2020 CORPORATE SOCIAL RESPONSIBILITY REPORT

Company: CEB BANK (6818)
Year: 2020
Published: 2021-03-26
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2018 2019 2020 Report Pages
Direct discharges & emissions (Category I) Ton 5470.77 5022.59 5087.59 67
Indirect discharges & emissions (Category II) Ton 66190.66 63869.07 62154.75 67
Nitrogen oxide emissions Ton 0.55 0.46 0.07 67

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Greenhouse gas emissions per capita (Category I & Category II) Ton/person 3.81 3.57 3.19 67
Greenhouse gas emissions per square meter of floor area (Category I & Category II) Ton/m² 0.11 0.1 0.1 67
Sulfur dioxide emissions Ton 0.01 0.04 0.01 67
Total greenhouse gas emissions (Category I & Category II) Ton 71661.43 68891.66 67242.33 67

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Hazardous waste discharges per capita Ton/person 0.01 0.01 0.01 67
Hazardous waste discharges per square meter of floor area Ton/m² 0.0003 0.0004 0.0004 67
Total hazardous waste discharges Ton 194.63 248.41 261.61 67

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Non-hazardous waste discharges Ton 2010.2 1753.02 1971.06 67
Non-hazardous waste discharges per capita Ton/person 0.11 0.09 0.09 67
Non-hazardous waste discharges per square meter of floor area Ton/m² 0.003 0.003 0.003 67

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Diesel consumption of facilities /, L 1655.77 1299.8 1134.4 67, 68
Direct energy consumption MWH 2424.6 2207.78 2249.65 68
Energy consumption per capita MWH/person 6.25 5.75 5.19 68
Energy consumption per square meter of floor area MWH/m² 0.18 0.16 0.17 68
Fuel consumption of corporate vehicles / 1515.66 1355.7 1227.58 67
Fuel consumption of power vehicles L 6184.17 5411.51 4091.46 68
Gas consumption / 2302.34 2367.1 2725.61 67
Purchased electricity consumption MWH 93262.74 8825.33 104383.76 68
Purchased electricity power / 66190.66 63869.07 62154.75 67
Purchased heat/cooling power consumption MWH 93262.74 8825.33 86373.74 68
Purchased heat/cooling power consumption of the CEB Head Office MWH 31731.05 33414.41 13073.71 68
Total energy consumption MWH 117507.34 110833.1 109839.29 68

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 Report Pages
Daily water consumption Ton 501748.5 5167.82 5107.53 68
Daily water consumption of the CEB Head Office Ton 102405 130582.9 21110 68
Daily water consumption per capita Ton 26.7 26.79 24.2 68
Daily water consumption per square meter of floor area Ton/m² 0.75 0.76 0.77 68

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 Report Pages
Total copy paper consumption Ton 701.98 480.3 658.44 68

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Labor contract signing rate % 100 100 100 66
Number of disabled employees Person 16 19 19 66
Number of employees Person 44982 45518 45618 66
Number of employees by educational background - Bachelor's degree Person 31527 32459 32968 66
Number of employees by educational background - Below bachelor's degree Person 7048 6417 5921 66
Number of employees by educational background - Master's degree and above Person 6407 6742 7437 66
Number of employees by management level - Number of middle-level cadres Person 4441 4489 4685 66
Number of employees by management level - Number of primary-level employees Person 40197 40743 41747 66
Number of employees by management level - Number of senior management members Person 344 386 384 66
Number of employees in the CEB Head Office Person 6801 6827 7319 66
Number of ethnic minority employees Person 1306 1344 1471 66
Number of female employees Person 24874 25332 25375 66
Number of foreign employees in domestic Head Office and branches Person 5 9 9 66
Number of male employees Person 20108 20286 20531 66
Number of new employees Person 4538 3767 2862 66
Proportion of disabled employees % 0.04 0.04 0.04 66
Ratio of male to female employees / 0.8 0.8 0.8 66
Social security coverage rate % 100 100 100 66
Total assets RMB1 million 4537332 4733431 5368110 66
Total employees by age - 30 to 39 years old Person 18530 20566 23534 66
Total employees by age - ≤29 years old Person 19061 17727 14042 66
Total employees by age - ≥40 years old Person 7391 8285 8740 66

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Contracted employee turnover rate by age - 30 to 39 years old % 5.88 5.01 3.98 66
Contracted employee turnover rate by age - Employee turnover rate % 5.86 4.65 4.16 66
Contracted employee turnover rate by age - ≤29 years old % 7.72 5.52 5.97 66
Contracted employee turnover rate by age - ≥40 years old % 1.95 1.73 1.26 66
Operating income RMB1 million 110386 132939 142705 66

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2018 2019 2020 Report Pages
Middle-level management personnel training Person-time 49531 49665 72174 66
Number of Level 1 service experts rated by the Bank Person 139 147 205 67
Number of Level 2 service experts rated by the Bank Person 591 789 996 67
Number of staff training programs Session 7051 7099 7049 66
Primary-level staff training Person-time 400930 382291 688593 66
Staff training Person-time 453201 414042 744172 66

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2019 2020 Report Pages
Senior management personnel training Person-time 2740 1986 3405 66

Number of suppliers by geographical region.

Indicator Unit 2018 2019 2020 Report Pages
Balance of agriculture-related loans RMB1 million 310289 341605 380100 66
Balance of green loans RMB1 million 78400 90699 103723 66
Balance of inclusive loans to small and micro-sized enterprises RMB1 million 128176 155396 201251 66
Balance of urbanization construction loans RMB1 million 163224 153200 135500 66
Number of community banks / 596 578 495 67
Number of corporate accounts opening handled bank-wide / 147910 181868 170699 67
Number of private banking customers / 27954 32027 40112 67

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Supplier review coverage rate % 100 100 100 67

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2018 2019 2020 Report Pages
Customer complaint closing rate % 100 100 100 67
Number of customer complaints received / 13210 16513 21733 67
Number of mobile banking customers 10000 accounts 3205 3736 4645 67
Satisfaction rate for customer complaints % 99.8 99.88 99.57 67

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2018 2019 2020 Report Pages
Number of integrity records established for leading officials / 7398 7576 7573 67

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2018 2019 2020 Report Pages
Charitable donations RMB10000 1213 1951 4532 67
Cost of Sunshine Care Fund of the CEB Head Office RMB10000 272.34 349.69 1000 66
Employee volunteer hours Hour 3162 3783 792 67
People supported by Sunshine Care Fund of the CEB Head Office Person-time 270 273 1257 66
Total revenue of Sunshine Care Fund of the CEB Head Office RMB10000 776.54 751.58 1000 66

The types of emissions and respective emissions data.

Standard Indicator Unit 2018 2019 2020
NOₓ Emissions Ton 0.55 0.46 0.07
SOₓ Emissions Ton 0.01 0.04 0.01

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Total GHG Emissions Ton 71661.43 68891.66 67242.33
Total GHG Emissions Intensity (By Area) Ton/m² 0.11 0.1 0.1
Total GHG Emissions Intensity (By Employee) Ton/person 3.81 3.57 3.19

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Total Hazardous Waste Ton 194.63 248.41 261.61

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Total Non-Hazardous Waste Intensity (By Area) Ton/m² 0.003 0.003 0.003
Total Non-Hazardous Waste Intensity (By Employee) Ton/person 0.11 0.09 0.09

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Diesel Fuel Consumption L 6285.94 4886.08 4264.33
Energy Consumption Intensity (By Area) MWH/m² 0.18 0.16 0.17
Energy Consumption Intensity (By Employee) MWH/person 6.25 5.75 5.19
Purchased Electricity MWH 117744.49 117108.18 104383.76
Total Direct Energy Consumption MWH 2424.6 2207.78 2249.65
Total Energy Consumption MWH 117507.34 110833.1 109839.29
Total Indirect Energy Consumption MWH 117744.49 117108.18 104383.76

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020
Water Consumption Ton 501748.5 5167.82 5107.53
Water Consumption in Office Ton 102405 130582.9 21110

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Number of Bachelor's Degree Employees Person 31527 32459 32968
Number of Below Junior College Employees Person 7048 6417 5921
Number of Employees Aged 30-50 Person 18530 20566 23534
Number of Employees Aged Above 50 Person 7391 8285 8740
Number of Employees Aged Below 30 Person 19061 17727 14042
Number of Female Employees Person 24874 25332 25375
Number of General Employees Person 40197 40743 41747
Number of Male Employees Person 20108 20286 20531
Number of Master's Degree Employees Person 6407 6742 7437
Number of Middle Management Employees Person 4441 4489 4685
Number of New Employees Person 4538 3767 2862
Number of Senior Management Employees Person 344 386 384
Number of Total Employees Person 44982 45518 45618
Percentage of Employees Aged 30-50 % 41.2 45.2 51.6
Percentage of Employees Aged Above 50 % 16.4 18.2 19.2
Percentage of Employees Aged Below 30 % 42.4 39 30.8
Percentage of Female Employees % 55.3 55.7 55.6
Percentage of Male Employees % 44.7 44.6 45
Percentage of New Employees % 10.09 8.28 6.28

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019 2020
Turnover Rate of Employees Aged Below 30 % 7.72 5.52 5.97
Turnover Rate of Total Employees % 5.86 4.65 4.16

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2018 2019 2020
Percentage of Trained Employees Person-time 453201 414042 744172
Percentage of Trained General Employees Person-time 400930 382291 688593
Percentage of Trained Middle Management Person-time 49531 49665 72174

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019 2020
Average Training Hours (Senior Management) Person-time 2740 1986 3405

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2018 2019 2020
Complaint Growth Rate % 25 31.6
Complaints Handling Rate % 100 100 100
Satisfaction Rate of Customer Complaint Handling % 99.8 99.88 99.57
Total Number of Customer Complaints 13210 16513 21733

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019 2020
Number of Participations in Volunteer Activities Person-time 270 273 1257
Total Social Investment RMB10000 586.76 349.69 1000
Total Volunteer Service Hours Hour 3162 3783 792