Sustainability Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 605.9 | 4045.1 | 129 |
| Direct GHG Emissions (Scope 1) - Construction Sites | tonnes CO2e | 516.7 | 1885.8 | 129 |
| Direct GHG Emissions (Scope 1) - Hotels | tonnes CO2e | N/A | 1430.9 | 129 |
| Direct GHG Emissions (Scope 1) - Property Management | tonnes CO2e | 89.2 | 728.4 | 129 |
| GHG Emissions Intensity - Construction Sites | tonnes CO2e/m² | 0.001 | 0.02 | 130 |
| GHG Emissions Intensity - Head Office | tonnes CO2e/employee | 0.74 | 0.91 | 130 |
| GHG Emissions Intensity - Hotels | tonnes CO2e/visitor night | 0.043 | 0.062 | 130 |
| GHG Emissions Intensity - Property Management | tonnes CO2e/m² | 0.087 | 0.074 | 130 |
| Indirect GHG Emissions (Scope 2) | tonnes CO2e | 98381.2 | 91947.4 | 129 |
| Indirect GHG Emissions (Scope 2) - Construction Sites | tonnes CO2e | 252.8 | 1480.6 | 129 |
| Indirect GHG Emissions (Scope 2) - Head Office | tonnes CO2e | 565 | 760.8 | 129 |
| Indirect GHG Emissions (Scope 2) - Hotels | tonnes CO2e | 10521.1 | 13762.9 | 129 |
| Indirect GHG Emissions (Scope 2) - Property Management | tonnes CO2e | 87042.3 | 75943.1 | 129 |
| Other Indirect GHG Emissions (Scope 3) | tonnes CO2e | 384.3 | 551.8 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Construction Sites | tonnes CO2e | 11.4 | 65.6 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Head Office | tonnes CO2e | 99.2 | 67 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Hotels | tonnes CO2e | 78.1 | 158.9 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Property Management | tonnes CO2e | 195.6 | 260.3 | 129 |
| Scope 1 GHG emissions from fuel consumption and loss of refrigerant (HCFC refrigerants) | kg | 50 | 134 | |
| Scope 1 GHG emissions from fuel consumption and loss of refrigerant (HFC refrigerants) | kg | 514 | 134 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Hazardous Waste Disposal - Head Office | kg | 473 | 56.11 | 132 |
| Hazardous Waste Disposal - Property Management | kg | 862.16 | 805.36 | 132 |
| Hazardous Waste Disposal - Sino Land | kg | 1335.16 | 861.47 | 132 |
| Hazardous Waste Intensity - Head Office | kg/employee | 0.47 | 0.06 | 132 |
| Hazardous Waste Intensity - Property Management | kg/m² | 0.001 | 0.001 | 132 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Aluminium Cans Recycled | tonnes | 0.79 | 1.05 | 133 | ||
| Grease Trap Waste Recycled | tonnes | 10510 | 10922.2 | 133 | ||
| Lai see packets collected for reuse during Lai See Packet Reuse and Recycling Programme | kg | 1200 | 56 | |||
| Metals Recycled | tonnes | 1773.4 | 1870.1 | 133 | ||
| Non-hazardous Waste Disposal - Construction Sites | tonnes | 1726.4 | 35309.7 | 132 | ||
| Non-hazardous Waste Disposal - Head Office | tonnes | 25.9 | 21.5 | 132 | ||
| Non-hazardous Waste Disposal - Hotels | tonnes | 2648 | 1273.7 | 132 | ||
| Non-hazardous Waste Disposal - Sino Land | tonnes | 4400.3 | 36604.9 | 132 | ||
| Non-hazardous Waste Intensity - Construction Sites | tonnes/m² | 0.0022 | 0.24 | 132 | ||
| Non-hazardous Waste Intensity - Head Office | tonnes/employee | 0.03 | 0.02 | 132 | ||
| Non-hazardous Waste Intensity - Hotels | tonnes/visitor night | 0.01 | 0.01 | 132 | ||
| Paper Recycled | tonnes | 2848.6 | 2215.9 | 133 | ||
| Plastic Recycled | tonnes | 24.6 | 10 | 133 | ||
| Total mooncake boxes collected in Mooncake Box Recycling Campaign (all properties) | boxes | 19000 | 56 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2030 | Report Pages |
|---|---|---|---|---|
| GHG emission reduction (relative to 2012 baseline) | % | -17.7 | 45 | |
| GHG emission reduction, equivalent trees planted | trees | 633720 | 45 | |
| Greenhouse gas (GHG) emissions reduction from 2012 baseline (covering 51 properties under management) | % | 30 | 11 | |
| Greenhouse gas emission reduction from 2012 level | % | 17.73 | 9 | |
| greenhouse gas emission reduction target (from 2012 level) | % | 30 | 42 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018/19 | 2019/20 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Construction Waste Recycled | tonnes | 269491.9 | 16140.2 | 133 | |
| Food Waste Recycled | tonnes | 153 | 137 | 133 | |
| Single-use plastic consumption reduction across all business lines from 2017 baseline | % | 50 | 11 | ||
| Used Cooking Oil Recycled | tonnes | 9 | 11 | 133 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | 2020 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Electricity Consumption - Construction Sites | kWh | 495765 | 2115079 | 130 | ||
| Electricity Consumption - Head Office | kWh | 1107880 | 1086854 | 130 | ||
| Electricity Consumption - Hotels | kWh | 20133377 | 25905025 | 130 | ||
| Electricity Consumption - Property Management | kWh | 114007952 | 108490079 | 130 | ||
| Electricity Consumption - Sino Land | kWh | 135744974 | 137597037 | 130 | ||
| Electricity Intensity - Construction Sites | kWh/m² | 0.6 | 12.9 | 130 | ||
| Electricity Intensity - Head Office | kWh/employee | 1228.2 | 1191.7 | 130 | ||
| Electricity Intensity - Hotels | kWh/visitor night | 82.2 | 105.2 | 130 | ||
| Electricity Intensity - Property Management | kWh/m² | 113.1 | 104.3 | 130 | ||
| Number of photovoltaic panels installed at managed properties in Hong Kong | panels | 2100 | 50 | |||
| Renewable energy generation from 2012 level | kWh | 8000000 | 11 | |||
| Total rated power of photovoltaic panels installed at managed properties in Hong Kong | kW | 700 | 50 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Water Intensity - Construction Sites | m³/m² | 0.02 | 0.48 | 132 |
| Water Intensity - Hotels | m³/visitor night | 1.32 | 1.25 | 132 |
| Water Intensity - Property Management | m³/m² | 0.48 | 0.4 | 132 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Targeted renewable energy generation (compared to 2012 level) | kWh | 8000000 | 50 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | Report Pages |
|---|---|---|---|---|---|
| Mooncake boxes collected during Mooncake Box Recycling Campaign | boxes | 15662 | 56 | ||
| Packaging Materials Used | tonnes | 1.17 | 6.63 | 133 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019/2020 | Report Pages |
|---|---|---|---|
| Number of technologies adopted or at trial stage at Sino Inno Lab | technologies | 40 | 145 |
| Number of technologies evaluated at Sino Inno Lab | technologies | 100 | 145 |
| Number of technologies under study for adoption at Sino Inno Lab | technologies | 47 | 145 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2025 | 2030 | Report Pages |
|---|---|---|---|---|
| Increase training hours per employee from 2019 level | % | 50 | 100 | 11 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Seafood served at Group's hotels purchased from sustainable sources | % | 60 | 11 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Overall customer satisfaction rating | out of 4 | 3.67 | 153 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Donation from each Summer Escape Package booked for stays during January | AUD | 20 | 117 | ||
| Donation to Salvation Army Disaster Appeal per adult patron of Australia Day Brunch Buffet | AUD | 30 | 117 | ||
| Improve the wellbeing of 5000 less-resourced families | families | 5000 | 11 | ||
| Number of secondary schools, primary schools, kindergartens and special schools selected for School Care Subsidy Scheme | schools | 42 | 113 | ||
| Out-of-the-box ideas selected as winners in Sinovation competition | ideas | 4 | 9 | ||
| Out-of-the-box ideas submitted to Sinovation competition | ideas | 131 | 9 | ||
| Support 150 primary schools with wellness education | primary schools | 150 | 11 | ||
| summer school placements for students in Sham Shui Po, Yau Tsim Mong, New Territories East and New Territories West | placements | >1000 | 173 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2019/2020 | Report Pages |
|---|---|---|---|---|
| Additional amount raised from sales promotions for Australian fire relief | AUD | 5000 | 117 | |
| Number of Hong Kong youth participants in Visit to the Great Wall project | 80 | 171 | ||
| Number of participants invited to Citywalk X Sino Care charity shows | participants | 250 | 113 | |
| Number of visitors to Sino Inno Lab | visitors | 2400 | 145 | |
| Total company donation towards Australian fire relief efforts | AUD | 60000 | 117 | |
| Volunteer service hours performed by Sino Caring Friends in Hong Kong | hours | 174000 | 145 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 605.9 | 4045.1 |
| HFC Emissions | tonnes | 0.514 | |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 98381.2 | 91947.4 |
| Total GHG Emissions | tonnes CO2e | 99571.4 | 96544.3 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 384.3 | 551.8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Hazardous Waste (Office) | kg | 473 | 56.11 |
| Hazardous Waste Disposed | kg | 1335.16 | 861.47 |
| Total Hazardous Waste Intensity (By Area) | kg/m² | 0.001 | 0.001 |
| Total Hazardous Waste Intensity (By Employee) | kg/employee | 0.47 | 0.06 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 1726.4 | 35309.7 |
| Non-Hazardous Waste (Office Waste) | tonnes | 25.9 | 21.5 |
| Non-Hazardous Waste Disposed | tonnes | 4400.3 | 36604.9 |
| Non-Hazardous Waste Recycled | tonnes | 269491.9 | 16140.2 |
| Paper Waste | tonnes | 2848.6 | 2215.9 |
| Plastic Waste | tonnes | 24.6 | 10 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.0022 | 0.24 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.03 | 0.02 |
| Total Non-Hazardous Waste Intensity (By Product Weight) | tonnes/visitor night | 0.01 | 0.01 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2012 | % | 30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Plastic Waste Reduction Percentage Compared to Last Year | % | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 | 2020 | 2030 |
|---|---|---|---|---|---|
| Purchased Electricity | kWh | 135744974 | 137597037 | ||
| Purchased Electricity Intensity (By Area) | kWh/m² | 113.1 | 12.9 | ||
| Purchased Electricity Intensity (By Employee) | kWh/employee | 1228.2 | 1191.7 | ||
| Purchased Electricity Intensity (By Unit Product) | kWh/visitor night | 82.2 | 105.2 | ||
| Renewable Energy Consumption | kWh | 8000000 | |||
| Solar Energy | kW | 700 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Total Water Withdrawal | m³ | ||
| Water Withdrawal Intensity | m³/visitor night | 0.02 | 0.4 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | |
| Targeted renewable energy generation (compared to 2012 level) | kWh | 8000000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Packaging Materials Consumed | tonnes | 1.17 | 6.63 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Employees Aged 30-50 | people |
| Number of Employees Aged Above 50 | people |
| Number of Employees Aged Below 30 | people |
| Number of Employees in Hong Kong and Mainland China | people |
| Number of Employees in Singapore | people |
| Number of Employees in Sydney | people |
| Number of New Employees | people |
| Number of New Employees (Above 50) | people |
| Number of New Employees (Aged 30-50) | people |
| Number of New Employees (Aged Below 30) | people |
| Number of New Employees (Female) | people |
| Number of New Employees (Male) | people |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Employees still Employed 12 Months after Return to Work (Female) | people |
| Employees still Employed 12 Months after Return to Work (Male) | people |
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Hong Kong and Mainland China | % |
| Turnover Rate of Employees in Singapore | % |
| Turnover Rate of Employees in Sydney | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | days |
| Lost Days Due to Work-related Injuries (Hong Kong) | days |
| Lost Days Due to Work-related Injuries (Overseas) | days |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Trained Contract Employees | count |
| Percentage of Trained Female Employees | count |
| Percentage of Trained General Employees | count |
| Percentage of Trained Male Employees | count |
| Percentage of Trained Middle Management | count |
| Percentage of Trained Senior Management | count |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2025 | 2030 |
|---|---|---|---|
| Average Training Hours (Contract Employees) | hour | ||
| Average Training Hours (Director and Above) | hour | ||
| Average Training Hours (Female) | hour | ||
| Average Training Hours (General Employees) | hour | ||
| Average Training Hours (Male) | hour | ||
| Average Training Hours (Middle Management) | hour | ||
| Average Training Hours (Senior Management) | hour | ||
| Average Training Hours of ESG | hour | ||
| Average Training Hours per Employee | hours | 50 | 100 |
| Total Training Hours (Contract Employees) | hour | ||
| Total Training Hours (Director and Above) | hour | ||
| Total Training Hours (Female) | hour | ||
| Total Training Hours (General Employees) | hour | ||
| Total Training Hours (Male) | hour | ||
| Total Training Hours (Middle Management) | hour | ||
| Total Training Hours (Senior Management) | hour | ||
| Training Hours of ESG | hour |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Asia (Excluding China) | |
| Number of Suppliers in Hong Kong | |
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2019/2020 |
|---|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | AUD | 65000 | |
| Total Volunteer Service Hours | hours | 174000 |