Environmental, Social and Governance Report 2019/20
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Total greenhouse gas emissions (mainly from use of electricity under Scope 2) | tonne CO2e | 57311 | 11 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Paper consumed (printing paper used during the course of business in offices, retail shops and stores) | kg | 20457 | 11 |
| Paper recycled (all kinds of paper collected during the course of business and sent to recycling) | kg | 19003 | 11 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Electricity consumption | MWh | 104579 | 11 |
| Gasoline and diesel consumption | MWh | 437 | 11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Outstanding Smiling Staff (Mystery Shopper Service Association) | award | 1 | 2 |
| Outstanding Smiling Supervisor (Mystery Shopper Service Association) | awards | 2 | 2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Best Team Performance Award (Hong Kong Retail Management Association) | Silver Award | 1 | 2 | |
| Smiling Employer Outstanding Award (Mystery Shopper Service Association) | award | 1 | 2 | |
| Smiling Product Knowledge Award (Mystery Shopper Service Association) | award | 1 | 2 | |
| Smiling Staff (Mystery Shopper Service Association) | awards | 9 | 2 | |
| Smiling Supervisor (Mystery Shopper Service Association) | awards | 3 | 2 | |
| Telecommunications Category – Junior Frontline Level (Hong Kong Retail Management Association) | Gold, Bronze and Outstanding Performance Awards | 2 | ||
| Telecommunications Category – Supervisory Level (Hong Kong Retail Management Association) | Gold Award | 1 | 2 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | 2020 | Report Pages |
|---|---|---|---|---|
| Excellent Service Star (Hong Kong Retail Management Association) | award | 1 | 2 | |
| Smiling Store Atmosphere Award (Mystery Shopper Service Association) | award | 1 | 2 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonne CO2e | 57311 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Non-Hazardous Waste Recycled | kg | 19003 |
| Paper Waste | kg | 20457 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 |
|---|---|---|
| Purchased Electricity | MWh | 104579 |
| Total Direct Energy Consumption | MWh | 437 |
| Total Energy Consumption | MWh | 105016 |
| Total Indirect Energy Consumption | MWh | 104579 |