Sustainability Report 2020
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 605.9 | 4045.1 | 129 |
| Direct GHG Emissions (Scope 1) - Construction Sites | tonnes CO2e | 516.7 | 1885.8 | 129 |
| Direct GHG Emissions (Scope 1) - Hotels | tonnes CO2e | N/A | 1430.9 | 129 |
| Direct GHG Emissions (Scope 1) - Property Management | tonnes CO2e | 89.2 | 728.4 | 129 |
| GHG Emissions Intensity - Construction Sites | tonnes CO2e/m² | 0.001 | 0.02 | 130 |
| GHG Emissions Intensity - Head Office | tonnes CO2e/employee | 0.74 | 0.91 | 130 |
| GHG Emissions Intensity - Hotels | tonnes CO2e/visitor night | 0.043 | 0.062 | 130 |
| GHG Emissions Intensity - Property Management | tonnes CO2e/m² | 0.087 | 0.074 | 130 |
| Indirect GHG Emissions (Scope 2) | tonnes CO2e | 98381.2 | 91947.4 | 129 |
| Indirect GHG Emissions (Scope 2) - Construction Sites | tonnes CO2e | 252.8 | 1480.6 | 129 |
| Indirect GHG Emissions (Scope 2) - Head Office | tonnes CO2e | 565 | 760.8 | 129 |
| Indirect GHG Emissions (Scope 2) - Hotels | tonnes CO2e | 10521.1 | 13762.9 | 129 |
| Indirect GHG Emissions (Scope 2) - Property Management | tonnes CO2e | 87042.3 | 75943.1 | 129 |
| Other Indirect GHG Emissions (Scope 3) | tonnes CO2e | 384.3 | 551.8 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Construction Sites | tonnes CO2e | 11.4 | 65.6 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Head Office | tonnes CO2e | 99.2 | 67 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Hotels | tonnes CO2e | 78.1 | 158.9 | 129 |
| Other Indirect GHG Emissions (Scope 3) - Property Management | tonnes CO2e | 195.6 | 260.3 | 129 |
| Scope 1 GHG emissions from fuel consumption and loss of refrigerant (HCFC refrigerants) | kg | 50 | 134 | |
| Scope 1 GHG emissions from fuel consumption and loss of refrigerant (HFC refrigerants) | kg | 514 | 134 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Hazardous Waste Disposal - Head Office | kg | 473 | 56.11 | 132 |
| Hazardous Waste Disposal - Property Management | kg | 862.16 | 805.36 | 132 |
| Hazardous Waste Disposal - Sino Land | kg | 1335.16 | 861.47 | 132 |
| Hazardous Waste Intensity - Head Office | kg/employee | 0.47 | 0.06 | 132 |
| Hazardous Waste Intensity - Property Management | kg/m² | 0.001 | 0.001 | 132 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019 | 2019-2020 | 2019/20 | 2020 | Report Pages |
|---|---|---|---|---|---|---|---|
| Aluminium Cans Recycled | tonnes | 0.79 | 1.05 | 133 | |||
| Grease Trap Waste Recycled | tonnes | 10510 | 10922.2 | 133 | |||
| Lai see packets collected for reuse during Lai See Packet Reuse and Recycling Programme | kg | 1200 | 56 | ||||
| Metals Recycled | tonnes | 1773.4 | 1870.1 | 133 | |||
| Non-hazardous Waste Disposal - Construction Sites | tonnes | 1726.4 | 35309.7 | 132 | |||
| Non-hazardous Waste Disposal - Head Office | tonnes | 25.9 | 21.5 | 132 | |||
| Non-hazardous Waste Disposal - Hotels | tonnes | 2648 | 1273.7 | 132 | |||
| Non-hazardous Waste Disposal - Sino Land | tonnes | 4400.3 | 36604.9 | 132 | |||
| Non-hazardous Waste Intensity - Construction Sites | tonnes/m² | 0.0022 | 0.24 | 132 | |||
| Non-hazardous Waste Intensity - Head Office | tonnes/employee | 0.03 | 0.02 | 132 | |||
| Non-hazardous Waste Intensity - Hotels | tonnes/visitor night | 0.01 | 0.01 | 132 | |||
| Paper Recycled | tonnes | 2848.6 | 2215.9 | 133 | |||
| Plastic Recycled | tonnes | 24.6 | 10 | 133 | |||
| Total mooncake boxes collected in all participating Sino properties during Mooncake Box Recycling Campaign | boxes | 19000 | 56 | ||||
| materials collected for recycling | tonnes | 31307 | 14 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019-2020 | 2020 | 2030 | Report Pages |
|---|---|---|---|---|---|
| GHG emission reduction (compared to 2012 baseline) | % | -17.7 | 45 | ||
| GHG emission reduction equivalent in trees planted | trees | 633720 | 45 | ||
| GHG emission reduction from 2012 level | % | -17.7 | 14 | ||
| Greenhouse gas (GHG) emissions reduction from 2012 baseline (covering 51 properties under management) | % | 30 | 11 | ||
| Greenhouse gas emission reduction from 2012 level | % | 17.73 | 9 | ||
| Greenhouse gas emission reduction target (from 2012 level) | % | 30 | 42 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2018/19 | 2019/20 | 2020 | 2022 | Report Pages |
|---|---|---|---|---|---|---|
| Construction Waste Recycled | tonnes | 269491.9 | 16140.2 | 133 | ||
| Food Waste Recycled | tonnes | 153 | 137 | 133 | ||
| Number of shopping malls, offices and residential properties used as collection points for Lai See Packet Reuse and Recycling Programme | 21 | 56 | ||||
| Single-use plastic consumption reduction across all business lines from 2017 baseline | % | 50 | 11 | |||
| Used Cooking Oil Recycled | tonnes | 9 | 11 | 133 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | 2020 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Electricity Consumption - Construction Sites | kWh | 495765 | 2115079 | 130 | ||
| Electricity Consumption - Head Office | kWh | 1107880 | 1086854 | 130 | ||
| Electricity Consumption - Hotels | kWh | 20133377 | 25905025 | 130 | ||
| Electricity Consumption - Property Management | kWh | 114007952 | 108490079 | 130 | ||
| Electricity Consumption - Sino Land | kWh | 135744974 | 137597037 | 130 | ||
| Electricity Intensity - Construction Sites | kWh/m² | 0.6 | 12.9 | 130 | ||
| Electricity Intensity - Head Office | kWh/employee | 1228.2 | 1191.7 | 130 | ||
| Electricity Intensity - Hotels | kWh/visitor night | 82.2 | 105.2 | 130 | ||
| Electricity Intensity - Property Management | kWh/m² | 113.1 | 104.3 | 130 | ||
| Number of photovoltaic panels installed at managed properties in Hong Kong (as of 30 June 2020) | panels | 2100 | 50 | |||
| Renewable energy generation from 2012 level | kWh | 8000000 | 11 | |||
| Total rated power of photovoltaic panels installed at managed properties in Hong Kong (as of 30 June 2020) | kW | 700 | 50 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2018/19 | 2019/20 | Report Pages |
|---|---|---|---|---|
| Water Intensity - Construction Sites | m³/m² | 0.02 | 0.48 | 132 |
| Water Intensity - Hotels | m³/visitor night | 1.32 | 1.25 | 132 |
| Water Intensity - Property Management | m³/m² | 0.48 | 0.4 | 132 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | Report Pages |
|---|---|---|---|---|---|
| Mooncake boxes collected during Mooncake Box Recycling Campaign | boxes | 15662 | 56 | ||
| Packaging Materials Used | tonnes | 1.17 | 6.63 | 133 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019/2020 | Report Pages |
|---|---|---|---|
| Number of technologies adopted and at trial stage at Sino Inno Lab | technologies | 40 | 145 |
| Number of technologies evaluated at Sino Inno Lab | technologies | 100 | 145 |
| Number of technologies under study for adoption at Sino Inno Lab | technologies | 47 | 145 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2018/19 | 2019-2020 | 2019/20 | Report Pages |
|---|---|---|---|---|---|
| Employee wages and benefits | HK$ | 1625363198 | 1610405253 | 128 | |
| paid parental leave on top of 14 weeks of maternity leave | days | 10 | 14 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019-2020 | 2025 | 2030 | Report Pages |
|---|---|---|---|---|---|
| Increase training hours per employee from 2019 level | % | 50 | 100 | 11 | |
| average training hours per colleague | hours | 11 | 14 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Seafood served at Group's hotels purchased from sustainable sources | % | 60 | 11 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | Report Pages |
|---|---|---|---|
| Overall customer satisfaction rating | out of 4 | 3.67 | 153 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | Report Pages |
|---|---|---|---|---|---|
| Number of winning ideas in Sinovation competition | 4 | 9 | |||
| Share of results of associates and joint ventures | HK$ | 1003157242 | 942771973 | 128 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2018/19 | 2019-2020 | 2019/20 | Report Pages |
|---|---|---|---|---|---|
| Hong Kong profits tax paid | HK$ | 712371965 | 433102425 | 128 | |
| Payment to providers of capital | HK$ | 3647767782 | 3799049962 | 128 | |
| corruption cases recorded | Zero | 14 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | 2020 | Report Pages |
|---|---|---|---|---|---|---|
| Difference between direct economic value generated and economic value distributed | HK$ | 2131737614 | 1482905315 | 128 | ||
| Donation from each Summer Escape Package booked for stays during January | AUD | 20 | 117 | |||
| Donation to Salvation Army Disaster Appeal per adult patron of Australia Day Brunch Buffet | AUD | 30 | 117 | |||
| Go Code 2019 Summer School - summer school placements for students in Sham Shui Po, Yau Tsim Mong, New Territories East and New Territories West | >1000 | 175 | ||||
| Number of out-of-the-box ideas submitted in Sinovation competition | 131 | 9 | ||||
| Number of secondary schools, primary schools, kindergartens and special schools selected for School Care Subsidy Scheme | schools | 42 | 113 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2018/19 | 2019 | 2019/20 | 2019/2020 | Report Pages |
|---|---|---|---|---|---|---|
| Additional amount raised from sales promotions for Australian fire relief | AUD | 5000 | 117 | |||
| Community investment (i.e. charitable donations and sponsorship) | HK$ | 4349000 | 5222000 | 128 | ||
| Number of Hong Kong youth participated in Visit to the Great Wall project | 80 | 173 | ||||
| Number of participants invited to Citywalk X Sino Care charity shows | participants | 250 | 113 | |||
| Number of visitors to Sino Inno Lab | visitors | 2400 | 145 | |||
| Operating cost | HK$ | 443926845 | 360251860 | 128 | ||
| Revenue | HK$ | 8009912578 | 5886888002 | 128 | ||
| Taxation in other jurisdictions paid | HK$ | 1090805629 | 163911303 | 128 | ||
| Total company donation towards Australian fire relief efforts | AUD | 60000 | 117 | |||
| Total direct economic value generated | HK$ | 9656322033 | 7854848118 | 128 | ||
| Total economic value distributed | HK$ | 7524584419 | 6371942803 | 128 | ||
| Volunteer service hours performed by Sino Caring Friends in Hong Kong | hours | 174000 | 145 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 605.9 | 4045.1 |
| HFC Emissions | tonnes | 0.514 | |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 98381.2 | 91947.4 |
| Scope 1 GHG Emissions Intensity (By Area) | tonnes CO2e/m² | 0.001 | 0.074 |
| Scope 1 GHG Emissions Intensity (By Employee) | tonnes CO2e/employee | 0.74 | 0.91 |
| Scope 1 GHG Emissions Intensity (By Unit Product) | tonnes CO2e/visitor night | 0.043 | 0.062 |
| Total GHG Emissions | tonnes CO2e | 99571.4 | 96544.3 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 384.3 | 551.8 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Hazardous Waste Disposed | kg | 1335.16 | 861.47 |
| Total Hazardous Waste Intensity (By Area) | kg/m² | 0.001 | 0.001 |
| Total Hazardous Waste Intensity (By Employee) | kg/employee | 0.47 | 0.06 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019-2020 | 2019/20 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 1726.4 | 35309.7 | |
| Non-Hazardous Waste (Office Waste) | tonnes | 25.9 | 21.5 | |
| Non-Hazardous Waste Disposed | tonnes | 4400.3 | 36604.9 | |
| Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.0022 | 0.24 | |
| Non-Hazardous Waste Recycled | tonnes | 9 | 31307 | 10 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.03 | 0.02 | |
| Total Non-Hazardous Waste Intensity (By Product Weight) | tonnes/visitor night | 0.01 | 0.01 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target GHG Emissions Reduction Percentage by 2030 Compared to 2012 | % | 30 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Plastic Waste Reduction Percentage Compared to Last Year | % | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 | 2020 | 2030 |
|---|---|---|---|---|---|
| Purchased Electricity | kWh | 135744974 | 137597037 | ||
| Purchased Electricity Intensity (By Area) | kWh/m² | 0.6 | 12.9 | ||
| Purchased Electricity Intensity (By Employee) | kWh/employee | 1228.2 | 1191.7 | ||
| Renewable Energy Consumption | kWh | 8000000 | |||
| Solar Energy | kW | 700 | |||
| Total Electricity Consumption Intensity (By Area) | kWh/m² | 113.1 | 104.3 | ||
| Total Electricity Consumption Intensity (By Unit Product) | kWh/visitor night | 82.2 | 105.2 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Total Water Withdrawal | m³ | ||
| Water Withdrawal Intensity | m³/visitor night | 0.48 | 0.4 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Packaging Materials Consumed | tonnes | 1.17 | 6.63 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2018/19 | 2019/20 |
|---|---|---|---|
| Employee wages and benefits | HK$ | 1625363198 | 1610405253 |
| Number of Employees Aged 30-50 | people | ||
| Number of Employees Aged Above 50 | people | ||
| Number of Employees Aged Below 30 | people | ||
| Number of Employees in Hong Kong and Mainland China | people | ||
| Number of Employees in Singapore | people | ||
| Number of Employees in Sydney | people | ||
| Number of New Employees | people | ||
| Number of New Employees (Above 50) | people | ||
| Number of New Employees (Aged Below 30) | people | ||
| Number of New Employees (Female) | people | ||
| Number of New Employees (Male) | people | ||
| Operating cost | HK$ | 443926845 | 360251860 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Employees still Employed 12 Months after Return to Work (Female) | people |
| Employees still Employed 12 Months after Return to Work (Male) | people |
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Hong Kong and Mainland China | % |
| Turnover Rate of Employees in Singapore | % |
| Turnover Rate of Employees in Sydney | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | days |
| Lost Days Due to Work-related Injuries (Hong Kong) | days |
| Lost Days Due to Work-related Injuries (Overseas) | days |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Trained Contract Employees | count |
| Percentage of Trained Female Employees | count |
| Percentage of Trained Male Employees | count |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019-2020 |
|---|---|---|
| Average Training Hours (Contract Employees) | hour | |
| Average Training Hours (Director and Above) | hour | |
| Average Training Hours (Female) | hour | |
| Average Training Hours (General Employees) | hour | |
| Average Training Hours (Hong Kong Employees) | hour | |
| Average Training Hours (Male) | hour | |
| Average Training Hours (Middle Management) | hour | |
| Average Training Hours (Senior Management) | hour | |
| Average Training Hours per Employee | hour | 11 |
| Total Training Hours | hour |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Suppliers in Asia (Excluding China) | |
| Number of Suppliers in Hong Kong | |
| Number of Suppliers in Mainland China | |
| Number of Total Suppliers |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2018/19 | 2019 | 2019/20 | 2019/2020 |
|---|---|---|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | AUD | 60000 | |||
| Total Public Welfare Donations | HK$ | 4349000 | 5222000 | ||
| Total Social Investment | HK$ | 4349000 | 5222000 | ||
| Total Volunteer Service Hours | hours | 174000 |