2020 Environmental, Social and Governance Report

Year: 2020
Published: 2021-04-23
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2019 2020 Report Pages
NOx emissions Kg 74.8 95.5 32
PM emissions Kg 12.1 9.2 32

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Electricity consumption emissions (Scope 2) CO2 equivalent (t) 3156.8 456.7 32
SO2 emissions Kg 2.3 2.4 32
Total GHG emissions CO2 equivalent (t) 3457.5 500.5 32
Total GHG emissions intensity CO2 equivalent t/person 1.2 0.2 32
Vehicle emissions (Scope 1) CO2 equivalent (t) 300.7 43.8 32

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Toner and ink cartridge intensity Number/person 0.23 0.05 32

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Office and household waste Kg 22181.4 23120.3 32
Office and household waste intensity Kg/person 7.8 9.6 32
Office waste recycled Kg 3626.9 3174.5 32
Toner density Number/person 0.1 32

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Electricity consumption kWh 5721411.3 506650 32
Electricity consumption per person kWh/person 2018.1 206.5 32
Gasoline consumption L 144386.1 16187 32
Gasoline consumption per person L/person 51.1 6.6 32

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 Report Pages
Water consumption Ton 35630.7 3958.8 32
Water consumption per person Tons/person 12.6 1.6 32

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2018 2019 2020 Report Pages
Environmental protection input RMB 10000 4.6 12.8 10 33
Number of employees participating in environmental protection activities No. 1556 1600 1750 33

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Labor contract signing rate % 100 100 100 33
Number of employees aged 50 and above No. 106 115 139 33
Number of employees aged between 20 and 30 No. 692 553 469 33
Number of employees aged between 30 and 40 No. 1111 1231 1244 33
Number of employees aged between 40 and 50 No. 566 579 575 33
Number of employees at branches in Zhengzhou No. 237 232 229 33
Number of employees at branches outside Zhengzhou No. 1393 1366 1317 33
Number of employees from ethnic groups No. 84 81 79 33
Number of employees with a bachelor's degree No. 1697 1721 1712 33
Number of employees with a master's degree or higher No. 553 577 555 33
Number of employees with other academic qualifications No. 225 180 160 33
Number of female employees No. 1080 1081 1073 33
Number of male employees No. 1395 1397 1354 33
Number of new employees No. 383 223 215 33
Proportion of employees with a bachelor's degree % 68.6 69.5 70.5 33
Proportion of employees with a master's degree or higher % 22.3 23.2 22.9 33
Proportion of employees with other academic qualifications % 9.1 7.3 6.5 33
Ratio of female employees % 43.4 43.6 44.2 33
Ratio of male employees % 56.4 56.4 55.8 33
Total number of employees No. 2475 2478 2427 33
Total number of employees of the headquarters No. 845 880 881 33
Total number of employees of the headquarters (percentage) % 34.1 35.5 36.3 33
Total number of foreign employees No. 1 1 1 33

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Employee turnover rate of branches in Zhengzhou % 0.7 0.8 0.5 33
Employee turnover rate of branches outside Zhengzhou % 5.7 4.1 5.3 33
Turnover rate of the Head Office % 5.5 4 4.5 33

Lost days due to work injury.

Indicator Unit 2018 Report Pages
Lost days due to work injury Day 553 33

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Healthcare benefit allowance cap RMB 10000 13.8 10 33
Number of pregnant and breast-feeding female employees being visited No. 19 16 20 33

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2018 2019 2020 Report Pages
Number of information technology training sessions No. 6 6 32
Organizing security training sessions No. 11 12 6 33

Number of suppliers by geographical region.

Indicator Unit 2019 2020 Report Pages
Aggregate Financing for clients RMB 100 million 133.7 202.5 32
Amount of toner No. 255 32
Amount of toner and ink cartridge No. 647 124 32

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 Report Pages
Complaint handling satisfaction rate % 78.57 32
Number of complaints received during the reporting period No. 42 32
The number of individual clients No. 1793034 32

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2019 2020 Report Pages
Number of contract suits No. 34 29 32
Number of corruption events violating law or internal regulatory requirements during the reporting period No. 4 5 32

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 2020 Report Pages
Number of compliance management regulations developed and revised No. 17 18 32
Number of compliance promotion activities No. 143 168 32
Number of compliance supervisions No. 240 213 32
Number of contracts reviewed No. 4020 3933 32
Number of drills on information systems, networks and infrastructure No. 4 3 32
Number of employees covered by compliance education No. Over 2000 Over 2000 32
Number of reminders, warnings, admonishments and penalties No. 3 8 32

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2019 2020 Report Pages
Hours of internal risk management training No. 138 66 32
Number of anti-corruption training sessions No. 6 6 32
Number of anti-money laundering training No. 6 13 32
Number of employees participating in anti-corruption training No. 504 600 32
Number of employees participating in internal risk management training No. 121 143 32
Number of employees participating in legal training No. 7200 8000 32
Number of internal risk management training sessions No. 17 22 32
Number of legal affairs training sessions No. 8 8 32
Number of legal training sessions No. 3 4 32
Number of people participating in anti-money laundering training No. Over 250 Over 500 32

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2018 2019 2020 Report Pages
Number of attendees covered by financial literacy development and investor education No. 248562 32
Poverty alleviation team building No. 13 13 13 33
Total investment in financial literacy development and investor education RMB 10000 113.9 125.9 32

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 2020 Report Pages
Funds raised for inclusive finance RMB 100 million 4.9 7.4 32
Number of retired employees being visited No. 7 4 5 33
Value of products purchased from poor areas RMB 10000 21 35 75.6 33

The types of emissions and respective emissions data.

Standard Indicator Unit 2019 2020
Airborne Particulate Matter (PM) Emissions Kg 12.1 9.2
NOâ‚“ Emissions Kg 74.8 95.5

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Direct GHG Emissions (Scope 1) CO2 equivalent (t) 300.7 43.8
GHG Emissions from Purchased Electricity CO2 equivalent (t) 3156.8 456.7
Indirect Energy Emissions (Scope 2) CO2 equivalent (t) 3156.8 456.7
Mobile Combustion Emissions CO2 equivalent (t) 300.7 43.8
Total GHG Emissions CO2 equivalent (t) 3457.5 500.5
Total GHG Emissions Intensity (By Employee) CO2 equivalent t/person 1.2 0.2

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Total Hazardous Waste Intensity (By Employee) Number/person 0.23 0.05

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Non-Hazardous Waste (Office Waste) Kg 22181.4 23120.3
Non-Hazardous Waste Recycled Kg 3626.9 3174.5
Total Non-Hazardous Waste Intensity (By Employee) Kg/person 7.8 9.6

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Gasoline Consumption L 144386.1 16187
Purchased Electricity kWh 5721411.3 506650
Purchased Electricity Intensity (By Employee) kWh/person 2018.1 206.5

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020
Water Consumption Ton 35630.7 3958.8

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2018 2019 2020
Total Investment in Ecological Restoration RMB 10000 4.6 12.8 10

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Number of Bachelor's Degree Employees No. 1697 1721 1712
Number of Below Junior College Employees No. 225 180 160
Number of Employees Aged 30-50 No. 1677 1810 1819
Number of Employees Aged Above 50 No. 106 115 139
Number of Employees Aged Below 30 No. 692 553 469
Number of Female Employees No. 1080 1081 1073
Number of Male Employees No. 1395 1397 1354
Number of Master's Degree Employees No. 553 577 555
Number of New Employees No. 383 223 215
Number of Total Employees No. 2475 2478 2427
Percentage of Bachelor's Degree Employees % 68.6 69.5 70.5
Percentage of Below Junior College Employees % 9.1 7.3 6.5
Percentage of Female Employees % 43.4 43.6 44.2
Percentage of Male Employees % 56.4 56.4 55.8
Percentage of Master's Degree Employees % 22.3 23.2 22.9

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Turnover Rate of Total Employees % 0.7 0.8 0.5

Lost days due to work injury.

Standard Indicator Unit 2018
Lost Days Due to Work-related Injuries Day 553

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2018 2019 2020
Health Check Coverage for Employees No. 19 16 20

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2018 2019 2020
Total Number of Training Sessions No. 11 18 12

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020
Satisfaction Rate of Customer Complaint Handling % 78.57
Total Number of Customer Complaints No. 42

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2019 2020
Number of Confirmed Incidents of Corruption No. 4 5

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2019 2020
Number of Anti-corruption Training Session No. 6 6
Number of People Participated in Ethical Standards and Anti-corruption Training No. 504 600

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019 2020
Investment in Targeted Poverty Alleviation RMB 210000 350000 756000