2020 Corporate Social Responsibility (Environmental, Social and Governance) Report of Postal Savings Bank of China
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Proportion of ethnic minority employees | % | 6.18 | 6.35 | 6.46 | 50 |
| Proportion of female employees | % | 60.69 | 60.48 | 60.07 | 50 |
| Total assets | RMB trillion | 9.52 | 10.22 | 11.35 | 50 |
| Total number of employees | People, Person | 170809 | 174406 | 177797 | 50, 53 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Operating income | RMB hundred million | 2612.45 | 2771.16 | 2865.37 | 50 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | RMB trillion | 1.16 | 1.26 | 1.41 | 50 |
| Balance of green credit | RMB hundred million | 1904.05 | 2433.01 | 2809.36 | 50 |
| Balance of inclusive financial loans to small and micro businesses | RMB hundred million | 5449.92 | 6531.85 | 8012.47 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Customer satisfaction of 95580 service | % | 99.5 | 99.6 | 99.63 | 50 |
| Personal micro loan balance | RMB hundred million | 5270.88 | 6106.01 | 7462.52 | 50 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| The personal e-channel transaction ratio | % | 90.44 | 92.44 | 95.69 | 50 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Allowance to NPLs ratio | % | 346.8 | 389.45 | 408.06 | 50 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of outlets with wheelchair access | 8440 | 9658 | 10183 | 50 | |
| Number of outstanding personal micro loans | ten thousand | 280.9 | 380.16 | 680.74 | 50 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| External donations | RMB ten thousand | 2076.46 | 1973.81 | 3732.34 | 50 |
| Social contribution per share | RMB | 3.51 | 3.51 | 50 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| NOₓ Emissions | ton |
| SOₓ Emissions | ton |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | ton |
| GHG Emissions from Natural Gas | ton |
| GHG Emissions from Purchased Electricity | ton |
| Indirect Energy Emissions (Scope 2) | ton |
| Mobile Combustion Emissions | ton |
| Stationary Combustion Emissions | ton |
| Total GHG Emissions | ton |
| Total GHG Emissions Intensity (By Area) | ton/m² |
| Total GHG Emissions Intensity (By Employee) | ton/person |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | ton |
| Total Hazardous Waste Intensity (By Area) | ton/m² |
| Total Hazardous Waste Intensity (By Employee) | ton/person |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | ton |
| Total Non-Hazardous Waste Intensity (By Area) | ton/m² |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Diesel Fuel Consumption | MWh |
| Energy Consumption Intensity (By Area) | MWh/m² |
| Energy Consumption Intensity (By Employee) | MWh/person |
| Natural Gas Consumption | MWh |
| Purchased Electricity | MWh |
| Total Direct Energy Consumption | MWh |
| Total Energy Consumption | MWh |
| Total Indirect Energy Consumption | MWh |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Water Consumption in Office | ton |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Contractors | Person | 16730 | ||
| Number of Employees Aged 30-50 | Person | 126942 | ||
| Number of Employees Aged Above 50 | Person | 12785 | ||
| Number of Employees Aged Below 30 | Person | 38070 | ||
| Number of Employees in Central China | Person | 45301 | ||
| Number of Employees in Northeast China | Person | 20367 | ||
| Number of Employees in West China | Person | 41385 | ||
| Number of Female Employees | Person | 106797 | ||
| Number of Full-time Employees | Person | 177797 | ||
| Number of Male Employees | Person | 71000 | ||
| Number of Total Employees | Person | 170809 | 174406 | 177797 |
| Percentage of Female Employees | % | 60.69 | 60.48 | 60.07 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Central China | % |
| Turnover Rate of Employees in Northeast China | % |
| Turnover Rate of Employees in West China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 99.5 | 99.6 | 99.63 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB ten thousand | 2076.46 | 1973.81 | 3732.34 |