2020 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| SO2 emissions (tonnes) | tonnes | 35.93 | 9.28 | 2.75 | 57 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Carbon emission from business travel (10000 tonnes) | 10000 tonnes | 7.1 | 8.19 | 5.76 | 57 |
| Carbon emission from commute (10000 tonnes) | 10000 tonnes | 39.45 | 50.77 | 43.88 | 57 |
| Carbon emission intensity (tCO2e/RMB10000) | tCO2e/RMB10000 | 0.219 | 0.232 | 0.237 | 57 |
| Direct GHG emissions (Scope 1) (million tonnes) | million tonnes | 0.31 | 0.28 | 0.24 | 57 |
| Equivalent to reducing GHG emissions by (10000 tonnes) | 10000 tonnes | 170.6 | 141.5 | 155.1 | 57 |
| Indirect GHG emissions (Scope 2) (million tonnes) | million tonnes | 15.86 | 17.04 | 17.94 | 57 |
| Total CO2 emissions (million tonnes) | million tonnes | 16.17 | 17.32 | 18.18 | 57 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Disposal rate of hazardous waste | % | 92.06 | 58 | |
| Hazardous waste disposed (10000 tonnes) | 10000 tonnes | 2.17 | 2.26 | 57 |
| Hazardous waste intensity | kg/RMB10000 | 0.25 | 0.23 | 58 |
| Hazardous waste produced (10000 tonnes) | 10000 tonnes | 1.89 | 1.78 | 57 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive utilization rate of non-hazardous solid waste (%) | % | 93.93 | 91.32 | 57 | |
| Non-hazardous solid waste intensity (kg/RMB10000) | kg/RMB10000 | 0.96 | 0.82 | 57 | |
| Non-hazardous solid waste produced (10000 tonnes) | 10000 tonnes | 7.14 | 6.32 | 57 | |
| Total amount of materials used for producing devices | tonnes | 9394 | 12396 | 12899 | 58 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016-2020 | Report Pages |
|---|---|---|---|
| CO2 emissions reduced with energy-saving measures during 13th Five-Year Plan | million tonnes | 6.32 | 59 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous solid waste comprehensively utilized (10000 tonnes) | 10000 tonnes | 7.21 | 6.94 | 57 | |
| Paper documents saved due to the whole-process electronic procurement | 10000 copies | appr. 14.1 | appr. 48.0 | appr. 64.5 | 58 |
| Storage capacity of comprehensive utilization of non-hazardous solid waste in previous years (10000 tonnes) | 10000 tonnes | 0.51 | 1.17 | 57 | |
| Storage capacity of non-hazardous solid waste disposed in previous years (10000 tonnes) | 10000 tonnes | 0.58 | 0.61 | 57 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| 4G network coverage of administrative villages | % | 97.8 | 98.1 | >98 | 53 |
| Coal consumption (10000 tonnes) | 10000 tonnes | 0.2 | 0.05 | 0.01 | 57 |
| Coal gas consumption (million m³) | million m³ | 0.05 | 0.08 | 0.07 | 57 |
| Diesel fuel consumption (million liters) | million liters | 14.8 | 13.1 | 16.1 | 57 |
| Gasoline consumption (million liters) | million liters | 112.4 | 101.3 | 83.3 | 57 |
| International transmission bandwidth | G | 39000 | 70855 | 90898 | 48 |
| Internet backbone bandwidth | Tbps | 217 | 302 | 347 | 48 |
| LPG consumption (1000 tonnes) | 1000 tonnes | 2.7 | 2.3 | 1.3 | 57 |
| Natural gas consumption (million m³) | million m³ | 11.2 | 11 | 8.5 | 57 |
| Overall energy consumption per unit of telecom business (kg standard coal/RMB10000) | kg standard coal/RMB10000 | 10 | 6 | 5 | 57 |
| Percentage decrease of overall energy consumption per unit of telecom business (%) | % | 53 | 40 | 18 | 57 |
| Purchased heating costs (RMB million) | RMB million | 123.4 | 157.9 | 153 | 57 |
| Reduction in overall energy consumption per unit of information flow (%) | % | 57 | 43 | 21 | 57 |
| Total electricity consumption (TWh) | TWh | 24.47 | 26.4 | 29.23 | 57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | million tonnes | 35.12 | 36.29 | 38.31 | 58 |
| Water consumption per capita | tonnes | 76 | 80 | 84 | 58 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Electricity saved with energy-saving measures during 13th Five-Year Plan | billion kWh | 9.85 | 59 | |||
| Equivalent to reducing costs by (RMB billion) | RMB billion | 3.77 | 2.16 | 2.53 | 57 | |
| Overall energy consumption per unit of information flow cumulative decline since 2015 | 92.6% | 59 | ||||
| Overall energy consumption per unit of telecom service cumulative decline since 2015 | 86.5% | 59 | ||||
| Total electricity saved (TWh) | TWh | 2.66 | 2.21 | 2.51 | 57 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total packaging material used for terminal device production (tonne/per unit production volume) | 0.00022 | 0.00041 | 0.00049 | 58 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Ethnic minorities as a percentage of total employees | % | 7.03 | 7.07 | 7.15 | 53 | |
| Increase in full-time R&D personnel | 4 times | 59 | ||||
| Number of employees in Hong Kong, Macau, Taiwan and overseas markets | 1941 | 2369 | 50 | |||
| Number of employees in the mainland of China | 454298 | 451963 | 50 | |||
| Number of female employees newly hired | 8397 | 10122 | 7398 | 51 | ||
| Number of full-time employees | 456239 | 454332 | 50 | |||
| Number of jobs created | million | 2.88 | 2.68 | 2.16 | 49 | |
| Number of male employees newly hired | 11862 | 13605 | 11845 | 51 | ||
| Operating revenue | RMB billion | 736.8 | 745.9 | 768.1 | 48 | |
| Percentage of contracted employees who are labor union members | % | 100 | 100 | 100 | 53 | |
| Percentage of dispatched employees who are labor union members | % | 98 | 98 | 98 | 53 | |
| Percentage of employees between 30 and 50 years of age | % | 71.13 | 75.33 | 77.3 | 50 | |
| Percentage of employees over 50 years of age (%) | % | 4.52 | 4.91 | 5.46 | 51 | |
| Percentage of employees under 30 years of age | % | 24.35 | 19.76 | 17.24 | 50 | |
| Percentage of female employees | % | 53.17 | 53.94 | 53.3 | 53 | |
| Percentage of female employees at senior management level | % | 16.45 | 16.4 | 16.55 | 53 | |
| Percentage of general affairs personnel (%) | % | 10.5 | 10.64 | 10.71 | 51 | |
| Percentage of local employees at management level in our Hong Kong subsidiary (%) | % | 71.2 | 66.7 | 63.9 | 55 | |
| Percentage of local employees in our Hong Kong subsidiary (%) | % | 89.5 | 88.5 | 88.1 | 55 | |
| Percentage of management personnel (%) | % | 7.29 | 7.51 | 7.58 | 51 | |
| Percentage of marketing personnel (%) | % | 55.17 | 53.27 | 51.22 | 51 | |
| Percentage of new digital talents | 28% | 59 | ||||
| Percentage of other personnel (%) | % | 1.86 | 1.45 | 1.43 | 51 | |
| Percentage of technical personnel (%) | % | 25.18 | 27.13 | 29.06 | 51 | |
| Total number of employees | 459152 | 456239 | 454332 | 50 | ||
| Total number of newly hired employees | 20259 | 23727 | 19243 | 51 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Domestic employee turnover rate (%) | % | 2.05 | 51 | ||
| Employee turnover (%) | % | 2.21 | 51 | ||
| Female employee turnover rate (%) | % | 3.85 | 3 | 2.07 | 51 |
| Male employee turnover rate (%) | % | 4.1 | 2.75 | 2.37 | 51 |
| Number of female employees dismissed | 888 | 949 | 711 | 51 | |
| Number of male employees dismissed | 429 | 452 | 420 | 51 | |
| Number of resigned female employees | 9411 | 7375 | 5024 | 51 | |
| Number of resigned male employees | 8806 | 5786 | 5020 | 51 | |
| Overseas employee turnover rate (%) | % | 16.75 | 51 | ||
| Total number of dismissed employees | 1317 | 1401 | 1131 | 51 | |
| Total number of resigned employees | 18217 | 13161 | 10044 | 51 | |
| Turnover rate of employees between 30 and 50 years of age (%) | % | 2.7 | 2.07 | 1.5 | 51 |
| Turnover rate of employees over 50 years of age (%) | % | 0.78 | 1.09 | 0.29 | 51 |
| Turnover rate of employees under 30 years of age (%) | % | 7.51 | 7.26 | 6.03 | 51 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | Report Pages |
|---|---|---|---|
| Accident fatality rate per 1000 employees (%) | % | 0.004 | 52 |
| Number of fatalities caused by workplace safety incidents | 2 | 52 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | 31331 | 52 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Employee coverage rate of the free medical examinations we offered (%) | % | 97 | 97 | 97 | 52 | |
| Number of emergency communications service requests met | requests | 25190 | 59 | |||
| Number of emergency support | 4899 | 6800 | 4887 | 54 | ||
| Number of emergency support equipment installed (set-times) | set-times | 36596 | 27755 | 11455 | 54 | |
| Number of emergency vehicles deployed (vehicle-times) | vehicle-times | 8986 | 7931 | 7064 | 54 | |
| Number of safety emergency drills | 1225 | 1230 | 1233 | 52 | ||
| Participation rate in safety emergency drills (%) | % | 86 | 86.3 | 87.1 | 52 | |
| Social safety incident support | 19 | 2 | 2 | 54 | ||
| Total investment in workplace safety (RMB billion) | RMB billion | 2.324 | 2.407 | 2.488 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Cumulative number of principals of rural primary and secondary schools trained | 115782 | 127338 | 128338 | 55 | ||
| Number of developers on Andlink | 76300 | 115900 | 131200 | 49 | ||
| Number of developers on OneNET | 99963 | 148642 | 197582 | 49 | ||
| Number of employees trained | million employees | 8.517 | 59 | |||
| Number of middle-level management trained (person-times) | person-times | 18744 | 22357 | 20923 | 52 | |
| Number of mobile Online University users via mobile phone (10000) | 10000 | 34.5 | 36.8 | 37.8 | 52 | |
| Number of primary and secondary school principals trained in central and western China | people | 50000 | 59 | |||
| Number of senior management trained (person-times) | person-times | 1047 | 1237 | 856 | 52 | |
| Number of training participants (10000 person-times) | 10000 person-times | 182.1 | 182.5 | 148.3 | 52 | |
| Total number of Online University users (10000) | 10000 | 41.6 | 46 | 48.1 | 52 | |
| Training participation rate of female employees (%) | % | 99.8 | 52 | |||
| Training participation rate of general employees (%) | % | 98.6 | 99.4 | 52 | ||
| Training participation rate of male employees (%) | % | 98.9 | 52 | |||
| Training participation rate of middle-level management (%) | % | 95.8 | 98.4 | 52 | ||
| Training participation rate of senior management (%) | % | 98.7 | 99.2 | 52 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average learning hours of Online University users (hours) | hours | 53.6 | 65.3 | 104.3 | 52 |
| Average training hours per employee (hours) | hours | 100.8 | 105.7 | 131.3 | 52 |
| Average training time per general employee (hours) | hours | 100.7 | 105.6 | 130.7 | 52 |
| Average training time per middle-level manager (hours) | hours | 109.5 | 114.2 | 188.6 | 52 |
| Average training time per senior management (hours) | hours | 106 | 107.4 | 107 | 52 |
| Number of general employees trained (10000 person-times) | 10000 person-times | 180.1 | 180.2 | 146.1 | 52 |
| Research and development expenses | RMB million | / | 2843 | 4898 | 49 |
| Training expense per employee (RMB) | RMB | 1892 | 2004 | 1730 | 52 |
| Training hours of female employees (hours) | hours | 125.7 | 52 | ||
| Training hours of male employees (hours) | hours | 137.7 | 52 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Number of 4G base stations | thousand | 241 | 309 | 3275 | 48 | |
| Number of 5G base stations | ten thousand | 39 | 48 | |||
| Number of 5G base stations opened across the country | stations | 390000 | 59 | |||
| Number of GTI industry partners | 176 | 237 | 247 | 49 | ||
| Number of GTI operator members | 134 | 136 | 139 | 49 | ||
| Number of centralized procurement suppliers | 7216 | 12278 | 13133 | 50 | ||
| Number of corporate customers | million | 7.18 | 10.28 | 13.84 | 48 | |
| Number of countries and regions covered by our data roaming services | 239 | 247 | 255 | 48 | ||
| Number of countries and regions with 4G international roaming services | 181 | 191 | 207 | 48 | ||
| Number of countries and regions with 5G international roaming services | 33 | 48 | ||||
| Number of partners of China Mobile 5G Joint Innovation Center | 260 | 509 | 1454 | 49 | ||
| Number of suppliers in Central China | 1911 | 50 | ||||
| Number of suppliers in Eastern China | 4159 | 50 | ||||
| Number of suppliers in Northeast China | 1130 | 50 | ||||
| Number of suppliers in Northern China | 1889 | 50 | ||||
| Number of suppliers in Northwest China | 1053 | 50 | ||||
| Number of suppliers in Southern China | 1542 | 50 | ||||
| Number of suppliers in Southwest China | 1449 | 50 | ||||
| Number of tier 1 centralized procurement suppliers | 480 | 897 | 818 | 50 | ||
| Number of tier 2 centralized procurement suppliers | 6736 | 11930 | 12851 | 50 | ||
| Percentage of tier 1 local suppliers for centralized procurement | % | 100 | 100 | 100 | 50 | |
| Percentage of tier 2 local suppliers for centralized procurement | % | 80.35 | 55.2 | 83.93 | 50 | |
| Total number of administrative villages with broadband service newly launched in the 'Universal Telecommunications Service Project' | 10000 | 3.81 | 4.27 | 5.2 | 53 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of China Mobile's IoT Alliance members | 675 | >1400 | 1664 | 49 | |
| Number of China Mobile's Smart Home Cooperation Alliance members | 165 | 230 | 360 | 49 | |
| Number of assessments of tier 1 centralized procurement suppliers | 2194 | 2268 | 2156 | 50 | |
| Number of e-procurement projects | appr. 10000 | appr. 34000 | appr. 46000 | 58 | |
| Number of onsite supplier assessments conducted | 674 | 1330 | 1107 | 50 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Percentage of confirmed tier 1 suppliers assessed | % | 100 | 100 | 100 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2015 | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average number of spam messages blocked per month (100 million) | 100 million | 3.9 | 4 | 3.6 | 55 | ||
| Number of 4G customers | million | 713 | 758 | 775 | 48 | ||
| Number of 5G package customers | million | 165 | 48 | ||||
| Number of IoT smart connections | million | 551 | 884 | 873 | 48 | ||
| Number of complaints and inquiry cases handled on General Manager Customer Reception Day | 118304 | 126509 | 79336 | 56 | |||
| Number of nuisance calls numbers handled (10000) | 10000 | >26 | >28 | >32 | 55 | ||
| Number of remote rural villages connected to broadband (Telecommunications Universal Service Project) | villages | 52000 | 59 | ||||
| Number of total mobile customers | million | 925 | 950 | 942 | 48 | ||
| Number of users of the innovation and entrepreneurship platform (10000) | 15.6 | 16.1 | 17.1 | 49 | |||
| Number of valid stakeholder survey feedbacks collected | 3372 | 46 | |||||
| Number of wireline broadband customers | million | 157 | 187 | 210 | 48 | ||
| Online sales volume | RMB billion | 478.5 | 563.5 | 525.2 | 58 | ||
| Overall customer satisfaction | 80.86 | 81.99 | 81.36 | 56 | |||
| Percentage of complaints handled | % | 86.19 | 96.3 | 96.35 | 56 | ||
| Total number of mobile customers | customers | 826000000 | 942000000 | 59 | |||
| Year-on-year decrease in international data roaming tariff | % | 45.8 | 32.62 | 28.92 | 48 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of devices connected to OneNET (million) | million | 79.8785 | 160.9277 | 186.2803 | 49 |
| Number of enterprises on Andlink | 500 | 1000 | 1200 | 49 | |
| Number of enterprises on OneNET | 9396 | 11825 | 13917 | 49 | |
| Number of enterprises served by communications capability open platform (10000) | >15 | >44 | >48 | 49 | |
| Number of newly granted patents | 1040 | 1384 | 1659 | 49 | |
| Number of patent applications | 2222 | 2683 | 3497 | 49 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average authentication processes carried out on the mobile authentication platform per day | million times | 667 | 1212 | 1444 | 49 |
| Number of scam caller ID reminders sent (billion) | billion | 4.1 | 2.4 | 3.6 | 55 |
| Number of scam phone numbers handled | 19600 | 10500 | 126065 | 55 | |
| Number of spam messages report handled (10000) | 10000 | 133 | 139 | 85 | 56 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Annual number of targeted covert fraud incidents identified and successfully intervened (10000) | 10000 | 123 | 2322 | 3547 | 55 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of CEO mailbox letters received | letters | 573 | 53 | ||
| Number of anti-fraud SMS scam alerts (billion) | billion | 3.47 | 2.42 | 5 | 55 |
| Number of inter-provincial video conferences organized by the headquarters | 970 | 1184 | 762 | 57 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Employee coverage rate of anti-corruption education activities (%) | % | >90 | >90 | >90 | 54 |
| Number of anti-corruption education activities | 3717 | 4960 | 11951 | 54 | |
| Participants of anti-corruption education and trainings (person-times) | person-times | 759810 | 915527 | 906980 | 54 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Cumulative number of assisted children in poverty who suffered from congenital heart disease | 5358 | 5973 | 6574 | 54 | ||
| Cumulative number of impoverished children to receive free congenital heart disease screenings | 45648 | 54968 | 58607 | 54 | ||
| Cumulative number of multimedia classrooms built | 2302 | 2863 | 3380 | 55 | ||
| Investment in innovation and entrepreneurship support | RMB million | 83.59 | 88.3 | 69.69 | 49 | |
| Number of EMR publicity activities conducted | 635 | 56 | ||||
| Number of Group-level pilot projects for industries | projects | 100 | 59 | |||
| Number of administrative villages covered with wireline broadband service | 10000 | 41.7 | 43.3 | 46.7 | 53 | |
| Number of administrative villages with broadband service newly launched in the 'Universal Telecommunications Service Project' | 10000 | 1.27 | 0.46 | 0.93 | 53 | |
| Number of children in poverty with congenital heart disease helped | children | 3830 | 59 | |||
| Number of cities with NB-IoT | 347 | 347 | 337 | 48 | ||
| Number of counties, townships and villages helped shake off poverty | 1811 | 59 | ||||
| Number of multimedia classrooms built | classrooms | 2120 | 59 | |||
| Number of officials and work team members dispatched for poverty alleviation | people | 4100 | 59 | |||
| Number of projects created from innovation and entrepreneurship events | 2918 | 3183 | 3468 | 49 | ||
| Number of teams participating in 'HeChuang Incubation' | 109 | 128 | 141 | 49 | ||
| Number of teams participating in innovation and entrepreneurship events | 1855 | 2817 | 4112 | 49 | ||
| Public health incident support | 1 | 47 | 54 | |||
| Significant natural disaster support | 266 | 184 | 204 | 54 | ||
| Significant political/economic event support | 4597 | 6658 | 4602 | 54 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2016-2020 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Charity Foundation donations | million RMB | 185.7 | 59 | |||
| Cumulative donation made by China Mobile Charity Foundation (RMB10000) | RMB10000 | 31055 | 35590 | 38840 | 55 | |
| Number of employees covered by EAP | employees | 320000 | 59 | |||
| Number of people participating in 'HeChuang Incubation' | 463 | 517 | 577 | 49 | ||
| Number of person-times of emergency service personnel dispatched | person-times | 1425800 | 59 | |||
| Number of personnel involved in emergency support (person-times) | person-times | 314427 | 259807 | 264102 | 54 | |
| Number of poor people lifted out of poverty | people | 10800000 | 59 | |||
| Number of visitors on General Manager Customer Reception Day | 138301 | 141627 | 85493 | 56 | ||
| Significant accident or catastrophe support | 16 | 16 | 32 | 54 | ||
| Taxation | RMB billion | 35.9 | 35.3 | 34.2 | 48 | |
| Total number of registered employee volunteers (10000) | 10000 | 13.59 | 12.29 | 13.11 | 54 | |
| Total service hours of employee volunteers (10000 hours) | 10000 hours | 56.76 | 61.51 | 94.52 | 54 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| SOâ‚“ Emissions | tonnes | 35.93 | 9.28 | 2.75 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | million tonnes | 0.31 | 0.28 | 0.24 |
| Indirect Energy Emissions (Scope 2) | million tonnes | 15.86 | 17.04 | 17.94 |
| Scope 3 GHG Emissions (Business Travel) | 10000 tonnes | 7.1 | 8.19 | 5.76 |
| Scope 3 GHG Emissions (Employee Commuting) | 10000 tonnes | 39.45 | 50.77 | 43.88 |
| Total GHG Emissions | million tonnes | 16.17 | 17.32 | 18.18 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB10000 | 0.219 | 0.232 | 0.237 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Hazardous Waste Disposed | 10000 tonnes | 2.17 | 2.26 |
| Total Hazardous Waste | 10000 tonnes | 1.89 | 1.78 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.25 | 0.23 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB10000 | 0.96 | 0.82 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2016-2020 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | million tonnes | 6.32 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Disposal rate of hazardous waste | % | 92.06 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | million liters | 14.8 | 13.1 | 16.1 |
| Energy Consumption Intensity (By Revenue) | kg standard coal/RMB10000 | 10 | 6 | 5 |
| Gasoline Consumption | million liters | 112.4 | 101.3 | 83.3 |
| LPG Consumption | 1000 tonnes | 2.7 | 2.3 | 1.3 |
| Natural Gas Consumption | million m³ | 11.2 | 11 | 8.5 |
| Purchased Electricity | TWh | 24.47 | 26.4 | 29.23 |
| Purchased Heating | RMB million | 123.4 | 157.9 | 153 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | million tonnes | 35.12 | 36.29 | 38.31 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | TWh | 2.66 | 2.21 | 2.51 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | tonne/per unit production volume | 0.00022 | 0.00041 | 0.00049 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees in Hong Kong and Mainland China | 456239 | 454332 | ||
| Number of Employees in Mainland China | 454298 | 451963 | ||
| Number of Full-time Employees | 456239 | 454332 | ||
| Number of New Employees | 20259 | 23727 | 19243 | |
| Number of New Employees (Female) | 8397 | 10122 | 7398 | |
| Number of New Employees (Male) | 11862 | 13605 | 11845 | |
| Number of Total Employees | 459152 | 456239 | 454332 | |
| Percentage of Employees Aged 30-50 | % | 71.13 | 75.33 | 77.3 |
| Percentage of Employees Aged Above 50 | % | 4.52 | 4.91 | 5.46 |
| Percentage of Employees Aged Below 30 | % | 24.35 | 19.76 | 17.24 |
| Percentage of Female Employees | % | 53.17 | 53.94 | 53.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.7 | 2.07 | 1.5 |
| Turnover Rate of Employees Aged Above 50 | % | 0.78 | 1.09 | 0.29 |
| Turnover Rate of Employees Aged Below 30 | % | 7.51 | 7.26 | 6.03 |
| Turnover Rate of Employees in Overseas | % | 16.75 | ||
| Turnover Rate of Female Employees | % | 3.85 | 3 | 2.07 |
| Turnover Rate of Male Employees | % | 4.1 | 2.75 | 2.37 |
| Turnover Rate of Total Employees | % | 2.21 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2018 |
|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | 2 | |
| Number of Work-related Fatalities | 2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 31331 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 97 | 97 | 97 |
| Investment in Work Safety | RMB billion | 2.324 | 2.407 | 2.488 |
| Number of Production Safety Emergency Drills | 1225 | 1230 | 1233 | |
| Percentage of Employees Covered by Safety Drills | % | 86 | 86.3 | 87.1 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Employees Trained | % | 98.6 | 99.4 |
| Percentage of Trained Female Employees | % | 99.8 | |
| Percentage of Trained Male Employees | % | 98.9 | |
| Percentage of Trained Middle Management | % | 95.8 | 98.4 |
| Percentage of Trained Senior Management | % | 98.7 | 99.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 125.7 | ||
| Average Training Hours (General Employees) | hours | 100.7 | 105.6 | 130.7 |
| Average Training Hours (Male) | hours | 137.7 | ||
| Average Training Hours (Middle Management) | hours | 109.5 | 114.2 | 188.6 |
| Average Training Hours (Senior Management) | hours | 106 | 107.4 | 107 |
| Average Training Hours per Employee | hours | 100.8 | 105.7 | 131.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Suppliers in Central China | 1911 | |
| Number of Suppliers in East China | 4159 | |
| Number of Suppliers in North China | 1889 | |
| Number of Suppliers in Northeast China | 1130 | |
| Number of Suppliers in Northwest China | 1053 | |
| Number of Suppliers in South China | 1542 | |
| Number of Suppliers in Southwest China | 1449 | |
| Number of Total Suppliers | 13133 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | count | None | None | None |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 86.19 | 96.3 | 96.35 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Patents Applied | 2222 | 2683 | 3497 | |
| Number of Patents Granted | 1040 | 1384 | 1659 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | >90 | >90 | >90 |
| Number of Anti-corruption Training Session | 3717 | 4960 | 11951 | |
| Number of Attendance for Anti-corruption Training | person-times | 759810 | 915527 | 906980 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Registered Volunteers | volunteers | 135900 | 122900 | 131100 |
| Total Public Welfare Donations | RMB | 310550000 | 355900000 | 388400000 |
| Total Volunteer Service Hours | hours | 567600 | 615100 | 945200 |