2020 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Business travel (Scope 3) (tonnes) | tonnes | 870 | 1487 | N/A | 64 |
| Direct GHG emissions (Scope 1) (tonnes) | tonnes | 38 | 33 | 166 | 64 |
| Direct GHG emissions (Scope 1) - Backup generators (tonnes) | tonnes | 18 | 18 | 16 | 64 |
| Direct GHG emissions (Scope 1) - Corporate fleet (tonnes) | tonnes | 20 | 15 | 14 | 64 |
| Direct GHG emissions (Scope 1) - Refrigerants (tonnes) | tonnes | 136 | 64 | ||
| Indirect GHG emissions (Scope 2) (tonnes) | tonnes | 18289 | 19634 | 18952 | 64 |
| Indirect GHG emissions (Scope 3) (tonnes) | tonnes | 1890 | 2523 | 978 | 64 |
| Purchased electricity (tonnes) | tonnes | 18289 | 19634 | 18952 | 64 |
| Staff commuting (Scope 3) (tonnes) | tonnes | 886 | 888 | 880 | 64 |
| Total GHG emissions (Scope 1 and 2) (tonnes) | tonnes | 18327 | 19667 | 19118 | 64 |
| Total GHG emissions (Scope 1 and 2) per employee (tonnes/employee) | tonnes/employee | 9.21 | 9.29 | 7.99 | 64 |
| Total GHG emissions (Scope 1 and 2) per floor area (tonnes/m²) | tonnes/m² | 0.33 | 0.35 | 0.34 | 64 |
| Total GHG emissions (Scope 1, 2 and 3) (tonnes) | tonnes | 20217 | 22190 | 20096 | 64 |
| Total GHG emissions (Scope 1, 2 and 3) per employee (tonnes/employee) | tonnes/employee | 10.16 | 10.48 | 8.4 | 64 |
| Total GHG emissions (Scope 1, 2 and 3) per floor area (tonnes/m²) | tonnes/m² | 0.36 | 0.39 | 0.36 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Paper for printing publications consumption | tonnes | 25 | 43 | 25 | 65 |
| Waste to landfill (Scope 3) (tonnes) | tonnes | 36 | 45 | 42 | 64 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions avoided by recycling of paper (tonnes) | tonnes | 863 | 849 | 405 | 64 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption | MWh | 86 | 84 | 77 | 65 |
| Direct energy consumption | MWh | 139 | 120 | 110 | 65 |
| Expense on energy consumption | million $ | 39 | 40 | 40 | 65 |
| Indirect energy consumption | MWh | 31993 | 34092 | 33698 | 65 |
| Purchased electricity | MWh | 31993 | 34092 | 33698 | 65 |
| Total energy consumption | MWh | 32132 | 34212 | 33808 | 65 |
| Total energy consumption per employee | MWh/employee | 16.15 | 16.16 | 14.13 | 65 |
| Total energy consumption per floor area | MWh/m² | 0.58 | 0.61 | 0.6 | 65 |
| Unleaded petrol consumption | MWh | 53 | 36 | 33 | 65 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption | tonnes | 77 | 65 | 34 | 65 |
| Paper consumption (Scope 3) (tonnes) | tonnes | 98 | 103 | 56 | 64 |
| Total paper consumption | tonnes | 102 | 108 | 59 | 65 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Forest Stewardship Council (FSC) certified or recycled paper used | % | 83 | 69 | 70 | 65 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average year of services | years | 7 | 7 | 7 | 60 |
| Full-time employees (female) | 839 | 896 | 954 | 59 | |
| Full-time employees (male) | 1136 | 1197 | 1417 | 59 | |
| Number and rate (%) of new hires | 400 (20) | 268 (13) | 293 (12) | 60 | |
| Number and rate (%) of new hires, 30 to 50 | 261 (19) | 166 (11) | 178 (11) | 60 | |
| Number and rate (%) of new hires, Below 30 | 127 (38) | 90 (24) | 93 (21) | 60 | |
| Number and rate (%) of new hires, Female | 168 (20) | 128 (14) | 115 (12) | 60 | |
| Number and rate (%) of new hires, Hong Kong | 275 (18) | 166 (10) | 136 (8) | 60 | |
| Number and rate (%) of new hires, Mainland China | N/A | 38 (24) | 69 (18) | 60 | |
| Number and rate (%) of new hires, Male | 232 (20) | 140 (12) | 178 (13) | 60 | |
| Number and rate (%) of new hires, Others | 36 (25) | 1 (10) | – | 60 | |
| Number and rate (%) of new hires, Over 50 | 12 (4) | 12 (4) | 22 (7) | 60 | |
| Number and rate (%) of new hires, UK | 89 (29) | 63 (19) | 88 (24) | 60 | |
| Number of employees | 1990 | 2117 | 2392 | 59 | |
| Number of employees (female) | 851 | 914 | 970 | 59 | |
| Number of employees (male) | 1139 | 1203 | 1422 | 59 | |
| Number of employees aged 30 to 50 | 1393 | 1457 | 1624 | 59 | |
| Number of employees below 30 | 330 | 375 | 440 | 59 | |
| Number of employees eligible to retire within the next five years | 91 | 158 | 112 | 60 | |
| Number of employees in Hong Kong | 1535 | 1624 | 1624 | 59 | |
| Number of employees in Mainland China | N/A | 157 | 388 | 59 | |
| Number of employees in Others (Mainland China and Singapore) | 145 | 59 | |||
| Number of employees in Others (Singapore) | 10 | 10 | 59 | ||
| Number of employees in UK | 310 | 326 | 370 | 59 | |
| Number of employees over 50 | 267 | 285 | 328 | 59 | |
| Number of employees who took parental leave - Female | 26 | 31 | 48 | 61 | |
| Number of employees who took parental leave - Male | 44 | 45 | 53 | 61 | |
| Part-time employees (female) | 12 | 18 | 16 | 59 | |
| Part-time employees (male) | 3 | 6 | 5 | 59 | |
| Percentage of employees by age group per employee category, General, 30-50 | % | 48 | 42 | 45 | 60 |
| Percentage of employees by age group per employee category, General, <30 | % | 38 | 43 | 44 | 60 |
| Percentage of employees by age group per employee category, General, >50 | % | 14 | 15 | 11 | 60 |
| Percentage of employees by age group per employee category, Middle-level, 30-50 | % | 83 | 85 | 84 | 60 |
| Percentage of employees by age group per employee category, Middle-level, <30 | % | 4 | 3 | 3 | 60 |
| Percentage of employees by age group per employee category, Middle-level, >50 | % | 13 | 12 | 13 | 60 |
| Percentage of employees by age group per employee category, Senior, 30-50 | % | 70 | 69 | 65 | 60 |
| Percentage of employees by age group per employee category, Senior, <30 | % | – | 60 | ||
| Percentage of employees by age group per employee category, Senior, >50 | % | 30 | 31 | 35 | 60 |
| Percentage of employees by age group per employee category, Supervisory-level, 30-50 | % | 66 | 63 | 63 | 60 |
| Percentage of employees by age group per employee category, Supervisory-level, <30 | % | 26 | 28 | 27 | 60 |
| Percentage of employees by age group per employee category, Supervisory-level, >50 | % | 8 | 9 | 10 | 60 |
| Percentage of employees by gender per employee category, General, Female | % | 55 | 43 | 44 | 60 |
| Percentage of employees by gender per employee category, General, Male | % | 45 | 57 | 56 | 60 |
| Percentage of employees by gender per employee category, Middle-level, Female | % | 41 | 41 | 40 | 60 |
| Percentage of employees by gender per employee category, Middle-level, Male | % | 59 | 59 | 60 | 60 |
| Percentage of employees by gender per employee category, Senior, Female | % | 31 | 33 | 35 | 60 |
| Percentage of employees by gender per employee category, Senior, Male | % | 69 | 67 | 65 | 60 |
| Percentage of employees by gender per employee category, Supervisory-level, Female | % | 40 | 41 | 41 | 60 |
| Percentage of employees by gender per employee category, Supervisory-level, Male | % | 60 | 59 | 59 | 60 |
| Permanent employees (female) | 807 | 847 | 903 | 59 | |
| Permanent employees (male) | 1047 | 1080 | 1301 | 59 | |
| Permanent employees in Hong Kong | 1411 | 1440 | 1439 | 59 | |
| Permanent employees in Mainland China | N/A | 156 | 388 | 59 | |
| Permanent employees in Others (Mainland China and Singapore) | 145 | 59 | |||
| Permanent employees in Others (Singapore) | 10 | 10 | 59 | ||
| Permanent employees in UK | 298 | 321 | 367 | 59 | |
| Ratio of basic salary of female to male employees, Hong Kong, General | 1.1 | 62 | |||
| Ratio of basic salary of female to male employees, Hong Kong, Middle-level | 1 | 62 | |||
| Ratio of basic salary of female to male employees, Hong Kong, Senior | 0.9 | 62 | |||
| Ratio of basic salary of female to male employees, Hong Kong, Supervisory-level | 1 | 62 | |||
| Ratio of basic salary of female to male employees, Mainland China, General | 0.9 | 62 | |||
| Ratio of basic salary of female to male employees, Mainland China, Middle-level | 1 | 62 | |||
| Ratio of basic salary of female to male employees, Mainland China, Senior | 0.9 | 62 | |||
| Ratio of basic salary of female to male employees, Mainland China, Supervisory-level | 0.8 | 62 | |||
| Ratio of basic salary of female to male employees, UK, General | 1.3 | 62 | |||
| Ratio of basic salary of female to male employees, UK, Middle-level | 0.9 | 62 | |||
| Ratio of basic salary of female to male employees, UK, Senior | 1 | 62 | |||
| Ratio of basic salary of female to male employees, UK, Supervisory-level | 0.8 | 62 | |||
| Ratio of remuneration of female to male employees, Hong Kong, General | 1.1 | 62 | |||
| Ratio of remuneration of female to male employees, Hong Kong, Middle-level | 1 | 62 | |||
| Ratio of remuneration of female to male employees, Hong Kong, Senior | 0.9 | 62 | |||
| Ratio of remuneration of female to male employees, Hong Kong, Supervisory-level | 1 | 62 | |||
| Ratio of remuneration of female to male employees, Mainland China, General | 0.9 | 62 | |||
| Ratio of remuneration of female to male employees, Mainland China, Middle-level | 1.1 | 62 | |||
| Ratio of remuneration of female to male employees, Mainland China, Senior | 1.4 | 62 | |||
| Ratio of remuneration of female to male employees, Mainland China, Supervisory-level | 0.8 | 62 | |||
| Ratio of remuneration of female to male employees, UK, General | 1 | 62 | |||
| Ratio of remuneration of female to male employees, UK, Middle-level | 0.9 | 62 | |||
| Ratio of remuneration of female to male employees, UK, Senior | 0.8 | 62 | |||
| Ratio of remuneration of female to male employees, UK, Supervisory-level | 0.9 | 62 | |||
| Ratio of the annual total compensation for the highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual) - Hong Kong | 54 | 45 | 67 | 63 | |
| Ratio of the annual total compensation for the highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual) - Mainland China | N/A | 14 | 23 | 63 | |
| Ratio of the annual total compensation for the highest-paid individual to the median annual total compensation for all employees (excluding the highest-paid individual) - UK | 14 | 17 | 15 | 63 | |
| Ratio of the percentage increase in annual total compensation for the highest-paid individual to the percentage increase in median annual total compensation for all employees (excluding the highest-paid individual) - Hong Kong | 1 | N/A | 11 | 63 | |
| Ratio of the percentage increase in annual total compensation for the highest-paid individual to the percentage increase in median annual total compensation for all employees (excluding the highest-paid individual) - Mainland China | N/A | 1 | N/A | 63 | |
| Ratio of the percentage increase in annual total compensation for the highest-paid individual to the percentage increase in median annual total compensation for all employees (excluding the highest-paid individual) - UK | 1 | N/A | N/A | 63 | |
| Temporary/fixed term employees (female) | 44 | 67 | 67 | 59 | |
| Temporary/fixed term employees (male) | 92 | 123 | 121 | 59 | |
| Temporary/fixed term employees in Hong Kong | 124 | 186 | 185 | 59 | |
| Temporary/fixed term employees in Mainland China | N/A | - | - | 59 | |
| Temporary/fixed term employees in Others (Mainland China and Singapore) | - | 59 | |||
| Temporary/fixed term employees in Others (Singapore) | - | - | 59 | ||
| Temporary/fixed term employees in UK | 12 | 4 | 3 | 59 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number and rate (%) of employee turnover | 268 (13) | 232 (11) | 289 (12) | 60 | |
| Number and rate (%) of employee turnover, 30 to 50 | 159 (11) | 147 (10) | 156 (10) | 60 | |
| Number and rate (%) of employee turnover, Below 30 | 68 (21) | 51 (14) | 94 (21) | 60 | |
| Number and rate (%) of employee turnover, Female | 112 (13) | 108 (12) | 95 (10) | 60 | |
| Number and rate (%) of employee turnover, Hong Kong | 176 (11) | 173 (11) | 148 (9) | 60 | |
| Number and rate (%) of employee turnover, Mainland China | N/A | 18 (11) | 94 (24) | 60 | |
| Number and rate (%) of employee turnover, Male | 156 (14) | 124 (10) | 194 (14) | 60 | |
| Number and rate (%) of employee turnover, Others | 33 (23) | 1 (10) | – | 60 | |
| Number and rate (%) of employee turnover, Over 50 | 41 (15) | 34 (12) | 39 (12) | 60 | |
| Number and rate (%) of employee turnover, UK | 59 (19) | 40 (12) | 47 (13) | 60 | |
| Number and rate (%) of employees who remained employed 12 months after the end of parental leave - Female | 25 (81) | 23 (96) | 20 (83) | 61 | |
| Number and rate (%) of employees who remained employed 12 months after the end of parental leave - Male | 34 (77) | 41 (93) | 36 (82) | 61 | |
| Number and rate (%) of employees who returned to work after parental leave ended - Female | 24 (92) | 24 (100) | 30 (94) | 61 | |
| Number and rate (%) of employees who returned to work after parental leave ended - Male | 44 (100) | 44 (100) | 52 (98) | 61 | |
| Number of absentee days | 5183 | 7912 | 4849 | 62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Injury rate | 0.1 | 0.1 | 0.04 | 62 | |
| Number of reportable injuries | 2 | 2 | 1 | 62 |
Lost days due to work injury.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Absentee rate | 1.05 | 1.51 | 0.81 | 62 | |
| Lost day rate | 2.35 | 0.12 | 0.5 | 62 | |
| Number of lost days | 47 | 2.5 | 12 | 62 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of employees who received training on Occupational health and safety | 483 | 239 | 1286 | 61 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Percentage of permanent employees who received formal performance appraisals | 100 | 100 | 91 | 61 | |
| Percentage of permanent employees who received multi-rater performance evaluation | 22 | 23 | 22 | 61 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training per employee and percentage (%) of employees who received training | 15 (98) | 16 (97) | 9 (97) | 61 | |
| Average hours of training per employee and percentage (%) of employees who received training - Female | 14 (98) | 15 (96) | 8 (97) | 61 | |
| Average hours of training per employee and percentage (%) of employees who received training - General | 8 (99) | 9 (91) | 12 (98) | 61 | |
| Average hours of training per employee and percentage (%) of employees who received training - Male | 16 (98) | 17 (97) | 9 (98) | 61 | |
| Average hours of training per employee and percentage (%) of employees who received training - Middle-level | 18 (97) | 22 (99) | 8 (96) | 61 | |
| Average hours of training per employee and percentage (%) of employees who received training - Senior | 13 (96) | 12 (99) | 9 (96) | 61 | |
| Average hours of training per employee and percentage (%) of employees who received training - Supervisory-level | 15 (99) | 14 (97) | 6 (98) | 61 | |
| Mandatory training hours | hours | 8193 | 61 | ||
| Non-mandatory training hours | hours | 12703 | 61 | ||
| Total cost of training | million dollars | 11.4 | 11.4 | 10 | 61 |
| Total number of hours of training received by employees | hours | 29327 | 33950 | 20896 | 61 |
Number of suppliers by geographical region.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of key suppliers | 107 | 115 | 122 | 58 | |
| Number of key suppliers - Asia excluding Hong Kong and Mainland China | 1 | 2 | 1 | 58 | |
| Number of key suppliers - Australia | 1 | 1 | 58 | ||
| Number of key suppliers - Europe | 8 | 5 | 7 | 58 | |
| Number of key suppliers - Hong Kong | 52 | 63 | 53 | 58 | |
| Number of key suppliers - Mainland China | 9 | 58 | |||
| Number of key suppliers - UK | 46 | 44 | 45 | 58 | |
| Number of key suppliers - US | 6 | 58 | |||
| Total payments to key suppliers | billion USD | 1.5 | 1.7 | 2 | 58 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of enquiries and complaints handled | 11471 | 14754 | 11119 | 58 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Number of employees who received training on Anti-competitive behaviour | 325 | 393 | - | 61 | |
| Number of employees who received training on Anti-corruption | 1847 | 2050 | 1726 | 61 | |
| Number of employees who received training on Anti-financial crime | 1887 | 2050 | 1799 | 61 | |
| Number of employees who received training on Human rights | 321 | 1046 | - | 61 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Donation to The Community Chest of Hong Kong | $m | 78.8 | 63 |
| Donations to other charity partners | $m | 34.1 | 63 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018 | 2019 | 2020 | Report Pages |
|---|---|---|---|---|---|
| Corporate charitable donations | $m | 3.3 | 4.2 | 112.9 | 63 |
| Corporate sponsorships | $m | 0.7 | 0.9 | 0.2 | 63 |
| Employee charitable donations | $m | 0.1 | 0.1 | 0.1 | 63 |
| Fund raised under the Stock Code Balloting for Charity Scheme | $m | 93.4 | 100.4 | 50 | 63 |
| Number of employee volunteering hours | hours | 4354 | 3161 | 973 | 63 |
| Number of employee volunteering leave days taken | days | 105 | 103 | 32 | 63 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 38 | 33 | 166 |
| HFC Emissions | tonnes | 136 | ||
| Indirect Energy Emissions (Scope 2) | tonnes | 18289 | 19634 | 18952 |
| Mobile Combustion Emissions | tonnes | 20 | 15 | 14 |
| Scope 3 GHG Emissions (Business Travel) | tonnes | 870 | 1487 | |
| Scope 3 GHG Emissions (Employee Commuting) | tonnes | 886 | 888 | 880 |
| Stationary Combustion Emissions | tonnes | 18 | 18 | 16 |
| Total GHG Emissions | tonnes | 20217 | 22190 | 20096 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.36 | 0.39 | 0.36 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 10.16 | 10.48 | 8.4 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 1890 | 2523 | 978 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Non-Hazardous Waste Landfilling | tonnes | 36 | 45 | 42 |
| Paper Waste | tonnes | 102 | 108 | 59 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tonnes | 14 | 444 |
| GHG Emissions Reduction Percentage Compared to Last Year | % | 1.622 | 52.298 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 86 | 84 | 77 |
| Energy Consumption Intensity (By Area) | MWh/m² | 0.58 | 0.61 | 0.6 |
| Energy Consumption Intensity (By Employee) | MWh/employee | 16.15 | 16.16 | 14.13 |
| Gasoline Consumption | MWh | 53 | 36 | 33 |
| Purchased Electricity | MWh | 31993 | 34092 | 33698 |
| Total Direct Energy Consumption | MWh | 139 | 120 | 110 |
| Total Energy Consumption | MWh | 32132 | 34212 | 33808 |
| Total Indirect Energy Consumption | MWh | 31993 | 34092 | 33698 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 102 | 108 | 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 1393 | 1457 | 1624 | |
| Number of Employees Aged Above 50 | 267 | 285 | 328 | |
| Number of Employees Aged Below 30 | 330 | 375 | 440 | |
| Number of Employees in Hong Kong | 1535 | 1624 | 1624 | |
| Number of Employees in Mainland China | 157 | 388 | ||
| Number of Employees in Singapore | 10 | 10 | ||
| Number of Employees in United Kingdom | 310 | 326 | 370 | |
| Number of Female Employees | 851 | 914 | 970 | |
| Number of Full-time Employees | 1975 | 2093 | 2371 | |
| Number of Full-time Employees (Female) | 839 | 896 | 954 | |
| Number of Full-time Employees (Male) | 1136 | 1197 | 1417 | |
| Number of Male Employees | 1139 | 1203 | 1422 | |
| Number of New Employees | 400 | 268 | 293 | |
| Number of New Employees (Above 50) | 12 | 12 | 22 | |
| Number of New Employees (Aged 30-50) | 261 | 166 | 178 | |
| Number of New Employees (Aged Below 30) | 127 | 90 | 93 | |
| Number of New Employees (Female) | 168 | 128 | 115 | |
| Number of New Employees (Hong Kong) | 275 | 166 | 136 | |
| Number of New Employees (Mainland China) | 38 | 69 | ||
| Number of New Employees (Male) | 232 | 140 | 178 | |
| Number of Part-time Employees | 15 | 24 | 21 | |
| Number of Part-time Employees (Female) | 12 | 18 | 16 | |
| Number of Part-time Employees (Male) | 3 | 6 | 5 | |
| Number of Temporary Workers | 136 | 190 | 188 | |
| Number of Temporary Workers (Female) | 44 | 67 | 67 | |
| Number of Temporary Workers (Male) | 92 | 123 | 121 | |
| Number of Total Employees | 1990 | 2117 | 2392 | |
| Percentage of New Employees | % | 20 | 13 | 12 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Employees still Employed 12 Months after Return to Work (Female) | 25 | 23 | 20 | |
| Employees still Employed 12 Months after Return to Work (Male) | 34 | 41 | 36 | |
| Percentage of Employees still Employed 12 Months after Return to Work (Female) | % | 81 | 96 | 83 |
| Percentage of Employees still Employed 12 Months after Return to Work (Male) | % | 77 | 93 | 82 |
| Turnover Rate of Employees Aged 30-50 | % | 11 | 10 | 10 |
| Turnover Rate of Employees Aged Above 50 | % | 15 | 12 | 12 |
| Turnover Rate of Employees Aged Below 30 | % | 21 | 14 | 21 |
| Turnover Rate of Employees in Hong Kong | % | 11 | 11 | 9 |
| Turnover Rate of Employees in Mainland China | % | 11 | 24 | |
| Turnover Rate of Employees in United Kingdom | % | 19 | 12 | 13 |
| Turnover Rate of Female Employees | % | 13 | 12 | 10 |
| Turnover Rate of Male Employees | % | 14 | 10 | 14 |
| Turnover Rate of Total Employees | % | 13 | 11 | 12 |
Lost days due to work injury.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 47 | 2.5 | 12 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of People Receiving Training on Work Safety | persons | 483 | 239 | 1286 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 14 | 15 | 8 |
| Average Training Hours (General Staff) | hours | 8 | 9 | 12 |
| Average Training Hours (Male) | hours | 16 | 17 | 9 |
| Average Training Hours (Middle Management) | hours | 18 | 22 | 8 |
| Average Training Hours (Senior Management) | hours | 13 | 12 | 9 |
| Average Training Hours per Employee | hours | 15 | 16 | 9 |
| Total Training Hours | hours | 29327 | 33950 | 20896 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of Suppliers in Asia (Excluding China) | 1 | 2 | 1 | |
| Number of Suppliers in Australia | 1 | 1 | ||
| Number of Suppliers in Europe | 8 | 5 | 7 | |
| Number of Suppliers in Hong Kong | 52 | 63 | 53 | |
| Number of Suppliers in Mainland China | 9 | |||
| Number of Suppliers in United Kingdom | 46 | 44 | 45 | |
| Number of Suppliers in United States | 6 | |||
| Number of Total Suppliers | 107 | 115 | 122 | |
| Total Payments to Key Suppliers | billion USD | 1.5 | 1.7 | 2 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Number of Customer Complaints | 11471 | 14754 | 11119 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 1847 | 2050 | 1726 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018 | 2019 | 2020 |
|---|---|---|---|---|
| Total Public Welfare Donations | $m | 3.5 | 4.3 | 113 |
| Total Social Investment | $m | 97.5 | 105.6 | 163.2 |
| Total Volunteer Service Hours | hours | 4354 | 3161 | 973 |