Announcement - Corporate Social Responsibility Report of Bank of China Limited for 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Direct greenhouse gas emissions (Head Office and Beijing institutions) | tons | 2081 | 2054 | 2245 | 173 |
| Greenhouse gas emissions (Head Office and Beijing institutions) | tons | 78568 | 75804 | 75819 | 173 |
| Indirect greenhouse gas emissions (Head Office and Beijing institutions) | tons | 76488 | 73759 | 73574 | 173 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | Report Pages |
|---|---|---|---|---|
| Total discharge of hazardous waste (Head Office and Beijing institutions) | tons | 3.87 | 5.1 | 173 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Envelopes reduced (BOC Macau Branch) | envelopes | 186000 | 122 | ||
| Invalid paper saved every month (BOC Macau Branch) | % | 50 | 122 | ||
| Office paper used (tons) | tons | 48 | 59.74 | 53.4 | 172 |
| Reduction in domestic waste output compared to 2019 | % | -5.9 | 125 | ||
| Sheets of paper reduced (BOC Macau Branch) | sheets | 242000 | 122 | ||
| Total discharge of non-hazardous waste (Head Office and Beijing institutions) | tons | 286 | 1127 | 1064 | 173 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Paper saved (tons) | tons | 4.8 | -11.74 | 6.34 | 172 |
| Paper saved by electronic bills | sheets of paper | 257000000 | 121 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Balance of green credit in the Chinese mainland denominated (RMB1 million) | RMB1 million | 896798 | 172 | ||
| Coverage ratio of intelligent counters at outlets (%) | % | 100 | 100 | 170 | |
| Diesel oil consumption (liters) | liters | 8708 | 21758 | 14580 | 172 |
| Electric power consumption by the Data Centre (MWh) | MWh | 107910 | 172 | ||
| Electrical power consumption (MWh) | MWh | 126635 | 122118 | 121812 | 172 |
| Gasoline consumption (liters) | liters | 44843 | 44228 | 36514 | 172 |
| Natural gas consumption (m³) | m³ | 962409 | 918709 | 1020035 | 172 |
| Total quantity of heat purchased (GJ) | GJ | 85008 | 55114 | 56349 | 172 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total cycling use of water (Head Office and Beijing institutions) | m³ | 74687 | 74918 | 66188 | 173 |
| Total water consumption (Head Office and Beijing institutions) | m³ | 401581 | 390134 | 336100 | 173 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average PUE of the Data Centre | 1.85 | 172 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Reduction in number of sheets and envelopes from mailed bills per month (BOC Macau Branch) | % | more than 62 | 122 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Credit extended to winter sports projects of Beijing 2022 Olympic Winter Games | RMB100 million | 259 | 171 | ||
| Credit in support of countries and regions along the Belt and Road | USD100 million | 1851 | 171 | ||
| Number of intelligent counters | 26044 | 30425 | 31960 | 170 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|---|
| Amount of pension funds in the Bank’s custody | RMB100 million | 1017.92 | 179 | |||
| Amount of pension funds under custody | RMB100 million | 5928.72 | 179 | |||
| Average attendance rate of Board of Directors | % | 94 | 166 | |||
| Average board tenure | years | 2 | 163 | |||
| Board of Directors meetings held | meetings | 17 | 166 | |||
| Coverage of social insurance schemes (%) | % | 100 | 100 | 100 | 175 | |
| Execution of employment contracts | % | 100 | 100 | 100 | 174 | |
| Execution of employment contracts (%) | % | 100 | 100 | 100 | 175 | |
| Income tax expense (RMB million) | RMB million | 37208 | 48754 | 41282 | 169 | |
| Independent directors | 6 | 164 | ||||
| New credit for countries along the Belt and Road | USD100 million | 241 | 171 | |||
| Number of board members | 15 | 163 | ||||
| Number of directors with Doctor degree | 8 | 163 | ||||
| Number of directors with Master degree | 7 | 163 | ||||
| Number of directors with economy expertise | 8 | 163 | ||||
| Number of directors with finance expertise | 13 | 163 | ||||
| Number of directors with other expertise | 6 | 163 | ||||
| Number of employees | 310119 | 309384 | 309084 | 174 | ||
| Number of employees aged 30 and below | 73355 | 174 | ||||
| Number of employees aged 31–50 | 189454 | 174 | ||||
| Number of employees aged above 50 | 46275 | 174 | ||||
| Number of employees in Hong Kong, Macao and Taiwan | 18047 | 19205 | 19495 | 174 | ||
| Number of employees in the mainland of China | 285797 | 284044 | 283312 | 174 | ||
| Number of expatriates | 1391 | 1877 | 1956 | 174 | ||
| Number of female directors | 3 | 163 | ||||
| Number of female employees | 177338 | 177215 | 177168 | 174 | ||
| Number of independent directors | 6 | 163 | ||||
| Number of interns | 517 | 175 | ||||
| Number of local employees at overseas institutions | 22931 | 23463 | 24370 | 174 | ||
| Number of male employees | 132781 | 132169 | 131916 | 174 | ||
| Number of minority employees | 12899 | 12843 | 13073 | 174 | ||
| Number of new employees of the year | 10685 | 10289 | 11468 | 174 | ||
| Number of non-executive directors | 5 | 163 | ||||
| Number of posts offered in global campus recruitment | 10000 | 46 | ||||
| Number of small and micro enterprises to which the Bank granted loans | 497300 | 171 | ||||
| Percentage of female employees (%) | % | 57.18 | 57.28 | 57.32 | 175 | |
| Percentage of female mid-to-senior-level managers (%) | % | 33.24 | 175 | |||
| Percentage of male mid-to-senior-level managers (%) | % | 66.76 | 175 | |||
| Return on average equity (%) | % | 12.06 | 11.45 | 10.61 | 169 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of employees of campus recruitment | 9218 | 175 | ||
| Number of employees of social recruitment | 1005 | 175 | ||
| Recruitment scale increase compared with last year | % | 15 | 46 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of occupational injury cases involving employees of the Head Office | 7 | 175 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of employees receiving physical examination in the Head Office | 4019 | 4179 | 4144 | 175 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of average monthly active users on the BOC University platform | 137331 | 177 | |||
| Number of courses provided on the BOC University platform | 14463 | 177 | |||
| Number of female employees participating in training | 174054 | 177 | |||
| Number of male employees participating in training | 127438 | 177 | |||
| Number of mid-level management personnel participating in training | 321541 | 177 | |||
| Number of non-management employees participating in training | 2161168 | 177 | |||
| Number of registered users on the BOC University platform | 314411 | 177 | |||
| Number of senior management personnel participating in training | 15948 | 177 | |||
| Number of video meetings held | 4378 | 2655 | 2377 | 172 | |
| Percentage of employees trained (%) | % | 95.89 | 177 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average length of employee training (hours) | hours | 59.35 | 177 |
| Average length of female employee training (hours) | hours | 62.1 | 177 |
| Average length of learning on the BOC University platform (hours) | hours | 40.63 | 177 |
| Average length of male employee training (hours) | hours | 55.6 | 177 |
| Average length of training participated by non-management employees (hours) | hours | 58.8 | 177 |
| Average length of training participated by the mid-level management (hours) | hours | 87.92 | 177 |
| Average length of training participated by the senior management (hours) | hours | 51.24 | 177 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Agricultural products purchased from poverty-stricken areas | million RMB | 110 | 6 | ||
| Balance of agriculture-related loans | RMB100 million | 15185 | 171 | ||
| Balance of government-sponsored student loans | RMB million | 2698 | 2365 | 2191 | 179 |
| Balance of government-subsidised housing loans | RMB100 million | 1514.45 | 171 | ||
| Balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements | RMB100 million | 611661.62 | 171 | ||
| Balance of loans for private enterprises | RMB1 trillion | 1.76 | 171 | ||
| Balance of loans for small and medium-sized enterprises (SMEs) | RMB100 million | 37417.55 | 171 | ||
| Balance of loans for small and micro enterprises | RMB100 million | 19131.77 | 171 | ||
| Balance of loans for small and micro enterprises as proportions of the total balance of all loans of the Bank | % | 16.77 | 171 | ||
| Balance of loans in support of strategic emerging industries | RMB100 million | 2222.43 | 171 | ||
| Balance of loans in support of the marine economy | RMB100 million | 553 | 171 | ||
| Balance of personal business start-up loans | RMB100 million | 22.73 | 171 | ||
| Balance of poverty alleviation loans | RMB100 million, billion RMB | 148.491 | 6, 179 | ||
| Budget amount involved in centralised procurements | RMB100 million | 249.25 | 312.88 | 288.15 | 168 |
| Growth rate of loans for SMEs | % | 11.09 | 171 | ||
| Growth rate of loans for small and micro enterprises | % | 21.43 | 171 | ||
| Growth rate of small and micro enterprises to which the Bank granted loans | % | 10.19 | 171 | ||
| Growth rate of the balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements | % | 48.12 | 171 | ||
| Loan principal temporarily deferred through extension, loan renewal and other means | billion RMB | 140 | 6 | ||
| Loans newly extended to a variety of transportation fields | RMB100 million | 3253 | 171 | ||
| Number of countries and regions receiving anti-pandemic materials | 57 | 6 | |||
| Number of county-level outlets | 3004 | 3016 | 2981 | 170 | |
| Number of micro, small and medium-sized enterprises involved in pandemic-related loan deferment | 23000 | 6 | |||
| Number of operating outlets in the mainland | 10726 | 10652 | 10487 | 170 | |
| Number of outlets in national-level poverty-stricken counties | 288 | 309 | 320 | 170 | |
| Number of suppliers of the Head Office | — | — | 1082 | 168 | |
| Total assets (RMB million) | RMB million | 21267275 | 22769744 | 24402659 | 169 |
| Year-on-year increase in balance of poverty alleviation loans | 26.61% | 6 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Total number of centralised procurement projects | 14227 | 15095 | 12995 | 168 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Costs of bill mailing reduced | RMB100 million | 3.08 | 3.66 | 4.19 | 170 |
| Customer opinions adopted after analysis and evaluation | 423 | 88 | |||
| Customer opinions implemented | 96 | 88 | |||
| Electronic reconciliation rate (%) | % | 95.97 | 96.64 | 97.8 | 170 |
| Electronic reconciliation rate of the whole bank | % | 97.8 | 121 | ||
| Electronic signing rate of existing consolidated bills (BOC Macau Branch) | % | 48 | 85 | 122 | |
| External customer satisfaction | % | 93.1 | 88 | ||
| Growth rate of the transaction amount through mobile banking (year-on-year) (%) | % | 14.14 | 170 | ||
| Increase in external customer satisfaction compared to last year | percentage points | 1.5 | 88 | ||
| Number of ATMs | 41723 | 37331 | 33314 | 170 | |
| Number of intelligent outlets | 10660 | 10652 | 10487 | 170 | |
| Number of mobile banking customers (in 10000) | 10000 | 14531 | 18082 | 21055 | 170 |
| Number of personal accounts of enterprise annuities under the Bank’s management | in 10000 | 341.36 | 179 | ||
| Rate of counters substituted by scenarios (%) | % | 96.13 | 96.24 | 170 | |
| Total customer opinions collected through customer service, branches and other channels | 661 | 88 | |||
| Total profit before income tax (RMB million) | RMB million | 229643 | 250645 | 246378 | 169 |
| Transaction amount through mobile banking | RMB1 trillion | 32.28 | 170 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Bill printing cost decrease (BOC Macau Branch) | % | 54 | 122 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio (%) | % | 14.97 | 15.59 | 16.22 | 169 |
| Capital and reserves attributable to equity holders of the Bank (RMB million) | RMB million | 1612980 | 1851701 | 2038419 | 169 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of proposals reviewed by Board of Directors | proposals | 87 | 166 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of anti-counterfeit money education events | in 10000 | 5600 | 179 |
| Number of anti-counterfeit money materials distributed | 10000 copies | 244 | 179 |
| Number of executive directors | 4 | 163 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Cumulative number of financial education events for the public | 22211 | 179 | |
| New loans granted to small and micro enterprises | RMB100 million | 16417.86 | 171 |
| Number of beneficiaries of personal business start-up loans | 18119 | 171 | |
| Number of customers receiving anti-counterfeit money education | in 10000 | 212 | 179 |
| Number of people receiving financial education | in 10000 | 9997 | 179 |
| Number of targeted poor villages provided with assistance | 1034 | 6 | |
| Preferential loans granted to 485 local key enterprises involved in pandemic prevention and control | billion RMB | 11.693 | 6 |
| Preferential loans granted to 834 national key enterprises involved in pandemic prevention and control | billion RMB | 21.2 | 6 |
| Small-amount loans for poverty alleviation granted in the year | RMB10000 | 10366.1 | 179 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Amount of government-sponsored student loans cumulatively granted | RMB100 million | 235.39 | 240.53 | 246.12 | 179 |
| Anti-pandemic materials provided | pieces | 10000000 | 6 | ||
| Assistance in selling agricultural products from poverty-stricken areas | million RMB | 135 | 6 | ||
| Donations | RMB1 million | 87 | 117.6 | 162.28 | 179 |
| Gratuitous anti-poverty funds introduced to targeted poor areas | million RMB | 243 | 6 | ||
| New personal business start-up loans in the year | RMB100 million | 11.02 | 171 | ||
| Number of employees assigned to serve as poverty alleviation officials | 1184 | 6 | |||
| Social contribution per share | RMB | 1.81 | 1.86 | 1.98 | 179 |
| Special corporate credit programme for pandemic prevention and control | billion RMB | 200 | 6 | ||
| Special credit line granted to Hubei for pandemic prevention and control | billion RMB | 50 | 6 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons | 2081 | 2054 | 2245 |
| Indirect Energy Emissions (Scope 2) | tons | 76488 | 73759 | 73574 |
| Total GHG Emissions | tons | 78568 | 75804 | 75819 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 |
|---|---|---|---|
| Total Hazardous Waste | tons | 3.87 | 5.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste (Office Waste) | tons | 286 | 1127 | 1064 |
| Paper Waste | tons | 48 | 59.74 | 53.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | liters | 8708 | 21758 | 14580 |
| Gasoline Consumption | liters | 44843 | 44228 | 36514 |
| Natural Gas Consumption | m³ | 962409 | 918709 | 1020035 |
| Purchased Electricity | MWh | 126635 | 122118 | 121812 |
| Purchased Heating | GJ | 85008 | 55114 | 56349 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Recycled Water Percentage | % | 18.6 | 19.2 | 19.7 |
| Recycled Water Usage | m³ | 74687 | 74918 | 66188 |
| Water Consumption | m³ | 401581 | 390134 | 336100 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Electricity Usage Reduction Compared to Last Year | kilowatt-hours per year |
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Packaging Material Consumption (Paper) | % reduction | 62 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 189454 | |||
| Number of Employees Aged Above 50 | 46275 | |||
| Number of Employees Aged Below 30 | 73355 | |||
| Number of Employees in Hong Kong | 18047 | 19205 | 19495 | |
| Number of Employees in Mainland China | 285797 | 284044 | 283312 | |
| Number of Female Employees | 177338 | 177215 | 177168 | |
| Number of Interns | 517 | |||
| Number of Male Employees | 132781 | 132169 | 131916 | |
| Number of New Employees | 10685 | 10289 | 11468 | |
| Number of Total Employees | 310119 | 309384 | 309084 | |
| Percentage of Female Employees | % | 57.18 | 57.28 | 57.32 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Health Check Coverage for Employees | people | 4019 | 4179 | 4144 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 95.89 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hours | 62.1 |
| Average Training Hours (General Staff) | hours | 58.8 |
| Average Training Hours (Male) | hours | 55.6 |
| Average Training Hours (Middle Management) | hours | 87.92 |
| Average Training Hours (Senior Management) | hours | 51.24 |
| Average Training Hours per Employee | hours | 59.35 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Total Suppliers | None | None | 1082 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Complaints Dealt with | 96 | |
| Total Number of Customer Complaints | 661 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 5600 |
| Number of Attendance for Anti-corruption Training | person-times | 2440000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 135 |