Environmental, Social and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Emission of exhaust gas from production plants | kg | 468 | 170 | 22 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| GHG emissions per employee | tonnes/employee | 2.4 | 2.1 | 22 |
| GHG emissions per floor area | tonnes/m² | 0.04 | 0.03 | 22 |
| Greenhouse gas (GHG) emissions from main operations | tonnes | 5778 | 3852 | 22 |
| Indirect emissions (Scope 2) – purchased electricity | tonnes | 5778 | 3852 | 22 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced in production plants | tonnes | 6 | 2 | 22 |
| Total hazardous waste produced per floor area in production plants | kg/m² | 0.09 | 0.04 | 22 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Paper consumption per employee | kg/employee | 8.9 | 5.1 | 22 |
| Total non-hazardous waste produced from main operations – paper | tonnes | 21 | 10 | 22 |
| Total non-hazardous waste produced from production plants – wood scraps | tonnes | 79 | 78 | 22 |
| Total non-hazardous waste produced per floor area of production plants – wood scraps | kg/m² | 1.2 | 1.6 | 22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Indirect energy consumption in main operations | kWh | 9121770 | 6359148 | 22 |
| Indirect energy consumption per employee | kWh/employee | 3846 | 3384 | 22 |
| Indirect energy consumption per floor area | kWh/m² | 67 | 42 | 22 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Water consumption in main operations | m³ | 42510 | 42300 | 22 |
| Water consumption per employee | m³/employee | 18 | 23 | 22 |
| Water consumption per floor area | m³/m² | 0.31 | 0.28 | 22 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Client satisfaction level | percent | 97% | 11 | |
| Number of client satisfaction questionnaires sent | count | 3772 | 2056 | 11 |
| Number of complaints received in client satisfaction survey | count | 18 | 7 | 11 |
| Number of compliments received in client satisfaction survey | count | 150 | 79 | 11 |
| Number of responses to client satisfaction survey | count | 734 | 300 | 11 |
| Percentage of complaints among responses | percent | 2% | 2% | 11 |
| Percentage of compliments among responses | percent | 20% | 26% | 11 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Percentage of responses to client satisfaction survey | percent | 19.5% | 14.6% | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 468 | 170 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| GHG Emissions from Purchased Electricity | tonnes | 5778 | 3852 |
| Indirect Energy Emissions (Scope 2) | tonnes | 5778 | 3852 |
| Total GHG Emissions | tonnes | 5778 | 3852 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.04 | 0.03 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 2.4 | 2.1 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 6 | 2 |
| Total Hazardous Waste Intensity (By Area) | kg/m² | 0.09 | 0.04 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Paper Waste | tonnes | 21 | 10 |
| Total Non-Hazardous Waste Intensity (By Area) | kg/m² | 1.2 | 1.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Indirect Energy Intensity (By Area) | kWh/m² | 67 | 42 |
| Indirect Energy Intensity (By Employee) | kWh/employee | 3846 | 3384 |
| Total Indirect Energy Consumption | kWh | 9121770 | 6359148 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | m³ | 42510 | 42300 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Number of Customer Complaints | count | 18 | 7 |