Environmental, Social and Governance Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Copper (tonnes) | tonnes | 15.57 | 18.67 | 13.53 | 34 |
| Copper (tonnes) Change (2020 vs 2019) | % | -27.53 | 34 | ||
| Nitrogen oxides (NOx) – Direct | kg | 2162 | 2029 | 2003 | 56 |
| Particulate matter (PM) – Direct | kg | 200.49 | 188.3 | 185.85 | 56 |
| Sulfur oxides (SOx) – Direct | kg | 4.19 | 3.84 | 3.87 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions intensity per employee (tonnes CO2-e/employee) | tonnes CO2-e/employee | 22.08 | 21.11 | 21.03 | 56 |
| GHG emissions intensity per million revenue (tonnes CO2-e/HKS million) | tonnes CO2-e/HKS million | 6.91 | 7.11 | 7.13 | 56 |
| GHG emissions – Scope 1 (tonnes CO2-e) | tonnes CO2-e | 8261 | 6494 | 6977 | 56 |
| GHG emissions – Scope 2 (tonnes CO2-e) | tonnes CO2-e | 233299 | 227554 | 222658 | 56 |
| GHG emissions – Scope 3 (tonnes CO2-e) – Paper consumption | tonnes CO2-e | 1150.11 | 1115.6 | 1039.12 | 56 |
| GHG emissions – Scope 3 (tonnes CO2-e) – Water consumption and sewage discharge | tonnes CO2-e | 273.68 | 204.07 | 210.66 | 56 |
| Potential reduction of CO2 emissions per year from replacing 19 old vehicles with 18 Euro 6 vehicles and one electric car | tonnes | 3.69 | 32 | ||
| Total GHG emissions | tonnes CO2-e | 230885 | 30 | ||
| Total GHG emissions (Scope 1+2+3) | tonnes CO2-e | 242984 | 235368 | 230885 | 56 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Construction waste produced | tonnes | 309.84 | 140.25 | 171.8 | 56 |
| Equipment cables (metres) | metres | 137918 | 178134 | 127790 | 56 |
| Solid waste produced | tonnes | 277.25 | 202.55 | 549.8 | 56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Electronic and IT equipment (pieces) | pieces | 52766 | 66227 | 47021 | 56 |
| General waste disposal | tonnes | 689.15 | 30 | ||
| General waste produced | tonnes | 770.13 | 757.73 | 689.15 | 56 |
| Iron and steel (tonnes) | tonnes | 7.37 | 7.71 | 12.7 | 34 |
| Iron and steel (tonnes) Change (2020 vs 2019) | % | 64.72 | 34 | ||
| Other scrap materials (pieces) | pieces | 300201 | 230145 | 191026 | 34 |
| Other scrap materials (pieces) Change (2020 vs 2019) | % | -17.00 | 34 | ||
| Paper (tonnes) Change (2020 vs 2019) | % | -12.31 | 34 | ||
| Paper recycled (tonnes) | tonnes | 156.02 | 129.53 | 113.59 | 57 |
| Scrap materials recycled – Other materials (pieces) | pieces | 300201 | 230145 | 191026 | 57 |
| Scrap materials recycled – SIM cards (pieces) | pieces | 729913 | 57 | ||
| Scrap metals recycled (tonnes) | tonnes | 22.94 | 26.38 | 26.24 | 57 |
| Sim cards (pieces) | pieces | 729913 | N/A | N/A | 34 |
| Sim cards (pieces) Change (2020 vs 2019) | N/A | 34 | |||
| Toner and ink cartridges (pieces) | pieces | 1762 | 1808 | 1454 | 34 |
| Toner and ink cartridges (pieces) Change (2020 vs 2019) | % | -19.58 | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Toner and ink cartridges recycled (pieces) | pieces | 1762 | 1808 | 1454 | 57 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Diesel fuel – standby emergency generators (L) | L | 54309 | 49260 | 73847 | 57 |
| Diesel fuel – vehicle fleet (L) | L | 221536 | 206343 | 212162 | 57 |
| Electricity (kWh) | kWh | 381123439 | 370219537 | 361154071 | 57 |
| Electricity consumption | kWh | 361154071 | 30 | ||
| Electricity intensity per employees (GJ/employee) | GJ/employee | 124.69 | 119.55 | 118.41 | 57 |
| Electricity intensity per million revenue (GJ/HK$ million) | GJ/HK$ million | 38.99 | 40.26 | 40.14 | 57 |
| Energy intensity per employees (GJ/employee) | GJ/employee | 125.73 | 120.5 | 119.45 | 57 |
| Energy intensity per million revenue (GJ/HK$ million) | GJ/HK$ million | 39.32 | 40.58 | 40.49 | 57 |
| Petrol fuel – vehicle fleet (L) | L | 42312 | 35407 | 30612 | 57 |
| Total energy consumption (GJ) | GJ | 1383503 | 1343280 | 1311591 | 57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (m³) | m³ | 439999 | 327559 | 337600 | 57 |
| Water intensity per employee (m³/employee) | m³/employee | 39.99 | 29.38 | 30.75 | 57 |
| Water intensity per million revenue (m³/HK$ million) | m³/HK$ million | 12.5 | 9.9 | 10.42 | 57 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Electricity consumption reduction | GWh | 99 | 32 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Paper (tonnes) | tonnes | 156.02 | 129.53 | 113.59 | 34 |
| Shopping bags (tonnes) | tonnes | 20.25 | 15.97 | 18.6 | 57 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of sheets of paper saved by encouraging e-billing | sheets | 42000000 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Leadership roles held by female colleagues | percent | 30.61 | 29 |
| Number of employees with disability | persons | 6 | 29 |
| Number of nationalities represented in staff | nationalities | 60+ | 29 |
| Total employees by employment type - Below middle management Female | percent | 35.39 | 29 |
| Total employees by employment type - Below middle management Male | percent | 36.02 | 29 |
| Total employees by employment type - Middle management Female | percent | 7.88 | 29 |
| Total employees by employment type - Middle management Male | percent | 16.78 | 29 |
| Total employees by employment type - Senior management Female | percent | 1.2 | 29 |
| Total employees by employment type - Senior management Male | percent | 2.73 | 29 |
| Total number of staff | persons | 16396 | 29 |
| Total number of workforce by age group - 30–50 | percent | 53.82 | 29 |
| Total number of workforce by age group - <30 | percent | 30.79 | 29 |
| Total number of workforce by age group - >50 | percent | 15.39 | 29 |
| Total number of workforce by gender - Female | percent | 44.47 | 29 |
| Total number of workforce by gender - Male | percent | 55.53 | 29 |
| Total number of workforce by geographical location - Hong Kong | percent | 69.14 | 29 |
| Total number of workforce by geographical location - Mainland China | percent | 27 | 29 |
| Total number of workforce by geographical location - Others | percent | 2.94 | 29 |
| Total number of workforce by geographical location - The Philippines | percent | 0.02 | 29 |
| Total number of workforce by geographical location - United States | percent | 0.89 | 29 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| No. of lost days due to work injury | days | 2066 | 1725 | 2255 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of health and safety-related training sessions provided | sessions | 530 | 26 |
| Number of training sessions provided | sessions | 1924 | 26 |
| Percentage of employees trained by employee category: Below middle management | 64.2% | 26 | |
| Percentage of employees trained by employee category: Middle management | 31.7% | 26 | |
| Percentage of employees trained by employee category: Senior management | 4.1% | 26 | |
| Percentage of employees trained by gender: Female | 29.7% | 26 | |
| Percentage of employees trained by gender: Male | 70.3% | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NETVIGATOR Network stability | % | 99.993 | 45 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NETVIGATOR Service restoration | % | 99.853 | 45 |
| csl Network reliability | % | 100 | 45 |
| csl Service restoration | % | 100 | 45 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Percentage of Fixed-line, eye, IDD customers using e-billing | 55% | 32 | |
| Percentage of Mobile customers using e-billing | 97% | 32 | |
| Percentage of NETVIGATOR customers using e-billing | 98% | 32 | |
| Percentage of Now TV customers using e-billing | 85% | 32 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Ongoing community service programs in 2020 | 14 | 37 | |
| Special community service programs in 2020 | 6 | 37 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Active volunteers in 2020 | 351 | 37 | |
| Monetary donations and in-kind sponsorships for charitable causes in 2020 | HK$24.5M+ | 37 | |
| Number of partnering NGOs and academic institutes in 2020 | 180+ | 37 | |
| Volunteer hours in 2020 | hours | 3328 | 37 |
| Volunteer leave days granted in 2020 | days | 108 | 37 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 200.49 | 188.3 | 185.85 |
| NOₓ Emissions | kg | 2162 | 2029 | 2003 |
| SOₓ Emissions | kg | 4.19 | 3.84 | 3.87 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2-e | 8261 | 6494 | 6977 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2-e | 233299 | 227554 | 222658 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tonnes CO2-e | 1150.11 | 1115.6 | 1039.12 |
| Total GHG Emissions | tonnes CO2-e | 242984 | 235368 | 230885 |
| Total GHG Emissions Intensity (By Employee) | tonnes CO2-e/employee | 22.08 | 21.11 | 21.03 |
| Total GHG Emissions Intensity (By Revenue) | tonnes CO2-e/HKS million | 6.91 | 7.11 | 7.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Hazardous Waste (Equipment Cables Metres) | metres | 137918 | 178134 | 127790 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 309.84 | 140.25 | 171.8 |
| Non-Hazardous Waste (Electronic Waste) | pieces | 52766 | 66227 | 47021 |
| Non-Hazardous Waste Disposed | tonnes | 770.13 | 757.73 | 689.15 |
| Non-Hazardous Waste Recycled | tonnes | 156.02 | 129.53 | 113.59 |
| Paper Waste | tonnes | 156.02 | 129.53 | 113.59 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 275845 | 255603 | 286009 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 125.73 | 120.5 | 119.45 |
| Energy Consumption Intensity (By Revenue) | GJ/HK$ million | 39.32 | 40.58 | 40.49 |
| Gasoline Consumption | L | 42312 | 35407 | 30612 |
| Grid Electricity Consumption | kWh | 381123439 | 370219537 | 361154071 |
| Purchased Electricity | kWh | 381123439 | 370219537 | 361154071 |
| Purchased Electricity Intensity (By Employee) | GJ/employee | 124.69 | 119.55 | 118.41 |
| Purchased Electricity Intensity (By Revenue) | GJ/HK$ million | 38.99 | 40.26 | 40.14 |
| Total Energy Consumption | GJ | 1383503 | 1343280 | 1311591 |
| Total Non-Renewable Fuel Consumption | L | 318157 | 291010 | 316621 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Water Consumption | m³ | 439999 | 327559 | 337600 |
| Water Consumption Intensity (By Revenue) | m³/HK$ million | 12.5 | 9.9 | 10.42 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GWh | 99 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 20.25 | 15.97 | 18.6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 8822 |
| Number of Employees Aged Above 50 | persons | 2527 |
| Number of Employees Aged Below 30 | persons | 5056 |
| Number of Total Employees | persons | 16396 |
| Percentage of Employees Aged 30-50 | percent | 53.82 |
| Percentage of Employees Aged Above 50 | percent | 15.39 |
| Percentage of Employees Aged Below 30 | percent | 30.79 |
| Percentage of Employees in Hong Kong | percent | 69.14 |
| Percentage of Employees in Mainland China | percent | 27 |
| Percentage of Employees in United States | percent | 0.89 |
| Percentage of Female Employees | percent | 44.47 |
| Percentage of Male Employees | percent | 55.53 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2066 | 1725 | 2255 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Trained Female Employees | % | 29.7 |
| Percentage of Trained General Employees | % | 64.2 |
| Percentage of Trained Male Employees | % | 70.3 |
| Percentage of Trained Middle Management | % | 31.7 |
| Percentage of Trained Senior Management | % | 4.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Hong Kong | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 99.993 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 351 | |
| Total Public Welfare Donations | million HKD | 24.5 |
| Total Social Investment | million HKD | 24.5 |
| Total Volunteer Service Hours | hours | 3328 |