2020 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Direct GHG emissions (scope 1) (tonnes) | tonnes | 3291.51 | 2662.47 | 26 |
| Indirect GHG emissions (scope 2) (tonnes) | tonnes | 15281.61 | 25752.49 | 26 |
| Total GHG emissions (scope 1 and 2) (tonnes) | tonnes | 18573.12 | 28414.96 | 26 |
| Total GHG emissions (scope 1 and 2) per employee (tonnes/employee) | tonnes/employee | 1.46 | 2.11 | 26 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Fluorescent tube wastes (tonnes) | tonnes | 0.56 | 0.47 | 26 |
| Production of electronics waste (tonnes) | tonnes | 50.45 | 41.88 | 26 |
| Production of hazardous wastes per employee (kg/employee) | kg/employee | 0.19 | 0.18 | 26 |
| Toner and ink cartridges wastes (tonnes) | tonnes | 1.58 | 1.62 | 26 |
| Total hazardous waste produced, year-on-year change | % | -2.52 | 25 | |
| Total production of hazardous wastes (tonnes) | tonnes | 2.14 | 2.09 | 26 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Paper waste recycled (tonnes) | tonnes | 5.77 | 4.68 | 26 |
| Production of non-hazardous waste per employee (kg/employee) | kg/employee | 8.37 | 7.61 | 26 |
| Production of paper waste (tonnes) | tonnes | 47.81 | 51.73 | 26 |
| Recycling volume of waste toner cartridges, year-on-year change | % | 5.34 | 25 | |
| Total non-hazardous waste produced, year-on-year change | % | -4.74 | 25 | |
| Total production of non-hazardous waste (tonnes) | tonnes | 98.26 | 93.6 | 26 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total greenhouse gas emissions, year-on-year change | % | 52.99 | 25 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Toner and ink cartridges wastes recycled (tonnes) | tonnes | 0.15 | 0.15 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption (MWh) | MWh | 13344.1 | 10945.16 | 26 |
| Direct energy consumption (including gasoline and diesel), year-on-year change | % | -18.62 | 25 | |
| Indirect energy consumption (MWh) | MWh | 26261.6 | 39800.76 | 26 |
| Total comprehensive energy consumption, year-on-year change | % | 27.79 | 25 | |
| Total energy consumption (MWh) | MWh | 39710.7 | 50745.93 | 26 |
| Total energy consumption per employee (MWh/employee) | MWh/employee | 3.38 | 4.12 | 26 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Total water consumption (m³) | m³ | 159646.59 | 148444.55 | 26 |
| Total water consumption, year-on-year change | % | -7.02 | 25 | |
| Water consumption per employee (m³/employee) | m³/employee | 13.6 | 12.06 | 26 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| 2019 Profit Distribution Plan of the Company - cash dividend per every 10 shares | RMB | 3.5 | 14 | ||
| 2019 Profit Distribution Plan of the Company - total cash dividend | RMB | 2667380682.4 | 14 | ||
| Female management personnel as percentage of the total number of management personnel | % | 20.47 | 29 | ||
| Income Tax Expense (RMB ten thousand) | RMB ten thousand | 137292.32 | 216569.11 | 282840.23 | 34 |
| Labor contract signing rate | % | 100% | 28 | ||
| Male management personnel as percentage of the total number of management personnel | % | 79.53 | 29 | ||
| Non-managerial staff | hour/person | 31 | 31 | ||
| Number of employees aged 30 or below | person | 4037 | 28 | ||
| Number of employees aged 31-40 | person | 5983 | 28 | ||
| Number of employees aged 41-50 | person | 2119 | 28 | ||
| Number of employees aged 51 or above | person | 168 | 28 | ||
| Number of employees in Information Technology | person | 693 | 28 | ||
| Number of employees in Legal and Compliance | person | 109 | 28 | ||
| Number of employees in Others | person | 1194 | 28 | ||
| Number of employees in Primary Business | person | 10203 | 28 | ||
| Number of employees in Risk Management | person | 99 | 28 | ||
| Number of employees of principal subsidiaries | person | 1928 | 28 | ||
| Number of employees of the parent company | person | 10379 | 28 | ||
| Number of employees with Doctorate degree | person | 150 | 28 | ||
| Number of employees with Junior College or below | person | 2790 | 28 | ||
| Number of employees with Master degree | person | 1425 | 28 | ||
| Number of employees with Undergraduate degree | person | 7942 | 28 | ||
| Of which: operation managerial staff | hour/person | 24 | 31 | ||
| Other managerial staff | hour/person | 19 | 31 | ||
| Percentage of employees aged 30 or below | % | 32.80% | 28 | ||
| Percentage of employees aged 31-40 | % | 48.64% | 28 | ||
| Percentage of employees aged 41-50 | % | 17.22% | 28 | ||
| Percentage of employees aged 51 or above | % | 1.34% | 28 | ||
| Percentage of employees in Information Technology | % | 5.61% | 28 | ||
| Percentage of employees in Legal and Compliance | % | 0.90% | 28 | ||
| Percentage of employees in Others | % | 9.69% | 28 | ||
| Percentage of employees in Primary Business | % | 82.90% | 28 | ||
| Percentage of employees in Risk Management | % | 0.80% | 28 | ||
| Percentage of employees with Doctorate degree | % | 1.22% | 28 | ||
| Percentage of employees with Junior College or below | % | 22.67% | 28 | ||
| Percentage of employees with Master degree | % | 11.58% | 28 | ||
| Percentage of employees with Undergraduate degree | % | 64.53% | 28 | ||
| Return on weighted average net assets | % | 11.11 | 10.53 | 12.15 | 14 |
| Social security coverage rate | % | 100% | 28 | ||
| Staff Costs (RMB ten thousand) | RMB ten thousand | 476301.73 | 641892.1 | 902982.95 | 34 |
| Total (RMB ten thousand) | RMB ten thousand | 1005107.47 | 2220261.61 | 2487308.7 | 34 |
| Total number of employees | person, persons | 10279 | 28, 29 | ||
| Total number of employees on the payroll for the Reporting Period | person | 12307 | 28 | ||
| Total number of female employees | persons | 4788 | 29 | ||
| Total number of female management personnel | persons | 114 | 29 | ||
| Total number of male employees | persons | 5591 | 29 | ||
| Total number of male management personnel | persons | 443 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of employee turnover | persons | 448 | 29 |
| Number of female employee turnover | persons | 146 | 29 |
| Number of male employee turnover | persons | 302 | 29 |
| Percentage of female employee turnover | % | 32.59 | 29 |
| Percentage of male employees turnover | % | 67.41 | 29 |
| Turnover of employees | % | 7.87 | 29 |
| Turnover rate of employees aged 30 or below | % | 3.87 | 29 |
| Turnover rate of employees aged 31–40 | % | 3.87 | 29 |
| Turnover rate of employees aged 41–50 | % | 0.42 | 29 |
| Turnover rate of employees aged 51 or above | % | 0.02 | 29 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Cumulative number of work-related accidents and work-related fatalities in three consecutive years (the statistical time frame is 2018, 2019 and 2020) | cases, persons | 23 cases, 23 work-related injuries (no fatalities) | 29 |
Lost days due to work injury.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | day | 192 | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Amount of training expenditure | million RMB | 2.81 | 31 |
| Number of internally certified lecturers | person | 1085 | 31 |
| Number of training applicants for the year | person-time(s) | 95833 | 31 |
| Number of training for the year | time(s) | 4193 | 31 |
| Of which: number of external training sessions | time(s) | 60 | 31 |
| Of which: number of on-site training sessions | time(s) | 470 | 31 |
| Of which: number of online training sessions | time(s) | 3725 | 31 |
| Percentage of female staff under training (number of female staff under training/total number of female staff) | % | 100% | 31 |
| Percentage of male staff under training (number of male staff under training/total number of male staff) | % | 100% | 31 |
| Percentage of non-managerial staff under training (number of non-managerial staff under training/total number of non-managerial staff) | % | 100% | 31 |
| Percentage of operation managerial staff under training (number of operation managerial staff under training/total number of operation managerial staff) | % | 100% | 31 |
| Percentage of other managerial staff under training (number of other managerial staff under training/total number of other managerial staff) | % | 100% | 31 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Average training hours of female staff | hour/person | 31.6 | 31 |
| Average training hours of male staff | hour/person | 29.6 | 31 |
| Training hours for the year | hours | 465399 | 31 |
| Training hours of female staff for the year | hours | 219321 | 31 |
| Training hours of male staff for the year | hours | 246078 | 31 |
| Training hours per employee for the year | hour/person | 30 | 31 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NEEQ listed companies completed targeted issuance and raised financing | RMB billion | 8.3 | 34 |
| Number of NEEQ listed companies assisted in financing | companies | 44 | 34 |
| Number of enterprises supported for direct financing | enterprises | 67 | 34 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Brokerage business customer satisfaction survey - Number of participants (person-time) | person-time | 198958 | 267369 | 339120 | 19 |
| Brokerage business customer satisfaction survey - Percentage in total customers | % | 1.99% | 2.56% | 2.81% | 19 |
| Brokerage business customer satisfaction survey - Satisfaction rate | % | 98.65% | 99.17% | 99.26% | 19 |
| Customer complaints - Number of complaints | 32 | 54 | 189 | 19 | |
| Customer complaints - Satisfaction rate in return visits | % | 92.99% | 96.44% | 98.67% | 19 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2015-2020 | Report Pages |
|---|---|---|---|
| Hurun's Top Brands List - Securities firms in China | Top ranked for six consecutive years | 7 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 2020 Best Industry Research Team Awards of GF Securities - Consumption | Ranking | 2 | 7 |
| 2020 Best Industry Research Team Awards of GF Securities - Finance | Ranking | 2 | 7 |
| 2020 Best Industry Research Team Awards of GF Securities - Manufacturing | Ranking | 3 | 7 |
| 2020 Best Industry Research Team Awards of GF Securities - Technology | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Agriculture, Forestry, Animal Husbandry and Fisheries | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Auto Industry & Components | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Electronics | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Energy and Extraction | Ranking | 1 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Securities and Futures Investor Protection Funds (RMB ten thousand) | RMB ten thousand | 7996.54 | 8650.82 | 10313.54 | 34 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Interest Expense (RMB ten thousand) | RMB ten thousand | 82011.4 | 76749.47 | 74440.47 | 34 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| 2020 Industry Awards of GF Securities - Financial Engineering | Ranking | 5 | 7 |
| 2020 Industry Awards of GF Securities - Fixed Income | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Food and Drink | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Hong Kong Stocks and Overseas Markets | Ranking | 3 | 7 |
| 2020 Industry Awards of GF Securities - Light Industry & Textile Clothing | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Machinery | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Macro Economy | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Media and Real Social Service | Ranking | 4 | 7 |
| 2020 Industry Awards of GF Securities - Metals and Metal New Materials | Ranking | 3 | 7 |
| 2020 Industry Awards of GF Securities - Military and Protection | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Non-bank Finance | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Non-ferrous Building Materials | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Pharmaceuticals | Ranking | 5 | 7 |
| 2020 Industry Awards of GF Securities - Real Estate | Ranking | 1 | 7 |
| 2020 Industry Awards of GF Securities - Transportation and Culture | Ranking | 1 | 7 |
| 2020 Team Awards of GF Securities - New Fortune Best Local Research Team | Ranking | 1 | 7 |
| 2020 Team Awards of GF Securities - New Fortune The Most Influential Research Institution | Ranking | 2 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Donations (RMB ten thousand) | RMB ten thousand | 3778.49 | 1250.64 | 3508.05 | 34 |
| Social Contribution Per Share (RMB) | RMB | 2.67 | 3.35 | 4.15 | 34 |
| Tax and Surcharges (RMB ten thousand) | RMB ten thousand | 15572 | 16026.65 | 21013.57 | 34 |
| Total corporate ABS financing raised | RMB billion | 88.4 | 34 | ||
| Total corporate ABS products underwritten | products | 12 | 34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 3291.51 | 2662.47 |
| Indirect Energy Emissions (Scope 2) | tonnes | 15281.61 | 25752.49 |
| Total GHG Emissions | tonnes | 18573.12 | 28414.96 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 1.46 | 2.11 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Hazardous Electronic Waste | tonnes | 50.45 | 41.88 |
| Total Hazardous Waste | tonnes | 2.14 | 2.09 |
| Total Hazardous Waste Intensity (By Employee) | kg/employee | 0.19 | 0.18 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 98.26 | 93.6 |
| Non-Hazardous Waste Recycled | tonnes | 5.77 | 4.68 |
| Paper Waste | tonnes | 47.81 | 51.73 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg/employee | 8.37 | 7.61 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | 52.99 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 3.38 | 4.12 |
| Total Direct Energy Consumption | MWh | 13344.1 | 10945.16 |
| Total Energy Consumption | MWh | 39710.7 | 50745.93 |
| Total Indirect Energy Consumption | MWh | 26261.6 | 39800.76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Water Consumption | m³ | 159646.59 | 148444.55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Bachelor's Degree Employees | person | 7942 |
| Number of Below Junior College Employees | person | 2790 |
| Number of Doctoral Degree Employees | person | 150 |
| Number of Employees Aged 30-50 | person | 5983 |
| Number of Employees Aged Above 50 | person | 168 |
| Number of Employees Aged Below 30 | person | 4037 |
| Number of Female Employees | person | 4788 |
| Number of Male Employees | person | 5591 |
| Number of Master's Degree Employees | person | 1425 |
| Number of Total Employees | person | 12307 |
| Percentage of Bachelor's Degree Employees | % | 64.53 |
| Percentage of Below Junior College Employees | % | 22.67 |
| Percentage of Doctoral Degree Employees | % | 1.22 |
| Percentage of Employees Aged 30-50 | % | 48.64 |
| Percentage of Employees Aged Above 50 | % | 1.34 |
| Percentage of Employees Aged Below 30 | % | 32.8 |
| Percentage of Master's Degree Employees | % | 11.58 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 4.29 |
| Turnover Rate of Employees Aged Above 50 | % | 0.02 |
| Turnover Rate of Employees Aged Below 30 | % | 3.87 |
| Turnover Rate of Female Employees | % | 32.59 |
| Turnover Rate of Male Employees | % | 67.41 |
| Turnover Rate of Total Employees | % | 7.87 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 192 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Operational Employees | % | 100 |
| Total Cost of Training | million RMB | 2.81 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Average Training Hours (Female) | hour/person | 31.6 |
| Average Training Hours (Male) | hour/person | 29.6 |
| Average Training Hours per Employee | hour/person | 30 |
| Total Training Hours | hours | 465399 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 68.75 | 250 | |
| Satisfaction Rate of Customer Complaint Handling | % | 92.99 | 96.44 | 98.67 |
| Total Number of Customer Complaints | 32 | 54 | 189 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Public Welfare Donations | RMB ten thousand | 3778.49 | 1250.64 | 3508.05 |