2020 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | CO2 equivalent (t) | 331 | 287 | 46 |
| Greenhouse gas emissions per unit area | CO2 equivalent (t) / m2 | 0.15 | 0.14 | 46 |
| Indirect GHG emissions (Scope 2) | CO2 equivalent (t) | 9182 | 8701 | 46 |
| Total GHG emissions (Scope 1 and Scope 2) | CO2 equivalent (t) | 9513 | 8988 | 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Toner cartridge | 1063 | 1369 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Food waste | t | 258 | 413 | 46 |
| Household waste | t | 328 | 699 | 46 |
| Number of eliminated old cars | 19 | 1 | 47 | |
| Waste office paper | t | 30 | 38 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | L | 685 | 47 | |
| Diesel consumption per unit area | L/m² | 0.01 | 47 | |
| Electricity consumption per unit area | MWh/m² | 0.18 | 0.18 | 47 |
| Gasoline consumption | L | 39521 | 30453 | 47 |
| Gasoline consumption per unit area | L/m² | 0.63 | 0.48 | 47 |
| Mileage of company cars | km | 204236 | 188748 | 47 |
| Natural gas consumption | m³ | 114228 | 104193 | 47 |
| Natural gas consumption per unit area | m³/m² | 1.82 | 1.66 | 47 |
| Power consumption | MWh | 11282 | 11456 | 47 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total circulating water consumption | t | 670 | 660 | 47 |
| Water consumption | t | 37845 | 36457 | 47 |
| Water consumption per unit area | t/m² | 0.6 | 0.58 | 47 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Labor contract signing rate | % | 100 | 45 | |
| Number of disabled employees | Person | 37 | 45 | |
| Number of employees aged 35 and below | Person | 4975 | 4808 | 45 |
| Number of employees aged 56 and above | Person | 218 | 191 | 45 |
| Number of employees below bachelor's degree | Person | 918 | 773 | 45 |
| Number of employees between 36–55 | Person | 4543 | 4628 | 45 |
| Number of employees from Hong Kong, Macao and Taiwan | Person | 198 | 45 | |
| Number of employees from ethnic groups | Person | 373 | 370 | 45 |
| Number of employees in China | Person | 9365 | 9362 | 45 |
| Number of employees out of China | Person | 371 | 265 | 45 |
| Number of employees with a bachelor's degree | Person | 5778 | 5641 | 45 |
| Number of employees with a master's degree or higher | Person | 3040 | 3213 | 45 |
| Number of female employees | Person | 4533 | 4421 | 45 |
| Number of male employees | Person | 5203 | 5206 | 45 |
| Number of new female employees | Person | 404 | 45 | |
| Number of new male employees | Person | 648 | 45 | |
| Percentage of grass roots employees | Person | 8222 | 8209 | 45 |
| Percentage of middle management | Person | 1451 | 1358 | 45 |
| Percentage of senior management | Person | 63 | 60 | 45 |
| Total assets | RMB 100 million | 3885.37 | 4911.24 | 45 |
| Total number of employees | Person | 9736 | 9627 | 45 |
| Total number of foreign employees | Person | 7 | 45 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total Turnover rate | % | 5.74 | 7.92 | 45 |
| Turnover rate of employees aged 35 and below | % | 3.35 | 9.38 | 45 |
| Turnover rate of employees aged 56 and above | % | 0.26 | 16.75 | 45 |
| Turnover rate of employees between 36–55 | % | 2.31 | 6.03 | 45 |
| Turnover rate of female employees | % | 7.69 | 45 | |
| Turnover rate of inboard employees | % | 7.25 | 45 | |
| Turnover rate of male employees | % | 8.11 | 45 | |
| Turnover rate of outboard employees | % | 31.32 | 45 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | Day | 164 | 45 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Employee physical examination coverage | % | 100 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Female employee training rate | % | 100 | 100 | 46 |
| Male employee training rate | % | 100 | 100 | 46 |
| Middle management training rate | % | 100 | 100 | 46 |
| Number of offline training sessions | 411 | 46 | ||
| Number of online trainees | Person-time | 48500 | 46 | |
| Number of online training sessions | 530 | 46 | ||
| Number of trainees | Person-time | 64412 | 46 | |
| Percentage of video conferences in total conferences | % | 63 | 47 | |
| Primary-level employee training rate | % | 100 | 100 | 46 |
| Senior management training rate | % | 100 | 100 | 46 |
| The amount invested in vocational skills training | RMB 10 thousand | 30 | 30 | 46 |
| The amount of people who have received vocational skills training | Person-time | 998 | 2269 | 46 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Employee training expenses | RMB 10 thousand | 2049.96 | 482.36 | 46 |
| Every training hours/employee | Hour | 30.9 | 84 | 46 |
| Female employee training hours | Hour | 391272 | 46 | |
| Female employees training (average hours) | Hour | 88 | 46 | |
| Male employee training hours | Hour | 420292 | 46 | |
| Male employees training (average hours) | Hour | 81 | 46 | |
| Middle management training (average hours) | Hour | 31 | 46 | |
| Middle management training hours | Hour | 42216 | 46 | |
| Number of employee training sessions | 1101 | 941 | 46 | |
| Number of trainees by way of training (Person-time) | Person-time | 15912 | 46 | |
| Primary-level employee training hours | Hour | 766815 | 46 | |
| Primary-level employees training (average hours) | Hour | 93 | 46 | |
| Senior management training (average hours) | Hour | 40 | 46 | |
| Senior management training hours | Hour | 2534 | 46 | |
| Training hours | Hour | 811564 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Complaint solving ratio | % | 100 | 100 | 46 |
| Number of complaints | 246 | 85 | 46 | |
| Number of video conferences | 4000 | 3261 | 47 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Weighted average return on equity | % | 7.41 | 9.05 | 45 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Basic earnings per share | RMB | 0.24 | 0.31 | 45 |
| The number of projects for poverty alleviation through industrial development | 4 | 5 | 46 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| The amount invested in helping the poor students | RMB 10 thousand | 51 | 6.48 | 46 |
| The amount invested in improving educational resources in poor areas | RMB 10 thousand | 514.75 | 795 | 46 |
| The amount invested in left-behind children, women and the elderly | RMB 10 thousand | 390 | 46 | |
| The amount invested in medical and health resources in poverty-stricken areas | RMB 10 thousand | 51.38 | 142.43 | 46 |
| The amount invested in projects for poverty alleviation through industrial development | RMB 10 thousand | 1812.94 | 380 | 46 |
| The amount invested in targeted poverty alleviation programs | RMB 10 thousand | 2331.39 | 3083.3 | 46 |
| The number of poor students funded | 305 | 365 | 46 | |
| Total funds for targeted poverty alleviation | RMB 10 thousand | 4791.46 | 4885.53 | 46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | CO2 equivalent (t) | 331 | 287 |
| Indirect Energy Emissions (Scope 2) | CO2 equivalent (t) | 9182 | 8701 |
| Total GHG Emissions | CO2 equivalent (t) | 9513 | 8988 |
| Total GHG Emissions Intensity (By Area) | CO2 equivalent (t) / m2 | 0.15 | 0.14 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Hazardous Waste (Office) | pieces | 1063 | 1369 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | t | 328 | 699 |
| Non-Hazardous Waste (Kitchen Waste) | t | 258 | 413 |
| Non-Hazardous Waste (Office Waste) | t | 30 | 38 |
| Paper Waste | t | 30 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Diesel Fuel Consumption | L/m² | 0.01 | |
| Gasoline Consumption | L/m² | 0.63 | 30453 |
| Natural Gas Consumption | m³ | 1.82 | 104193 |
| Purchased Electricity | MWh | 11282 | 11456 |
| Purchased Electricity Intensity (By Area) | MWh/m² | 0.18 | 0.18 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | t | 37845 | 36457 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 5778 | 5641 |
| Number of Below Junior College Employees | Person | 918 | 773 |
| Number of Employees Aged Above 50 | Person | 218 | 191 |
| Number of Employees in Mainland China | Person | 9365 | 9362 |
| Number of Employees in Overseas | Person | 371 | 265 |
| Number of Female Employees | Person | 4533 | 4421 |
| Number of Junior Management Employees | Person | 8222 | 8209 |
| Number of Male Employees | Person | 5203 | 5206 |
| Number of Master's Degree Employees | Person | 3040 | 3213 |
| Number of Middle Management Employees | Person | 1451 | 1358 |
| Number of New Employees (Female) | Person | 404 | |
| Number of New Employees (Male) | Person | 648 | |
| Number of Senior Management Employees | Person | 63 | 60 |
| Number of Total Employees | Person | 9736 | 9627 |
| Percentage of Female Employees | % | 46.53 | 45.92 |
| Percentage of Male Employees | % | 53.47 | 54.08 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Turnover Rate of Female Employees | % | 7.69 | |
| Turnover Rate of Male Employees | % | 8.11 | |
| Turnover Rate of Total Employees | % | 5.74 | 7.92 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 164 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Health Check Coverage for Employees | % | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
| Total Cost of Training | RMB 10 thousand | 30 | 30 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 88 | |
| Average Training Hours (General Staff) | Hour | 93 | |
| Average Training Hours (Male) | Hour | 81 | |
| Average Training Hours (Middle Management) | Hour | 31 | |
| Average Training Hours (Senior Management) | Hour | 40 | |
| Average Training Hours per Employee | Hour | 30.9 | 84 |
| Total Training Hours | Hour | 811564 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Complaint Growth Rate | % | -65.45 | |
| Complaints Handling Rate | % | 100 | 100 |
| Total Number of Customer Complaints | 246 | 85 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Investment in Education Donation | RMB 10 thousand | 514.75 | 795 |
| Investment in Elderly Care Services | RMB 10 thousand | 390 | |
| Investment in Targeted Poverty Alleviation | RMB 10 thousand | 4791.46 | 4885.53 |