Sustainability Report 2020

Year: 2020
Published: 2021-04-15
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Carbon emissions saved by Carbon Footprint Challenge campaign tonnes CO2 4940 44
Scope 1 Emissions - Corporate Support Functions and Main Office Buildings tCO2e 5290 7571 43
Scope 1 Emissions - Network Expansion tCO2e 3844 3374 43
Scope 1 Emissions - Properties and Other Business tCO2e 123 126 43
Scope 1 Emissions - Transport Operations tCO2e 36876 29878 43
Scope 1 GHG Emissions in Hong Kong tonnes CO2e 44102 46134 40949 43
Scope 2 Emissions - Corporate Support Functions and Main Office Buildings tCO2e 226390 167097 43
Scope 2 Emissions - Network Expansion tCO2e 13928 10163 43
Scope 2 Emissions - Properties and Other Business tCO2e 1070 750 43
Scope 2 Emissions - Transport Operations tCO2e 1091724 798564 43
Scope 2 GHG Emissions in Hong Kong tonnes CO2e 1262450 1332512 976574 43
Scope 3 Emissions - Corporate Support Functions and Main Office Buildings tCO2e 869 397 43
Scope 3 Emissions - Network Expansion tCO2e 2228 512 43
Scope 3 Emissions - Properties and Other Business tCO2e 623 649 43
Scope 3 Emissions - Transport Operations tCO2e 6444 5732 43
Scope 3 GHG Emissions in Hong Kong tonnes CO2e 15617 10615 7290 43
Total GHG Emissions in Hong Kong tonnes CO2e 1324169 1389261 1024813 43

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2017 2018 2019 2020 2025 Report Pages
Capacity of solar PV system at MTR Headquarters kW 93.24 47
Electricity Consumption in Hong Kong - Properties MWh 387909 400824 376220 44
Electricity Consumption in Hong Kong - Railway Operations - Heavy Rail MWh 1580443 1559734 1484030 44
Electricity Consumption in Hong Kong - Railway Operations - Light Rail and Bus MWh 55099 53341 50461 44
Electricity Consumption in Hong Kong - Railway Operations - Total MWh 1635542 1613073 1534491 44
Electricity Consumption in Hong Kong - Total MWh 2023451 2013899 1910711 44
Electricity Consumption of Heavy Rail Operations - Australia - Metropolitan Rail Service GWh 468.78 445.75 44
Electricity Consumption of Heavy Rail Operations - Australia - Sydney Metro North West Line GWh 87.74 44
Electricity Consumption of Heavy Rail Operations - Hong Kong Operating Network GWh 1559.73 1484.03 44
Electricity Consumption of Heavy Rail Operations - Mainland of China - Shenzhen Metro Line 4 GWh 98.29 101.66 44
Electricity Consumption of Heavy Rail Operations - Sweden - MTRX GWh 19.24 14.56 44
Electricity Consumption of Heavy Rail Operations - Sweden - Stockholm Metro GWh 165.77 168.53 44
Electricity Consumption of Heavy Rail Operations - Sweden - Stockholm Pendeltåg GWh 194.94 201.29 44
Electricity Consumption of Heavy Rail Operations - Total GWh 2580.89 2615.69 44
Electricity Consumption of Heavy Rail Operations - United Kingdom - TfL Rail/Elizabeth line GWh 74.14 112.13 44
Electricity consumed per passenger-kilometre in heavy rail network (compared with 2008 level) percent -21% 42
Electricity consumption in heavy rail network compared to 2018 percent -6.1 45
Electricity consumption per passenger-kilometre increase compared with base year percent 21.2 45
Electricity consumption per passenger-kilometre reduction in heavy rail network (2017) percent 15.1 45
Electricity consumption per passenger-kilometre reduction in heavy rail network (2018) percent 17 45
Electricity consumption worldwide (MTR) GWh 3000 44
New LRVs commenced service on 17 November 2020 LRVs 2 35
New LRVs delivered to Hong Kong as of December 2020 LRVs 10 35
New heavy rail 8-car trains delivered to Hong Kong as of December 2020 trains 11 35
Percentage of Hong Kong operations in total electricity consumption % 80 44
Percentage of property division in total electricity consumption % 20 44
Reduction of electricity consumption in Hong Kong investment property portfolio compared with 2013 as baseline percent 15 46
Reduction of energy used in investment property portfolio compared to target percent 12 46
Solar PV panels installed at MTR Headquarters panels 296 47
Target reduction of total energy consumption in MTR Nordic by 2025 % 15 47

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 2023 Report Pages
Chillers replaced at stations and depots (up to 2020) chillers 92 45
Electricity consumption reduction in Hong Kong heavy rail network in 2020 compared to 2018 % -6.1 39
Energy consumption reduction in MTR Nordic compared to 2018 baseline % 6 47
Energy use in investment property portfolio (compared with 2013 as the base year) percent -12% 42
Fluorescent light tubes at Headquarters replaced by LED lights tubes 10000 47
Fluorescent light tubes at Headquarters replaced by LED lights (percentage) % 20 47
Proportion of chiller replacement works completed (up to 2020) percent 60 45
Traditional downlights in Kowloon Bay Depot canteen replaced by LED lights downlights 400 47

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2017 2018 2019 2020 Report Pages
BEAM Plus Gold (Final Assessment) accreditation for Austin Station Residential Development (The Austin and Grand Austin) accreditation 1 46
BEAM Plus Gold (Final Assessment) accreditation for Long Ping Station (North) Residential Development (The Spectra) accreditation 1 46
BEAM Plus Gold (Final Assessment) accreditation for Nam Cheong Station (Residential) (Cullinan West, Cullinan West II, and Cullinan West III) accreditation 1 46
BEAM Plus Gold (Final Assessment) accreditation for Tsuen Wan West Station (Cityside) Residential Development (PARC CITY) accreditation 1 46
BEAM Plus Gold (Final Assessment) accreditation for Tsuen Wan West Station (Tsuen Wan 6) Residential Development (THE PAVILIA BAY) accreditation 1 46
Hong Kong Business Sustainability Index (HKBSI) - MTR ranking 5 19
Solar panels installed at MTR Headquarters Building panels 296 39
Total BEAM Plus Gold accreditations for investment property portfolio up to 2020 accreditations 5 46

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2020 Report Pages
CDP Climate Change Assessment - Asia average score B 19
CDP Climate Change Assessment - MTR score B 19
Greater Bay Area Business Sustainability Index (GBABSI) - MTR ranking 3 19

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2015 2016 2017 2018 2019 2020 past two financial years Report Pages
Average number of passenger journeys carried by MTR railway networks worldwide every weekday million 8.2 19
Economic Value Retained from Prior Years and Reinvested in 2020 HK$ million 3923 23
Fixed & Variable Annual Payments (KCRC) HK$ million 988 23
Full-time employees in Hong Kong employees 17288 51
Full-time employees in London employees 4414 51
Full-time employees in Melbourne employees 205 51
Full-time employees in Shenzhen employees 5584 51
Full-time employees in Stockholm employees 1171 51
Full-time employees in Sydney employees 1938 51
Full-time female employees in Hong Kong with continuous contracts percent 85.5% 51
Full-time female employees in Hong Kong with renewable contracts percent 14.3% 51
Full-time female employees in Hong Kong with temporary contracts percent 0.2% 51
Full-time male employees in Hong Kong with continuous contracts percent 86.8% 51
Full-time male employees in Hong Kong with renewable contracts percent 12.9% 51
Full-time male employees in Hong Kong with temporary contracts percent 0.3% 51
Gender distribution of full-time employees in Hong Kong, Female percent 21% 51
Gender distribution of full-time employees in Hong Kong, Male percent 79% 51
Gender distribution of full-time employees in London, Female percent 23% 51
Gender distribution of full-time employees in London, Male percent 77% 51
Gender distribution of full-time employees in Melbourne, Female percent 25% 51
Gender distribution of full-time employees in Melbourne, Male percent 75% 51
Gender distribution of full-time employees in Shenzhen, Female percent 23% 51
Gender distribution of full-time employees in Shenzhen, Male percent 77% 51
Gender distribution of full-time employees in Stockholm, Female percent 29% 51
Gender distribution of full-time employees in Stockholm, Male percent 71% 51
Gender distribution of full-time employees in Sydney, Female percent 34% 51
Gender distribution of full-time employees in Sydney, Male percent 66% 51
Metro Trains Melbourne engineering, project management, and IT teams female representation % 22–36 52
Number of Joint Consultative Committees (JCCs) committees 45 53
Number of colleagues recognised for Long Service Awards colleagues 1147 53
Number of employees 50000 4
Number of managers attended Management Communication Meeting (MCM) managers 2200 53
Number of staff representatives in Joint Consultative Committees (JCCs) representatives 1000 53
Ordinary Dividends (HKSAR Government) HK$ million 5700 23
Ordinary Dividends (Other Shareholders) HK$ million 1881 23
Persons with Disabilities Employed in Hong Kong % 1.6 1.7 2 2.4 2.7 3.4 52
Staff Costs (Employees) HK$ million 15138 23
Total female workforce in Hong Kong, full time percent 72% 51
Total female workforce in Hong Kong, part time percent 28% 51
Total full-time employees employees 30567 51
Total male workforce in Hong Kong, full time percent 96% 51
Total male workforce in Hong Kong, part time percent 4% 51

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 Report Pages
Voluntary turnover rate - Hong Kong % 3.4 55
Voluntary turnover rate - MTRX % 9.7 55
Voluntary turnover rate - Melbourne's Metropolitan Rail Services % 4.1 55
Voluntary turnover rate - Shenzhen Metro Line 4 % 74 55
Voluntary turnover rate - Stockholm Metro % 4.1 55
Voluntary turnover rate - Stockholms Pendeltåg % 3.2 55
Voluntary turnover rate - Sydney Metro North West Line % 8.4 55
Voluntary turnover rate - TfL Rail/Elizabeth line % 3.3 55

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2018 2019 2020 Report Pages
Customer and public safety – Fatalities in Hong Kong - Heavy Rail 1 28
Customer and public safety – Fatalities in Hong Kong - Light Rail 1 28
Number of customer and public injuries requiring hospitalisation in Hong Kong - Bus 1 6 2 28
Number of customer and public injuries requiring hospitalisation in Hong Kong - Heavy Rail 83 62 29 28
Number of customer and public injuries requiring hospitalisation in Hong Kong - Light Rail 12 10 2 28
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Bus (Performance) 1.57 9.52 3.99 28
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Bus (Target) 6.88 6.88 6.85 28
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Heavy Rail (Performance) 4.6 3.67 2.51 28
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Heavy Rail (Target) 9.26 8.56 7.6 28
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Light Rail (Performance) 6.69 6.41 1.79 28
Number of injuries requiring hospitalisation per 100 million passenger journeys in Hong Kong - Light Rail (Target) 13.66 13.08 11.67 28

Lost days due to work injury.

Indicator Unit 2018 2019 2020 Report Pages
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Corporate Support Functions 0.74 0.62 0.32 31
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Investment Property 0.03 0.18 0.21 31
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Management Property 0.11 0.18 0.19 31
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Operations Railway 0.26 0.25 0.24 31
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Projects Construction – Network Improvement Projects 0.06 31
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Projects Construction – Railway Extension Projects 0.23 0.26 0.49 31
Lost Time Injuries per 100000 man-hours for Contractors in Hong Kong - Property Development and Investment Projects 0.02 0.05 0.03 31
Lost Time Injuries per 100000 man-hours in Hong Kong - Corporate Support Functions 0.16 0.2 0.04 30
Lost Time Injuries per 100000 man-hours in Hong Kong - Operations Division 0.38 0.65 0.43 30
Lost Time Injuries per 100000 man-hours in Hong Kong - Projects Division 0.16 0.04 30
Lost Time Injuries per 100000 man-hours in Hong Kong - Property Division 0.04 0.16 30

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
Number of work improvement projects submitted by Work Improvement Team (WIT) projects 1000 53

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 Report Pages
Number of colleagues attended SOC webinars colleagues 500 53
Number of colleagues attended team-building workshops at High Speed Rail and Intercity operations colleagues 240 53
Number of trainees who completed SCL Contractors Cooperative Training Scheme trainees 520 66
Number of trainees who underwent SCL Contractors Cooperative Training Scheme trainees 764 66

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2019 2020 Report Pages
Total Staff Training in Hong Kong - Management training man day 15264 14671 7674 54
Total Staff Training in Hong Kong - Operation Training man day 127587 109156 74195 54

Number of suppliers by geographical region.

Indicator Unit 2020 Report Pages
Other Operating Costs (Suppliers & Business Partners) HK$ million 16905 23
Percentage of spending on Cleaning, Security & Clubhouse Services (Property Management) % 30 65
Percentage of spending on General Goods & Services (Transport Operations) % 22 65
Percentage of spending on Goods, Services & Spares (Transport Operations) % 12 65
Percentage of spending on Other Goods & Services (Property Management) % 28 65
Percentage of spending on Works & Maintenance Services (Property Management) % 42 65
Percentage of spending on Works & Maintenance Services (Transport Operations) % 66 65

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
Green bond issuance (largest single-tranche green bond for corporates in Asia-Pacific) USD 1200000000 5

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2020 Report Pages
Face mask production capacity at Siu Ho Wan Depot masks per month 300000 9

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 Report Pages
Revenue from Hong Kong Property Rental and Management Businesses HK$ million 5054 23
Revenue from Hong Kong Station Commercial Businesses HK$ million 3269 23
Revenue from Hong Kong Transport Operations HK$ million 11896 23
Revenue from Mainland of China and International Subsidiaries HK$ million 21428 23
Revenue from Other Businesses HK$ million 1499 23

Description of quality assurance process and recall procedures.

Indicator Unit 2020 Report Pages
ASTM Level 2 protection laboratory tests for MTR face masks passed 9
ISO 14644-1 Class 8 sterilisation certification for face mask production cleanroom certified 9

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
Number of SOC webinars broadcast webinars 6 53

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 Report Pages
Interest & Finance Costs (Lenders) HK$ million 701 23
Whistle-blowing Panel cases evaluated cases 256 20
Whistle-blowing Panel cases not meeting definition of whistle-blowing cases 215 20
Whistle-blowing cases completed investigations cases 32 20
Whistle-blowing cases partially substantiated cases 4 20
Whistle-blowing cases substantiated cases 2 20
Whistle-blowing cases under investigation as of 31 December 2020 cases 9 20
Whistle-blowing cases unsubstantiated cases 26 20

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2020 Report Pages
ISS ESG Corporate Rating - MTR status Prime Status 19

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 Report Pages
Total staff anti-corruption training hours hours 260 20

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 Report Pages
Donation of surgical masks masks 100000 4
Donation to Victorian Bushfire Relief Appeal by Metro Trains Melbourne AUD 220000 58
Donation to Victorian Bushfire Relief Appeal by Metro Trains Melbourne (HKD equivalent) HKD 1310000 58
Donation to non-governmental and charity organisations million HKD 4.3 4
Investment in community programmes by the Corporation million HKD 22 58
MSCI ESG Ratings - MTR rating AAA 19
Number of Certificates of Merit for Outstanding Contribution certificates 12 53
Number of Grand Awards for Outstanding Contribution awards 7 53
Number of MTR School Talk Programme talks conducted talks 13 58
Number of Special Recognition projects for Outstanding Contribution projects 4 53
Number of children selected for Corporation Scholarship Scheme 88 55
Number of nominations for MTR Grand Awards for Outstanding Contribution nominations 50 53
Number of students reached by MTR School Talk Programme students 2700 58
Number of team-building workshops at High Speed Rail and Intercity operations workshops 11 53
Registered users in Carbon Footprint Challenge campaign 53000 44

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 Report Pages
Community grants for bushfire response and recovery by Metro Trains Melbourne AUD 10000 58
Community grants for bushfire response and recovery by Metro Trains Melbourne (HKD equivalent) HKD 59000 58
Maintenance, Renewal and Upgrade Expenditure on Existing Hong Kong Railway System HK$ million 10985 23
Number of volunteering projects by Hong Kong employees projects 64 58
Profit from Hong Kong Property Development HK$ million 6509 23
Sustainable Finance Framework bond issuance billion USD 1.2 4
Taxes (Governments) HK$ million 1258 23
Value of in-kind donations by the Corporation million HKD 20 58
Volunteer hours contributed by Hong Kong employees hours 6344 58

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Direct GHG Emissions (Scope 1) tonnes CO2e 44102 46134 40949
Indirect Energy Emissions (Scope 2) tonnes CO2e 1262450 1332512 976574
Total GHG Emissions tonnes CO2e 1324169 1389261 1024813
Total Other Indirect Energy Emissions (Scope 3) tonnes CO2e 15617 10615 7290

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Percentage of Renewable Energy Consumption percent 100
Purchased Electricity GWh 387909 400824 3000

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2020
Electricity Usage Reduction Percentage Compared to Last Year % -6.1
Energy Consumption Reduction Percentage Compared to Last Year % 6

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit
Total Investment in Ecological Restoration HKD

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020
Number of Employees in Australia employees 2143
Number of Employees in Europe employees 1171
Number of Employees in Hong Kong employees 17288
Number of Employees in Mainland China employees 5584
Number of Employees in Melbourne employees 205
Number of Employees in Stockholm employees 1171
Number of Employees in Sydney employees 1938
Number of Employees in United Kingdom employees 4414
Number of Female Employees employees 6419.07
Number of Full-time Employees employees 30567
Number of Full-time Employees (Female) employees 6419.07
Number of Full-time Employees (Male) employees 24147.93
Number of Male Employees employees 24147.93
Number of Total Employees employees 50000
Percentage of Employees in Australia percent 4.286
Percentage of Employees in Europe percent 2.342
Percentage of Employees in Hong Kong percent 34.576
Percentage of Employees in Mainland China percent 11.168
Percentage of Employees in Melbourne percent 0.41
Percentage of Employees in Stockholm percent 2.342
Percentage of Employees in Sydney percent 3.876
Percentage of Employees in United Kingdom percent 8.828
Percentage of Female Employees percent 21
Percentage of Full-time Employees percent 61.134
Percentage of Full-time Employees (Female) percent 21
Percentage of Full-time Employees (Male) percent 79
Percentage of Male Employees percent 79

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020
Turnover Rate of Employees in Australia % 4.1
Turnover Rate of Employees in Hong Kong % 3.4
Turnover Rate of Employees in Mainland China % 74
Turnover Rate of Employees in Sweden % 3.2
Turnover Rate of Employees in Sydney % 8.4
Turnover Rate of Employees in United Kingdom % 3.3

Lost days due to work injury.

Standard Indicator Unit 2018 2019 2020
Lost Time Injury Frequency Rate (Contractor) per 100000 man-hours 1.4500000000000002 1.54 1.48
Lost Time Injury Frequency Rate (Employees) per 100000 man-hours 0.54 1.05 0.67

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020
Percentage of Employees Trained percent 65.99
Percentage of New Employees Trained percent 68.09

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit
Average Training Hours (Hong Kong Employees) hours
Average Training Hours per Employee hours

Number of suppliers by geographical region.

Standard Indicator Unit 2020
Proportion of Spending on Local Suppliers % 30

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit
Number of Suppliers Participated in Sustainability Risk Assessment suppliers

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2020
Passing Rate of Third-party Accreditation Performed under the Quality Management System percent 100

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2020
Number of Confirmed Incidents of Corruption cases 2

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020
Total Hours of Anti-corruption Training hours 260

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020
Donations to Disaster Relief Contributions to Public Welfare HKD 10000
Number of Volunteer Activities Sessions projects 64
Total In-kind Donations million HKD 20
Total Social Investment HK$ million 22
Total Volunteer Service Hours hours 6344