2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Nitrogen Oxide Emissions - Heilongjiang Province | metric tonne | 28 | 7 | 19 |
| Nitrogen Oxide Emissions - Jilin Province | metric tonne | 279 | 84 | 19 |
| Nitrogen Oxide Emissions - Liaoning Province | metric tonne | 227 | 38 | 19 |
| Nitrogen Oxide Emissions - Shanghai City | metric tonne | 13 | 13 | 19 |
| Nitrogen Oxide Emissions - Total | metric tonne | 547 | 142 | 19 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Greenhouse gas emissions Scope 1 Jilin Province | tCO2e | 426467 | 19319 | 20 |
| Greenhouse gas emissions Scope 1 Liaoning Province | tCO2e | 220751 | 32011 | 20 |
| Greenhouse gas emissions Scope 2 Liaoning Province | tCO2e | 3557 | 20 | |
| Sulfur Dioxide Emissions - Heilongjiang Province | metric tonne | 23 | 6 | 19 |
| Sulfur Dioxide Emissions - Jilin Province | metric tonne | 329 | 122 | 19 |
| Sulfur Dioxide Emissions - Liaoning Province | metric tonne | 217 | 20 | 19 |
| Sulfur Dioxide Emissions - Total | metric tonne | 569 | 148 | 19 |
| Total greenhouse gas emissions Scope 1 | tCO2e | 647218 | 51330 | 20 |
| Total greenhouse gas emissions Scope 2 | tCO2e | 3557 | 20 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Hazardous Waste - Cardboard - Jilin Province | metric tonne | 6 | 21 |
| Hazardous Waste - Cardboard - Shanghai City | metric tonne | 17 | 21 |
| Hazardous Waste - Cardboard - Total | metric tonne | 23 | 21 |
| Hazardous Waste - Experimental effluent - Jilin Province | metric tonne | 12 | 21 |
| Hazardous Waste - Experimental effluent - Total | metric tonne | 12 | 21 |
| Hazardous Waste - Waste lubricating oil - Jilin Province | metric tonne | 1 | 21 |
| Hazardous Waste - Waste lubricating oil - Total | metric tonne | 1 | 21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Cinders Discharge - Heilongjiang Province | metric tonne | 14741 | 3958 | 19 |
| Cinders Discharge - Jilin Province | metric tonne | 47742 | 12406 | 19 |
| Cinders Discharge - Liaoning Province | metric tonne | 7432 | 1051 | 19 |
| Cinders Discharge - Total | metric tonne | 69915 | 17415 | 19 |
| Non-Hazardous Waste - Food waste - Jilin Province | metric tonne | 3 | 21 | |
| Non-Hazardous Waste - Food waste - Liaoning Province | metric tonne | 1 | 21 | |
| Non-Hazardous Waste - Food waste - Shanghai City | metric tonne | 2 | 21 | |
| Non-Hazardous Waste - Food waste - Total | metric tonne | 6 | 21 | |
| Non-Hazardous Waste - Plastics - Jilin Province | metric tonne | 1 | 21 | |
| Non-Hazardous Waste - Plastics - Liaoning Province | metric tonne | 2 | 21 | |
| Non-Hazardous Waste - Plastics - Shanghai City | metric tonne | 11 | 21 | |
| Non-Hazardous Waste - Plastics - Total | metric tonne | 14 | 21 | |
| Non-Hazardous Waste - Scrap metal - Jilin Province | metric tonne | 2 | 21 | |
| Non-Hazardous Waste - Scrap metal - Shanghai City | metric tonne | 24 | 21 | |
| Non-Hazardous Waste - Scrap metal - Total | metric tonne | 26 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Coal Consumption - Heilongjiang Province | 1000 metric tonne | 63 | 6 | 25 |
| Coal Consumption - Jilin Province | 1000 metric tonne | 391 | 38 | 25 |
| Coal Consumption - Liaoning Province | 1000 metric tonne | 132 | 21 | 25 |
| Coal Consumption - Total | 1000 metric tonne | 586 | 65 | 25 |
| Electricity consumption in Heilongjiang Province | '000 kwh | 23065 | 4251 | 24 |
| Electricity consumption in Jilin Province | '000 kwh | 295366 | 25440 | 24 |
| Electricity consumption in Liaoning Province | '000 kwh | 82784 | 12662 | 24 |
| Electricity consumption in Shanghai City | '000 kwh | 11310 | 7517 | 24 |
| Steam Consumption - Heilongjiang Province | 1000 metric tonne | 231 | 26 | 25 |
| Steam Consumption - Jilin Province | 1000 metric tonne | 1505 | 288 | 25 |
| Steam Consumption - Liaoning Province | 1000 metric tonne | 615 | 86 | 25 |
| Steam Consumption - Shanghai City | 1000 metric tonne | 138 | 115 | 25 |
| Steam Consumption - Total | 1000 metric tonne | 2489 | 515 | 25 |
| Total coal consumption | '000 metric tonne | 586 | 65 | 24, 26 |
| Total coal consumption - Upstream | '000 metric tonne | 586 | 65 | 26 |
| Total electricity consumption | '000 kwh | 412930 | 49870 | 24, 26 |
| Total electricity consumption - Downstream | '000 kwh | 23260 | 13538 | 26 |
| Total electricity consumption - Upstream | '000 kwh | 389670 | 36332 | 26 |
| Total steam consumption | '000 metric tonne | 2489 | 515 | 24, 26 |
| Total steam consumption - Downstream | '000 metric tonne | 878 | 132 | 26 |
| Total steam consumption - Upstream | '000 metric tonne | 1611 | 383 | 26 |
| Unit coal consumption per metric tonne product | metric tonne | 0.44 | 0.29 | 26 |
| Unit electricity consumption per metric tonne product | kwh | 254.73 | 218.79 | 26 |
| Unit steam consumption per metric tonne product | metric tonne | 1.02 | 2.27 | 26 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total water consumption | '000 metric tonne | 5510 | 1345 | 24, 26 |
| Total water consumption - Downstream | '000 metric tonne | 736 | 477 | 26 |
| Total water consumption - Upstream | '000 metric tonne | 4774 | 868 | 26 |
| Unit water consumption per metric tonne product | metric tonne | 3.46 | 5.99 | 26 |
| Wastewater Discharge - Heilongjiang Province | metric tonne | 401114 | 149602 | 19 |
| Wastewater Discharge - Jilin Province | metric tonne | 2880628 | 55722 | 19 |
| Wastewater Discharge - Liaoning Province | metric tonne | 975381 | 227186 | 19 |
| Wastewater Discharge - Shanghai City | metric tonne | 443416 | 382811 | 19 |
| Wastewater Discharge - Total | metric tonne | 4700539 | 815321 | 19 |
| Water consumption in Heilongjiang Province | '000 metric tonne | 603 | 93 | 24 |
| Water consumption in Jilin Province | '000 metric tonne | 3040 | 542 | 24 |
| Water consumption in Liaoning Province | '000 metric tonne | 1286 | 311 | 24 |
| Water consumption in Shanghai City | '000 metric tonne | 581 | 399 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employees by Age: 18-19 | % | 0* | 0* | 8 |
| Employees by Age: 20-29 | % | 38 | 38 | 8 |
| Employees by Age: 30-39 | % | 38 | 41 | 8 |
| Employees by Age: 40-49 | % | 14 | 15 | 8 |
| Employees by Age: 50 or above | % | 10 | 6 | 8 |
| Employees by Geographical Location: Heilongjiang Province | % | 12 | 7 | 8 |
| Employees by Geographical Location: Hong Kong | % | 0* | 0* | 8 |
| Employees by Geographical Location: Jilin Province | % | 68 | 71 | 8 |
| Employees by Geographical Location: Liaoning Province | % | 14 | 17 | 8 |
| Employees by Geographical Location: Shanghai City | % | 6 | 5 | 8 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total No. of Turnover Staff - 18-19 | 8 | 5 | 9 | |
| Total No. of Turnover Staff - 20-29 | 136 | 121 | 9 | |
| Total No. of Turnover Staff - 30-39 | 263 | 284 | 9 | |
| Total No. of Turnover Staff - 40-49 | 439 | 224 | 9 | |
| Total No. of Turnover Staff - 50 or above | 388 | 218 | 9 | |
| Total No. of Turnover Staff - Heilongjiang Province | 182 | 357 | 9 | |
| Total No. of Turnover Staff - Hong Kong | 2 | 3 | 9 | |
| Total No. of Turnover Staff - Jilin Province | 874 | 243 | 9 | |
| Total No. of Turnover Staff - Liaoning Province | 129 | 209 | 9 | |
| Total No. of Turnover Staff - Shanghai City | 47 | 40 | 9 | |
| Total No. of Turnover Staff - Total | 1234 | 852 | 9 | |
| Turnover Rate - Heilongjiang Province | % | 24% | 62% | 9 |
| Turnover Rate - Hong Kong | % | 12% | 19% | 9 |
| Turnover Rate - Jilin Province | % | 21% | 7% | 9 |
| Turnover Rate - Liaoning Province | % | 15% | 23% | 9 |
| Turnover Rate - Shanghai City | % | 14% | 12% | 9 |
| Turnover Rate - Total | % | 25% | 17% | 9 |
| Turnover Rate by Age - 18-19 | % | 1% | 1% | 9 |
| Turnover Rate by Age - 20-29 | % | 11% | 14% | 9 |
| Turnover Rate by Age - 30-39 | % | 21% | 33% | 9 |
| Turnover Rate by Age - 40-49 | % | 36% | 26% | 9 |
| Turnover Rate by Age - 50 or above | % | 31% | 26% | 9 |
| Turnover Rate by Age - Total | % | 100% | 100% | 9 |
| Turnover rate | % | 20 | 15 | 8 |
| Turnover rate: female employees | % | 28 | 18 | 8 |
| Turnover rate: male employees | % | 72 | 82 | 8 |
| Turnover staff who were temporary employees | % | 59 | 48 | 8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of work-related accident cases due to careless mistakes in Liaoning Province | cases | 3 | 12 | |
| Number of work-related accident cases due to discharging goods in Jilin Province | cases | 2 | 12 | |
| Number of work-related accident cases due to manipulating equipment in Jilin Province | cases | 4 | 12 | |
| Number of work-related accident cases due to manipulating equipment in Shanghai City | cases | 1 | 12 | |
| Number of work-related accident cases due to others in Jilin Province | cases | 3 | 12 | |
| Number of work-related accident cases due to slippery surfaces in Jilin Province | cases | 1 | 1 | 12 |
| Number of work-related accident cases due to slippery surfaces in Liaoning Province | cases | 1 | 12 | |
| Number of work-related accident cases due to slippery surfaces in Shanghai City | cases | 1 | 12 | |
| Total number of work-related accident cases | cases | 15 | 3 | 12 |
| Total number of work-related accident cases in Jilin Province | cases | 10 | 12 | |
| Total number of work-related accident cases in Liaoning Province | cases | 4 | 12 | |
| Total number of work-related accident cases in Shanghai City | cases | 1 | 12 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of lost days due to careless mistakes in Liaoning Province | days | 96 | 12 | |
| Number of lost days due to discharging goods in Jilin Province | days | 121 | 12 | |
| Number of lost days due to manipulating equipment in Jilin Province | days | 64 | 12 | |
| Number of lost days due to manipulating equipment in Shanghai City | days | 40 | 12 | |
| Number of lost days due to others in Jilin Province | days | 296 | 12 | |
| Number of lost days due to slippery surfaces in Jilin Province | days | 90 | 15 | 12 |
| Number of lost days due to slippery surfaces in Liaoning Province | days | 32 | 12 | |
| Number of lost days due to slippery surfaces in Shanghai City | days | 120 | 12 | |
| Total number of lost days due to work-related accidents | days | 819 | 212 | 12 |
| Total number of lost days in Jilin Province | days | 571 | 12 | |
| Total number of lost days in Liaoning Province | days | 128 | 12 | |
| Total number of lost days in Shanghai City | days | 120 | 12 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Percentage of managerial grade or above staff in Hong Kong that received training (Average) | 100% | 100% | 16 | |
| Percentage of managerial grade or above staff in Hong Kong that received training (Female) | 100% | 100% | 16 | |
| Percentage of managerial grade or above staff in Hong Kong that received training (Male) | 100% | 100% | 16 | |
| Percentage of managerial grade or above staff in the PRC that received training (Average) | 95% | 100% | 15 | |
| Percentage of managerial grade or above staff in the PRC that received training (Female) | 94% | 100% | 15 | |
| Percentage of managerial grade or above staff in the PRC that received training (Male) | 95% | 100% | 15 | |
| Percentage of ordinary staff in Hong Kong that received training (Female) | 83% | 90% | 16 | |
| Percentage of ordinary staff in Hong Kong that received training (Male) | 100% | 100% | 16 | |
| Percentage of ordinary staff in the PRC that received training (Female) | 90% | 87% | 14 | |
| Percentage of ordinary staff in the PRC that received training (Male) | 91% | 89% | 14 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Average hours of training received by managerial grade or above staff in Hong Kong (Average) | hours | 11.7 | 12 | 16 |
| Average hours of training received by managerial grade or above staff in Hong Kong (Female) | hours | 11 | 12 | 16 |
| Average hours of training received by managerial grade or above staff in Hong Kong (Male) | hours | 12 | 13 | 16 |
| Average hours of training received by managerial grade or above staff in the PRC (Average) | hours | 7.9 | 12 | 15 |
| Average hours of training received by managerial grade or above staff in the PRC (Female) | hours | 7.9 | 11.8 | 15 |
| Average hours of training received by managerial grade or above staff in the PRC (Male) | hours | 7.8 | 12.1 | 15 |
| Average hours of training received by ordinary staff in Hong Kong (Average) | hours | 35 | 28 | 16 |
| Average hours of training received by ordinary staff in Hong Kong (Female) | hours | 34 | 28 | 16 |
| Average hours of training received by ordinary staff in Hong Kong (Male) | hours | 36 | 27 | 16 |
| Average hours of training received by ordinary staff in the PRC (Average) | hours | 25.8 | 15.4 | 14 |
| Average hours of training received by ordinary staff in the PRC (Female) | hours | 25.7 | 15.3 | 14 |
| Average hours of training received by ordinary staff in the PRC (Male) | hours | 25.8 | 15.5 | 14 |
| Percentage of ordinary staff in Hong Kong that received training (Average) | 93% | 95% | 16 | |
| Percentage of ordinary staff in the PRC that received training (Average) | 90% | 87% | 14 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Number of suppliers - Logistics - Eastern China | 8 | 37 | ||
| Number of suppliers - Logistics - Heilongjiang Province | 4 | 37 | ||
| Number of suppliers - Logistics - Jilin Province | 14 | 37 | ||
| Number of suppliers - Logistics - Liaoning Province | 7 | 37 | ||
| Number of suppliers - Logistics - Northeast China | 9 | 37 | ||
| Number of suppliers - Logistics - Northern China | 1 | 37 | ||
| Number of suppliers - Logistics - Shanghai City | 6 | 37 | ||
| Number of suppliers - Logistics - Total by Categories | 31 | 18 | 37 | |
| Number of suppliers - Machinery - Eastern China | 13 | 37 | ||
| Number of suppliers - Machinery - Jilin Province | 47 | 37 | ||
| Number of suppliers - Machinery - Liaoning Province | 7 | 37 | ||
| Number of suppliers - Machinery - Northeast China | 23 | 37 | ||
| Number of suppliers - Machinery - Northern China | 6 | 37 | ||
| Number of suppliers - Machinery - Others | 5 | 37 | ||
| Number of suppliers - Machinery - Shanghai City | 6 | 37 | ||
| Number of suppliers - Machinery - Total by Categories | 60 | 47 | 37 | |
| Number of suppliers - Others - Eastern China | 6 | 37 | ||
| Number of suppliers - Others - Heilongjiang Province | 1 | 37 | ||
| Number of suppliers - Others - Jilin Province | 41 | 37 | ||
| Number of suppliers - Others - Northeast China | 21 | 37 | ||
| Number of suppliers - Others - Shanghai City | 3 | 37 | ||
| Number of suppliers - Others - Total by Categories | 45 | 27 | 37 | |
| Number of suppliers - Packaging Materials - Eastern China | 10 | 37 | ||
| Number of suppliers - Packaging Materials - Heilongjiang Province | 2 | 37 | ||
| Number of suppliers - Packaging Materials - Jilin Province | 22 | 37 | ||
| Number of suppliers - Packaging Materials - Liaoning Province | 3 | 37 | ||
| Number of suppliers - Packaging Materials - Northeast China | 11 | 37 | ||
| Number of suppliers - Packaging Materials - Shanghai City | 8 | 37 | ||
| Number of suppliers - Packaging Materials - Total by Categories | 35 | 21 | 37 | |
| Number of suppliers - Raw Materials - Eastern China | 15 | 37 | ||
| Number of suppliers - Raw Materials - Heilongjiang Province | 3 | 37 | ||
| Number of suppliers - Raw Materials - Jilin Province | 81 | 37 | ||
| Number of suppliers - Raw Materials - Liaoning Province | 8 | 37 | ||
| Number of suppliers - Raw Materials - Northeast China | 14 | 37 | ||
| Number of suppliers - Raw Materials - Northern China | 10 | 37 | ||
| Number of suppliers - Raw Materials - Others | 1 | 37 | ||
| Number of suppliers - Raw Materials - Shanghai City | 22 | 37 | ||
| Number of suppliers - Raw Materials - Total by Categories | 114 | 40 | 37 | |
| Number of suppliers - Total by Locations - Eastern China | 55 | 37 | ||
| Number of suppliers - Total by Locations - Heilongjiang Province | 10 | 37 | ||
| Number of suppliers - Total by Locations - Jilin Province | 208 | 37 | ||
| Number of suppliers - Total by Locations - Liaoning Province | 29 | 37 | ||
| Number of suppliers - Total by Locations - Northeast China | 85 | 37 | ||
| Number of suppliers - Total by Locations - Northern China | 17 | 37 | ||
| Number of suppliers - Total by Locations - Others | 6 | 37 | ||
| Number of suppliers - Total by Locations - Shanghai City | 48 | 37 | ||
| Number of suppliers - Total by Locations - Total by Categories | 295 | 163 | 37 | |
| Number of suppliers - Utilities - Eastern China | 3 | 37 | ||
| Number of suppliers - Utilities - Jilin Province | 3 | 37 | ||
| Number of suppliers - Utilities - Liaoning Province | 4 | 37 | ||
| Number of suppliers - Utilities - Northeast China | 7 | 37 | ||
| Number of suppliers - Utilities - Shanghai City | 3 | 37 | ||
| Number of suppliers - Utilities - Total by Categories | 10 | 10 | 37 | |
| Number of suppliers in Eastern China (Logistics) | 9 | 38 | ||
| Number of suppliers in Eastern China (Machinery) | 28 | 38 | ||
| Number of suppliers in Eastern China (Others) | 3 | 38 | ||
| Number of suppliers in Eastern China (Packaging Materials) | 15 | 38 | ||
| Number of suppliers in Eastern China (Raw Materials) | 22 | 38 | ||
| Number of suppliers in Eastern China (Utilities) | 3 | 38 | ||
| Number of suppliers in Northeast China (Logistics) | 22 | 38 | ||
| Number of suppliers in Northeast China (Machinery) | 16 | 38 | ||
| Number of suppliers in Northeast China (Others) | 41 | 38 | ||
| Number of suppliers in Northeast China (Packaging Materials) | 16 | 38 | ||
| Number of suppliers in Northeast China (Raw Materials) | 73 | 38 | ||
| Number of suppliers in Northeast China (Utilities) | 7 | 38 | ||
| Number of suppliers in Northern China (Machinery) | 6 | 38 | ||
| Number of suppliers in Northern China (Others) | 4 | 38 | ||
| Number of suppliers in Northern China (Packaging Materials) | 4 | 38 | ||
| Number of suppliers in Northern China (Raw Materials) | 9 | 38 | ||
| Number of suppliers in Other regions (Machinery) | 5 | 38 | ||
| Number of suppliers in Other regions (Raw Materials) | 10 | 38 | ||
| Total number of suppliers (All categories, all regions) | 293 | 38 | ||
| Total number of suppliers by category (Logistics) | 31 | 38 | ||
| Total number of suppliers by category (Machinery) | 55 | 38 | ||
| Total number of suppliers by category (Others) | 48 | 38 | ||
| Total number of suppliers by category (Packaging Materials) | 35 | 38 | ||
| Total number of suppliers by category (Raw Materials) | 114 | 38 | ||
| Total number of suppliers by category (Utilities) | 10 | 38 | ||
| Total number of suppliers in Eastern China (All categories) | 80 | 38 | ||
| Total number of suppliers in Northeast China (All categories) | 175 | 38 | ||
| Total number of suppliers in Northern China (All categories) | 23 | 38 | ||
| Total number of suppliers in Other regions (All categories) | 15 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Amount of products involved in complaint cases - Others - Jilin Province | metric tonne | 249 | 44 | |
| Amount of products involved in complaint cases - Others - Shanghai City | metric tonne | 10 | 44 | |
| Amount of products involved in complaint cases - Others - Total | metric tonne | 259 | 44 | |
| Amount of products involved in complaint cases - Packaging - Jilin Province | metric tonne | 449 | 44 | |
| Amount of products involved in complaint cases - Packaging - Liaoning Province | metric tonne | 1 | 44 | |
| Amount of products involved in complaint cases - Packaging - Total | metric tonne | 449 | 1 | 44 |
| Amount of products involved in complaint cases - Product Quality - Jilin Province | metric tonne | 1596 | 44 | |
| Amount of products involved in complaint cases - Product Quality - Liaoning Province | metric tonne | 473 | 32 | 44 |
| Amount of products involved in complaint cases - Product Quality - Shanghai City | metric tonne | 8 | 76 | 44 |
| Amount of products involved in complaint cases - Product Quality - Total | metric tonne | 2077 | 108 | 44 |
| Amount of products involved in complaint cases - Quantity - Jilin Province | metric tonne | 294 | 44 | |
| Amount of products involved in complaint cases - Quantity - Liaoning Province | metric tonne | 1 | 44 | |
| Amount of products involved in complaint cases - Quantity - Shanghai City | metric tonne | 1 | 44 | |
| Amount of products involved in complaint cases - Quantity - Total | metric tonne | 294 | 2 | 44 |
| Amount of products involved in complaint cases - Total by Categories | metric tonne | 4280 | 111 | 44 |
| Amount of products involved in complaint cases - Total by Locations - Jilin Province | metric tonne | 3650 | 44 | |
| Amount of products involved in complaint cases - Total by Locations - Liaoning Province | metric tonne | 473 | 34 | 44 |
| Amount of products involved in complaint cases - Total by Locations - Shanghai City | metric tonne | 157 | 77 | 44 |
| Amount of products involved in product return cases - Packaging - Jilin Province | metric tonne | 1511 | 44 | |
| Amount of products involved in product return cases - Packaging - Shanghai City | metric tonne | 139 | 44 | |
| Amount of products involved in product return cases - Packaging - Total | metric tonne | 1650 | 44 | |
| Amount of products involved in product return cases - Product Quality - Jilin Province | metric tonne | 449 | 44 | |
| Amount of products involved in product return cases - Product Quality - Total | metric tonne | 449 | 44 | |
| Amount of products involved in product return cases - Total by Categories | metric tonne | 459 | 44 | |
| Amount of products involved in product return cases - Total by Locations - Jilin Province | metric tonne | 449 | 44 | |
| Amount of products involved in product return cases - Total by Locations - Shanghai City | metric tonne | 10 | 44 | |
| Number of customer complaint cases - Jilin Province | 59 | 43 | ||
| Number of customer complaint cases - Liaoning Province | 9 | 5 | 43 | |
| Number of customer complaint cases - Shanghai City | 6 | 8 | 43 | |
| Number of product return cases - Jilin Province | 13 | 43 | ||
| Number of product return cases - Shanghai City | 1 | 43 | ||
| Percentage of customer complaint cases over total sales orders | 0.13% | 0.41% | 43 | |
| Percentage of product return cases over total sales orders | 0.05% | 0.05% | 43 | |
| Percentage of volume involved in customers' complaint cases over total sales volume for GBT | 0.27% | 0.27% | 44 | |
| Percentage of volume involved in product return cases over total sales volume for GBT | 0.03% | 0.03% | 44 | |
| Total number of customer complaint cases | 74 | 13 | 43 | |
| Total number of product return cases | 14 | 43 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| NOâ‚“ Emissions | metric tonne | 547 | 142 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 647218 | 51330 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 3557 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | metric tonne | 36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | metric tonne | 6 |
| Plastic Waste | metric tonne | 14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct Energy Intensity (By Unit Product) | metric tonne/metric tonne product | 0.44 | 0.29 |
| Fossil Fuel Consumption | metric tonne | 586000 | 65000 |
| Purchased Electricity | kwh | 412930000 | 49870000 |
| Purchased Steam | metric tonne | 2489000 | 515000 |
| Total Direct Energy Consumption | metric tonne | 586000 | 65000 |
| Total Electricity Consumption Intensity (By Unit Product) | kwh/metric tonne product | 254.73 | 218.79 |
| Total Energy Consumption | metric tonne | 586000 | 65000 |
| Total Indirect Energy Consumption | kwh | 412930000 | 49870000 |
| Total Non-Renewable Fuel Consumption | metric tonne | 586000 | 65000 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Wastewater Discharge | metric tonne | 4700539 | 815321 |
| Total Water Withdrawal | metric tonne | 5510000 | 1345000 |
| Water Consumption | metric tonne | 5510000 | 1345000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 52 | 56 |
| Percentage of Employees Aged Above 50 | % | 10 | 6 |
| Percentage of Employees Aged Below 30 | % | 38 | 38 |
| Percentage of Employees in East China | % | 6 | 5 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
| Percentage of Employees in Northeast China | % | 94 | 95 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 57 | 59 |
| Turnover Rate of Employees Aged Above 50 | % | 31 | 26 |
| Turnover Rate of Employees Aged Below 30 | % | 12 | 15 |
| Turnover Rate of Employees in Hong Kong | % | 12 | 19 |
| Turnover Rate of Female Employees | % | 28 | 18 |
| Turnover Rate of Male Employees | % | 72 | 82 |
| Turnover Rate of Temporary Workers | % | 59 | 48 |
| Turnover Rate of Total Employees | % | 20 | 15 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 819 | 212 |
| Lost Days Due to Work-related Injuries (Mainland China) | days | 819 | 212 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 91.75 | 94.25 |
| Percentage of Trained Hong Kong Employees | % | 100 | 100 |
| Percentage of Trained Mainland China Employees | % | 95 | 100 |
| Percentage of Trained Male Employees | % | 96.5 | 97.25 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 34 | 28 |
| Average Training Hours (General Employees) | hours | 25.8 | 15.4 |
| Average Training Hours (Hong Kong Employees) | hours | 35 | 28 |
| Average Training Hours (Mainland China Employees) | hours | 25.8 | 12 |
| Average Training Hours (Male) | hours | 12 | 15.5 |
| Average Training Hours (Senior Management) | hours | 7.9 | 12 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Suppliers in East China | 80 | 55 | |
| Number of Suppliers in North China | 23 | 17 | |
| Number of Suppliers in Northeast China | 175 | 85 | |
| Number of Total Suppliers | 293 | 163 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Number of Customer Complaints | 74 | 13 |