2020 CSR Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| NOx emissions at the Head Office | ton | 0.8131 | 115 |
| PM emissions at the Head Office | ton | 0.0908 | 115 |
| SOx emissions at the Head Office | ton | 0.0131 | 115 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Display electronic waste discharge from the Head Office (Non-Hazardous Waste) | piece | 24 | 115 |
| Display electronic waste discharge per capita from the Head Office (Non-Hazardous Waste) | piece/person | 0.00223 | 115 |
| Mainframe electronic waste discharge from the Head Office (Non-Hazardous Waste) | piece | 24 | 115 |
| Mainframe electronic waste discharge per capita from the Head Office (Non-Hazardous Waste) | piece/person | 0.00223 | 115 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Electricity use at Head Office’s buildings (parks) | MWh | 102395.7 | 113 |
| Electricity use per capita at Head Office’s buildings (parks) | kWh per capita | 9511.91 | 113 |
| Head Office vehicle use - Light vehicles (<= 2.5 tons) distance traveled | kilometer | 543936 | 114 |
| Natural gas use at Head Office’s buildings (parks) | m³ | 1182600 | 113 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Water use at Head Office’s buildings (parks) | tons | 276200 | 113 |
| Water use per capita at Head Office’s buildings (parks) | tons per capita | 25.65 | 113 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2014 | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Number of consecutive years ranked in top 1000 banks by The Banker | 4 | 7 | ||||
| Number of inclusive MSE loan customers | 158400 | 81 | ||||
| Number of ordinary A and H shareholders receiving dividends | 300000 | 17 | ||||
| Number of workers’ congresses held | 2 | 121 | ||||
| Per capita income of poor population in Hunyuan County | RMB | 2760 | 6989 | 56 | ||
| Per capita income of poor population in Litang County | RMB | 2310 | 7754 | 56 | ||
| Per capita income of poor population in Tianzhu County | RMB | 2580 | 8210 | 56 | ||
| Proportion of female employees in senior management (domestic) | % | 39 | 117 | |||
| Return on average assets | % | 0.80% | 0.80% | 0.77% | 7, 12 | |
| Return on average equity | 11.36% | 11.20% | 10.35% | 12 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Domestic employee turnover rate | % | 2.85 | 117 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of training sessions held | sessions | 9201 | 122 |
| Proportion of trained employees - Business personnel | 100% | 122 | |
| Proportion of trained employees - Management official | 100% | 122 | |
| Proportion of trained employees - Other employees | 100% | 122 | |
| Proportion of trained employees - Special talent | 100% | 122 | |
| Trained employees by type - Business personnel | % | 6.22 | 122 |
| Trained employees by type - Management official | % | 1.7 | 122 |
| Trained employees by type - Other employees | % | 87.74 | 122 |
| Trained employees by type - Special talent | % | 4.34 | 122 |
| Training coverage | million person-times | 1.336 | 122 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Balance of inclusive agriculture-related loans | billion RMB | 34.824 | 81 | ||
| Balance of loans to inclusive MSEs | billion RMB | 260.753 | 81 | ||
| Balance of outstanding green loans | billion RMB | 387.28 | 9 | ||
| Outstanding loans, central and local | 1327.909 | 1518.2 | 1761 | 12 | |
| Total assets (RMB billion) | RMB billion | 9531.171 | 9905.6 | 10697.616 | 12 |
| Total assets of 8 controlled non-bank subsidiaries (RMB billion) | RMB billion | 322.208 | 389.718 | 483.712 | 12 |
| Total loans (RMB billion) | RMB billion | 4854.228 | 5304.275 | 5848.424 | 12 |
| Year-on-year growth of balance of inclusive agriculture-related loans | % | 21.97 | 81 | ||
| Year-on-year growth of balance of loans to inclusive MSEs | % | 59.04 | 81 | ||
| Year-on-year growth of number of inclusive MSE loan customers | % | 51.73 | 81 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Core Tier-1 capital adequacy | 11.16% | 11.22% | 10.87% | 12 | |
| Customer satisfaction with return visits | 98.02% | 14, 95 | |||
| Number of complaints handled | 227000 | 95 | |||
| Processing time of complaints (95559 Hotline, Credit Card Center 400 Hotline) | 7*24 manual service | 95 | |||
| Proportion of complaints handled | 100% | 95 | |||
| Sales volume during New Year Shopping Festival for Poverty Alleviation campaign | million RMB | 1.6563 | 53 | ||
| Total profits from branches outside Chinese mainland (RMB billion) | RMB billion | 5.507 | 6.363 | 6.109 | 12 |
| Total profits of 8 controlled non-bank subsidiaries (RMB billion) | RMB billion | 4.319 | 5.379 | 8.024 | 12 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of information security policies formulated/revised | policies | 13 | 94 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy | 14.37% | 14.83% | 15.25% | 12 | |
| Capital adequacy ratio | % | 15.25 | 7 | ||
| Impaired loan ratio | % | 1.49% | 1.47% | 1.67 | 7, 12 |
| Number of consecutive years listed in Fortune Global 500 | 12 | 7 | |||
| Provision coverage | 173.13% | 171.77% | 143.87% | 12 | |
| Tier 1 capital ranking by The Banker | 11 | 7 | |||
| Tier-1 capital adequacy | 12.21% | 12.85% | 12.88% | 12 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Number of cases mediated at Shanghai Banking Dispute Resolution Center by BoCom | cases | 1867 | 94 |
| Number of cases mediated at Shanghai Financial Dispute Resolution Center by BoCom | cases | 1512 | 94 |
| Number of cases mediated by BoCom | cases | 3506 | 94 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Fortune Global 500 ranking (operating income) | 162 | 7 | |
| Increase in sales volume during New Year Shopping Festival for Poverty Alleviation campaign compared to 2019 | times | 6 | 53 |
| Number of domestic branches involved in poverty alleviation | 44 | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average interest rate decrease for loans to inclusive MSEs | percentage point | -0.5 | 81 | ||
| Comprehensive financing cost reduction for MSE customers | percentage point | -0.96 | 81 | ||
| First green project yield notes issued for Nanjing Financial City Construction and Development Co., Ltd. | billion RMB | 1.2 | 107 | ||
| Orders placed during New Year Shopping Festival for Poverty Alleviation campaign | orders | 9976 | 53 | ||
| Social contribution per share | RMB | 4.78 | 7 | ||
| Taxes (RMB billion) | RMB billion | 31.655 | 30.025 | 32.894 | 12 |
Other aspects.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Dividend distribution (RMB billion) | RMB billion | N/A | 23.393 | 23.541 | 12 |
| Dividend per share (RMB) | RMB | N/A | 0.315 | 0.317 | 12 |
| Dividends paid to domestic preferred shareholders | billion RMB | 1.755 | 17 | ||
| Net profits (RMB billion) | RMB billion | 73.63 | 77.281 | 78.274 | 12 |
| Total assets of branches outside Chinese mainland (RMB billion) | RMB billion | 1069.186 | 1164.018 | 1240.992 | 12 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | ton | 0.0908 |
| NOₓ Emissions | ton | 0.8131 |
| SOₓ Emissions | ton | 0.0131 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO₂ equivalent |
| Indirect Energy Emissions (Scope 2) | tons of CO₂ equivalent |
| Total GHG Emissions | tons of CO₂ equivalent |
| Total GHG Emissions Intensity (By Employee) | tons of CO₂e per capita |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | piece | 24 |
| Total Non-Hazardous Waste Intensity (By Employee) | piece/person | 0.00223 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Diesel Fuel Consumption | liter | 6915 |
| Gasoline Consumption | liter | 81335 |
| Natural Gas Consumption | m³ | 1182600 |
| Purchased Electricity | MWh | 102395.7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Water Consumption Intensity (By Revenue) | tons per capita | 25.65 |
| Water Consumption in Office | tons | 276200 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit |
|---|---|
| Packaging Material Consumption (Paper) | tons |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Number of Senior Management Employees (Female) | ||
| Number of Total Employees | ||
| Percentage of Female Employees | % | 39 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Turnover Rate of Total Employees | % | 2.85 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | Year 1-3 | Year 2 |
|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.004 | |
| Number of Fatalities of the Last 3 Years | 1 | ||
| Number of Work-related Fatalities | 1 | ||
| Work-related Fatalities Rate | % | 0.012 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | day |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Total Training Hours | hours |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 227000 | |
| Total Number of Customer Complaints | 227000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB million | 66.553 |
| Investment in Targeted Poverty Alleviation | RMB million | 44.4145 |
| Total Cash Donations | RMB million | 110.9675 |
| Total Public Welfare Donations | RMB million | 110.9675 |
| Total Social Investment | RMB million | 66.553 |