34 | 47 |
| Labor contract signing rate | % | 100 | 100 | 100 | 47 |
| Number of employees | 77005 | 81136 | 81157 | 47 | |
| Number of foreign employees | 1466 | 1257 | 1100 | 47 | |
| Number of minority employees | 2427 | 2111 | 2807 | 47 | |
| Operating revenue | RMB billion | 114.93 | 120.36 | 58.64 | 46 |
| Percentage of female employees | % | 39.3 | 39.12 | 38.27 | 47 |
| Special passengers (Hongqiao International Airport and Pudong International Airport) | 127061 | 146766 | 51295 | 46 | |
| Total assets | RMB billion | 226.77 | 262.94 | 282.41 | 46 |
| Total remuneration for employees | RMB billion, RMB billion (restated) | 12.24 | 13.26 | 11.97 | 47 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age: Aged above 50 | % | 1.56 | 1.09 | 1.09 | 48 |
| Employee turnover rate by age: Aged below 30 | % | 3.6 | 2.99 | 2.99 | 48 |
| Employee turnover rate by age: Aged between 30 and 50 | % | 2.06 | 1.92 | 1.92 | 48 |
| Employee turnover rate by gender: Female | % | 2.4 | 2.06 | 2.06 | 48 |
| Employee turnover rate by gender: Male | % | 2.6 | 2.02 | 2.02 | 48 |
| Employee turnover rate by major: Flight crew and security personnel | % | 0.55 | 0.55 | 0.55 | 48 |
| Employee turnover rate by major: Others | % | 1.63 | 1.63 | 1.63 | 48 |
| Employee turnover rate by major: Pilots | % | 0.05 | 0.05 | 0.05 | 48 |
| Employee turnover rate by major: Professional technicians | % | 0.36 | 0.36 | 0.36 | 48 |
| Employee turnover rate by major: Salesmen | % | 0.01 | 0.01 | 0.01 | 48 |
| Employee turnover rate by nationality: Domestic | % | 2.41 | 2.01 | 2.01 | 48 |
| Employee turnover rate by nationality: Foreign | % | 4.84 | 2.94 | 2.94 | 48 |
| Passenger turnover | million | 121.2 | 130.3 | 74.49 | 46 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Work injuries | 104 | 128 | 106 | 48 | |
| Work-related fatalities | 1 | 48 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees who received health examinations | 72.1 | 70 | 75 | 48 | |
| Safe flight hours | million | 2.21 | 2.39 | 1.65 | 46 |
| Safe ground driving distance | million kilometer | 3.54 | 5.98 | 3.18 | 46 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Investment in smart technologies | RMB million | 44.4 | 44.08 | 34.51 | 46 |
| Participants in EAP consultation | 3307 | 3200 | 3200 | 48 | |
| Proportion of employees accepting performance appraisal by category: Management personnel | % | 99.6 | 99.7 | 48 | |
| Proportion of employees accepting performance appraisal by category: Ordinary employees | % | 98.6 | 98.8 | 48 | |
| Proportion of employees accepting performance appraisal by gender: Female | % | 97.9 | 98.2 | 48 | |
| Proportion of employees accepting performance appraisal by gender: Male | % | 98.9 | 99 | 48 | |
| Training participants | million | 0.57 | 0.57 | 48 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total investment in training | million RMB | 1.85 | 1.7 | 48 | |
| Training hours per employee | Hour | 23.7 | 22 | 14 | 48 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Domestic destinations of 'Through Check-in' flights | 37 | 60 | 75 | 46 | |
| Number of destination countries/regions | 175 | 175 | 170 | 46 | |
| Number of destinations | 1150 | 1150 | 1006 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Baggage mishandling rate | per myriad | 1.73 | 1.7 | 1.02 | 46 |
| Complaints about passenger privacy | 309 | 256 | 274 | 46 | |
| Complaints from passengers | 11713 | 46 | |||
| Complaints handling rate | % | 100 | 100 | 100 | 46 |
| Copies of passenger satisfaction questionnaires | 666000 | 261000 | 219500 | 46 | |
| Coverage of self check-in machines in domestic terminals | % | 88.11 | 97.41 | 100 | 46 |
| Flight punctuality rate | %, % (restated) | 80.19 | 81.34 | 89.6 | 46 |
| Number of frequent flyers | million | 30.09 | 33.63 | 45.62 | 46 |
| Number of passenger commendation letters | 13031 | 11644 | 11028 | 46 | |
| Passenger satisfaction | point | 83.25 | 87.68 | 91.71 | 46 |
| Self check-in for domestic flights | %, % (domestic destinations with navigation) | 78.6 | 70.41 | 100 | 46 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of code-sharing routes | 555 | 555 | 555 | 46 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of FlyFi fleets | 82 | 93 | 99 | 46 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Interest payment | RMB billion | 4.58 | 5.86 | 5.77 | 46 |
| Total tax payment | RMB billion | 8.45 | 7.48 | 1.94 | 46 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Contract compliance rate | 100 | 100 | 100 | 46 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employees participating in volunteering activities | 24317 | 34110 | 26045 | 48 | |
| Investment in labor-oriented poverty alleviation | million RMB | 18.63 | 9.01 | 8 | 48 |
| People benefited from public welfare activities | 63317 | 78600 | 168200 | 48 | |
| Public welfare projects | 1530 | 1387 | 1132 | 48 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Financial support for disadvantaged employees | million RMB | 3.66 | 3.66 | 5.18 | 48 |
| Number of routes | 1066 | 1168 | 1483 | 46 | |
| Public welfare service value | 10000 hours | 14.88 | 14.34 | 23.53 | 48 |
| Registered employee volunteers | 15000 | 15000 | 15000 | 48 | |
| Special flights | 123 | 121 | 123 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million ton | 20.68 | 22.22 | 13.84 |
| Indirect Energy Emissions (Scope 2) | million ton | 0.0132 | 0.014 | 0.0108 |
| Scope 1 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 17.85 | 19.34 | 11.18 |
| Scope 2 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 0.11 | 0.11 | 0.09 |
| Total GHG Emissions | million ton | 21.01 | 22.74 | 13.96 |
| Total GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 17.96 | 19.44 | 11.92 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 36.5 | 249.74 | 220.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | ton | 55080 | 48146.03 | 35668.69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | million liter | 12.84 | 12.84 | 8.81 |
| Energy Consumption Intensity (By Revenue) | TCE/RMB 10000 | 0.96 | 0.88 | 1.11 |
| Gasoline Consumption | million liter | 2.27 | 2.37 | 1.63 |
| LPG Consumption | 10000 m³ | 4.06 | 4.56 | 3.53 |
| Natural Gas Consumption | million m³ | 0.61 | 0.66 | 0.39 |
| Purchased Electricity | million kWh | 174.82 | 176.64 | 152.3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Wastewater Discharge | ton | 4626500 | 4010400 | 4736300 |
| Total Water Withdrawal | ton | 5140000 | 4460000 | 5200000 |
| Water Consumption | ton | 5140000 | 4460000 | 5200000 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | ton | 200700 | 194500 | 132600 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Employees | 77005 | 81136 | 81157 | |
| Percentage of Female Employees | % | 39.3 | 39.12 | 38.27 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.06 | 1.92 | 1.92 |
| Turnover Rate of Employees Aged Above 50 | % | 1.56 | 1.09 | 1.09 |
| Turnover Rate of Employees Aged Below 30 | % | 3.6 | 2.99 | 2.99 |
| Turnover Rate of Female Employees | % | 2.4 | 2.06 | 2.06 |
| Turnover Rate of Male Employees | % | 2.6 | 2.02 | 2.02 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 1 | |||
| Number of Fatalities of the Last 3 Years | 1 | 1 | 1 | |
| Number of Work-related Fatalities | 1 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 72.1 | 70 | 75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 97.9 | 98.2 |
| Percentage of Trained Male Employees | % | 98.9 | 99 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours per Employee | Hour | 23.7 | 22 | 14 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 11713 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Estimated Value of Employee Volunteer Hours | 10000 hours | 14.88 | 14.34 | 23.53 |
| Number of Registered Volunteers | 15000 | 15000 | 15000 |