2020 Social Responsibility & Environmental, Social, and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| CO emissions | tonnes | 0.63 | 49 |
| HC emissions | tonnes | 0.07 | 49 |
| NOₓ emissions | tonnes | 0.03 | 49 |
| Particulate matter | tonnes | 0.01 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of direct (Scope 1) GHG emissions (tCO₂e/m²) (Company headquarters) | tCO₂e/m² | 0.01 | 49 |
| Intensity of indirect (Scope 2) GHG emissions (tCO₂e/m²) (Company headquarters) | tCO₂e/m² | 0.22 | 49 |
| Total GHG emissions (tCO2e) | tCO2e | 6831.86 | 8 |
| Total GHG emissions (tCO₂e) | tCO₂e | 6831.86 | 49 |
| Total direct (Scope 1) GHG emissions (tCO2e) | tCO2e | 421.39 | 8 |
| Total direct (Scope 1) GHG emissions (tCO₂e) | tCO₂e | 421.39 | 49 |
| Total indirect (Scope 2) GHG emissions (tCO2e) | tCO2e | 6410.47 | 8 |
| Total indirect (Scope 2) GHG emissions (tCO₂e) | tCO₂e | 6410.47 | 49 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total hazardous waste | tonnes | 13.5 | 49 |
| Total waste | tonnes | 128.44 | 49 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total non-hazardous waste | tonnes | 114.94 | 49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Gasoline consumption | liters | 135358.22 | 49 |
| Natural gas consumption | m³ | 25372 | 49 |
| Purchased Electricity Consumption | kWh | 7286198.66 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Intensity of water consumption (tonnes/m³) (Company headquarters) | tonnes/m³ | 0.37 | 50 |
| Total water consumption (tonnes) | tonnes | 31768.75 | 50 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Volume of packaging material used (tonnes) | tonnes | 2.14 | 1.06 | 3.16 | 50 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of green bond issuances as lead underwriter | 31 | 8, 49 | |
| Total fund raised from underwritten green bonds (RMB100 million) | RMB100 million | 469.8 | 49 |
| Total fundraising from green bond underwriting (RMB100 million) | RMB100 million | 469.8 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average employee tenure (years) | years | 6.95 | 8, 68 | ||
| Average female employee tenure (years) | years | 7.35 | 8, 68 | ||
| Average male employee tenure (years) | years | 6.66 | 8, 68 | ||
| Number of employees aged between 30 and 50 | 5966 | 67 | |||
| Number of employees aged over 50 | 500 | 67 | |||
| Number of employees aged under 30 | 3528 | 67 | |||
| Number of employees in Hong Kong, Macau, Taiwan, and overseas | 173 | 67 | |||
| Number of employees in Mainland China | 9821 | 67 | |||
| Number of ethnic minority employees | 619 | 67 | |||
| Number of female employees | 4237 | 67 | |||
| Number of full-time employees | 9994 | 67 | |||
| Number of male employees | 5757 | 67 | |||
| Number of new employees | 1478 | 68 | |||
| Number of new female employees | 503 | 68 | |||
| Number of new male employees | 975 | 68 | |||
| Percentage of employees covered by labor union collective agreements | % | 100 | 69 | ||
| Total number of employees | 9594 | 9420 | 9994 | 8, 67 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee turnover rate (%) | % | 9.78 | 68 |
| Female employee turnover rate (%) | % | 8.31 | 68 |
| Male employee turnover rate (%) | % | 10.87 | 68 |
| Turnover rate of employees aged between 30 and 50 (%) | % | 7.62 | 68 |
| Turnover rate of employees aged under 30 (%) | % | 13.9 | 68 |
| Turnover rate of employees in Hong Kong, Macau, Taiwan, and overseas (%) | % | 27.91 | 68 |
| Turnover rate of employees in Mainland China (%) | % | 9.34 | 68 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of employees trained (%) | % | 86.5 | 8, 68 |
| Percentage of female employees trained (%) | % | 85 | 68 |
| Percentage of male employees trained (%) | % | 87 | 68 |
| Percentage of mid-level managers trained (%) | % | 80 | 68 |
| Percentage of non-management employees trained (%) | % | 87.1 | 68 |
| Percentage of senior managers trained (%) | % | 100 | 68 |
| R&D investment | RMB10000 | 6311 | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee | hours | 47 | 8, 69 |
| Average training hours completed per female employee | hours | 47.3 | 69 |
| Average training hours completed per male employee | hours | 46.9 | 69 |
| Average training hours completed per mid-level manager | hours | 41.4 | 69 |
| Average training hours completed per non-management employee | hours | 48.5 | 69 |
| Average training hours completed per senior manager | hours | 42 | 69 |
| Number of training programs conducted | 172 | 8, 68 | |
| Total amount of annual training investment | RMB10000 | 729.8 | 68 |
| Total amount of annual training investment (RMB10000) | RMB10000 | 729.8 | 8 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of bond issuances as lead underwriter | RMB100 million | 6283.88 | 9415.98 | 12111.97 | 7, 35 |
| Number of Securities Branches | 302 | 295 | 292 | 35 | |
| Number of bond issuances as lead underwriter | 586 | 1477 | 2378 | 7, 35 | |
| Total volume of outsourced custodian services | RMB100 million | 2047.19 | 3000.1 | 4044.35 | 35 |
| Total volume of specialized asset management business | RMB100 million | 412.68 | 806.3 | 1418.91 | 35 |
| Total volume of targeted asset management business | RMB100 million | 5807.95 | 4385.8 | 2982.15 | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Complaint resolution rate (%) | % | 100 | 100 | 100 | 67 |
| Number of service-related complaints | 364 | 390 | 203 | 8, 67 | |
| Total volume of collective asset management business | RMB100 million | 301.66 | 285.59 | 501.76 | 35 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of newly registered computer software copyrights | 3 | 67 | |||
| Total AUM | RMB100 million | 6522.29 | 5477.69 | 4902.82 | 35 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Bilateral stock fund market turnover | RMB1 trillion | 182.51 | 245.39 | 390.61 | 35 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of customer capital accounts | 10000 | 834.94 | 900.41 | 899.94 | 7, 35 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total tax payment | RMB100 million | 45.41 | 35 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Charitable giving for charitable activities | RMB10000 | 33.6 | 4.28 | 1052.49 | 69 |
| Charitable giving for education support | RMB10000 | 3 | 69 | ||
| Charitable giving for poverty alleviation | RMB10000 | 544.38 | 675.31 | 1944.08 | 69 |
| Number of equity financing projects | 31 | 38 | 68 | 7, 35 | |
| Number of equity refinancing projects | 21 | 17 | 29 | 35 | |
| Stock fund turnover from brokerage operations | RMB1 trillion | 5.17 | 7.14 | 12.93 | 7, 35 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of equity financing projects as lead underwriter | RMB100 million | 940.52 | 381.94 | 1618.78 | 7, 35 |
| Amount of equity refinancing projects as lead underwriter | RMB100 million | 796.78 | 217.7 | 786.78 | 35 |
| Social contribution value per share | 1.64 | 2.15 | 3.15 | 69 | |
| Social contribution value per share (RMB) | RMB | 1.64 | 2.15 | 3.15 | 8 |
| Spending on consumption-driven poverty alleviation (RMB10000) | RMB10000 | 130 | 143.32 | 687.49 | 8 |
| Total charitable giving | RMB10000 | 577.98 | 682.59 | 2996.57 | 69 |
| Total charitable giving (RMB10000) | RMB10000 | 577.98 | 682.59 | 2996.57 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 0.01 |
| NOₓ Emissions | tonnes | 0.03 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 421.39 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 6410.47 |
| Scope 1 GHG Emissions Intensity (By Area) | tCO₂e/m² | 0.01 |
| Scope 2 GHG Emissions Intensity (By Area) | tCO₂e/m² | 0.22 |
| Total GHG Emissions | tCO2e | 6831.86 |
| Total GHG Emissions Intensity (By Area) | tCO₂e/m² | 0.23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Total Hazardous Waste | tonnes | 13.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 114.94 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Gasoline Consumption | liters | 135358.22 |
| Grid Electricity Consumption | kWh | 7286198.66 |
| Natural Gas Consumption | m³ | 25372 |
| Purchased Electricity | kWh | 7286198.66 |
| Total Direct Energy Consumption | m³ | 25372 |
| Total Indirect Energy Consumption | kWh | 7286198.66 |
| Total Purchased Energy | kWh | 7286198.66 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption | tonnes | 31768.75 |
| Water Consumption Intensity (By Revenue) | tonnes/m³ | 0.37 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 2.14 | 1.06 | 3.16 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 5966 | |||
| Number of Employees Aged Above 50 | 500 | |||
| Number of Employees Aged Below 30 | 3528 | |||
| Number of Employees in Hong Kong and Mainland China | 9994 | |||
| Number of Employees in Mainland China | 9821 | |||
| Number of Employees in Overseas | 173 | |||
| Number of Female Employees | 4237 | |||
| Number of Full-time Employees | 9994 | |||
| Number of Male Employees | 5757 | |||
| Number of New Employees | 1478 | |||
| Number of New Employees (Female) | 503 | |||
| Number of New Employees (Male) | 975 | |||
| Number of Total Employees | 9594 | 9420 | 9994 | |
| Percentage of Employees Aged 30-50 | % | 59.68 | ||
| Percentage of Employees Aged Above 50 | % | 5 | ||
| Percentage of Employees Aged Below 30 | % | 35.31 | ||
| Percentage of Employees in Mainland China | % | 98.27 | ||
| Percentage of Employees in Overseas | % | 1.73 | ||
| Percentage of Full-time Employees | % | 100 | ||
| Percentage of New Employees | % | 14.79 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 7.62 |
| Turnover Rate of Employees Aged Below 30 | % | 13.9 |
| Turnover Rate of Employees in Hong Kong | % | 27.91 |
| Turnover Rate of Employees in Macau | % | 27.91 |
| Turnover Rate of Employees in Mainland China | % | 9.34 |
| Turnover Rate of Employees in Overseas | % | 27.91 |
| Turnover Rate of Female Employees | % | 8.31 |
| Turnover Rate of Male Employees | % | 10.87 |
| Turnover Rate of Total Employees | % | 9.78 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 86.5 |
| Percentage of Trained Female Employees | % | 85 |
| Percentage of Trained General Employees | % | 87.1 |
| Percentage of Trained Male Employees | % | 87 |
| Percentage of Trained Middle Management | % | 80 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hours | 47.3 |
| Average Training Hours (General Staff) | hours | 48.5 |
| Average Training Hours (Male) | hours | 46.9 |
| Average Training Hours (Middle Management) | hours | 41.4 |
| Average Training Hours (Senior Management) | hours | 42 |
| Average Training Hours per Employee | hours | 47 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Products and Service Related Complaints | 364 | 390 | 203 | |
| Total Number of Customer Complaints | 364 | 390 | 203 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB10000 | 130 | 143.32 | 687.49 |
| Total Public Welfare Donations | RMB10000 | 577.98 | 682.59 | 2996.57 |